Ok Mobility at Munich Airport

Pros: Fast picking up the car and drop off! Very helpfull frontdesk about everything that we want!

Cons: A bit hard to find the drop off section that make me nervous and anxiety!

Pros: good car, fair price

Cons: there was an extra of 10EU/day for going outside of Germany.

Pros: see above.

Cons: this time in munich, great service, good car. Last time (barcelona airport counter) both were not good.

Pros: Very little

Cons: Dirty car, damages upon pick up and told just let us know when returning and it'll be all okay. I was wrong, reported it to desk staff, said they would make note of it and only reported half the damages. Got charged for damages to a car that was dirty upon pick up, filthy cabin, rubbish left in boot. And to top it all off the service warning light came on not 50kms into the rental. Watch out for the scam at the return of 'just leave the keys in the car and head off for your flight'

Pros: Friendly staff and clear terms

Cons: Nothing

Pros: What’s the point of filling in the pre registration information when you have to do it all again at the check in

Pros: Very efficient

Cons: I requested a 4 wheel drive car but was told the navigation system is unreliable on Audi because Ok Mobility does not pay the annual fees for it. I was then given another car and told that 2 wheel drive is safe and sufficient. I insisted on 4 wheel drive because I was going to be in the snow in the mountaibs, but was convinced that 2 wheel drive is safe and enough. Then the navigation system took me the wrong way creating a 3 your detour. I turned on my Google Maps (roaming) and ended up using

Pros: I'm not sure if the fault was with Discovery or OK but see comment above - booked Peugeot 208 or equivalent to drive to Austria and instead of €204.19 had to pay €319.69 at time of pickup to get a VW Golf and drive to Austria - €115.50 more than I was quoted.

Cons: Found desk easy and easy drop off

Pros: all good

Cons: tire with no air pressure

Pros: Very kind staff, free vehicle upgrade.

Pros: Free upgrade to slightly bigger car.

Pros: Friendly stuff

Cons: N/A

Pros: Car was much more better than I paid for!

Pros: Friendly and professional

Cons: Smooth and quick

Pros: ease of hire

Cons: Charged an addition 50 euro as additional insurance

Pros: The agent at the desk was very friendly and clear. The car we got was new and clean and had a lot of extra equipment that we didn't count on.

Cons: The only thing was that we spent some time collecting the car, but it was not really the Ok Mobility fault. The customer in front was being difficult and took a lot of time. And besides, they offer online check-in, and we didn't take advantage of it.

Pros: The man at the check in was very friendly.

Cons: Advice regarding driving between countries and any requirements was not provided.

Pros: friendly and efficient

Pros: Ease of drop off.

Cons: Nothing

Cons: I was not able to alter my reservation. Customer service was not good at all

Pros: Speed of pick up/drop off.

Cons: Wrong vehicle, extra charges at desk not clearly stated in contract.

Pros: The member of staff we dealt with was very friendly, polite and helpful. She made the experience quick and easy, the best car pick up I've had!

Pros: No one at desk until 7.13 am.Computer system failed.smaller car issued,2door only,no winter tyres

Cons: As above

Cons: Car was not in the designated spot for pick up. Car was dirty inside. Long line of customers and 2 desks were no representative working. Did not even apologize for all the inconvenience and long waiting time. Second rep.(female) was rude.

Cons: They sent me at the garage and none was there to give me the car, so i was looking for it myself. Afterwards none was there to explain me how it works (lights, wippers etc) When i went for drop off i asked the office agent where to drop it off and he explained but it was very difficult to find it. If they provided map with the location would be better than nothing.

Pros: The only thing I didn't like it was that the car had summer tires. I mean driving on summer tires in December with snowing outside is kinda not fun.Thanks God nothing happened but still they need to check that.

Pros: Easy and friendly but one staff on and few people in the queue made it a long wait

Cons: More staff on

Pros: Great price - Very nice customer service.

Cons: Hard to locate the car rental desk. Long wait time for representative to help with the pick up. Short handed for the amount of customers.

