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Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very clear and easy process on car rental
Cons: Price was too big
Pros: The service agent, Ugur, was extremely professional and helpful.
Pros: No deposit to the car agency
Cons: I have been charged 36 euros for an upgrade I have not received. I had to pay a premium location fee of 58 euros. That should be part of the rate when I clearly have specified munich airport in the first instance. This is deceitful either on your part or theirs. have also had to pay 56 euros for VAT which should also be part of your rate and again that is misleading.
Pros: Low mileage on car Car's great condition Agent was excellent at giving advice
Cons: I was not given, the VW Golf Estate I booked.
Pros: Fast and excellent service
Pros: Service, efficiency
Cons: Difficult to find the desk as it was offset from all the other rental companies desks
Pros: I was given a free upgrade to a 7 seater which was a great help.
Cons: The car came low on “AdBlue”. The car had a trunk privacy cover in it that was a constant annoyance and should have been left out of car. Many additional fees were assessed at rental place.
Pros: Helpful and efficient
Pros: very easy to picking up the car very easy to dropping
Cons: Long wait for the receiving representative The amount paid at the rental company is incorrect and is far from the original amount.
Cons: There was only one representative so it took a while to get the car
Pros: Great value, nice car, no nitpicking of wear and tear.
Cons: I would have liked a little over view of the vehicle since it's a model not used in the US and things are a little different. It would also be very helpful for them to provide a bit of info about parking signs, tips for driving there, etc. There was a parking meter sign in the driver's door that I didn't know how to use. I looked online for information, but something consolidated from Enterprise would be really helpful.
Pros: Service was prompt
Pros: very nice and helpfull
Pros: We had to wait over 20 mins in the car rental queue..but it was past 7.30 at night and there was only 1 person at the desk and approx 5 separate families waiting for their cars. But when we were served the gentleman was amazing. So efficient, gave us every detail we could have needed; Vignette for Austria, speed limits, emergency numbers, his number, email addressed- the list goes on and on.
Cons: Great service just a pity we had to wait so long
Pros: Excellent service at the desk and return
Pros: So fast and efficient at pick up
Pros: It was very straightforward and efficient
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Minimum rental age is 25 years for car group Minivan, Premium, Fullsize.
Minimum rental age is 30 years for car group Luxury.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
All non-EU residents staying in the EU for longer than 6 months must present a driving licence from an EU country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Only cards issued in the main driver's name are accepted.
The following payment methods are accepted: MasterCard credit card, VISA credit card, American Express credit card.
A deposit will be charged if using the following cards: Maestro, Debit cards.
For the following car group(s): Luxury, Premium, Fullsize, SUVs, Cabrios, Special, Prestige, a credit card is required.
Cash, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
crossing country borders is forbidden for certain car groups.
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom, Gibraltar, San Marino.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
During winter season (from 01.11 until 31.03) Winter tires are included in price.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.