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Enterprise at Edinburgh Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Was the nicest rental car I've had in recent memory. The Enterprise staff was knowledgeable, helpful, and efficient. Atif checked my rental back in. He was attentive, clearly communicated & quick. 10/10 would rent from Enterprise EDI again!
Cons: Nothing! The whole experience was Ace. This is how car rentals should be!
Pros: Before I retired, I was executive assistant for an international company and was in charge of travel arrangements, including auto rental contracts. Over the years, we tried different auto rental companies and found that enterprise was by far the easiest, most efficient by all of our executives. I have also found this to be true as an individual.
Cons: The agents when we picked up the car were extremely helpful in getting us permission voucher to ride on the ferry from England to Ireland. Customer service phone was extremely efficient and getting additional information, and the agents at the drop off point were also extremely efficient in extending our auto rental for another week. It was so painless I practically enjoyed it.
Pros: The check-in/out process was great. I can't remember who helped us originally get settled, she was patient in answering all of our questions, didn't overly push us to buy anything extra that we did not need, and offered much-appreciated advice about driving in Scotland. Our car drop-off experience was just as great! Dan helped us get sorted efficiently and made sure we understood how the end process worked. Service overall was friendly, supportive, and fast!
Cons: Since we arrived so early, we didn't realize there wouldn't be anyone inside the Car Rental Centre and it took a bit for me and other customers to figure out that we needed to go to the outside rental desk but other than that, everything was great!
Pros: The 2 young men that assisted us on pickup and drop off were both excellent. I believe pick up was Colin, and drop off was Aeif.
Cons: It got a 10/10 from us! We had a fabulous trip. Watching videos and highway rules ahead of time really helped driving on left side. Wore a glove on left hand while driving as well.
Pros: Drop off was quick and easy.
Cons: Pick up too almost an hour awaiting people to return cars. Didn’t get the model I wanted. Was Upgraded to much bigger car that I didn’t really want and it was a diesel, which I didn’t really want. The TPMS light was on and I had to add three pounds at the first service center. Three days lat the addBlue light came on with a warning about how many miles were left before the car wouldn’t start any more. Had to ask what that was all about at another service center.
Pros: Promptness of response
Cons: Delay in car delivery as Volvo was not available. The car had low Ad Blue, which started blinking during the journey. It was kis of distressing
Pros: Good and efficient service
Cons: I have no comments Everything was excellent
Pros: Explained all rules in full. Answered all questions!
Pros: I have no complaints, thank you.
Cons: I have no complaints, thank you.
Cons: Getting the car at airport took an hour. Either hire more agents for peak time or accelerate the check in process. We observed several instances of customers taking 20 minutes or longer to inspect the car and discuss details with agents. Why so long?
Pros: Staff friendliness
Cons: Car had a tyre pressure fault
Cons: Location is a much farther haul, they should have shuttles - if someone isn't hearty they'll have an issue getting to the building with luggage etc
Cons: It was cancelled the DAY BEFORE we were supposed to pick the car up.