Ok Mobility at Frankfurt Airport

Pros: The service at the front desk. The attendant was really helpful.

Cons: The possibility to answer all my questions through email (I could not get the initial mileage).

Pros: friendly, fast

Cons: nothing

Pros: Perfect service and staff

Pros: It was nice

Cons: The place of the agency

Cons: Car regular service overdue is 16000 km

Pros: I was able to fix an error in my rental without much trouble.

Cons: I did not sign anything or was given my rental agreement until after I left with my car. What I was paying for was also misrepresented and I grossly overpaid.

Pros: the Manager went way about normal to help when I had a problem with my Audi.

Cons: I can't say enough about their great service, the traffic at the Frankfurt Airport (not their fault of course) is another thing. As such I was later in my return , but they were very gracious and checking out the car was nice.

Cons: I reserved a car, and never received a confirmation of my reservation. I had no information when I arrived in Frankfurt. No reservation number, no instructions, nothing. I ended up using trains and taxis instead.

Cons: Excessive charges for things that the company isn’t up front about.

Pros: They were flexible on timing of pickup and were very very kind

Pros: The simplicity of the rental In another country

Cons: Rental drop off was too far from my plane home ..

Pros: Car needed maintenance. Cool fluid was below min and resulted in red warning which led to interruption of the trip. Customer service was not helpful we we received no call backs (2times) and different solutions and answers. Never again !!!

Cons: Car needed maintenance. Cool fluid was below min and resulted in red warning which led to interruption of the trip. Customer service was not helpful we we received no call backs (2times) and different solutions and answers. Never again !!! No one cared to solve issue. We expect a refund !

Pros: Generosity at the reception workers .

Cons: However i said that i already pay full protection i need to pay again for the same service . Hope to get refund, promotional

Pros: Very easy staff top deal with, loved the easy drop off at Frankfurt airport

Cons: Did not find anything negative

Pros: Service was good and quick

Cons: Additional payment for visiting France

Pros: Easy picking up and dropping off the car. Some scratches didnt declare to me. If I missed scratch on front right bumper, I could pay. Please be careful about these cases

Cons: Car can be more clear. And

Cons: Arrived a 20.15 for my prebooked car -we had a reservation made 2 monthspreviously. They ran out of cars. -kept people 8 people waiting 1.5 hours-2.5 hours . Only offered cars available in other categories if customers paid extra. They said they had no cars on site as 7 customers had not returned them(unlikely story) and then at closing time 10pm when receivers were clocking off they handed out cars they had all along. They should have done this straight away. Disgusting Customer service.

Pros: The car was great but the insurance scam wasn’t.

Cons: Cars great. Insurance not

Pros: Friendly and reliable no pressure for extras and returned deposit promptly

Cons: Desk in Frankfurt terminal one would make it more convenient

Pros: Price is good compared to most other rental agencies in Germany. Car rental prices in Germany are extremely high.

Cons: Vehicle reported frequent error messages. Always a small worry when driving. Personnel at counter INSISTED that car must be returned at the time listed in the online reservation form. Not at the time of day that the vehicle was picked up. Felt like they just wanted to give me a hard time.

Pros: The car do not have sensor when reverse ( sometimes)

Pros: The service staff from the counter and also the car return. Just top !

Pros: very friendly staff

Cons: nothing

Cons: At the front desk we were asked to check in on line. Were charged Euros 70 for crossing border Were charged euro 21 for road side assitance despite full insurance plan American Express not accepted. Car displayed maintenance due at pick up

Pros: Drop off was easy, just sucks that it is in terminal 2 and we flew in and out of terminal 1

Cons: We had to go back to the airport after one day because ergot the wrong car, it had an international tag and was not supposed to be driven in Germany. And the second car was smaller than the first one

Pros: Car Well equipped... kindness oh the agent

Cons: Kindness of the agent

Pros: Car was an upgrade over what I expected: Diesel (as little as 3.5L/100Km and great acceleration), automatic, GPS, VW Golf rather than VW Polo. Great!

Cons: Car had oil change warning (at the start) and Urea warning halfway through the trip of 2,000 Km. And now, 7 days after rental, my security deposit of $1,140 has not yet been refunded!

Cons: I never recieved

Cons: We had to buy a new battery for remote control. We didn’t have a spare tire! We rented vehicles for 2 weeks. Do you think that it is safe to rent a car without a spare tire?