Pros: Nice and clean vehicle

Cons: Easy to pick up the car

Cons: The car accessories were very poor The USB connector didn't supply enough power The car android connection to the mobile didn't work

Pros: Easy and simple

Cons: The car was with high kilometres

Pros: Easy process and clear explanation from the service desk.

Pros: Agent was friendly and efficient

Cons: The low oil warning came in about 1 hour after picking up the car and we had to spend our own money to buy oil since there was no OK Mobility location nearby. Since there is only one phone number on the rental information, we would have been charged international rates to call and try to resolve the issue. Unfortunately, we didn't have time to go back to the desk when returning the car, so we weren't even able to tell anyone.

Pros: Very clear and concise

Cons: Over selling packages

Pros: Efficient service, only one person in front of me.

Cons: The car provided, a Peugeot 208 did not have a manual. We could not work out how to turn on the heater which was not a problem for the first 3 to 4 days, but when it got colder it was blowing cold air at us, I which we could not turn off.

Pros: Very quick, efficient and friendly

Cons: Expensive add on to take over border to Austria

Pros: The price was attractive.

Cons: Your system for checking in online while standing in line was highly disappointing. Three times I tried to enter all the requested information while waiting for the one party ahead of me. Ironically, the fact that it took so long for anyone party to finish the paperwork gave me plenty of chance to try to do the online paperwork, unfortunately, however, to no avail. When it was my turn to speak with the representative, she indicated somehow that she could see why my attempts had been fruitless.

Pros: The agent was helpful, and we got an upgraded car.

Cons: The washer bottle warning light was on, poor! otherwise all good.

Pros: Quick and easy.

Cons: All documentation was in spanish.

Pros: After initially not understanding the check in process, the online registration streamlined the experience & got me to the car quicker than waiting for an agent.

Cons: No one checked us in when we dropped off the car. Had to trust everything was cool with the car and no "Easter eggs" were going to be discovered after the fact.

Pros: It was cheaper than other car hire firms, but the cheapness was refected in the quality of the process

Cons: 1. Long wait for the card 2. Unclear instance arrangement 3. No receipt provided upon return of the car 4. The status of the deposit we were forced to put down is uncertain. I do not know whether the deposit has been refunded even a week after returning the car

Pros: The agents put themselves at their best to provide best service.

Cons: Nothing I specifically found, but the car was not fully cleaned.

Pros: I liked that the desk was located with the other major rental car companies. Easy to find.

Cons: The people manning the desk kept helping people who cut in line instead of making them wait. This easily added 30 minutes on to our wait time. Very annoying. Also, the car had a scratch on it that was pretty obvious when they told me there was no damage. I took video and photos, but it felt a little questionable that they didn't see it.

Pros: Wanted to block $1300 on our credit card which would have ruined our long holiday! Alternative was to take out expensive insurance making the car rental uncompetitive. BEWARE!

Cons: ALL OF IT.

Pros: the car is nice and easy to drive

Pros: Ease of rental and friendly and helpful desk staff. The car was also well maintained and gave us no issues.

Cons: Ease of rental and friendly and helpful desk staff. The car was also well maintained and gave us no issues.

Pros: The car was fine. A repair light was on from the moment we picked ot up. Apparently, it needed periodic service months ago, which was ignored.

Cons: The drop off was horiffic. All companies just leave thousands of cars in same spot. We were rushed to move on. Some items (important) probably dropped in the car, and we had no time to check properly. Later, there was no one to talk to! I spent hours on the phone, some far away service. Promised they will get back to me. Never happened. I do not recommend OK mobility.

Pros: Friendly check in

Cons: When I brought the car back there were no instructions on how to get a receipt

Pros: Pick up was made easy by the staff. And return Conway simply dropped off the car and walked away, super easy

Pros: friendly, efficient service; upgraded to higher category car;

Cons: car cleanliness could have been better

Pros: Thy gave my everything I need and more The customer service in the airport was very kind and fast

Pros: I never received a receipt. I was over charger for things I didn’t sign up for, never rent a car again from this company

Pros: Eventually organised a suitable car

Cons: Car was not available on our arrival at the airport pick up point. I was offered an automatic car having specifically asked for a manual car. I had to give all my details 3 times to 2 different members of staff. The manager was unprofessional, saying he was going out for a fag while the employee was trying to sort out a car for us.

