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Viaggiare at Verona Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: the cost, the additional fees. the rudeness/shortness of the staff
Pros: The lady we dealt with on return was polite and efficient.
Cons: The man we dealt with on collection was perfunctory.
Pros: No hassle at pickup or return. Didn't try to sell extra insurance or a more expensive upgrade. Very simple process. Only one minor scratch on the car on pickup, we were advised to photograph damage which I did. Then on return agent asked if I had a photo of any damage when I picked it up, she looked at the photo and there was no issue.
Cons: Service was excellent, only minor issue i have is that on returning the car there was only one agent taking keys and assessing the cars which caused a long delay.
Pros: Friendly persons and efficient.
Pros: quick , no trouble and very cheap little fiat
Pros: The assistant was extremely helpful and friendly. Explained everything very clearly.
Cons: Great quick service.
Pros: Close to terminal
Cons: Told I would have to pay a cleaning fee - the outside of the car was just road dirt from two-weeks use. Inside clean. Never been told this before.
Pros: Efficient and timely, Nice lady on the desk
Pros: The car never broke down.
Cons: The car was filthy. The car had 5 records of damage. The company clerk on return was rude, had no identification, she could have been a member of the public stealing cars for all I knew.
Pros: Good price..Good car
Pros: It was a good car.
Cons: Feel totally ripped off by the Viaggare agent. When we arrived he said that we had to pay more insurance for him, and also paid cleaning fees and other fees totalling over 240 Euros. And a deposit on top. I was expecting to only have to pay the deposit on arrival. If there are extra fees to pay, this should be made much clearer.
Pros: Nothing 0/10
Cons: They gave the car to someone else (most probably because they overbooked) and told us that its because we didn't call them in time. We were actually delayed because the plane couldn't land and obviously we didn't have reception own the plane so we couldn't call. We arrive 1hour 10min late and they said that after 1hr delay they give the car away!! Then they wanted to give us an upgrade and we pay the difference and they didn't because we didn't have a credit card. One excuse after another.
Pros: Nothing to like!
Cons: Everything from beginning to end was poor
Pros: Value for money rental
Cons: Charged more than the stated excess for damage to vehicle and no response to emails requesting a refund ofr the overpayment
Pros: The agent was very helpful
Cons: Took about an hr in a q to be seen self check in didn’t work not just for me but other customers need more than one person on desk
Pros: They are scammers
Cons: Scamming customers and blackmailing for more money
Pros: Good value
Cons: Took over 45 mins to get the keys
Pros: Easily located in terminal, car provided exactly as described.
Cons: Limited staffing, person on desk is also person who has to check vehicle on return.
Cons: Unhelpful staff.
Cons: An amount of € 25.00 was charged for cleaning the car. The car was delivered clean, with the normal use of a car on paved roads wet with rain. Everything seems to be a surcharge in disguise. I submitted a complaint with photos of the vehicle and so far I have not had a response.
Cons: They cancelled my booking coz I was to late to collect car (1 hour) because I was waiting in queue for 30 minutes, then offered my car from neighbor provider for 6 times more my original booking!
Pros: Ricevuto una macchina nuova
Pros: Nothing, rude, they didn't won't to help with anything
Pros: The car we rented was ok-
Cons: The reservation was cancelled without us being informed.
Pros: The office is close to the landing hall of the flight, the office is very accessible, the service in the office is efficient and good, and the process of receiving the vehicle is fast. We received a detailed explanation of how to return the vehicle and where, so that we were not delayed at all in returning the vehicle and were released immediately after a short process at the office. Thank you
Pros: Low prices
Cons: They charged me for additional day for being two hours over and they charged me 25 euros for a cleaning where the car was not dirty, just some flies on the windshield from driving on the motorway.
Pros: Professional and helpful lady on desk
Cons: Condition inside and some outside of the car. The tank was not full as signed for, the mileage was not as signed for
Pros: One price and not the hidden trick. So corrently
Pros: Kind service at the desk
Cons: Viaggiare workers were not kind or helpful. Viaggiare gave us a car that had a mechanical issue within the first 5km of driving. They charged us for the issue even though we did nothing but drive the car normally to a spot for lunch.
Pros: The car was clean and fuel economical
Cons: We spent one hour to pick up the car. It was really disappointing 😞 we did not pick up the car that we chose because of unavailability. they gave us a smaller but it was ok
Pros: Easy to drop the car off and to find the offices which were just outside the terminal in a building with all the other car rental companies
Cons: Had to find the car in a large car park, busy hire desk meant there as a long queue with just one operative.
Pros: Needs to be easier to collect and drop off, I thought I was signing for the Crown jewels. Took forever and as for the mountain of paperwork..
