Frankfurt Airport (FRA), Frankfurt, Germany
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Ok Mobility at Frankfurt Airport

Frankfurt Airport, Terminal 2, Frankfurt
0034 902 360 636
Pick-up instructions
From Terminal 2: The rental desk is located in Terminal 2. Please follow signs to car rental area. From Terminal 1: The shuttle bus stop is right in front of the exits in the arrival zone. The shuttle bus commutes between Terminal 1 and Terminal 2 approx. every 10 minutes. After getting off the bus, please enter the T2 building. Our counter is located in the rental car center in the "Arrival D" area.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Volkswagen Polo
March 26, 2023

Pros: Nice car, friendly staff

Cons: I was told the car was in a certain location and it wasn’t there. Spent about an hour searching for the vehicle. Also, online the price for insurance was not listed. The options were full coverage or an €1100 euro deposit… which was insane.

Greece
Peugeot 3008
March 21, 2023

Cons: They take 1350€ for safety deposit in case of damage or something like that and yet after 4 days they haven't returned it. Other companies take less and the refund it instantly after you return the car in the same condition.

United States of America (USA)
Volkswagen Polo
March 14, 2023

Pros: Service clerk was friendly and efficient.

Cons: Car pick up in opposite terminal of international arrival and then return also in opposite terminal of international departure.

Canada
Audi Q2
March 12, 2023

Pros: Fast, efficient and friendly.

United States of America (USA)
Seat Leon
March 12, 2023

Pros: Nour helped me at the rental counter, and she was absolutely wonderful and made sure j understood everything

Brazil
Audi Q2
March 8, 2023

Pros: The service at the front desk. The attendant was really helpful.

Cons: The possibility to answer all my questions through email (I could not get the initial mileage).

United States of America (USA)
Audi Q2
February 13, 2023

Pros: friendly, fast

Cons: nothing

Kuwait
Citroen DS7
January 28, 2023

Pros: Perfect service and staff

Turkey
Volkswagen Polo
January 11, 2023

Pros: It was nice

Cons: The place of the agency

Estonia
Volkswagen Polo
January 1, 2023

Cons: Car regular service overdue is 16000 km

United States of America (USA)
Seat Leon
December 26, 2022

Pros: I was able to fix an error in my rental without much trouble.

Cons: I did not sign anything or was given my rental agreement until after I left with my car. What I was paying for was also misrepresented and I grossly overpaid.

United States of America (USA)
Audi Q2
December 25, 2022

Pros: the Manager went way about normal to help when I had a problem with my Audi.

Cons: I can't say enough about their great service, the traffic at the Frankfurt Airport (not their fault of course) is another thing. As such I was later in my return , but they were very gracious and checking out the car was nice.

United States of America (USA)
Volkswagen Polo
December 20, 2022

Cons: I reserved a car, and never received a confirmation of my reservation. I had no information when I arrived in Frankfurt. No reservation number, no instructions, nothing. I ended up using trains and taxis instead.

United States of America (USA)
Peugeot 3008
December 18, 2022

Cons: Excessive charges for things that the company isn’t up front about.

United States of America (USA)
Peugeot Rifter
December 11, 2022

Pros: They were flexible on timing of pickup and were very very kind

United States of America (USA)
Seat Leon
December 4, 2022

Pros: The simplicity of the rental In another country

Cons: Rental drop off was too far from my plane home ..

United States of America (USA)
VW Polo
November 28, 2022

Pros: Car needed maintenance. Cool fluid was below min and resulted in red warning which led to interruption of the trip. Customer service was not helpful we we received no call backs (2times) and different solutions and answers. Never again !!!

Cons: Car needed maintenance. Cool fluid was below min and resulted in red warning which led to interruption of the trip. Customer service was not helpful we we received no call backs (2times) and different solutions and answers. Never again !!! No one cared to solve issue. We expect a refund !

Israel
Audi Q2
November 26, 2022

Pros: Generosity at the reception workers .

