Car Rental – Search, Compare, and Save up to 70%!
Surprice at Rome Airport Ciampino
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good service
Cons: Good price
Cons: We were advised to get additional insurance because the one I purchased from Discover would not pay immediately if we were in accident but if we purchased from them, “Auto one” it would. So we purchased additional insurance- when we returned car they accused us of damaging it. Ofcourse they said the insurance would cover it. We did NOT damage car, it was returned as received so I believe the additional insurance was a scam for them to file a false claim. Also was charged more on cc than
Pros: I was not happy witb any of the service provided to me.
Cons: Car booked was a jeep compass or similar as i had more luggage. I was given a mercedes gla 200d which was much smaller. The rental agent was very rude and impolite. On the day of return, he literally yelled at me that he wont look at the car since he is busy and asked me to leave without any information. He said everything will be done through email and last week i got a deduction of 262 euros which i am unaware of. I tried contacting through email and phone but no answer. So improfessional.
Cons: see below comments
Pros: It was an absolute nightmare.
Cons: The company they use Auto One has absolutely NO customer service. They gave me a car with NO oil in - the car had NOT BEEN CHECKED
Cons: I phoned 1 week earlier to get the car at 9 am. They confirmed, but once there, there was no car. The employeed didn't take charge of any request, just saying that cars for rent will arrive not earlier than 10am. I waited with no help or answers until 11am, but then I runned away and even lost my deposit. Nobody called me back for saying the car was eventually available, nobody said anything about my reservation. It seems like it is a fraud. AVOID
Pros: Nothing absolute disgrace
Cons: The man took 2 hours to input our details into the system. When we asked how much longer it would be we were abruptly told “it will be” there were no other customers there the whole 2 hours so it should not have taken so long. The car we got had just been dropped off by another customer so it was not cleaned or filled up with petrol. There was still rubbish on the floor.
Pros: Nothing. Terrible experience
Cons: Surprice is a scam- upon returning the car they said we changed the tire and we had to pay for it. We never changed a tire or touched a tire. Unbeknown to us, they gave us a car with different tires on it which is illegal to drive in Italy and when we returned the car in the condition they gave it to us, they tried to say we put wrong tires on the car. Scam and fraudulent company.I would never use them again. Also,there is no desk at the airport so I had to call them to find where to pick up car
Pros: The only easy part was returning the car, but we got no receipt or guarantee that we got our deposit back. The guy at the office was new and not sure how to process a return so he said it would be taken care of. As of now, we do not have our deposit back after returning the car 5 days ago.
Cons: The woman at the desk was so rude, yelling at other customers, yelling at other coworkers. She called one customer a bitch, refused to give her a rental car and kicked her out of the building. When a coworker tried telling her to calm down, she kicked him out as well. It was the most absurd scenario I have ever been in in my life and I truly was scared of her. I will never rent from this company again because of her.
Pros: Almost nothing, the place was not convenient for public transportation nor they didn’t offer shuttle to the nearest stop.
Cons: They gave a car of which the car play screen was asking a password and they didn’t notify me of that. I called several times but no luck reaching out. The car has dust inside.
Pros: price... but it's not enough
Cons: time, time, time... and drivers of shuttle bus don't stop on signed place need to call for separately shuttle bus after 30 minutes of waiting... also queqe in Surprice extramly long...
Pros: Was the worst ever experience. We had hidden expenses. We get a quota of €193 or something like that and in the end we paid €261 or more and we are still waiting for the locked deposit of €80 for the fuel. We will never recommend to anyone. We paid for the full insurance but we didn’t have it, because they insured something else. I don’t know what.
Pros: Eficiencia de los agentes de alquiler de coches, muy rapido.
Pros: smooth process....and quite refund of the deposit!!
Cons: I had to wait for for the shuttle bus when arriving in rome but as this was run by another company it might not be their fault
Pros: Even though I booked at the wrong location they were able to help me get a car and get on my way.
Cons: Mini bus from the airport took a very long time and then the driver tried to take payment for a free service. We had to wait ages because there was only one poor man sorting everyone’s rentals out. We couldn’t get the car we wanted. We got charged extra for something which we had no idea about until we had arrived by which case it was far too late to sort out another car.
Cons: Way too expensive. With the price of the rental I could have purchased 2 more airline tickets to go to Italy from Canada. Also, the agent didn’t deduct the deposit of over $200 from the original rental price
Pros: Due to a long traffic jam on the motorway we were late for our flight and were very short of time to wait for the shuttle bus or get a taxi so the representative drove us to the airport in our hire car.
Cons: The shuttle bus dropped us at the wrong office when collecting the car so we had to get a taxi to your office. Your office is very difficult to find. The taxi driver had great difficulty finding it and even neighbouring businesses did not know where you are. My satnav could not locate you precisely nor could google maps app on my iPhone!
Pros: Great value for money......good rep and simple process in and out
Cons: Delay in getting shuttle bus back to airport when leaving but this was prob due to sharing it with park n go
Pros: the car was excellent
Cons: the extra insurance they try to sell even though we bought additional insurance when we booked the car.
Pros: I could not find the pickup location for over 2 hours, rep told me P5 but its actually in a parking lot.
Cons: Dropped the car back 4 hours later than on the agreement and was charged an additional 100 euro The car still had delivery stickers and marking on it when I collected it.
Pros: Handeling agent was professional. The platform discovercars.com on the other hand was highly unprofessional and will not be used again.
Cons: Handeling agent was professional. The platform discovercars.com on the other hand was highly unprofessional and will not be used again.
Pros: Never found the office!!!! Their number was off when I rang
Cons: I think they scam.people for a living