Drivalia at Edinburgh Airport

Pros: Friendly service. Offered full insurance cover - but there was no hard sell. Fantastic value.

Cons: Service was great - you just need to allow at least an extra 45 minutes for waiting for the transfer bus and journey to the hire location.

Pros: Nothing

Cons: Awful attitude, terrible customer service. How can hiring a car take 3hrs!!!Clearly a bunch of cowboys, happy to take your money but offer dreadful service

Pros: Good car, free upgrade

Cons: Super slow service (waited 1 hour to pick up), very slow shuttle (waited 1 hour to get back to the airport)

Pros: Excellent service. Professional people.

Pros: The car was in a good condition, reliable, had no problems at all.

Cons: In the car I rented, there were no documents/manual/insurance card, etc... related to the car. I am not sure if in Scotland all car documents are paperless or not. However, during my rental period, nothing happend and I did not need anything.

Pros: I couldn't find the requested car, and the agent another insurance is imposed

Pros: The car was in good condition, exactly as advertised.

Cons: You need to allow for at least an hour for pick up and drop off. Chronically understaffed, and shuttle is distance is quite far, and infrequent.

Pros: Nice staff, great prices, solid cars. Overall experience positive

Cons: As efficient as possible on location but still like a 30min waiting line at peak time. And they has some arguably false claims during upsell of insurance for the car :) But that’s to be expected

Pros: Nothing

Cons: Very unfriendly and messy

Pros: Nothing

Cons: Not answering phone during business hours, dishonest pricing of rentals, not revealing the manager contact details.

Cons: Really poor. I spent nearly half an hour waiting for a bus to car pick up and then around 40minutes waiting to be served. There were only about 3 other people waiting in front of me. Took me long to pick up the car than the flight to get into the country!

Pros: Great at the drop off point

Cons: Pickup of the car was terrible, arrived slightly early for pickup and it took over 1 1/2 hours to actually get the car and they would only release the car when they charged for the damage waiver insurance even when this had been purchased separately - this has been a real rip off!!

Pros: It was good thanks

Pros: -

Cons: You end up paying twice the amount for the car hire due to the fact that no breakdown coverage is given and you have to pay so much more to cover breakdown possibilities or too much mileage. It was also not clear at all that the Car Rental was not at the airport and one had to have a shuttle to get there. will deffenitely not be renting a car at drivalia again.

Pros: Really efficient service and very friendly

Pros: Oseriös företag som försöker lura folk på pengar på det setet att först påstod att vi kom sent därför de har hyrt ut våran bokade bil. Andra att skrämde oss för försäkringen och påstod att försäkringen som vi har skaffat gäller inte på grund av att de kan som ägare till bilen teckna försäkringen men man undrar om det är så, varför Discaveri cars.com har sålt full skydds försäkring och till sist tagit fullbetal igen trots jag blev debiterat en gång tidigare via Discover.com site.

Cons: Jag gillade inte oseriösa beteenden.

Pros: The team was super helpful, kind and friendly.

Cons: I did not like how the facility was not on the airport grounds and needed to be transported there and back. This was a bit annoying.

Pros: The car was clean and tidy. Also, it had a full tank of fuel.

Cons: I was supposed to collect the car the previous night and my flight was delayed. On arrival, I called the number given a few times, within the time duration of the opening hours, there was no answer. this resulted in myself and my family having to get taxis. As well as this, I had to get out to the pick up point at the airport the next morning.

Pros: Fantastic service , will use them again and will highly recommend them to my friends . Great staff . Very helpful .

Cons: Extortionate hidden insurance cost, held me to ransom. Twice the costs of the actual hire.

Pros: Nothing, we were coherence into taking out further insurance as you did not cover the car insurance, because you did not own the car. We were cheated out of 500 GBP!!

Cons: Nothing. They gave us a bigger car, Which we had not requested! Therefore spent more on fuel! Also the tank was half full when we picked it up and they tried to charge us for fuel! But then let us off, because we had complained! They was a GPS in the car but no manual on how to use it! I cannot believe that we took insurance out twice, neither company informed us of cancelling your insurance. Drivalia reason was they did not know, but they did know that some companies do. Poor customer servic

Pros: I had a problem with a tire, that was a bit damaged. I went back to the rental and they changed my car right away.

Pros: The agent in Edinburgh was very helpful.

Cons: Pick up is far away, the LHR drop-off was hard to find and we waited for over 30 minutes for a shuttle.

Pros: Easy pickup and drop location. They didn’t make any false claims after the car dropped off.

Cons: Car wash not done. One of the wiper blade was torn. The staff who provided me the car was not polite and helpful.

Pros: Not helpfull

Pros: The agents were very helpful in trying to meet our needs

Pros: Both gentleman who help pick up car and drop of car where excellent - Gary in Glasgow even called a cab for us.