Cons: However i said that i already pay full protection i need to pay again for the same service . Hope to get refund, promotional

Canada
VW Polo
November 22, 2022

Pros: Very easy staff top deal with, loved the easy drop off at Frankfurt airport

Cons: Did not find anything negative

Latvia
Lynk & Co 01
November 21, 2022

Pros: Service was good and quick

Cons: Additional payment for visiting France

Turkey
Fiat 500
November 21, 2022

Pros: Easy picking up and dropping off the car. Some scratches didnt declare to me. If I missed scratch on front right bumper, I could pay. Please be careful about these cases

Cons: Car can be more clear. And

United Kingdom
VW Polo
November 19, 2022

Cons: Arrived a 20.15 for my prebooked car -we had a reservation made 2 monthspreviously. They ran out of cars. -kept people 8 people waiting 1.5 hours-2.5 hours . Only offered cars available in other categories if customers paid extra. They said they had no cars on site as 7 customers had not returned them(unlikely story) and then at closing time 10pm when receivers were clocking off they handed out cars they had all along. They should have done this straight away. Disgusting Customer service.

United Kingdom
Audi Q2
November 16, 2022

Pros: The car was great but the insurance scam wasn’t.

Cons: Cars great. Insurance not

United Kingdom
Peugeot 3008
November 14, 2022

Pros: Friendly and reliable no pressure for extras and returned deposit promptly

Cons: Desk in Frankfurt terminal one would make it more convenient

United States of America (USA)
VW Polo
November 13, 2022

Pros: Price is good compared to most other rental agencies in Germany. Car rental prices in Germany are extremely high.

Cons: Vehicle reported frequent error messages. Always a small worry when driving. Personnel at counter INSISTED that car must be returned at the time listed in the online reservation form. Not at the time of day that the vehicle was picked up. Felt like they just wanted to give me a hard time.

Malaysia
Peugeot 208
November 10, 2022

Pros: The car do not have sensor when reverse ( sometimes)

United Kingdom
VW Golf
November 2, 2022

Pros: The service staff from the counter and also the car return. Just top !

United States of America (USA)
VW Polo
October 21, 2022

Pros: very friendly staff

Cons: nothing

United States of America (USA)
VW Polo
October 13, 2022

Cons: At the front desk we were asked to check in on line. Were charged Euros 70 for crossing border Were charged euro 21 for road side assitance despite full insurance plan American Express not accepted. Car displayed maintenance due at pick up

United States of America (USA)
Peugeot 3008
October 12, 2022

Pros: Drop off was easy, just sucks that it is in terminal 2 and we flew in and out of terminal 1

Cons: We had to go back to the airport after one day because ergot the wrong car, it had an international tag and was not supposed to be driven in Germany. And the second car was smaller than the first one

Argentina
VW Polo
September 28, 2022

Pros: Car Well equipped... kindness oh the agent

Cons: Kindness of the agent

United States of America (USA)
VW Polo
September 26, 2022

Pros: Car was an upgrade over what I expected: Diesel (as little as 3.5L/100Km and great acceleration), automatic, GPS, VW Golf rather than VW Polo. Great!

Cons: Car had oil change warning (at the start) and Urea warning halfway through the trip of 2,000 Km. And now, 7 days after rental, my security deposit of $1,140 has not yet been refunded!

United States of America (USA)
VW Golf
September 25, 2022

Cons: I never recieved

Canada
VW Golf
September 20, 2022

Cons: We had to buy a new battery for remote control. We didn’t have a spare tire! We rented vehicles for 2 weeks. Do you think that it is safe to rent a car without a spare tire?

Brazil
VW Polo
September 16, 2022

Pros: Fast, friendly and efficient

Cons: Location in terminal 2

Israel
Citroen C4 Grand Picasso 5+2
August 28, 2022

Pros: They was very kind and upgrade my car

Cons: The desk is on other terminal and there is shuttle to take

Australia
VW Golf
August 28, 2022

Pros: Service staff where friendly and accommodating

Cons: Location in the airport away from other rental companies

Canada
Peugeot 108
August 23, 2022

Pros: super fast and friendly drop off, nice vehicle

United States of America (USA)
Seat Leon
August 22, 2022

Pros: I walked up to the counter. No wait. Representative was friendly. However, the Car had not been washed. It was really dirty and dead bugs all over the front.