Pros: Efficient and smooth

Cons: I was charged a greater amount than I was quoted for. The extra charge is still outstanding, customer service representatives were quick to dismiss my case saying they are not responsible for individual/third party car rental charges. I am now forced to dispute the charges through my CC

Pros: Efficient agents, friendly agents, nice car and speedy drop off

Cons: The initial wait at the desk was nearly an hour!

Pros: Ease of use.

Cons: This is not specific to OK. My suggestion is have printed directions to change GPS language.

Pros: All good experience

Cons: No spare tire in the car

Pros: Deceitful

Cons: Did not provide clear direction.

Cons: I paid more more from your site I paid full insurance but they said not come , so I think your company or site give lies prices In your site the price for two cars euro 1252 but I paid euro 2200 . Why you deceive customers. Bad car rentals . When I reached my country they charged me two times euro 46.83 and 30 why? They must send me the reasons by email.

Pros: Service was very good. Kind customer service

Cons: Car showed several warnings for overdue oil change, inspection and key batteries.

Pros: nothing

Cons: nothing

Pros: Efficient pickup and especially drop off of the vehicle.

Cons: I found the vehicle was well in excess of its due service, the vehicle had no operational windscreen washers as well as no water in the radiator overflow container. There was old rental agreements in the vehicle as well as NO spare wheel. At the time of drop off of the vehicle there is no feedback that the vehicle was returned in good condition.

Pros: The car had a maintenance warning that it was 2300k over required maintenance. The response I got was n”no problem “

Cons: Difficult to find rental counter

Cons: Was not advised that I was renting a diesel. The car was fabulous!

Pros: Good price

Cons: Car is old. Already ran 45000 km when pick up. Maintenance light was on during the rental.

Pros: The guy on the front desk was very helpful and the drop off process was very simple.

Cons: The car stunk of cigarettes with cigarette ash in the ashtray thing. The car stank the whole trip. The USB ports were usb-c only, not the normal USB ports. They were also very temperamental and would often cut out whilst trying to use google maps.

Pros: fast, good car, nice people

Cons: deposit of 2000€ because of booking from dscovr car...this is a very bad service!!!!

Pros: They had my reserved car available at a good price.

Cons: The wait was nearly an hour. The agents were understaffed and overwhelmed. No good process for streamlining car pickup. Most customers with reservations were turned away for lack of their reserved car. We got lucky. We could have been just as irate as nearly everyone else with us on the line. Even the agents were stressed and overwhelmed.r

Pros: c above

Cons: recieving process too slow

Pros: Car is ok

Cons: Automatic reserved but not given a automatic.

Pros: Convenient, Price was awesome!

Cons: The tire pressure light was on.

Pros: The location in terminal in Munich airport - very easy to find out. No wait time during pick up and drop off. The car model was as expected and even better. The car was clean and new (2500 km)

Cons: Nothing

Pros: Fast and kind service, the car was new

Cons: The car wasn't clean enough, the tire needed to adjust pressure and we got a Pego 2008 instead of the 3008 we ordered for the same price.

Cons: After a day i got massege that i need to refiil AdBlue - something that you need to chek before give a car. AC was low .

Pros: see above

Cons: nothing

Pros: Lousy! My deposit have not been returned

Cons: Lousy!

Pros: Friendly efficient

Pros: The agents at the desk were friendly

Cons: The recovery, the service from Customer Services, the way we have been treated. I will never ever use this company again

Pros: NICE SERVISE

Cons: NO ONE THERE TO HELP WITH THE CAR/DOWN IN THE PARKING

Pros: Smooth, quick and efficient.

