Ok Mobility at Frankfurt Airport

Pros: Friendly staff, super easy process, smooth pick up and drop off, great car.

Cons: Minor suggestion: FRA airport signs for the Car Rental desk are not adequate so it took an extra time to locate it. Would be helpful to include a more detailed map into the confirmation email.

Pros: Fast and efficient

Cons: Car shows immediate service necessary

Pros: I booked the car on 9:00am. But I want to pick the car at 8:00am. I am not happy that he charges me 16eur .

Pros: i dont like anything service of OK mobility

Cons: very bad service

Pros: Não tenho do que reclamar quanto ao carro e atendimentos presenciais

Cons: A única resalva foi com o numero de telefone deles que é impossivel falar. Ninguem atende

Cons: Vehicle was a hybrid with no users manual.The tires were grossly overinflated and cause the computer to signal a tire issue. We also experienced a low oil warning that would indicate a maintenance issue. The vehicle itself is solid but it seems its maintenance shortcoming should not be so obvious.

Pros: Fast checkin and checkout

Cons: Not so much about Okmobility more the fact that the car insurance was a third party insurance and because of that fact Okmobility held $1200 on my credit card. Discovercars should inform clients that if you purchase the insurance with Okmobility you don’t have to hold all that money hostage.

Pros: The personnel were wonderful.

Pros: Noting specifically

Cons: Noting specifically

Cons: You shit company

Pros: they give me an upgrade with an automatic car

Cons: nothing

Pros: easy to drop off

Cons: I got a different car, I had to pay 25 Euro extra otherwise I had to wait until a similar car returned, which I had booked, I was not told it was a hybrid car and I had problems to start it, there was no person to asked, I had problems to get out of the carpark with a couple of barriers, the person on the desk and her colleagues have been unpleasant, I never had been treated so badly by a car rental in my life before despite the flight was delayed.

Pros: Speedy and helpful

Pros: The emergency guys that answer the phones and tried to help

Cons: They don’t answer the phone calls in the Very bad service. I ask to get refund for the taxi - no response. I wrote 2 mails- nothing. The tank was not full like they say ! The lie and told me that they don’t have replacement car - and just after I explained to them few times that I have to drive to Luxembourg the - they “found” a car for me

Pros: Everything was perfect. Their was a damage which was not mentioned, but after telling them they put it in the remarks.

Cons: Car could have been cleaner

Pros: I made a mistake and used my departure date as the pickup date. As a result my reservation was canceled. They fortunately still had a car but I had to pay 110 euro for a new reservation. First car had squeaky brakes, third car was fine except an add oil light came on about 75km into my rental. Other than that, it was a really nice car and the desk guy was very helpful and accommodating.

Cons: High pressure upsell tactics at pick up. I paid $80 deposit when I made the reservation but it was not applied to my rental. I think the 110 euro "new reservation fee" was made up but overall price was less than the competition so I let it slide.

Pros: Быстрота оформления документов при получении машины и её возврате. Стоимость аренды машины данного класса была ниже чем у других фирм по прокату ( Link&Co 01: 380 € за 9 дней ).

Cons: Приблизительно через 400 км. появилось уведомление о необходимости проведения технического обслуживания. Все мои попытки связаться с технической службой прокатной компании не увенчались успехом, дорожная служба отказала мне в помощи и перенаправили в центральный офис, но и там я не получил ответ на вопрос , могу ли я продолжать поездку или мне необходимо вернуть машину. На 2 мейла ,отправленных в службу тех.поддержки, я не получил ответа, хотя я указал номер местного телефона для связи!!!!!!

Pros: Easy pickup and return

Cons: GPS wasn't working

Cons: My plane delayed, and I had to pay fine to ok mobility for coming late, although it did not say that there is a fine for checking out a car after 60 minutes window and it was not my fault that I couldn't make it on time. I was very upset about it.

Pros: Nice new, car very good value for money and a very easy drop off.

Cons: We had to travel to terminal 2 as the desk at terminal 1 was shut which took us about 1hr after we had figured out what had gone wrong. Not very well signed.

Cons: Alquilamos el coche del 24 al 28 de noviembre en Frankfurt y durante esos dias nos nevó. El coche no llevaba neumaticos de invierno (obligatorios en Alemania desde el 1 de noviembre) y además los neumaticos delanteros estaban muy desgastados. Me parece MUY PELIGROSO que den un coche en esas condiciones. Al devolverlo se lo comentamos a un chico que habia alli en el parking y dijo que ya sabia que los neumaticos estaban en malas condiciones pero nos dio a entender que no se podia hacer nada.

Pros: Simple and easy

Cons: N/A

Pros: everything was ok and the car was really great

Pros: Todo serviço

Cons: Não teve

Pros: Car was excellent, staff was super friendly

Cons: staff was undermanned, office was only in Terminal 2 so had to take the inter-terminal bus which was a pain

Pros: Service seemed to be good at the counter but obviously not within the company responsible for charging / refunding

Cons: The car showed some Warning signs from time to time and a "Service immediately required" at each startup - obviously not serviced regularly. I had to drive to an approved service station to reset & explain that!

