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Drivalia at Milan Linate Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Car was clean pick up was easy
Cons: Drop off was very difficult. Could not reach anyone via phone and the drop off location could not be easily found (not on Google maps and signs at airport very limited. Even though I filled the car with gas before drop off, they charged me an extra 65€ and claimed there car was not returned with full tank.
Pros: The agent who did the initial registration was great who spoke good English. When i went to collect the car it was terrible. Milan Linate airport has 2 car parks. You have to walk a fair distance to get to the other car park where the car rentals are located. I had 2 heavy suitcases and i was very tired. When i found Divalia tjere was u fortunately a rude, disinterested lady at the collection desk. She didn’t speak english and seemed annoyed.Very bad attitude. Get rid of her. She serves no purpo
Cons: Girl in car park was rude, aggressive and extremely unprofessional. If having walked a fair distance with heavy suitcases at least have some common sense and have the vehicles ready in the bays to drive off. Instead she arrogantly points to where i need to walk. Another tunnel down. Sorry, really poor service. I asked her to collect the car and drive ip yo the bay so i can drive away. She needs sacking. Bad attitude and doesn’t speak English.
Cons: Awful experience collecting the car, too long, no assistance and left to find the car ourselves. On return we were accused of stealing the rear parcel shelf and then charged. No response from their customer service team despite numerous calls and emails. would never use again
Pros: Good service
Cons: Doubled the price!
Cons: Dropoff service
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
In order to pick up the car, domestic renters must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, Italian fiscal code card.
A local renter is defined as a renter who is a resident of Italy.
All documents must be issued in the same country.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Residents of Italy can only pick up a baby seat or child seat if they have their own anti-abandonment device, as they are not available at the rental desk.
During the winter season (15.11 to 15.04), Snow chains may be mandatory on certain roads in the following locations: Northern Italy, Central Italy, Southern Italy, Italy Islands. For more information please contact the car rental provider.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Electric vehicles must be returned with the same battery charge they had when picked up to avoid additional charges (on a per kWh basis). An additional admin fee will be charged if a vehicle is returned with less than 95 % battery charge remaining.
By law, winter tires are mandatory on all roads from 15.10 to 15.04 in the following regions: Aoasta-Valley.
By law, winter tires are mandatory on all roads from 15.11 to 15.04 in the following regions: South Tyrol.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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