Cons: Nothing bad

Cons: 1.5 hour wait , and added extras for cover

Pros: Very kind gentleman

Cons: Took over 1 hour to get the car due to payment isssues on Credit Card. Also dropping off we waited 30mins for bus

Pros: Nice personnel

Cons: Long wait timea

Pros: overall ok

Cons: Transfer - traveling with a big family and little help provided. Although all went well

Pros: Polite and friendly stuff. 👍

Cons: ----

Pros: Very smooth and quick. Good team at the hire desk

Pros: Excellent service, friendly, efficient and helpful.

Cons: Nothing to dislike

Pros: Good car

Cons: Crappy service. DiscoverCars told Drivalia to book us in the center of Edinburgh when we were picking up at the airport. Then we got charged for two cars.

Pros: Everything was first class

Cons: Nothing

Pros: Car provided was new and of the latest model, especially with the upgrade. Enjoyed the drive with the car. Excellent rates offered.

Cons: Can't think of anything negative!

Pros: Great service. No issue picking up and dropping off car. Quick and easy.

Pros: Really good customer service and alternatives, as my flight got delayed.

Pros: Fast and efficient and friendly

Cons: dont have enough branches for drop off

Pros: Helpful and friendly service.

Pros: nothing

Cons: nothing

Pros: The car hadn’t been cleaned because of frozen pipes. It also had a few bashes to the side. Not a problem. I needed a car for a week as mine was in the garage & didn’t want to pay huge rental charges. This car fitted the bill. Many thanks

Pros: Very efficient

Pros: Workers were very pleasant

Cons: Bit confusing initially about where to go to pick up the car and is a bit of a distance away from airport but as was my first time using Drivalia in Edinburgh would not be an issue again.

Pros: Car was excellent with all the latest technology.

Cons: Shuttle bus service very poor and a long cold and wet wait, unapologetic agent.

Pros: Offered free unlimited mileage and upgrade— outstanding customer service on pickup. Very efficient and professional on drop off as well. Would recommend and use again!

Pros: Absolutely nothing.

Pros: agent attention in the office to pick up the car

Cons: the shuttle bus from airport to office and from office to airport has gap of information to pick up. the time betwen travels are longer and sometimes we need to wait the second bus

Pros: The agent at the front desk at the time of picking up the car was helpful. Reasonably priced car which was in good condition.

Cons: There was no water filled for cleaning the windshield of the car. No wiper was provided to clear the ice from the glasses. The agent at the time of handing back the car was not polite.

Pros: Cost was reasonable

Cons: We collected the hire car in the evening when inspecting the car in daylight there were several dings, scratches to the wheel trims, the front to 2 seats were absolutely filthy

Pros: For the price, this was the best option and quality we could find in Edinburgh. Top notch sales agents and very good value for money cars.

Cons: Not much to dislike. The only downside was the distance from the airport and the need for a (free) shuttle, which adds to the time needed for picking/delivering the car.

Pros: Nothing. Miles behind other car hire companies.

Cons: Pretty much the whole experience.

Pros: Good car, automatic transmission, easy to maneuver, windshield wipers making horrible noise.

Cons: The addition of Collision Damage Waiver doubling the car hire cost. Discovercars does not have that information on the website. This was upsetting and reflected badly on Drivalia. Agent recommended to go directly to Drivalia's website instead of Discovercars.

Pros: Service was quick, straight to the point, and friendly. Frazer even helped me call a taxi and make sure I got in.

Cons: 15 - 20 minute wait time when picking up, but not too bad.

Pros: Staff extremely helpful and courteous

Cons: Nothing

Pros: Staff was friendly and efficient

Cons: Pickup process was slow. Waiting room needs signage to instruct customers to go to the desk to get a number/pager

Pros: The car was clean and drove well

Cons: They did not provide any instruction on how to charge an electric car. Even when we called asking questions later that day, the person rudely said "I already gave you all the info you need" when obviously they didn't. Even if they did, it's their job to provided the info again and not be rude. We were expecting info on what charger the car used, how long it'd take to charge on different kw, how to find chargers, how to pay for it... all we were told was "it's easy, just like pumping petrol"

Pros: Dropping off the car was easy and efficient. Service was prompt despite a number of cars being dropped off or picked up at the time. The person I dealt with was friendly, pleasant and efficient. The drop off experience changed my very negative opinion of Drivalia obtained during pick up and is the only reason I would consider using them again

Cons: The rude, disrespectful and truly dreadful service experienced when picking up the car

Cons: 10 days for releasing my deposit

Pros: These guys hustle to get you on your way. They gave good advise on areas to avoid for first time drivers on the left hand side too which was helpful.

Pros: When we returned the car, we told the agent of our problems with it. He didn’t seem to care.

Cons: What service. We rented a car we basically could not use.

Pros: Very friendly and helpful.

