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AddCar at Dubrovnik Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They were nice enough to give me and upgrade for the same money.
Cons: Got charged double the price and had to call to get the money back
Pros: The employee was professional.
Cons: The employee was very productive but he was the only person there managing a large queue. I showed up at the booked time and still had to wait for over an hour. They charged me for extra insurance (100 euros) for not having credit card (only debit) which was not clearly stated during booking. Then for a small scratch charged again 80 euros on admin fees. Terrible experience.
Pros: Brand new car
Cons: Your staff and policies are made to scam customers out of the incredible amounts of funds deposit as a guarantee. I still have not received any answer from your company and your customer service is terrible. I am so sad I rented with you guys. No information was given on who to call in case or assistance needed, nothing. I had to start my trip hoping nothing would happen. I will never ever rent back with you guys, nor I will never recommend you to anyone.
Pros: Car was clean and ran well.
Cons: Customer service was terrible. Addcar are a small cowboy job would stick with the bigger companies. Tried to pin damage on us they hadn’t noted in assessment luckily we had taken pictures of said damage before we left car park. Also made big issue of being return time to then not even be on time themselves. Everyone in Croatia was very nice apart from these people. AVOID!
Pros: Nothing, it vas a disuster
Cons: Not service mindet at all
Cons: Discovercar email told me an Addcar rep would be waiting for me at the airport. Tere wasnºt one. I waited 20 minutes and no one came. I called Addcar and was told their office is across the road from the airport. It was not a long walk, but there is no path on the main road, and tough if you have heavy baggage.
Pros: Waiting for us to arrive after working hours!
Cons: Charging us 30 euro!
Pros: Friendly and helpful service. Car was very good - new model.
Cons: Meet and greet did not happen - we were left wondering where they were and had to find them ourselves. Its not easy to get to them from the airport with luggage - given heat. distance and very busy roads to cross with no pedestrian crossing.
Cons: Being ripped off which serms standaed practice for car hire companies
Pros: Friendly helpful staff
Cons: It was a walk across a busy road whereas the instructions from Discovercar we’re that we would be met in the arrivals area
Cons: I had to wait while the car got cleaned after my pick up time and then they didn't fill up the car for the start of my trip. When I returned the car was full so I lost €40 and the man at the drop off was exceptionally rude to me
Pros: Really honest and professional employees. Great service and I hope to use it again. Bravo AddCar guys.
Pros: ALL PAPERWORK VERY GOOD
Cons: THE RENTAL COMPANY USED WAS NOT GOOD
Cons: The poor quality of the company
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 6.25 EUR per day applies to drivers under the age of 25, with a maximum of 31.25 EUR per rental.
Maximum rental age is 70 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer wishes to use Debit cards, he/she will be required to purchase Super Collision Damage Waiver (SCDW).
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross border rentals are allowed only upon previous request.
Crossing country borders is allowed to the following countries: Albania, Bosnia and Herzegovina, Bulgaria, Kosovo, North Macedonia, Montenegro, Serbia, European Union.
In order to travel to the following country(ies):Albania, Kosovo, Montenegro, customer must purchase the following insurance policy(ies): Super Collision Damage Waiver (SCDW).
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/collection service is not provided.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off