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Alamo at Edinburgh Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The staff was super nice, especially Chris who gave us the car
Pros: Car not as clean as expected
Pros: Staff in the car park very helpful
Cons: Staff in the car rental centre not welcoming and unclear.
Cons: They deducted fees from my security deposit even though the final check was done and the assistant said it was fine and he released the whole amount back I received 50 euro less and no one at Alamo has contacted me back after calling them
Pros: The agents were very helpful, especially Ross who took the delivery of the car
Pros: Alamo staff is very professional and easy going.
Cons: Nothing to dislike about so far.
Pros: They changed the rate at pick up to match the Discover Cars agreement
Cons: They had the wrong amount on paperwork at pick up. It was lucky I remembered and was able to correct
Pros: professional and courtesy of staff, Ease of pick up
Pros: Very slow at pick-up, very quick at drop-off.
Pros: Courteous and was able to pick up car quickly. Much better than other rental car experiences I've had.
Cons: Nothing in particular - pretty happy overall.
Pros: Fast and efficient
Pros: Short walk to the lot, friendly service, and quickly received my car. Same for the return of the car.
Cons: All was good.
Pros: Service staff were excellent
Cons: Excessive additional charges.
Pros: Very friendly and helpful staff particularly Mark and Ryan on the service desks
Pros: Quite quick
Cons: They kept trying to get us to buy additional insurance even though we were already covered becaise of booking via discovercars.com
Pros: EVIDENTLY WE COULD BE PICKED UP TAKEN TO A BRANCH BY ALAMO AIRPORT ALAMO DID NOT TELL US WE PAID 40 POUND IN TAX WE ARE STUCK FOR ANOTHER WEEK IN SCOTLAND DUE TO FALLEN TREES (flood) WHEN I RANG TO EXTEND CAR FOR ANOTHER WEEK WAS TOLD EVEN THOUGH I WAS CHARGED 369.10POUND. BY THE MANAGER AS TOTAL COST I WAS TOLD BY LADY WHEN I RANG THAT SALES ASSISTANT HAD MADE MISTAKE (NOT MY MISTAKE) AND I OWED MONEY. I HAVE PAID ABOVE PRICE TO KEEP CAR EXTRA WEEK I AM AFRAID OF STAFF BULLYING TACTICS HELP
Cons: EVIDENTLY WE COULD BE PICKED UP TAKEN TO A BRANCH BY ALAMO AIRPORT ALAMO DID NOT TELL US WE PAID 40 POUND IN TAX WE ARE STUCK FOR ANOTHER WEEK IN SCOTLAND DUE TO FALLEN TREES (flood) WHEN I RANG TO EXTEND CAR FOR ANOTHER WEEK WAS TOLD EVEN THOUGH I WAS CHARGED 369.10POUND. BY THE MANAGER AS TOTAL COST I WAS TOLD BY LADY WHEN I RANG THAT SALES ASSISTANT HAD MADE MISTAKE (NOT MY MISTAKE) AND I OWED MONEY. I HAVE PAID ABOVE PRICE TO KEEP CAR EXTRA WEEK I AM AFRAID OF STAFF BULLYING TACTICS HELP
Pros: Efficient and very informative
Cons: Duplication at desk inside the terminal and then at the desk outside.
Pros: Friendly helpful staff
Pros: Easy and simple.
Pros: Service was very good all round.
Pros: Good value, efficient service at desk. Good car.
Cons: Having paid for car hire at the desk When collecting the key and the car I did not expect to be told any damage would cost me 1200 pounds and I could pay another 300 pounds for extra insurance. People collecting cars have just come off an aeroplane, tired but anticipating their holiday, wishing to be away, not being told how much more they will be charged for any possible damage - this on for a car with 36000+ miles on the clock.
Pros: La rapidez de las gestiones a la hora de devolver el vehículo.
Cons: El precio, demasiado alto
Pros: Great people and quite fast. The car was great.
Cons: The insurance fee which was more expensive than the car
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
The minimum rental age for vehicles in car groups Luxury, Minivan, Premium, Fullsize, Compact Elite, SUVs, Wagons is 30.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
UK residents that hold a non-UK licence may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit card on a main drivers name, additional ID showing home address (e.g. Utility bill), proof of home address (e.g. Utility bill), ID with photo. In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, flight information.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
Visa Electron, Cash, Cheques, Diners, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
The purchase of the following insurance(s): Additional Insurance is mandatory.
Crossing country borders is allowed to the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Northern Ireland, Poland, Slovakia, Slovenia, Spain-Mainland, Switzerland.
crossing country borders is forbidden for certain car groups.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
If the customer is late for a return for more than 29 minutes, extra day charges will apply, in addition to any other rental charges.