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Arnold Clark at Edinburgh Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Robbie customer service was outstanding
Cons: Not a thing
Pros: Newer cars, friendly staff, good value!
Pros: Very friendly, quick and easy
Cons: Loved everything
Cons: As noted above - a completely unacceptable cancellation policy for illness of a highly transmittable disease.
Pros: Its was a great car in perfect shape, and at a really good price.
Cons: Seems a little under-staffed. The people who were working with checking people out with their cars were the same people checking them back in.
Pros: Excellent service, quick pick up and drop off. Very clean cars.
Pros: they didn't have the car size we order, theyfirst try to upgrade to higher class but with small trunk, i refused. after the try to convest us to take smaller car. after 1.5 hr they gave us car that fit to our ordee
Pros: Friendly, very professional, knew what they were doing!!!
Cons: The overall time to pick up the car when we arrived at the center, however, the waiting area was very comfortable!!
Pros: Good condition of the car.
Cons: Car pick up procedure is. Most of the requirements could have been dealt with online.
Pros: The type of car I was provided with
Pros: Super friendly and easy to pickup and drop off
Pros: They helped us when we had an issue. They were friendly, professional.
Pros: The representative was very friendly and informative. Very efficient.
Cons: needed confirmation of rental before picking up car could not contact anyone and received an email 3 days after the rental date
Pros: New clean car. Reasonable regarding standard of car on return. A car-wash and hover good enough.
Cons: Picking up car seemed to take longer than expected given all details were already given over the phone/email.
Pros: best in the world, everybody should be like them, no fuss all simple, no thousand papers or headache great
Cons: nothing are amazing
Pros: The staff are genuinely nice not just fake nice like at some other rental places
Pros: Excellent friendly staff. Good explanation of car functionality (e.g. petrol cap release, how auto headlights work)
Cons: Nothing - brilliant service.
Pros: Top notch
Cons: Nothing, everything was perfect!!!
Pros: Absolute class service, easy pick up and drop off, definitely got a bargain on the car as we got upgraded to an AMG Merc A class, would definitely recommend
Pros: Was addressed immediately and helped quickly. The drop off and shuttle were very quick and convenient. Clean office and refreshments were a nice bonus too
Pros: The services provided were very good. The car was new and comfortable.
Cons: I didn’t like that I had to call a phone number to get the shuttle to pick me up. Though The service was very quick and comfortable.
Pros: Courteous, helpful staff, car was like-new.
Pros: Very courteous and attentive staff.
Pros: Friendly service. Got a brand new Mercedes which we were not expecting. That was a nice surprise.
Cons: We had difficulty finding the pickup spot in order to get to Arnold Clark. After finding it and being transported to the actual rental car agency, we had a 1.5 hour wait to get the car. The van driver was especially nice and accommodating, though.
Pros: Friendly agents
Cons: Tough to find where to go to rent car
Cons: Took a long time to get picked up at airport, then there wasn't enough room for everyone, so some of my family members had to stay and wait for the shuttle to return, meanwhile after we were dropped off, the driver couldn't leave to go get stranded family members because he was waiting for returning passengers to airport. A little frustrating mostly because I have a member who is diabetic and I expressed that to staff.
Cons: The pick up prcedure took about one hour! Learning personnel?
Cons: El coche no era de las características señaladas.
Pros: They solved the problem with the size of the car, had coffee and water and entertainment for the kids.
Cons: I couldn't easily find the phone to call for the pick up at the airport.
Pros: Clean New car
Cons: Took really long to return the car and had to wait again for transportation to the airport. We rented a 9 person-van which did not have any park assist. No beeping sound when driving in reverse and no way to see the back end of the van because of its model. I think it is very cheap to get vans of that size with no parking assist.
Pros: Prices and quality of the car.
Cons: Location of the petrol service relative to the car hire office ; difficult to get even with the GPS... a lot of roundabout.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For rentals more than 3 days mileage is unlimited.
Details are available at the car rental company's reservation office.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 4 year(s) before the date of the commencement of the rental.
Drivers over the age of 79 must present a doctor's certificate of health.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, flight information.
Residents of the following country(ies): United Kingdom are required to present the following document(s): valid driver license, bank statement or utility bill, ID with photo in order to pick up the car.
The following document(s): bank statement or utility bill must not be older than 3 months. UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
UK residents that hold a non-UK licence may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card. Only cards issued in the main driver's name are accepted.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 4 additional drivers.
Pick-up & Drop-off