Cons: took 2 hours to pick up car, nobody around at drop off
Pros: There was no service. Once it was established my credit card wouldn’t work (my fault) the price went up co side table with extra daily full insurance costs suddenly required (regardless of whatever insurance I’d purchased through Discover Cars and the RAC). Car price went up on top of that. The representative appeared to be bored by our situation and spent half the time on the phone whilst we waited. Turned around and went to Europcar where they were polite, accommodating, considerably cheaper
Cons: All of it.
Pros: Staff on pick up were welcoming.
Cons: Staff on bring back were not very welcoming.
Pros: Car was great, perfect for our stay. Staff were friendly
Cons: On pick up it took a while to go through everything and with two other customers waiting in front we had a lengthy wait with a tired toddler.
Pros: Very friendly, efficient and helpful
Pros: The car is great. Drives nicely Powerful Had a great time driving
Cons: I didn't like that the car was dirty on the inside. With mud and wappers
Cons: LONG WAIT & DIRTY
Pros: The agents themseleves were ok but they were constrained by the policies and whatever systems viaggiare uses which took an eternity to go through.
Cons: The deposit - the company deducted €900 from my bank card but upon return declaimed that it can take up to 30days to refund it. This is totally unacceptable practice - a week after returning the car I am still out of pocket by €900 despite returning the car undamaged, full of fuel and given the all clear by the sales rep. There is no reason to withhold the deposit for more than a day or two. I will be warning all my colleagues and friends that travel to Italy to avoid this company.
Pros: Friendly staff; car was brand new
Pros: in order to help me they went the extra mile
Pros: Very efficient
Pros: Pick up close to airport exit
Pros: The Service desk lady was very helpful
Cons: Charged me for a tiny scratch on the RIM make sure you take tons of photos
Pros: Very patient and helpful despite being very busy.
Cons: Ensure you have a credit card for the deposit
Cons: I didn't get the correct size car. I was palmed off with a tiny car. I still havant received my deposit and have been charged an extra £43 with no prior notice or even an explanation as to why. They don't answer the phone or emails. Disgusting behavior.
Pros: Very kind and happy to help
Pros: quick and easy
Cons: could be better priced
Pros: Very friendly service and helpful.
Cons: There wasn't anyone at the desk, it was closed up. So had to deposit keys in box even though it was 09.00! Office hours from 08.30. People were waiting to collect cars.
Cons: Had some difficulty with the fact that they only take payment for the car with credit card, despite being okay to take the deposit with a debit card. We were faced with fees double to what we were meant to be paying for the rental when we arrived and decided to not rent the car in the end and loose our deposit because of this. Really disappointed that this wasn't more explicit and that they were happy to take our deposit money with a debit card if their policy is so strict for credit cards only
Cons: Very very slow to pick up and drop off car. About 45 min to do paperwork to pick up even though we were only ones in queue. Child seat was not installed Correctly. No car drawing sheet during pick up to record old damage/markings, told us to ‘check ourselves’. Then on return, they charged us for damage to a wheel which was not caused by us. Overall very unpleasant and Unprofessional
Pros: Slow and unprofessional service..
Pros: Staff were friendly.
Cons: Not clear that credit card pin was required to get the basic insurance.
Pros: The collection was easy
Cons: The dropping off procedure which was really not very good at all
Pros: Pragmatism and upgrade
Pros: Car was great for what we needed. Rental agent was helpful and took extra time to show us to and around the vehicle. No issues with insurance or being charged for damage that was not our fault (as experienced with previous suppliers)
Cons: Slow pick up and drop off
Cons: Everything, from collections of keys to car drop. Choose any other company please, but not Viaggiare Rental at Verona Airport.
Cons: They did not give a car that was in working order. Had to fill up the Ad blue and was told to bring back the receipt (which I did). Because the receipt did not say ad blue on it but has the auto station from the highway she accused me of lying about the receipt which she remembers me calling about it. The service was horrible, the car had problems starting. they tell you to fix the car bring the receipt back but don’t reimburse you even though they said they would. Horrible place. Never again.
Pros: Very nice staff
Pros: Quick and simple. Very helpful staff
Pros: Friendly and efficient staff, both for the pick up and the drop off. Great car. A good experience from start to finish
Pros: Good friendly agent on the front desk when picking up the car, she also showed me how to drive an automatic as this was the only available car in what we required.
Cons: I felt the car rental company didn't address my concerns properly, as noted above, the vat wasn't really valated well, and there were various things like the fuel only being half a tank, no waste tin the screen wash, and adblue also there were various other scratches that they didn't know about, also the desk was not open when we dropped off and just had to simply drop the keys off and then message them on WhatsApp
Cons: They gave my car away. Horrible service
Pros: Notting! He lacked of costumer service and spoke about your company in a bad way while advising me to never book my car with discover cars.com but directly to the consonai Viaggiare.
Cons: He blamed discovercars.com for loosing my booking and my deposit. He never tried to help me and although as procedures he should have called me to confirm my booking he cancelled my booking.
Pros: Very quick and friendly