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Enterprise at Munich Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Although I paid full coverage the agent explained that it is done by a broker so in case I need insurance I should pay them first then I should claim from discover cars. This should be explained while booking.
Pros: very polite staff and service. car was new and very clean. very quick drop off
Pros: Drop off service was fast and efficient
Cons: We ordered 3 child seats for 9-18kg, ended up getting zero, they just didn't have those and tried to give us 2 seats that are suitable for older kids and trying to convince us to just buy seats ourselves on a Sunday when everything's closed
Cons: We reserved an Audi and were given a low quality VW. It burned oil which we had to add a quart and it had no back up camera. It was not easy to drive and overall just not a very nice car.
Pros: Super Fast service at MUC airport
Pros: very easy to pick up the car. Attendant Mr. Salim very friendly and really works with a lot of dedication and care for the customer.
Cons: Car delivery very fast and very easy. Everything was perfect.
Pros: Car was clean and in good condition.
Cons: When we left the rental desk to pick up the car they were unclear where to pick it up and it was very far to walk. We had a couple people in our party that had mobility issues and they said we couldn't drive back up to pick them up after we got the car.
Pros: Very clear and easy process on car rental
Cons: Price was too big
Pros: The service agent, Ugur, was extremely professional and helpful.
Pros: No deposit to the car agency
Cons: I have been charged 36 euros for an upgrade I have not received. I had to pay a premium location fee of 58 euros. That should be part of the rate when I clearly have specified munich airport in the first instance. This is deceitful either on your part or theirs. have also had to pay 56 euros for VAT which should also be part of your rate and again that is misleading.
Pros: Low mileage on car Car's great condition Agent was excellent at giving advice
Cons: I was not given, the VW Golf Estate I booked.
Pros: Fast and excellent service
Pros: Service, efficiency
Cons: Difficult to find the desk as it was offset from all the other rental companies desks
Pros: I was given a free upgrade to a 7 seater which was a great help.
Cons: The car came low on “AdBlue”. The car had a trunk privacy cover in it that was a constant annoyance and should have been left out of car. Many additional fees were assessed at rental place.
Pros: Helpful and efficient
Pros: very easy to picking up the car very easy to dropping
Cons: Long wait for the receiving representative The amount paid at the rental company is incorrect and is far from the original amount.
Cons: There was only one representative so it took a while to get the car
Pros: Great value, nice car, no nitpicking of wear and tear.
Cons: I would have liked a little over view of the vehicle since it's a model not used in the US and things are a little different. It would also be very helpful for them to provide a bit of info about parking signs, tips for driving there, etc. There was a parking meter sign in the driver's door that I didn't know how to use. I looked online for information, but something consolidated from Enterprise would be really helpful.
Pros: Service was prompt
Pros: very nice and helpfull
Pros: We had to wait over 20 mins in the car rental queue..but it was past 7.30 at night and there was only 1 person at the desk and approx 5 separate families waiting for their cars. But when we were served the gentleman was amazing. So efficient, gave us every detail we could have needed; Vignette for Austria, speed limits, emergency numbers, his number, email addressed- the list goes on and on.
Cons: Great service just a pity we had to wait so long
Pros: Excellent service at the desk and return
Pros: So fast and efficient at pick up
Pros: It was very straightforward and efficient