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Europcar at Munich Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The ease of dropping it off was really simple.
Cons: They overcharged me and they never got back to me after I inquired about the additional charges. They also did not mention getting a toll pass even after I mentioned the countries I was visiting.
Cons: I felt misled about the ad. Also, when returning the car the agent let all the other returns go but singled me out and tried to claim existing damage to a tire was my fault. I felt he was trying to bully me, since I was from USA and wouldn't know the difference.
Cons: Did not get the car I reserved for which I apparentally just paid 200 dollars not included in rental fee. Representative was asking for an international drivers license when Canadians dont need a drivers license.
Cons: Rental staff service poor including rude supervisor. No information or training on how to use car eg hybrid model. GPS disfunctional and so personal cell phone had to be used for navigating at great expense in roaming charges .
Pros: The representative on picking up desk was nice and helpful ( no one on the parking lot for furtherquestion though)
Cons: The man at vienna airport return was rude and didnt want to answer my question . And lastly- they charged me more then agreed! The car wasnt serviced on time! Lack of oil ( which i had to re-route to fix , and paid for A massage for overdue brake pads that need to be replaced! This is not safe to provide car like this Back seat seatbelts wasn’t functional! When i had to emergency stop my child crashed on my seat !!!! Very disappointing experience!! I will make further action on this one
Pros: Good car.
Cons: Wait time to pick up. Staff tried to upcharge and misled re charges and insurance.
Pros: The warm welcome from the representatives
Pros: Easy, drop off was painless
Cons: No issues
Pros: Would not use Europcar Car again.
Cons: Felt that they upsold us to a car which was significantly more expensive for the automatic transmission. That car was HUGE and did not have a back up camera. Eurocar representative also did not offer us the ability to rent a toll box for Italy even though we told them we were going to Italy.
Pros: The service people at the airport were great, the people downtown were not. They gave our vehicle to someone else, we had to take a temporary car to the airport to get a vehicle big enough. This happened even though I called to advise we would be late
Cons: That gave our vehicle away,.I called to get the pick up changed to the airport, I was told they didn't have what we needed. Downtown gave our vehicle away and we ended up going downtown wasting a whole vacation day doing this we should get at least a full day refund
Pros: The option to upgrade.
Cons: The time it took to pick up the rental car. Kind of lengthy. Rep was friendly though. Decent experience.
Pros: Very cheerful and helpful guy at the desk that helped us by providing us a bigger car since we had so much luggage.
Cons: Waiting 45 minutes in line was annoying and always someone in priority line served before us. To few staff to service!
Pros: Easy process was given car upgrade at counter
Cons: No explanation about parking and the blue parking wheel supplied with the car. Was a bit upset about the one way rental fee when they gave us a Switzerland registered car to take back to their Switzerland depot and I paid for the privilege, other companies have waived that fee for me before when the vehicle is being returned to a depot of registration.
Cons: Not easy to find car drop at Berlin airport
Pros: Advice given as to travel to other countries within Europe
Cons: When the car broke down, impossible to contact to report breakdown resulting another branch (BLED) to supply alternative car, but at a cost of new contract exceeding the Munich contract.
Pros: Fast and friendly, helpful staff during pickup and drop off.
Pros: The guy who I returned the car to was superb
Cons: At the desk the agent was pushy about upselling insurance and fuel
Pros: Nothing. They would not let us rent a car from them.
Cons: Everything. They were rude. Would not allow me to pick up a car and discriminated against my wife.
Pros: Perfect pickup service airport Munich
Cons: They let us down.
Pros: Awareness of the agent and she was very friendly.
Cons: They lied and said they didn’t have the car type I asked for and charged me over double the price
Pros: ZERO issues. Very easy process. GREAT value!
Cons: The car service was quick and amazing, we just have minor feedback: 1) There was an error of car tire pressure and they said in car parking there is security if there is anything let them know, I didn’t found anyone there 2) it would be even better if you can provide navigator with the car.
Cons: It’s not Europe car it’s discover cars !!! No support and no help when I couldn’t get the car I booked because it is of not same category and Europe car asked me to reach out to you and no one answered nor bothered to provide support .... complete scam and I have reported that to my credit card provider
Pros: The rental agent was very helpful and kind.
Cons: Took30 min.waiting to see the agent . There was no one at the place where the car was. Had to find it myself. Was not told I would have to add oil to the tank.
Pros: Not a lot to be honest
Cons: I had to wait 3 hours at car pick up to get my car. There were 40+ people ahead of me. Even though I had an online reservation. The representative was laughing and several of us for explaining our frustrations and asking why it was taking so long. Also the car I choose and paid for (VW Golf) wasn’t available so they gave me a junky Skoda Octavia. The engine was very weak and terrible for the snow I encountered in Austria. I am not inclined to use this service again.
Cons: Long time spent at rental desk in Munich before we could get the car. I don't mean waiting in line, just the time it took with the rental car agent