Pros: Excellent service from the rental agent. I wish I remembered his name but he was a credit to the company

Cons: High deposit. Would rather pay more and have a lower deposit. Don't like being sold expensive insurance at pick up

Pros: I didn’t recommend because you charged more money I have in contract

Pros: Customer service people were very friendly and helpful. Upgraded us after our first vehicle broke down.

Cons: Picking up the car took several hours. It was extremely busy when we arrived. Don't know if there's much they could have done about it!? Car didn't have a spare tire. No problem if you don't have a flat but....we did on the Isle of Mull and it by was a bit of a painful experience...took two days to get a tire and the car back. But, not sure if any other rental company would have solved our problem sooner....or if other rental companies provide spare tires nowadays??

Pros: Absolutely nothing

Cons: The pickup location is too far from the airport, the shuttle did not run a proper schedule, the cars are in poor condition, and it cost me 20 BP to drop the car at a third location - how much worse can it get.

Pros: Friendly efficient service

Cons: Car could have been cleaner

Pros: Cheap, nice and effective Drivalia representatives

Cons: The shuttle bus goes every 30-50 minutes. Information about arrival every 15-20 minutes is a lie.

Pros: Condition of the car was very good.

Cons: Pickup was a bit long, some of this was due to road works. Some due to asking slightly more questions than other car hire places.

Pros: Not much other that the return was quick.

Cons: They charged me a full day rental for a car I told them in advance I could not pick up due to a canceled flight, THEN charged me an extra GBP144 when I did pick up the car for an un asked for upgrade because the car I paid for had already been rented out. The office was very hard to find for the return. The staff was very reluctant to spend any time showing me how the car worked. The nav didn't work at all.

Pros: Booking, collection and return was very straightforward

Cons: The unexpected charges at the time of collection. Had I known about this at the time of booking I would not have booked.

Pros: Very friendly staff.

Cons: The car was in bad condition, scraced everywhere and the wiper and one tire should be replaced.

Pros: the car (fiat 500) was good (but not clean outside)

Cons: they charge me an extra fees cause they said taht my credit card was not a credit card ! I have an email from my bank that says that is it a credit card and not a debit card but they charged me anyway cause their system said it is not a credit card !!!!!!

Pros: Very friendly and helpful people. Well reachable by phone for questions and helpful customer service.

Cons: It wasn’t clear on forehand that not every EV came with a charge card or plug. Ours didn’t, which no one told us, nor did Drivalia say anything about how charging in Scotland works. So we had to call them — and then they gave us incomplete information, we discovered after calling the chargeplace company.

Pros: The car, ease of getting the car.

Cons: Had to wait a little too much for the car (we already spent a few hours on the plane before) and the fuel tank wasn't full.

Cons: Power of the vehicle uphill

Pros: Extremely effective.

Cons: I cant come with improvements.

Pros: easy handling

Cons: unclear indications for shuttle, better would be: walk in direction of rental car, pick-up at stance 7 (not displaying Low cost parking logo)

Pros: As above

Cons: Nothing

Cons: Car cleanness was horrible

Pros: Ben was really great! Such a warm welcome to Scotland and made the process really straightforward and efficient

Pros: Excellent

Cons: Nothing

Pros: I liked the car.

Cons: I was charged $14.50 per day for insurance that I was not informed of when I initially rented the car.

Pros: Competence of agent

Pros: Very Friendly staff and nice and clear car.

Cons: Very good

Pros: De begeleiding en keuzemogelijkheden

Cons: De wachttijd bij het inchecken

Pros: Service was good by the team member but he never explained that there will be no one present when we drop the car off. Website states opening hours are from 6 am. We got there 6 am on the dot, waited 20 mins and no one was there. We were lucky that another company team member was going past and he explained that people give them the key when Drivalia is not open. We felt very hesitant doing it as it was never explained to us.

Cons: We ended up taking that option as the shuttle was leaving to the airport and if we missed that shuttle we might have missed our flight. No paperwork or email after the pickup given to us. There was another 2 guys trying to return the car and they were in the same boat, no explanation no paperwork. We paid full cover online but apparently that didnt cover everything so we had to pay almost double the original cost at the location to get full cover.

Pros: Very friendly service

Pros: The staff were great. There just wasn't enough of them to handle the influx of customers after the arrival of our flight. One person at the check in desk was not enough. He did a fabulous job of moving people through but could have used 2 more people to make it work.

Cons: Not enough check in staff

Pros: Goed.

Cons: Good and advising

Pros: When we had to switch vehicles- seamless!

Cons: Unfortunately, the instructions regarding the use/charging of the electric was not completely accurate.

Pros: Friendly staff

Cons: The car had no hub-caps, and needed the tyres to be reset, as the light came on several times to check tyre pressure and to reset.

Pros: Did the job well

Cons: Fuel tank was empty and for someone who didn’t know the area there was a high possibility of getting stuck