Cairns Airport (CNS), Cairns, Australia
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Atlas Car & Truck Rental at Cairns Airport

410 Sheridan Street, Cairns, QLD
0061 3 8336 6100 / 0061 1 800 808 122
Pick-up instructions
Once you have collected your baggage and have all your passengers ready, please call the branch on phone number 0061 1800 808 122 or 0061 3 8336 6100 to inform you have arrived and ready for a pick up service. Directions on how to meet shuttle bus: International terminal: Call rental staff when you have landed. When exiting terminal out of the glass doors turn right. Look for green line on the floor. Follow that to the undercover area that takes you to the courtesy coach pick up area. Wait for red bus with Airport Shuttle on the side. Domestic terminal: Call rental staff when you have landed. Once you have collected your luggage, exit the terminal out of glass doors and turn left. On the floor there will be a blue or a green line. Follow the line past the taxis and the buses. Cross over the pedestrian crossing to the courtesy coach pick up area. Wait there for a red bus with Airport Shuttle on the side.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Australia
Hyundai iMax
November 12, 2019

Pros: Nice Friendly customer service
Australia
Toyota Corolla
October 18, 2019

Pros: The car was in excellent conditions, the staff was nice and helpful, the dropping of hours was flexible.

Cons: Nothing
Australia
Hyundai i20
October 9, 2019

Pros: It was quick and hassle free. Everything was explained to us before we left. Great having a navigator?map in the car

Cons: We were not allowed to use cash!
Australia
Kia Rio
October 8, 2019

Pros: Friendly, professional, customer-focused.
Australia
Kia Rio
October 8, 2019

Pros: Amazing service quick and friendly staff
Australia
Kia Rio
September 4, 2019

Pros: Fast, friendly and efficient.

Cons: Nothing
Australia
Kia Rio
September 2, 2019

Pros: Great value! Staff was really helpful!
United Kingdom
Kia Sportage
August 15, 2019

Pros: Friendly efficient staff both at pick up and drop off. Almost new and very nice car. Good rate.
Australia
Hyundai i20
July 23, 2019

Cons: Pick up service was awful. I complained and never got a response
New Zealand
Kia Rio
July 18, 2019

Pros: Efficient, Friendly but thorough.

Cons: While not a grizzle its just a fact that linking with an off airport site is a bit of a disincentive. I understand there is significant coat involved for you but those savings did not flow through as an obvious incentive
Canada
Kia Rio
July 14, 2019

Pros: Very nice and helpful, even got a free upgrade

Cons: They didn't inform me what time the shuttle service finished
Australia
Kia Sportage
July 7, 2019

Pros: Great service, good value, seamless transaction.
Australia
Toyota Corolla
June 30, 2019

Pros: Very professional, quick and courteous staff!
Australia
Hyundai i20
May 29, 2019

Pros: Price

Cons: Car was a bit small
Australia
Toyota Corolla
May 19, 2019

Pros: Very friendly service and efficient

Cons: nothing
Australia
Kia Sportage
May 15, 2019

Pros: Great value for $$. clean car, top quality, easy return, quick transfer to airport...highly recommended.

Cons: Had issues picking up car (only 1 person who was also driving van to and from airport), 1 tyre had slow leak but easily fixed, apart from that highly recommended.
Australia
Kia Sportage
May 14, 2019

Pros: Nice people working there. Low stress.

Cons: Na
Australia
Holden Captiva
May 9, 2019

Pros: Friendly service, car upgrade which was really suitable to our needs
Australia
Kia Sportage
May 7, 2019

Pros: Value for money and very great service

Cons: Car transfer
United Kingdom
Toyota Corolla
March 20, 2019

Pros: very friendly and professional staff

Cons: nothing
Australia
Hyundai i20
March 18, 2019

Pros: People in Cairns were helpful and understanding.

Cons: The accounts department has not released my deposit 6 weeks on. I’m still waiting after contacting them twice. Terrible service.
Australia
Kia Rio
March 11, 2019

Pros: Nice small car...good price

Cons: Very confussing re insurance..thankfully had organised it online. Staff member abrupt and rude.
United Kingdom
Kia Rio
February 19, 2019

Pros: Fast friendly and good local information. Cheery and polite .