Pros: Great staff a woman at desk

Pros: Price & service

Cons: Hard to find, hard to find correct spot to return car

Pros: No wait to get car. Car was in great condition.

Cons: The car was parked so close to the next car that o had to drawn in through the passenger side.

Pros: Received a lesser class car that needed service at first. Needed to drive 200km to exchange the cars and even had to pay for the extra petrol used

Pros: Car itself was great, except dash display was in German as is the manual so we couldn’t understand anything. Would have been nice if the service agent would have spent 5 minutes with us to orient the car to English for us.

Cons: Both service agents upon receiving and returning had zero customer service friendliness. It was ALL business and zero happiness or hospitality. We wanted to buy a GPS system but he assured us we had one in the car… needless to say we didn’t and had to make it from Frankfurt to downtown Munich with no wifi and no GPS, no German, and no experience ever on the German roads! No fun!! All because this agent couldn’t spend 5 minutes with us to be sure we were good to go! Clearly understaffed!

Pros: Everything was good and very efficient. Customer service was excellent.

Cons: it is located in Terminal 2 at FRA and most of the flights I take leave out of Terminal 1

Pros: good

Cons: rep gave me a hard time coming in late

Pros: Kept receiving check oil light during the rentals I called the office several times reporting the problem The office hanged up on me

Cons: We took several photos of the problem

Cons: Car had two issues: Needed oil change before my rental period was up. One or more tires underinflated.

Pros: friendly

Cons: transfer from terminal 1 to terminal 2 is not as easy as described. Lack of signage in terminal for SKYTRAIN - THOUGH NOT A FAULT OF OK MOBILITY.

Cons: Didn’t like at all. It took me 2 hours to find them and when I came to the counter they said the car is no longer available.

Pros: Friendly staff and best service

Cons: Always difficult and too expensive to add some service like fuel tank option, additional driver or driving into another European country! Do not allow using American Express at all! Personnel is often very arrogant.

Cons: I did not received the contract email as was promised at pickup and drop off.

Cons: No Parkscheibe in car and water for windscreen was empty

Pros: Friendliness and efficiency of your staff.

Pros: Nothing.

Cons: Worst customer service. I have booked the car and paid upfront for the whole booking. I got there on time to pickup but left left my passport behind which took me additional 30 mins to get. I asked her is there any problem if I come back in an hour, she said we can't hold the car talk to your broker. After I got the passport she was trying to give me manual car and lied to me that there is no Automatic car and have to wait 2-3 hours. This was while she was holding a key for an automatic car.

Pros: Wery friendly person on desk,quiq and efficiante Got an upgrade of a car.

Pros: I never rent from your company the charg me for nothing and they eat my money as garante

Pros: Staff at pickup desk. Condition of car. Time at drop off.

Cons: Canceled flight pushes pickup back one day. Communication by email was not very efficient.

Pros: Very helpful and friendly

Cons: Nothing

Cons: The price to add another driver and to cross the border is too expensive, also, the sofware of the car probably wasn't updated so the android auto and the apple car play weren't working properly.

Pros: Nothing

Cons: Nothing

Pros: I was late and they were accommodating.

Cons: No complaints!!

Pros: I liked the car we received and once we found the rental agency, the process of renting the car was smooth.

Cons: I did NOT like that we were not notified that the car was at a different terminal than all the other car rental companies. We had no idea that Ok Mobility was at Terminal 2 and spent over an hour trying to find the shuttle bus to get to the other terminal.

Pros: is nothing

Cons: There is no one to talk to there, and as soon as I thought there was a problem with the car, the only option was for them to take the car away from me without an exchange, in addition, I did not receive the car I ordered and of course I paid more and they did not refund my payment, instead they said it was the only option and when you have no choice, you take what is available

Cons: Car tyre needed refilling with air and engine overheated on a day we didn't drive much nor was it hot

Pros: Due to a delay caused by the airline I wasn't able to pickup the booked car on time. The desk representative was not understanding or helpful at all and made me wait for 3 and 1/2 hours until they had another car ready. After a 25 hour trip and a changed flight and missed connecting flights which caused an enormous stress to me I'd expected the desk clerk to be more helpful since it was not my fault for picking the car up late.

Cons: I can not recommend the service provided by the company. Unhelpful and not understanding at all

Pros: Professional and efficient

Cons: Did not explain the functions of the many electronic/safety features and how to turn on/off

Pros: The car itself while smaller and of a different class than what reserved was clean and new.

Cons: Staff were slow, unconcerned, and not helpful. Car reservation different than what we got. Awful car seats.

Pros: Nice car and the older lady at the service was really kind (Frankfurt)

Cons: The information about the drop off could been provided when renting the car (would be helpful) but I could find the information about the right terminal to drop of the car.

