Europcar at Munich Airport

Pros: nothing

Cons: they asked me to pay more for the full insurance which is i have paid already before to discovercars.com plus they confirm that my booking is without full insurance

Pros: Easy to find

Cons: No paperwork given or sent to my E-Mail proving i rented the vehicle.

Pros: all was perfect

Pros: I didn't like anything they gave away my car

Cons: They gave away my car and I had to pay 300 more

Pros: Buena gestión y rapida

Pros: Easy drop-off but that's not thanks to Europcar, that's simply a function of the Munich airport logistics efficiency.

Cons: Vehicle pickup takes well over 1-1.5 hours at Europcar, completely unacceptable. Instead of getting us on the road quickly, staff spend excessive time aggressively pushing upsells that most customers decline anyways. Even worse, they showcase attractive cars only to reveal they're unavailable unless you pay dramatically more, a cheesy bait-and-switch. Stop prioritizing sales quotas over customer service and focus on getting people into the car they reserved efficiently.

Cons: Had to wait a long time and was overcharged.

Pros: Ben, the agent at Munich airport was patient and very helpful

Pros: very courteous personnel at pickup counter

Cons: expected vehicle was not available

Pros: The Agent explained everything thoroughly.

Cons: Did not know how to switch the car language to English in the settings.

Pros: Location in the Munich airport - central location which was beneficial.

Cons: Poor customer service by agent at Munich airport agency. Substandard service level, apathetic, disengaged, unsatisfactory. Have left google review of location to share my experience.

Pros: The pickup was confusing. They did not honor the line position, sign in was required, but not clear that it was required.

Cons: An obnoxious fuel charge was added at the end despite being returned with the same amount of fuel that was in it when rented. 37.19 Euros for 2.5 liters of fuel is ridiculous.

Pros: The drop off was fast, other than that it was terrible.

Cons: The car I booked wasn't available. They forced an upsell on me, after traveling for 11 hours (I was exhausted and vulnerable). They said I scratched the car, which is nearly impossible, but I can't dispute now.

Pros: I already said tha this whole process seemed Like a scam.

Cons: Please read my comments above.

Pros: Good service. Good service.

Cons: Windshield was dirty.

Pros: Efficient

Cons: The wait was a bit long at pick up.

Pros: Horrible experience. Rental was confusing. Never got a clear answer on third party liability. Car was a dud. Cruise control did not work, nav pack with radio was working, not working and Europcar not helpful in resolving the problem.

Cons: Horrible customer service. Car was a dud and they were not receptive to helping fix the problem.

Pros: Friendly, helpful

Cons: Dropoff took a lot of time but it's all the companies together

Pros: The agent was knowledgeable and professional, and was able to match me with a car that met my needs.

Cons: Agent was excellent and suggested a car with snow tires and AWD since I was going through the mountains on a ski trip.

Pros: I had multiple reservations. The cheapest one apparently timed out (flight arrival late), which made us have to take the next cheaper one. Not sure why the originally booked one would time out. Kind of out of our control?!

Pros: The assistant at Munich was brilliant Given the circumstances. The car was clean.

Cons: . However at 10.30 pm at night after booking the car a month in advance we had to wait in line with one customer service assistant for over an hour. An incident had occurred at the airport the day before which meant many people booking cars last minute however some sort of ‘skip the line’ or even acknowledgement , or even more staff would have made our experience much more pleasant. The last minute car rentals were all put in ahead of us.

Pros: The service and car were excellent.

Cons: The queue to pick up the car was very long.

Pros: Europcar provided poor service and an even worse experience. There was an attempt to scare me about car insurance that was not done through them. After returning the car, the representative went over and inspected the car with a flashlight and a ruler to find defects. Really insulting and degrading.

Cons: Europcar provided poor service and an even worse experience. There was an attempt to scare me about car insurance that was not done through them. After returning the car, the representative went over and inspected the car with a flashlight and a ruler to find defects. Really insulting and degrading.

Pros: Everything was perfect.

Cons: The car indicated oil was needed an hour into our trip. We had to take the time to find and take the car to a vw dealership to topoff the oild, pay for it and submit a claim for re-imbursment. Not what I thought i would need to do with a new rental car.

Cons: Carpets in footwell were ripped with big holes in them. Fitted winter tyres made a terrible noise for the duration of the hire.Tried to swap the vehicle but was offered an inconvenient time and location to do so.

Cons: Instead of standard SUV Kodiaq, I got intermediate SUV Tiguan. When you go snowboarding with your stuff it matters.

Cons: They always try to sell you something you didn't reserve and therefore confuse the pricing. Car was not that clean and didn't have all the features I was told to expect.

Pros: הכל זרם

Cons: אין היה מושלם

Pros: Very efficient getting the car.

Cons: Nothing, their service was great!

Cons: The fat man I met in your office at Munich Airport on 7/7/2024 at approximately 8-9 am (I don't know his name and I am not honored to know the name of this liar) was very rude in dealing with him and a liar. I asked him for a diesel car and he gave me a gasoline car and cheated me and did not give me the car I wanted. I went back to him and told him you gave me a gasoline car and I do not want it. I will take a long trip and this will cost me a lot. He told me you did not tell me and we do not h

Pros: Great customer service, wonderful car upgrade

Cons: My scheduled pick up time was 8am. I arrived at 7:30 and was told the car wasn’t ready yet. (No problem, I was worried about finding it on time). What they didn’t tell me was that I needed to make sure I was there in time to put my name on the waitlist. I got back at 7:50 and there were appx 15 people in front of me causing the pick up time to be like 8:45am. Quite annoying, but luckily I didn’t have a deadline.

