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Ecovia at Rome Termini Train Station
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing, worst experience ever
Cons: I had a tough time finding the pickup point, and specifically asked for the drop off address. Was told it was on the receipt but it was wrong!! Had to go to find the actual rental station in the train station and ask for actual drop off point which was another 10 mins away! And when I went to the drop off point, no one was there!!! There was another customer also Pick up was terrible too, car was late, not prepared or washed and I had to take it as it is cos was late already And half tank only
Cons: The lady at the counter forced my credit card after I denied the insurance. She said I was paying in case I get a fine from police which is not true. I guest she get some kind of commission. She overcharged my credit card for 186 Euro without my permission. I will dispute this with my credit card company and make sure not to recommend this company and leave bad feedback everywhere I can. This is fraud
Pros: Car was dirty. The car was not the brand and model I had contracted. Finding the desk in Rome was l9ng and difficult. This company has mutliple names and of course you can't find the one name on the contract. The card machine broke down. Spent hours waiting. Finally it got fixed. Had to buy a full protection insurance package because I didn't have my internatiinal driver's licence!!! It ended up costing DOUBLE my initial rental agreement and still had to purchase an internatiinal permit online
Cons: Car pickup experience was terrible. They would not rent me the car unless I paid a bunch of additional charges over what I had agreed to on the DiscoverCars website. Then the car they gave me was all bashed up. Then when I returned the car I checked my credit card statement a couple of days later and I have another 150 euro charge on from Ecovia. I contacted them - but no explanation of why. This company are a bunch of crooks.
Cons: Required an international permit. Would not refund any portion of rental. Other car companies offered cars without international permit. This policy that takes advantage of an arcane law creates a scam feel.
Pros: Ease of booking
Cons: The person in front had a issue collection took over a hour
Pros: Awful pick up - couldn’t find the desk and when we did the queue was long and process exceptionally slow. Drop off was a joke, 3 different locations to drop off to. Eventually found the right one but office closed, even though sign said it was open. Man returned to the office having clearly left the office during opening hours and was rude and unhelpful.
Cons: Rude staff, awful pick up and drop off.
Cons: It took one hour and 20 minutes to get my car. There were three people ahead of me in line. I had to buy full coverage insurance again, despite the fact that I had already bought it through discovercars.com.
Pros: Worst experience ever from this company. Total scam. You make a rental and get denied rental at airport and then from company charged double. No help from cuatomer support.
Cons: No help from customer support to help out.
Cons: Drop off was horrible no signs or people very confusing.
Pros: Good car
Cons: Inexplicably charged me for unwanted insurance.
Pros: Service was fine.
Cons: Wait even though there was one customer ahead of me. Unfriendly response via email when I had an issue with the car after pick-up.
Pros: Nothing. He was almost 30 minutes late arriving and rushed through the entire collection process making us sign things we didn't know what they were for. Didn't explain anything to us fully. We then went on to have an accident in the car, called and let him know, went back to the train station to ask how we will be notified of costs etc and he said by email in a couple of days. We have not heard anything as yet and now on 5th day.
Cons: The next day we got a message from ecovia naples asking us to return the car early... which first of all, why didn't ecovia Rome let them know the situation and secondly, we paid for a period of time and therefore are entitled to the car until that time. Bit cheeky to be honest.
Pros: efficiency of the whole process
Cons: personally, it was relatively not easy to find a desk in roma termini station
Pros: I sid not get my deposit of 250€ back.
Cons: It didn't exist.