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Ace Rental Cars at Cairns Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Quick and easy
Pros: All of it
Cons: The wait while the only agent working dealt with walk-in people while we had a booking and had to wait
Pros: Ease of use
Cons: No after hours available
Pros: Excellent service
Pros: Never help to people when flight was delayed over the phone they are not flexible. We are not happy with this company
Pros: Ace assisted me with wirk around the flight delays while I didn't get any help from Discover
Cons: There's a bit of delay at the pick up.
Pros: Everything. The best car rental I have ever experienced.
Cons: A little difficult to pick up vehicle away from airport. Lots of baggage and young kids into a very hot bus like pick up.
Pros: all was good
Pros: Everything was easy, car was in perfect condition
Pros: As above
Cons: Had difficulty finding the office didn't realise it was together with Hertz signaged not clear at first
Pros: Pleasant staff
Pros: I did not get to pick up a car due to Covid travel bans and was not given a refund or booking credit because of poor customer service resonse
Cons: Too difficult to deal with. No way of speaking with a person. Lacks any sense of how to work with their customers.
Pros: Amazing price and availability
Pros: Fast easy pick up and drop off.
Pros: Once we knew what we had to do it was a great experience and easy
Cons: We didn’t like that on the day of travel was when they would tell us all the pick up details they wouldn’t tell us a day or 2 earlier . Had to leave it all to the last minute
Pros: easy transaction
Cons: nothing I can think of
Pros: Friendly and polite My vehicle was upgraded when they’d sold out of the one ibooked
Cons: No clear directions to go to shuttle bus stop. Then, when I phoned Ace, I was told that their shuttle was not working and told to go to Hertz where we were picked up and taken to Cairns city.
Pros: Amazing price. Car upgrade. Friendly service from pick up man.
Pros: Awesome car
Cons: Friendly staff
Pros: Friendly, calm manner of service
Cons: Was given pick up location of Cairns Airport, with address in Cairns CBD.. car was at neither, but at another location which cost us unnecessary Uber fees..