Cons: the high pressure upsell to spend twice as much as the rental we booked.

Pros: we got a down grade car for and extra premium so the trip started on a bad note

Pros: Bad

Cons: Lady at desk was not friendly. We were forced to by extra insurance, the deposit what we were paid to you 90 euros but they said that we have paid only 30 euros.

Cons: the price offered by you was different from the price when we get to the rental desk which caused some disconfort but the rental agent sorted out

Pros: The ease of dropping it off was really simple.

Cons: They overcharged me and they never got back to me after I inquired about the additional charges. They also did not mention getting a toll pass even after I mentioned the countries I was visiting.

Cons: I felt misled about the ad. Also, when returning the car the agent let all the other returns go but singled me out and tried to claim existing damage to a tire was my fault. I felt he was trying to bully me, since I was from USA and wouldn't know the difference.

Cons: Did not get the car I reserved for which I apparentally just paid 200 dollars not included in rental fee. Representative was asking for an international drivers license when Canadians dont need a drivers license.

Pros: Nothing

Cons: Rental staff service poor including rude supervisor. No information or training on how to use car eg hybrid model. GPS disfunctional and so personal cell phone had to be used for navigating at great expense in roaming charges .

Pros: The representative on picking up desk was nice and helpful ( no one on the parking lot for furtherquestion though)

Cons: The man at vienna airport return was rude and didnt want to answer my question . And lastly- they charged me more then agreed! The car wasnt serviced on time! Lack of oil ( which i had to re-route to fix , and paid for A massage for overdue brake pads that need to be replaced! This is not safe to provide car like this Back seat seatbelts wasn’t functional! When i had to emergency stop my child crashed on my seat !!!! Very disappointing experience!! I will make further action on this one

Pros: Good car.

Cons: Wait time to pick up. Staff tried to upcharge and misled re charges and insurance.

Pros: The warm welcome from the representatives

Cons: None

Pros: Easy, drop off was painless

Cons: No issues

Pros: nothing

Cons: everything

Pros: Would not use Europcar Car again.

Cons: Felt that they upsold us to a car which was significantly more expensive for the automatic transmission. That car was HUGE and did not have a back up camera. Eurocar representative also did not offer us the ability to rent a toll box for Italy even though we told them we were going to Italy.

Pros: The service people at the airport were great, the people downtown were not. They gave our vehicle to someone else, we had to take a temporary car to the airport to get a vehicle big enough. This happened even though I called to advise we would be late

Cons: That gave our vehicle away,.I called to get the pick up changed to the airport, I was told they didn't have what we needed. Downtown gave our vehicle away and we ended up going downtown wasting a whole vacation day doing this we should get at least a full day refund

Pros: The option to upgrade.

Cons: The time it took to pick up the rental car. Kind of lengthy. Rep was friendly though. Decent experience.

Pros: Very cheerful and helpful guy at the desk that helped us by providing us a bigger car since we had so much luggage.

Cons: Waiting 45 minutes in line was annoying and always someone in priority line served before us. To few staff to service!

Pros: Easy process was given car upgrade at counter

Cons: No explanation about parking and the blue parking wheel supplied with the car. Was a bit upset about the one way rental fee when they gave us a Switzerland registered car to take back to their Switzerland depot and I paid for the privilege, other companies have waived that fee for me before when the vehicle is being returned to a depot of registration.

Cons: Not easy to find car drop at Berlin airport

Pros: Advice given as to travel to other countries within Europe

Cons: When the car broke down, impossible to contact to report breakdown resulting another branch (BLED) to supply alternative car, but at a cost of new contract exceeding the Munich contract.

Pros: Fast and friendly, helpful staff during pickup and drop off.

Pros: The guy who I returned the car to was superb

Cons: At the desk the agent was pushy about upselling insurance and fuel

Pros: Nothing. They would not let us rent a car from them.

Cons: Everything. They were rude. Would not allow me to pick up a car and discriminated against my wife.

Pros: Perfect pickup service airport Munich

Cons: They let us down.

Pros: Awareness of the agent and she was very friendly.

Cons: They lied and said they didn’t have the car type I asked for and charged me over double the price

Pros: ZERO issues. Very easy process. GREAT value!

Cons: The car service was quick and amazing, we just have minor feedback: 1) There was an error of car tire pressure and they said in car parking there is security if there is anything let them know, I didn’t found anyone there 2) it would be even better if you can provide navigator with the car.

Cons: It’s not Europe car it’s discover cars !!! No support and no help when I couldn’t get the car I booked because it is of not same category and Europe car asked me to reach out to you and no one answered nor bothered to provide support .... complete scam and I have reported that to my credit card provider

Pros: The rental agent was very helpful and kind.

Cons: Took30 min.waiting to see the agent . There was no one at the place where the car was. Had to find it myself. Was not told I would have to add oil to the tank.

Pros: Not a lot to be honest

Cons: I had to wait 3 hours at car pick up to get my car. There were 40+ people ahead of me. Even though I had an online reservation. The representative was laughing and several of us for explaining our frustrations and asking why it was taking so long. Also the car I choose and paid for (VW Golf) wasn’t available so they gave me a junky Skoda Octavia. The engine was very weak and terrible for the snow I encountered in Austria. I am not inclined to use this service again.

Cons: Long time spent at rental desk in Munich before we could get the car. I don't mean waiting in line, just the time it took with the rental car agent