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Arnold Clark at Manchester Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Homaa at reception was absolutely amazing. Just the best service we have ever had when hiring a car. She seriously deserves a promotion. What a delightful person to deal with after a very long flight.
Cons: Everything was just perfect and we will definitely book with them next time.
Pros: Mark was friendly and helped us get our rental car. The whole process was smooth!
Cons: It took a long time to be picked up from the airport :(
Pros: They we’re very friendly and knowledgeable.
Pros: Friendly and efficient
Cons: You have to ring from terminal which is a bit tricky if you are an international visitor with no uk phone or roaming
Pros: Fast and friendly even though they were operating from shipping containers gave me the option to purchase fuel at a good price so I didn’t have to return car full,although they did charge me for full tank which wasn’t quite full🤷🏻
Pros: Apologetic at pick up
Cons: All phones and computers were down when I picked up the car. Could not even get into the are of the office as buzzer did not work. Car was much smaller than expected. On drop off, no staff on site. Had to leave the car unlocked with key in center console
Pros: Great experience, start to finish. The lady who sorted the car was very efficient, the manager was friendly and sorted the kids out whilst they waited. Pick up was prompt and friendly. Had a Kia Sportage and zero issues with an easy drop off.
Pros: Clean car
Cons: I dont like how you have to drop your car certain hours. If a flight was early in the morning cant drop the car off because business is not open. Should have a key box for drop offs 24/7.
Pros: Professional and Curtis staff and they try to make you feel special.
Pros: Efficient and competitive
Pros: nothing...whole process was the worst car experience i have ever had and been travelling around the world with work and personal for 30+ years.
Cons: shambles from the point of stepping off the plane. Call number didn't work. Eventually got through to be told couldn't find my booking. Arnold Clark picked us up and took us to office to look for the booking. Left my children and luggage outside in pouring rain for 1 hour, before they found somewhere for them to shelter. Over an hour later of hanging around got told that my booking had been cancelled. 90 mins later had to leave and go to a proper car rental company. will never use again.
Pros: Friendly staff. Not trying to nickel and dime by being critical on the return of the car.
Cons: Nothing: all good!
Pros: Highly recommend, everyone was professional and helpful throughout the process. Much more personable than other rental companies
Pros: Service was good and providing the type of car as per booking, not equivalent
Cons: Time of returning the vehicle only start at 8.00 am. It will be good if they can operate a bit early as we need to catch up the flight early morning.
Pros: Excellent customer service at Both Manchester and Glasgow Andrew Clark car centre’s
Cons: Nothing this was a terrific rental experience
Pros: they went the extra mile
Cons: no complaints
Pros: Service was so friendly and professional. Naz was an awesome representative and I’ll be rehiring again based on his service.
Pros: Efficient in all aspects
Pros: Great customer service and helping us start on our trip.
Cons: Fully satisfied.
Pros: Pick up very helpful and fast
Pros: The staff were very friendly and helpful going out of their way to set us off on the right road and showing us how the car worked. Thanks!
Pros: Quick service, nothing made difficult, price was great. Very accommodating, friendly and professional. Would use again.
Cons: Nothing at all
Pros: Very efficient. Very new car.
Cons: Nothing at all
Pros: Easy to find returning the car.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For rentals more than 3 days mileage is unlimited.
Details are available at the car rental company's reservation office.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 4 year(s) before the date of the commencement of the rental.
Drivers over the age of 79 must present a doctor's certificate of health.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, flight information.
Residents of the following country(ies): United Kingdom are required to present the following document(s): valid driver license, bank statement or utility bill, ID with photo in order to pick up the car.
The following document(s): bank statement or utility bill must not be older than 3 months. UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
UK residents that hold a non-UK licence may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card. Only cards issued in the main driver's name are accepted.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 4 additional drivers.
Pick-up & Drop-off