Viaggiare at Verona Airport

Pros: Needs to be easier to collect and drop off, I thought I was signing for the Crown jewels. Took forever and as for the mountain of paperwork..

Cons: took 2 hours to pick up car, nobody around at drop off

Pros: There was no service. Once it was established my credit card wouldn’t work (my fault) the price went up co side table with extra daily full insurance costs suddenly required (regardless of whatever insurance I’d purchased through Discover Cars and the RAC). Car price went up on top of that. The representative appeared to be bored by our situation and spent half the time on the phone whilst we waited. Turned around and went to Europcar where they were polite, accommodating, considerably cheaper

Cons: All of it.

Pros: Staff on pick up were welcoming.

Cons: Staff on bring back were not very welcoming.

Pros: Car was great, perfect for our stay. Staff were friendly

Cons: On pick up it took a while to go through everything and with two other customers waiting in front we had a lengthy wait with a tired toddler.

Pros: Very friendly, efficient and helpful

Pros: The car is great. Drives nicely Powerful Had a great time driving

Cons: I didn't like that the car was dirty on the inside. With mud and wappers

Pros: nothing!

Cons: LONG WAIT & DIRTY

Pros: The agents themseleves were ok but they were constrained by the policies and whatever systems viaggiare uses which took an eternity to go through.

Cons: The deposit - the company deducted €900 from my bank card but upon return declaimed that it can take up to 30days to refund it. This is totally unacceptable practice - a week after returning the car I am still out of pocket by €900 despite returning the car undamaged, full of fuel and given the all clear by the sales rep. There is no reason to withhold the deposit for more than a day or two. I will be warning all my colleagues and friends that travel to Italy to avoid this company.

Pros: Friendly staff; car was brand new

Pros: in order to help me they went the extra mile

Pros: Very efficient

Pros: Pick up close to airport exit

Pros: The Service desk lady was very helpful

Cons: Charged me for a tiny scratch on the RIM make sure you take tons of photos

Pros: Very patient and helpful despite being very busy.

Cons: Ensure you have a credit card for the deposit

Cons: I didn't get the correct size car. I was palmed off with a tiny car. I still havant received my deposit and have been charged an extra £43 with no prior notice or even an explanation as to why. They don't answer the phone or emails. Disgusting behavior.

Pros: Very kind and happy to help

Pros: quick and easy

Cons: could be better priced

Pros: Very friendly service and helpful.

Cons: There wasn't anyone at the desk, it was closed up. So had to deposit keys in box even though it was 09.00! Office hours from 08.30. People were waiting to collect cars.

Cons: Had some difficulty with the fact that they only take payment for the car with credit card, despite being okay to take the deposit with a debit card. We were faced with fees double to what we were meant to be paying for the rental when we arrived and decided to not rent the car in the end and loose our deposit because of this. Really disappointed that this wasn't more explicit and that they were happy to take our deposit money with a debit card if their policy is so strict for credit cards only

Cons: Very very slow to pick up and drop off car. About 45 min to do paperwork to pick up even though we were only ones in queue. Child seat was not installed Correctly. No car drawing sheet during pick up to record old damage/markings, told us to ‘check ourselves’. Then on return, they charged us for damage to a wheel which was not caused by us. Overall very unpleasant and Unprofessional

Pros: Slow and unprofessional service..

Pros: Staff were friendly.

Cons: Not clear that credit card pin was required to get the basic insurance.

Pros: The collection was easy

Cons: The dropping off procedure which was really not very good at all

Pros: Pragmatism and upgrade

Pros: Car was great for what we needed. Rental agent was helpful and took extra time to show us to and around the vehicle. No issues with insurance or being charged for damage that was not our fault (as experienced with previous suppliers)

Cons: Slow pick up and drop off

Pros: Awful.

Cons: Everything, from collections of keys to car drop. Choose any other company please, but not Viaggiare Rental at Verona Airport.

Pros: Nothing

Cons: They did not give a car that was in working order. Had to fill up the Ad blue and was told to bring back the receipt (which I did). Because the receipt did not say ad blue on it but has the auto station from the highway she accused me of lying about the receipt which she remembers me calling about it. The service was horrible, the car had problems starting. they tell you to fix the car bring the receipt back but don’t reimburse you even though they said they would. Horrible place. Never again.

Pros: Very nice staff

Pros: Quick and simple. Very helpful staff

Pros: Friendly and efficient staff, both for the pick up and the drop off. Great car. A good experience from start to finish

Pros: Good friendly agent on the front desk when picking up the car, she also showed me how to drive an automatic as this was the only available car in what we required.

Cons: I felt the car rental company didn't address my concerns properly, as noted above, the vat wasn't really valated well, and there were various things like the fuel only being half a tank, no waste tin the screen wash, and adblue also there were various other scratches that they didn't know about, also the desk was not open when we dropped off and just had to simply drop the keys off and then message them on WhatsApp

Cons: They gave my car away. Horrible service

Pros: Notting! He lacked of costumer service and spoke about your company in a bad way while advising me to never book my car with discover cars.com but directly to the consonai Viaggiare.

Cons: He blamed discovercars.com for loosing my booking and my deposit. He never tried to help me and although as procedures he should have called me to confirm my booking he cancelled my booking.

Pros: Very quick and friendly

Cons: Nothing