Pros: Fast, friendly and efficient

Cons: Location in terminal 2

Pros: They was very kind and upgrade my car

Cons: The desk is on other terminal and there is shuttle to take

Pros: Service staff where friendly and accommodating

Cons: Location in the airport away from other rental companies

Pros: super fast and friendly drop off, nice vehicle

Pros: I walked up to the counter. No wait. Representative was friendly. However, the Car had not been washed. It was really dirty and dead bugs all over the front.

Cons: It took a really long time to complete the paperwork! Over 30 minutes.

Pros: Fast, friendly service

Cons: Difficult to reach when I needed roadside assistance

Pros: Super friendly staff, very efficient and quick

Cons: Nothing I didn't like!!

Pros: clean car, excellent running condition

Cons: 1) windshield washer solution was almost gone and the alarm kept going off 2) car was rented with almost no gas left and we were told that was the way they did it ("You pick it up empty and return it empty"). I've never heard of any rental car company doing this and it's absurd, just a way to let the OK company make money and it makes the renters sweat about finding gas right away. 3) The border crossing fee seemed excessive.

Cons: Does not accept VISA, Interac or AMEX

Pros: The car rental company (OK) didn't have the car that I have reserved. At the beginning they have tried to convince me to take a manual car and even told me that they dont have any alternative. Later the gave me an automatic car ( as booked) but on a lower group than booked.

Pros: Prompt and friendly service.

Cons: It was the 2nd time I hired a car from OKMobility. Customer service, is fantastic, however, a control light came on when I was due to leave the airport with the car. It took two agents to deal with it. I then had to leave in a rush to get to a meeting. When reached the motorway I realised that the tank was not even half full. I contacted customer service by phone and email. I received a reply, informing me to return the car not with a full tank. I received another email with a discount voucher.

Pros: Overall the service was nice and efficient.

Cons: Not applicable

Pros: quick pick-up

Cons: never received any documentation via e-mail as promised

Cons: agent wasnt knowledgeable

Pros: bad

Cons: I pay 70 euro on for hand,but still i pay full price without withdraw the 70 euro. And you rent us a car that wasnt clear up before we rent it.

Pros: friendly of the car rental agents

Pros: No big spie/selll regarding the "worry-free" insurance, I felt €80 for this was reasonable. Professional, friendly service

Cons: The only contact number is based in Spain, which is not much good when you are looking for the desk in Frankfurt!

Pros: Please refund our payment We could not get any 9 seat car. They canceled at the front Very disappointed and very annoyed with system. Please refund full booking fee immediately.

Cons: Please refund our payment We could not get any 9 seat car. They canceled at the front Very disappointed and very annoyed with system. Please refund full booking fee immediately.

Pros: Rapidez

Cons: Clareza na entrega do carro

Pros: They gave a 2008 instead of 208

Cons: Nothing

Pros: Nada não gostei de nada

Cons: Ficarem de enviar dinheiro pôr gasolina posta a mais (Igor) e não foi enviado Essa empresa nunca mais

Pros: Very friendly

Cons: Took to long at pick up..only 1 person and it was to much for her

Pros: Agent was helpful

Cons: Very hard to find the office

Pros: New cars and good price (if everything were all right in the service)

Cons: Representative overslept and gave me broken car. I missed a meeting and had to reschedule another one. You are still holding on to m y credit card, 5 days after returning the car!!!

Pros: Nour is a great desk helper and representative

Cons: Efficiency and easiness

Pros: nothing

Cons: Gasoline was not full from the first but needed to return the car with full. The car was not clean dirty outside. I have waited long time at the counter because no one is at the counter.

Pros: The car was fabulous.

Cons: Nice and helpful.

Pros: The personal we’re friendly and efficient, car was very nice and clean

Cons: N/a

Pros: The service at O.K’s desk was good. The provided car was new and had no damages. I received my bond back in a timely fashion.

Pros: friendly, efficient and convenient

Pros: Reasonable price, honestly deal, no extra selling, no cheating

Cons: The car park is a bit far away and hard to find, 3000km limit is not enough to travel

Pros: Fast pickup.

Cons: They are only located in terminal 2 at Frankfurt. They also did not have a key drop at the return area.

Pros: Very friendly. First day of operation in Frankfurt Airport. Great car for the money compared to the competition.

Cons: Frankfurt airport signage is horrible. Very hard to find out how to get from Terminal 1 to Terminal 2, especially after a long flight. Detailed instructions would have saved us a lot of time.