Cons: It took a really long time to complete the paperwork! Over 30 minutes.

United States of America (USA)
VW Golf
August 2, 2022

Pros: Fast, friendly service

Cons: Difficult to reach when I needed roadside assistance

United States of America (USA)
VW Polo
August 1, 2022

Pros: Super friendly staff, very efficient and quick

Cons: Nothing I didn't like!!

United States of America (USA)
VW Polo
July 25, 2022

Pros: clean car, excellent running condition

Cons: 1) windshield washer solution was almost gone and the alarm kept going off 2) car was rented with almost no gas left and we were told that was the way they did it ("You pick it up empty and return it empty"). I've never heard of any rental car company doing this and it's absurd, just a way to let the OK company make money and it makes the renters sweat about finding gas right away. 3) The border crossing fee seemed excessive.

Canada
VW Polo
July 11, 2022

Cons: Does not accept VISA, Interac or AMEX

Israel
VW Passat STW
July 4, 2022

Pros: The car rental company (OK) didn't have the car that I have reserved. At the beginning they have tried to convince me to take a manual car and even told me that they dont have any alternative. Later the gave me an automatic car ( as booked) but on a lower group than booked.

United Kingdom
VW Polo
July 3, 2022

Pros: Prompt and friendly service.

Cons: It was the 2nd time I hired a car from OKMobility. Customer service, is fantastic, however, a control light came on when I was due to leave the airport with the car. It took two agents to deal with it. I then had to leave in a rush to get to a meeting. When reached the motorway I realised that the tank was not even half full. I contacted customer service by phone and email. I received a reply, informing me to return the car not with a full tank. I received another email with a discount voucher.

Canada
VW Polo
July 1, 2022

Pros: Overall the service was nice and efficient.

Cons: Not applicable

South Africa
VW Polo
June 27, 2022

Pros: quick pick-up

Cons: never received any documentation via e-mail as promised

Canada
VW Golf
June 23, 2022

Cons: agent wasnt knowledgeable

Norway
Peugeot Rifter
June 16, 2022

Pros: bad

Cons: I pay 70 euro on for hand,but still i pay full price without withdraw the 70 euro. And you rent us a car that wasnt clear up before we rent it.

United States of America (USA)
VW Polo
June 3, 2022

Pros: friendly of the car rental agents

United Kingdom
Peugeot 108
June 1, 2022

Pros: No big spie/selll regarding the "worry-free" insurance, I felt €80 for this was reasonable. Professional, friendly service

Cons: The only contact number is based in Spain, which is not much good when you are looking for the desk in Frankfurt!

South Korea
Peugeot Rifter
May 30, 2022

Pros: Please refund our payment We could not get any 9 seat car. They canceled at the front Very disappointed and very annoyed with system. Please refund full booking fee immediately.

Cons: Please refund our payment We could not get any 9 seat car. They canceled at the front Very disappointed and very annoyed with system. Please refund full booking fee immediately.

Brazil
Seat Leon
May 30, 2022

Pros: Rapidez

Cons: Clareza na entrega do carro

Turkey
VW Polo
May 24, 2022

Pros: They gave a 2008 instead of 208

Cons: Nothing

Portugal
Peugeot 208
May 22, 2022

Pros: Nada não gostei de nada

Cons: Ficarem de enviar dinheiro pôr gasolina posta a mais (Igor) e não foi enviado Essa empresa nunca mais

Canada
VW Polo
May 17, 2022

Pros: Very friendly

Cons: Took to long at pick up..only 1 person and it was to much for her

Canada
Peugeot 208
May 11, 2022

Pros: Agent was helpful

Cons: Very hard to find the office

Iceland
Seat Leon
May 10, 2022

Pros: New cars and good price (if everything were all right in the service)

Cons: Representative overslept and gave me broken car. I missed a meeting and had to reschedule another one. You are still holding on to m y credit card, 5 days after returning the car!!!