Pros: The car was drivable and did not break down.

Cons: Long wait time to pick up, wrong vehicle size/type provided, car interior was dirty.

Cons: Opening hours. No support. No contact number My flight was delayed so they didn't reserved the car although I paid for it and I updated that I will be late.

Pros: The agent was amazing, helpful, friendly and the car was excellent

Cons: nothing

Pros: Customer service was great!

Pros: Nothing

Cons: Car had several damages not mentioned at pick up Car had amber warning light for lack of service Car ran low on oil after first 100km - I had to buy some oil to top it up

Pros: Agent was good, once I got to the counter.

Cons: Long queu, lots of clients, only two agents on duty

Pros: Very helpful rental agents.

Cons: There was a long wait to collect the car.

Pros: Price value.

Pros: It was proffesional and efficient.

Pros: Couldn't have been friendlier and helpful. But we may just have been lucky with our guy. The other fellow seem a bit grumpy.

Cons: -

Cons: They charged me 25% extra for crossing borders even if this was not clearly communicated at the time of booking. gave me a car with broken parking sensors

Pros: Trust, easy to use.

Cons: Adding more price to the total amount

Pros: Simple drop off

Cons: Long slow moving queue to collect the car

Pros: Very Friendly counter staff

Pros: Nothing

Cons: The sales assistant at the desk told me I had no cover with Discover cars and didn’t know them as a company or their policies. Even though I had printed off my voucher and accompanying info about full cover insurance. I was charged a further 290+€ after having paid £40 odd to discover cars when I booked in March, and there is another payment pending from my account for £85 with no communication to say what this is for.. Atrocious conduct by Ok Mobility praying on tired vulnerable clients .

Pros: very quick

Cons: nothing

Cons: Holding deposit still not released

Pros: Alex gave us exceptional service and my high ratings are all due to the way he treated us and found the perfect car for our drive through Germany.

Pros: Car was new and clean

Cons: it took more than 45 minutes to collect, the kids car seats were poor quality

Pros: the gentel team

Cons: we wait long time (more than 1 hour ) till we rent the car we paid extra 90 euro for driving out of germany which you did not mention before

Pros: A very courteous, friendly, and very helpful

Cons: Nothing at all

Cons: The agent did not fully explain the procedure to take out the car from the parking lot.

Pros: Efficiency

Cons: It was very userfriendly

Pros: Received a free upgrade to Automatic trans and the representative was very kind/professional.

Cons: The rental desk is hidden away compared to the other competitors. I think branding could be improved at the rental desks to make themselves recognizable from far away. Also, there was a very long wait to pick up the car. I'm not sure why it was slow, so I don't have any suggestions other than possibly having more representatives available.

Pros: The representative on the desk was very informative and helpful.

Cons: When we picked up the car the service light was on. It would have been helpful if we were told this and that it was ok to drive. We had to try and find someone who spoke English to clarify the car was ok to drive.

Pros: took more than just credit card for payment

Cons: long waiting at pick up as they had run out of cars

Pros: Good costumer service

Cons: it took a long time to get a response and limited support from the website.

Pros: Service was A*

Pros: Nothing

Cons: Everything

Pros: easy to check out, agent spent adequate time explaining what we needed during our travels. overall very good experience.

Cons: car did have various scratches, but did not affect the functionality of the car. Only thing we had an issue with was with the GPS - we had difficulty changing the language from German.

Pros: Check out was quick

Cons: Car had additional damage that was not on record. Had to walk back from garage to agent and report the additional damage

Pros: Great service

Pros: Nothing

Cons: I was given a lower category because Discover car had sold me a category they did not have

Pros: Good car, efficient process at collection and drop off

Cons: High cross border charge, not advised in advance

Pros: Polite and friendly people.

Cons: The representative was new and had to ask his colleagues many questions while they not were busy with other customers.

Pros: Friendliness of employees

Cons: Nothing

Pros: Friendly staff.

