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Europcar at Edinburgh Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Prompt response after reporting a problem
Cons: They gave us an old car with some technical issues, the day after we had to ask for a replacement
Pros: The car was clean. noting else
Cons: they are not clear on charges, i am dealing with an overcharge that they did not give me any information.
Pros: Quick and Efficient desk service. Car sales PIC on the day, Alex, gave detailed view of the car and the drive etc explained the terms in full and in a very friendly way.
Pros: The check in was fairly easy.
Cons: They tried to upsell me a couple of times to a larger car at more money. They badmouth your service saying that you guys were the problem for the extra charges and that I should never use you
Cons: Skid plates fell off on major highway
Cons: Our rental car wasn't safety checked before being rented out to us. Turned out it had a cracked wheel which makes it not road worthy in the UK. Couldn't get it fixed because kwik fit (the company europcar uses for repairs) couldn't get anyone on the phone to authorise the repair even after trying a number of different departments. We were without the car for 2 days before I finally asked for a refund (still waiting to hear about that) and cancelling the rental contract. Horrible experience.
Pros: The one woman working the desk.
Cons: I waited for over an hour to collect the car, was not informed about several charges including one B.S 'Premium location ' pick up charge and the customer service is terrible. The car itself also malfunctioned the entire trip and we kept being told it was just a chip fault and we were fine. It meant the whole trip we were stressed about the car.
Cons: Very long wait time and then problems with the cost of the car
Pros: efficiency of help did not bombard me with papers and policy reviews
Cons: nothing in particular
Pros: Everyone was friendly and knowledgeable.
Cons: Nothing was wrong with the service — but the fuel guage on my rental VW Golf did not work!
Cons: Non mi è piaciuto il fatto che i prezzi non corrispondevano
Pros: The car was a good one and fairly cheap
Cons: They couldn't tell me how to get to the drop off point and threatened to charge me an extra day. They are now coming after me for damage I didn't cause.
Pros: Reasonable rates. Credible player confidence.
Cons: Service with attitude. Ongoing attempts to upgrade. Disinterest in our booking as it was through a third party. Ultimately feel as though I was sneakily upgraded without agreement and charged more.
Pros: Hassle free
Cons: Slightly longer delay waiting for an agent
Pros: Friendly staff....once I found the right desk
Cons: No clear instruction on how to find car desk in Edinburgh. No clear direction for returning car in Pembroke. ..."dockyard" implies it is on dockyard but drop off was other side of town and we needed a taxi to get to ferry