Qatar
VW Polo
May 9, 2022

Pros: Nour is a great desk helper and representative

Cons: Efficiency and easiness

Thailand
Peugeot 108
May 9, 2022

Pros: nothing

Cons: Gasoline was not full from the first but needed to return the car with full. The car was not clean dirty outside. I have waited long time at the counter because no one is at the counter.

United States of America (USA)
Peugeot 108
May 8, 2022

Pros: The car was fabulous.

Cons: Nice and helpful.

United States of America (USA)
VW Polo
May 8, 2022

Pros: The personal we’re friendly and efficient, car was very nice and clean

Cons: N/a

Australia
VW Polo
May 6, 2022

Pros: The service at O.K’s desk was good. The provided car was new and had no damages. I received my bond back in a timely fashion.

Hong Kong
Peugeot 208
April 25, 2022

Pros: friendly, efficient and convenient

Hong Kong
VW Polo
April 20, 2022

Pros: Reasonable price, honestly deal, no extra selling, no cheating

Cons: The car park is a bit far away and hard to find, 3000km limit is not enough to travel

United States of America (USA)
Peugeot Rifter
April 13, 2022

Pros: Fast pickup.

Cons: They are only located in terminal 2 at Frankfurt. They also did not have a key drop at the return area.

United States of America (USA)
VW Golf
April 12, 2022

Pros: Very friendly. First day of operation in Frankfurt Airport. Great car for the money compared to the competition.

Cons: Frankfurt airport signage is horrible. Very hard to find out how to get from Terminal 1 to Terminal 2, especially after a long flight. Detailed instructions would have saved us a lot of time.