Cons: Unfortunately, the staff member I met at the desk was on her first day. 5x other customers came and left at the adjacent desk whilst this staff member went through VERY slow training with me as the Guinea pig.

Pros: Clean good car. Helpful staff.

Cons: Would have been helpful to have instructions to know where to fill up with petrol before returning the vehicle.

Pros: Friendly staff, very helpful

Cons: Dropping off procedure is ok, but I was a bit nervous leaving the keys in the car and walking away without it being checked in my presence

Pros: She (the girl from Russia) was very polite and helpful.

Cons: The heat did not work

Cons: it's take few hours to take the car. only one person work that day. they charge me 80€ more because from some reason they decided I'm going another country.

Pros: Very efficient and a free upgrade of car

Cons: nothing

Pros: The car was fine but being scammed by you the moment I arrived at the check in desk left a bitter taste at the beginning of a family hokiday

Cons: Scammed by you for an extra 10 euro per day to take the car into Austria

Pros: The friendly helpful staff at the desk. The staff in Munich were excellent and look forward to using the company again.

Cons: See above, they tried to charge me the deposit, claiming on the phone that I had returned the car an hour and 15 mins late, when that was not the case. I have a receipt from the cafe at the gate which proves I was there by 1400, when the company says I dropped the car off at 1415

Cons: There desk was a little slow when picking up

Pros: Efficient and professional. The car was perfect and the booking clerk was attentive and courteous. My wife was recovering from a broken leg and he altered our booking to ensure that we had a car that was more suitable for her needs. Recommended!

Pros: Easy online booking. Good customer service at the airport, with no attempt to sell me unwanted excess insurance cover.

Cons: I was a little surprised at the fee of Euros 40.00 for travelling into Austria - Austria is part of the EU and the Schengen agreement area.

Pros: As stated above: price/performance and pick-up service.

Cons: The signage at Munich Airport to get from pick-up desk to the car parking could be improved. It was really hard to find, which is not convenient late at night when it snows.

Pros: New car was given

Cons: During booking I was not informed about the rate of border crossing

Pros: Friendly and informative

Cons: everything was fine

Cons: The agent was unpleasant and rude. He also try to charge us with double insurance.

Cons: it was a bit challenging to locate our car for pickup at the parking lot

Pros: They were kind...

Cons: I first suggested car was broken (the right mirror cover). The rep didn't explain properly about all the parts in the bill.

Pros: Super friendly, efficient and easy to deal with. Nice website and the price was good compared to others.

Pros: Honestly - the whole experience was awful!

Pros: very friendly

Cons: nothing

Pros: person at desk

Pros: Price

Cons: I was charged twice for the same rental car

Pros: easy and quick, quality car

Cons: Hidden costs not provided upon booking.

Pros: All liked it

Cons: -

Pros: Service was good but the computer systems took ages.

Cons: the computer systems

Pros: Very friendly

Cons: Nothing

Pros: Friendly check-in and a nice new car.

Cons: Prices since COVID have increased tremendously. Would have to think carefully before renting again if undertaking a similar trip.

Pros: Quick, nice agent

Cons: I've reached out to OK regarding the damages they've assessed on my card and have not heard back (3 days ago)

Pros: efficiency of agents

Cons: NA

Pros: The reservation and the pick up of the car was quick and smooth. I got a better car than I was expecting, brand new, full extra and a very nice model with the best price I found online. The stuff was polite and helpful and there was no hidden or extra charge. I will rent again

Cons: Nothing, everything was exceptional.

Cons: Very expensive

Pros: Car was worth the money I spent for a rental

Cons: I was searching for Discover Car but ended up at a desk for OK cars? Had to ask other car rentals until I found the correct desk.

Pros: Perfect car, and great service at the rental desk.

Cons: there where no cons about this renatl company

Pros: Highly efficient and friendly customer service agent, got us equipped and out of the door in ten minutes flat. Plus, the car we were given, a brand-new Peugeot crossover, was the best car I have ever received as a rental, and the value for money was EUR 150 better than the next best option.

Cons: No complaints.