Car Rental – Search, Compare, and Save up to 70%!
Ok Mobility at Frankfurt Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nice car, friendly staff
Cons: I was told the car was in a certain location and it wasn’t there. Spent about an hour searching for the vehicle. Also, online the price for insurance was not listed. The options were full coverage or an €1100 euro deposit… which was insane.
Cons: They take 1350€ for safety deposit in case of damage or something like that and yet after 4 days they haven't returned it. Other companies take less and the refund it instantly after you return the car in the same condition.
Pros: Service clerk was friendly and efficient.
Cons: Car pick up in opposite terminal of international arrival and then return also in opposite terminal of international departure.
Pros: Fast, efficient and friendly.
Pros: Nour helped me at the rental counter, and she was absolutely wonderful and made sure j understood everything
Pros: The service at the front desk. The attendant was really helpful.
Cons: The possibility to answer all my questions through email (I could not get the initial mileage).
Pros: friendly, fast
Pros: Perfect service and staff
Pros: It was nice
Cons: The place of the agency
Cons: Car regular service overdue is 16000 km
Pros: I was able to fix an error in my rental without much trouble.
Cons: I did not sign anything or was given my rental agreement until after I left with my car. What I was paying for was also misrepresented and I grossly overpaid.
Pros: the Manager went way about normal to help when I had a problem with my Audi.
Cons: I can't say enough about their great service, the traffic at the Frankfurt Airport (not their fault of course) is another thing. As such I was later in my return , but they were very gracious and checking out the car was nice.
Cons: I reserved a car, and never received a confirmation of my reservation. I had no information when I arrived in Frankfurt. No reservation number, no instructions, nothing. I ended up using trains and taxis instead.
Cons: Excessive charges for things that the company isn’t up front about.
Pros: They were flexible on timing of pickup and were very very kind
Pros: The simplicity of the rental In another country
Cons: Rental drop off was too far from my plane home ..
Pros: Car needed maintenance. Cool fluid was below min and resulted in red warning which led to interruption of the trip. Customer service was not helpful we we received no call backs (2times) and different solutions and answers. Never again !!!
Cons: Car needed maintenance. Cool fluid was below min and resulted in red warning which led to interruption of the trip. Customer service was not helpful we we received no call backs (2times) and different solutions and answers. Never again !!! No one cared to solve issue. We expect a refund !
Pros: Generosity at the reception workers .
Cons: However i said that i already pay full protection i need to pay again for the same service . Hope to get refund, promotional
Pros: Very easy staff top deal with, loved the easy drop off at Frankfurt airport
Cons: Did not find anything negative
Pros: Service was good and quick
Cons: Additional payment for visiting France
Pros: Easy picking up and dropping off the car. Some scratches didnt declare to me. If I missed scratch on front right bumper, I could pay. Please be careful about these cases
Cons: Car can be more clear. And
Cons: Arrived a 20.15 for my prebooked car -we had a reservation made 2 monthspreviously. They ran out of cars. -kept people 8 people waiting 1.5 hours-2.5 hours . Only offered cars available in other categories if customers paid extra. They said they had no cars on site as 7 customers had not returned them(unlikely story) and then at closing time 10pm when receivers were clocking off they handed out cars they had all along. They should have done this straight away. Disgusting Customer service.
Pros: The car was great but the insurance scam wasn’t.
Cons: Cars great. Insurance not
Pros: Friendly and reliable no pressure for extras and returned deposit promptly
Cons: Desk in Frankfurt terminal one would make it more convenient
Pros: Price is good compared to most other rental agencies in Germany. Car rental prices in Germany are extremely high.
Cons: Vehicle reported frequent error messages. Always a small worry when driving. Personnel at counter INSISTED that car must be returned at the time listed in the online reservation form. Not at the time of day that the vehicle was picked up. Felt like they just wanted to give me a hard time.
Pros: The car do not have sensor when reverse ( sometimes)
Pros: The service staff from the counter and also the car return. Just top !
Pros: very friendly staff
Cons: At the front desk we were asked to check in on line. Were charged Euros 70 for crossing border Were charged euro 21 for road side assitance despite full insurance plan American Express not accepted. Car displayed maintenance due at pick up
Pros: Drop off was easy, just sucks that it is in terminal 2 and we flew in and out of terminal 1
Cons: We had to go back to the airport after one day because ergot the wrong car, it had an international tag and was not supposed to be driven in Germany. And the second car was smaller than the first one
Pros: Car Well equipped... kindness oh the agent
Cons: Kindness of the agent
Pros: Car was an upgrade over what I expected: Diesel (as little as 3.5L/100Km and great acceleration), automatic, GPS, VW Golf rather than VW Polo. Great!
Cons: Car had oil change warning (at the start) and Urea warning halfway through the trip of 2,000 Km. And now, 7 days after rental, my security deposit of $1,140 has not yet been refunded!
Cons: I never recieved
Cons: We had to buy a new battery for remote control. We didn’t have a spare tire! We rented vehicles for 2 weeks. Do you think that it is safe to rent a car without a spare tire?
