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AUTOWILL rent a car at Dubrovnik Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Dropping the car off the agent was very efficient
Cons: Waited an hour to even get the car as there were only 2 staff and a long queue. They also wouldn't accept my credit card as it didn't seem to work in there machine. Leaving me with no other option other than my debit card and American express. They didn't accept American express and asked to use the debit card. To which they said I'd have to take out their excess insurance of over £200. I said I didn't want this as I had already taken out excess insurance with Discover. Shocking service
Pros: Help with payment, shuttle to airport
Cons: Directions to split departement
Pros: Very good, economical car. Slightly bigger than expected. Friendly staff
Cons: Pickup is off airport and not signposted. Very inefficient paperwork and computer system making pickup slow
Pros: The apologies in the end
Cons: I rented online a small car but got the biggest car of their fleet since there were no small cars available. They tried to ‘sell’ it to me as a free upgrade but I was only thinking of more fuel costs, more danger to hit something or to be hit. There was not enough oil in the car which could have caused dangerous situations. Also there was no window liquid available. I was told that I could have used water instead of the official detergent as Croatia is not a country where it snows regularly.
Pros: Very smooth service and friendly and professional staff.
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