Cons: We weren't told the directions back to the compound. We missed the turning and ended up going in the wrong direction. This could have been avoided if you treat all overseas visitors as a bit stupid. Lol
Australia
Hyundai i20
February 17, 2019

Pros: Cheap and convenient location

Cons: They take a bond instead of an authorisation in your card
Australia
Hyundai i20
January 18, 2019

Pros: Offered informative information about the area & went above & beyond to accomodate us.
Australia
Kia Rio
January 14, 2019

Cons: The male staff were very very very rude, I was not informed that the car couldnt be driven on a dirt road, even tho I told them exactly the address of my accommodation. I feel they deliberately didnt tell me this so they would get a cleaning fee at the end of the hire.
Australia
Kia Rio
January 1, 2019

Pros: Friendly stuff, great price, excellent service, clean and nice car, dropping us off to the airport for free, highly recommended!
Australia
Kia Rio
December 12, 2018

Pros: Speedy check in/out.

Cons: Car had a few scratches & dents from previous hires.
United Arab Emirates
Toyota Corolla
December 6, 2018

Pros: Enjoyed the experience.

Cons: Good for the price, good car.
Australia
Hyundai i20
November 29, 2018

Pros: They were very friendly and efficient. Pickup, drop off, and getting the shuttle to the airport we’re all easy and fast. Really I was impressed.

Cons: None
Australia
Hyundai i20
November 12, 2018

Pros: Friendly service
Australia
Hyundai i20
October 31, 2018

Pros: My Apple Pay would not work
Australia
Hyundai i20
September 3, 2018

Pros: Very friendly , efficient, supportive
United States of America (USA)
Nissan Micra
June 28, 2018

Pros: Best service I've ever had at a car rental. Agents were friendly and helpful and you didn't feel like they were trying to scam you.
Australia
Hyundai i20
January 9, 2018

Pros: Nothing. Need more space in "did no like" box because there is much more that I was strongly disappointed with. Would not recommend this company to any one based on the staff and vehicle I experienced whilst on holiday.

Cons: Wasn't told car Depo was in town, arrived at airport by taxi only to wait for shuttle back into town. Was told boot of car didn't open and couldn't take another car because a "family needed it". I was on holidays with 3 other people with 1 suitcase and a backpack each. No one contacted me before hand to inform me of boot. Lady who served us was rude and couldn't care less. Asked her to drive car forward from under cover so we could properly inspect for scratches and marks she said no.
Canada
Kia Rio
December 17, 2017

Pros: staff was friendly and quick.

Cons: dropping off the vehicle, instructions at the airport was unclear as to how to drop off vehicle and find the rental desk
Australia
Kia Rio
November 29, 2017

Pros: quick & easy

Cons: booked late on line, was a bit worried was not going to get picked up at airport, if they could answer phone quicker as waited 25 minutes, & give an approx. time bus will be at airport e.g 4 to 4,30 would be great
United States of America (USA)
Hyundai i40
November 21, 2017

Pros: No service. Pickup 3/4 to an hour late.

Cons: Pickup 3/4 to an hour late. Staff unfriendly. Had to dropoff the car a day early as could not risk them being late again.
Japan
Nissan Micra
October 7, 2017

Cons: Too expensive rate of Pre authorized (Debit Card)
United States of America (USA)
Hyundai i20
May 15, 2017

Pros: Cheap

Cons: Not a convenient location and the shuttle to the airport stops running very early and it's not noted in the information, which was very inconvenient.
United States of America (USA)
Hyundai i20
March 18, 2017

Pros: Quick pickup from the airport, friendly staff, great car, reasonable rates

Cons: They did not provide a shuttle prior to 7am, so I had to hire a taxi from the drop-off to the terminal at an additional $14.
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Cairns Airport (CNS), Cairns, Australia

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Driver's country of residence is United States of America (USA) and age is 30-65

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