Most Popular Car Rental Deals

Frankfurt Airport Car Rental
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Fiat 500 or similar
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Audi Q2 or similar
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Peugeot 3008 or similar
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Audi Q2 or similar
	Audi Q2
  • 5
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Peugeot Rifter or similar
Peugeot Rifter
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  • 5
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$38.63 / per day
Frankfurt Airport Car Rental
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Lynk & Co 01 or similar
Lynk & Co 01
  • 5
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$45.93 / per day
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Lynk & Co 01 or similar
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  • 5
  • 2
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$46.79 / per day
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Citroen DS7 or similar
Citroen DS7
  • 5
  • 2
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Intermediate Elite
Citroen DS7 or similar
Citroen DS7
  • 5
  • 2
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Fiat 500 or similar
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Volkswagen Polo or similar
Volkswagen Polo
  • 5
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Fiat 500 or similar
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  • 4
  • 1
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$56.88 / per day
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Volkswagen Polo or similar
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  • 5
  • 2
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Frankfurt Airport Car Rental
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Citroen C3 Aircross or similar
Citroen C3 Aircross
  • 5
  • 1
  • 5
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Frankfurt Airport Car Rental
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Volkswagen Golf or similar
Volkswagen Golf
  • 5
  • 2
  • 5
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$66.08 / per day
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Citroen C3 Aircross or similar
Citroen C3 Aircross
  • 5
  • 1
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Frankfurt Airport Car Rental
Compact
Volkswagen Golf or similar
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  • 5
  • 2
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Frankfurt Airport Car Rental
Standard
Peugeot 3008 or similar
Peugeot 3008
  • 5
  • 2
  • 4
  • A/C
  • Man.
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$69.65 / per day
Frankfurt Airport Car Rental
Peugeot Rifter or similar
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  • 5
  • 2
  • 5
  • A/C
  • Man.
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$70.52 / per day
Frankfurt Airport Car Rental
Standard
Peugeot 3008 or similar
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  • 5
  • 2
  • 4
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Peugeot Rifter or similar
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  • 5
  • 2
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Frankfurt Airport Car Rental
Premium
Audi Q2 or similar
	Audi Q2
  • 5
  • 2
  • 5
  • A/C
  • Man.
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$81.28 / per day
Frankfurt Airport Car Rental
Premium
Audi Q2 or similar
	Audi Q2
  • 5
  • 2
  • 5
  • A/C
  • Man.
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$82.81 / per day
Frankfurt Airport Car Rental
Premium
Lynk & Co 01 or similar
Lynk & Co 01
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ok Mobility
$112.28 / per day
Frankfurt Airport Car Rental
Premium
Lynk & Co 01 or similar
Lynk & Co 01
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ok Mobility
$114.39 / per day
Frankfurt Airport Car Rental
Standard
BMW X3 or similar
BMW X3
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Ok Mobility
$117.27 / per day
Frankfurt Airport Car Rental
Standard
BMW X3 or similar
BMW X3
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Ok Mobility
$119.46 / per day
Frankfurt Airport Car Rental
Intermediate Elite
Citroen DS7 or similar
Citroen DS7
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ok Mobility
$120.53 / per day
Frankfurt Airport Car Rental
Intermediate Elite
Citroen DS7 or similar
Citroen DS7
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Ok Mobility
$122.78 / per day
Frankfurt Airport Car Rental
Full-size
Renault Trafic or similar
Renault Trafic
  • 9
  • 3
  • 5
  • A/C
  • Man.
Ok Mobility
$158.82 / per day
Frankfurt Airport Car Rental
Full-size
Renault Trafic or similar
Renault Trafic
  • 9
  • 3
  • 5
  • A/C
  • Man.
Ok Mobility
$161.80 / per day
Frankfurt Airport Car Rental
Full-size
Renault Trafic or similar
Renault Trafic
  • 9
  • 3
  • 5
  • A/C
  • Man.
Ok Mobility
$203.05 / per day
Frankfurt Airport Car Rental
Full-size
Renault Trafic or similar
Renault Trafic
  • 9
  • 3
  • 5
  • A/C
  • Man.
Ok Mobility
$206.86 / per day
The above prices are only approximate and were last updated at 11:26 on 2023-03-30. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Mileage: 1500 km per rental, Collision Damage Waiver (deductible: € 900.00 - € 1050.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, State Tax.
Mileage policy
Mileage is limited to 300 km per day, with a maximum of 3000 km per rental.
For each additional km an additional charge of 0.40 EUR per km will apply.
Driver requirements
Minimum rental age is 18 years.
A young driver fee of 10.00 EUR per day applies to drivers under the age of 26, with a maximum of 300.00 EUR per rental.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): United Kingdom, EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.

In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher. ID documents must be hard copies; documents held on mobile devices will not be accepted.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The deductible/excess amount is from 900 EUR to 1800 EUR, depending on the car group.

It is only possible to pay and leave a deposit using the same card.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
It is only possible to pay and leave a deposit using the same card.
If the customer wishes to use Visa debit card, MasterCard debit card, he/she will be required to purchase Super Insurance.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).

American Express is/are not accepted.
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.
Written permission from the rental company is required.

Crossing country borders is allowed to the following countries: European Union.

Crossing country borders is forbidden to the following countries: Albania, Bulgaria, Romania, United Kingdom.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Child seat (2-4 years of age), Booster seat (4-10 years of age), Snow chains, Outside of business hours, Young driver fee.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery service costs from 20 EUR to 120 EUR, depending on the distance.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid an additional charge per liter/gallon of missing fuel plus a 29 EUR refueling service charge.
Diesel vehicles are available for an additional charge of 3 EUR per day, with a maximum charge of 30 EUR per rental. A deposit for a tank of fuel is required upon pick up.
Rental period
The maximum rental period per agreement is 30 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge of 50 EUR.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  07:00 - 22:00
Tue:  07:00 - 22:00
Wed:  07:00 - 22:00
Thu:  07:00 - 22:00
Fri:  07:00 - 22:00
Sat:  07:00 - 22:00
Sun:  07:00 - 22:00

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