Pros: Fast, friendly and efficient
Cons: Location in terminal 2
Pros: They was very kind and upgrade my car
Cons: The desk is on other terminal and there is shuttle to take
Pros: Service staff where friendly and accommodating
Cons: Location in the airport away from other rental companies
Pros: super fast and friendly drop off, nice vehicle
Pros: I walked up to the counter. No wait. Representative was friendly. However, the Car had not been washed. It was really dirty and dead bugs all over the front.
Cons: It took a really long time to complete the paperwork! Over 30 minutes.
Pros: Fast, friendly service
Cons: Difficult to reach when I needed roadside assistance
Pros: Super friendly staff, very efficient and quick
Cons: Nothing I didn't like!!
Pros: clean car, excellent running condition
Cons: 1) windshield washer solution was almost gone and the alarm kept going off 2) car was rented with almost no gas left and we were told that was the way they did it ("You pick it up empty and return it empty"). I've never heard of any rental car company doing this and it's absurd, just a way to let the OK company make money and it makes the renters sweat about finding gas right away. 3) The border crossing fee seemed excessive.
Cons: Does not accept VISA, Interac or AMEX
Pros: The car rental company (OK) didn't have the car that I have reserved. At the beginning they have tried to convince me to take a manual car and even told me that they dont have any alternative. Later the gave me an automatic car ( as booked) but on a lower group than booked.
Pros: Prompt and friendly service.
Cons: It was the 2nd time I hired a car from OKMobility. Customer service, is fantastic, however, a control light came on when I was due to leave the airport with the car. It took two agents to deal with it. I then had to leave in a rush to get to a meeting. When reached the motorway I realised that the tank was not even half full. I contacted customer service by phone and email. I received a reply, informing me to return the car not with a full tank. I received another email with a discount voucher.
Pros: Overall the service was nice and efficient.
Cons: Not applicable
Pros: quick pick-up
Cons: never received any documentation via e-mail as promised
Cons: agent wasnt knowledgeable
Cons: I pay 70 euro on for hand,but still i pay full price without withdraw the 70 euro. And you rent us a car that wasnt clear up before we rent it.
Pros: friendly of the car rental agents
Pros: No big spie/selll regarding the "worry-free" insurance, I felt €80 for this was reasonable. Professional, friendly service
Cons: The only contact number is based in Spain, which is not much good when you are looking for the desk in Frankfurt!
Pros: Please refund our payment We could not get any 9 seat car. They canceled at the front Very disappointed and very annoyed with system. Please refund full booking fee immediately.
Cons: Please refund our payment We could not get any 9 seat car. They canceled at the front Very disappointed and very annoyed with system. Please refund full booking fee immediately.
Cons: Clareza na entrega do carro
Pros: They gave a 2008 instead of 208
Pros: Nada não gostei de nada
Cons: Ficarem de enviar dinheiro pôr gasolina posta a mais (Igor) e não foi enviado Essa empresa nunca mais
Pros: Very friendly
Cons: Took to long at pick up..only 1 person and it was to much for her
Pros: Agent was helpful
Cons: Very hard to find the office
Pros: New cars and good price (if everything were all right in the service)
Cons: Representative overslept and gave me broken car. I missed a meeting and had to reschedule another one. You are still holding on to m y credit card, 5 days after returning the car!!!
Pros: Nour is a great desk helper and representative
Cons: Efficiency and easiness
Cons: Gasoline was not full from the first but needed to return the car with full. The car was not clean dirty outside. I have waited long time at the counter because no one is at the counter.
Pros: The car was fabulous.
Cons: Nice and helpful.
Pros: The personal we’re friendly and efficient, car was very nice and clean
Pros: The service at O.K’s desk was good. The provided car was new and had no damages. I received my bond back in a timely fashion.
Pros: friendly, efficient and convenient
Pros: Reasonable price, honestly deal, no extra selling, no cheating
Cons: The car park is a bit far away and hard to find, 3000km limit is not enough to travel
Pros: Fast pickup.
Cons: They are only located in terminal 2 at Frankfurt. They also did not have a key drop at the return area.
Pros: Very friendly. First day of operation in Frankfurt Airport. Great car for the money compared to the competition.
Cons: Frankfurt airport signage is horrible. Very hard to find out how to get from Terminal 1 to Terminal 2, especially after a long flight. Detailed instructions would have saved us a lot of time.
Most Popular Car Rental Deals
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For each additional km an additional charge of 0.40 EUR per km will apply.
A young driver fee of 10.00 EUR per day applies to drivers under the age of 26, with a maximum of 300.00 EUR per rental.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): United Kingdom, EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher. ID documents must be hard copies; documents held on mobile devices will not be accepted.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The deductible/excess amount is from 900 EUR to 1800 EUR, depending on the car group.
It is only possible to pay and leave a deposit using the same card.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
It is only possible to pay and leave a deposit using the same card.
If the customer wishes to use Visa debit card, MasterCard debit card, he/she will be required to purchase Super Insurance.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
American Express is/are not accepted.
Additional charges will be applied in case the car is crossing state or region borders.
Written permission from the rental company is required.
Crossing country borders is allowed to the following countries: European Union.
Crossing country borders is forbidden to the following countries: Albania, Bulgaria, Romania, United Kingdom.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery service costs from 20 EUR to 120 EUR, depending on the distance.
Diesel vehicles are available for an additional charge of 3 EUR per day, with a maximum charge of 30 EUR per rental. A deposit for a tank of fuel is required upon pick up.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off