Pros: Perfect!! I rented a Peugeot 3008, they gave me an Audi Q2. Brand new!! Lovely to drive in German roads..

Cons: Nothing.

Pros: Quick follow up after booking and the car was what we booked. Receptionist was efficient and clear.

Cons: The car obvious not cleaned after last rental, staff in pickup & drop off area not very helpful.

Pros: There were large lines to pick up a car. Also, it would be good to emphasize the the picking time is strict.

Pros: Agent was friendly and efficient. I got the car I expected and quickly.

Cons: The car was low on oil and I had to add it on my trip. I would expect that this was checked prior to rental.

Pros: Car. Price.

Cons: Agents processing que ahead of me way too slowly.

Pros: Drop off was easy

Cons: Car was not as described and was much too small for our family and our luggage. Car was very noisy (constant loud alerts). When i first crammed into the car the alerts were going crazy and I asked the Ok Mobility attendant what was wrong and he said "I don't know, it's a Chinese car". It was an MG SUV when we ordered an Audi "or similar". Navigation on the car was impossible to operate, was always "searching for signal" and would find signal intermittently only for a few moments.

Cons: Customers are required to stand (no chairs suggested) very long time for office acceptance. For the car No any team instruction or driver manual provided. For car drop-off no any route schematic provided by the dealer, the way is common with terminal passenger's platform, absolutely unusual to other airports.

Pros: Car damaged but driveable. Didn't expect that for the price.

Cons: Declined to add another day.

Pros: All went well.

Cons: In Frankfurt, it was in Terminal 2, I arrived and left from Terminal 1. Not a big deal really.

Pros: Nothing. Inefficient. The agent was nice though.

Cons: Long long wait in line.

Pros: The first car offered to me did not have enough engine oil.I was lucky I have knowledge about cars ,so I detected it at the airport .I was then given another car.

Cons: Customer service was in Mallorca; they never helped when the car broke down with an electric failure. I was stuck on the Autobahn for 4 hrs without any help from OKM.

Pros: Tire pressure Sign was on even after I filled in the air, 2 times . And engin service reminder!

Pros: Up to the moment they did not release my 2000 euro deposit.

Cons: To many costumers but only one agent man it takes time .

Pros: Vary good

Cons: Clearly indicate terminal 2

Pros: Not expensive

Cons: The waiting time was too long, the 1st agent was arrogant and not willing to find a solution. I have never been treated that badly as a client in any other car rentals.

Pros: Quick and efficient

Cons: We were 1hr and 15 minutes late to pick up our car and they didn’t have it anymore. It is in the “fine print” that you should call if late but it seemed a little extreme that we had to pay $30 extra per day for a higher class of car that they had.

Pros: There were no hidden fees and the overall process was easy.

Cons: The pick up process was slow. Each customer spends 15+ minutes at the counter and if you are third in line that adds up.

Pros: Nice friendly staff, good new vehicles

Pros: Everything is perfect, except one samll thing waiting too long in the check-in desk becaose of a customer caused a few issues.

Cons: waiting slightly too long because of only two counters

Pros: nothing

Cons: everything

Cons: Lack of information for return during unstained hours

Pros: Nothing

Cons: cheating with prices and insurance

Pros: Nice new car.

Cons: I was charged $1550 Euro for a deposit. Then was charged another $550 for insurance to replace need for deposit and told my deposit would be returned. I was then charged another $108 for a gas deposit that was not on the contract! I was told the large deposit would be credited back to my card shortly. It has been 11 days and still I have not received my deposit back. I returned the car gas full with no damage and was not given any receipt - just told I would get an email and still have nothing

Pros: Car was a good car.

Cons: The car we were given by OK Mobility wasn't cleaned on the exterior. In addition, we had driven out 20 minutes when the signal lights for "no oil" and "no wiper water" went on. We had to drive all the way back to the airport to have the issues fixed.

Cons: The car they rented out has no AC, I've been driving for 5 days in hot sun. I complained when I dropped and they did not do anything!!!

Pros: Pickup and dropoff went quickly.

Pros: Clear explanation by agent. Easy to locate car, and cheap upgrade with no fuss

Pros: I rent a lot of cars on my every trip, this is the first time I have come across such a bad service.

Cons: This is the first time I rent a car from this company and I did not expect such a disappointment

Pros: Car was practically brand new, very clean and very economical on gas.

Cons: I arrived at the reservation desk about an hour and a quarter early. I waited in line for about half an hour only to get an agent who told me I would have to come back at the pickup time specified in the reservation and would not give me a car until then. By the time I came back the line of customers was longer and I had to wait over an hour to finally get an agent and obtain the car. The agents were incredibly slow in processing each customer. I do not understand why it took so long.

Pros: Very convenient location, very efficient. Highly recommend!

Cons: The staff on the returning area wasn't properly identified wich made me unsure if I was giving the car's key to an extranger, so I had to go up to the desk to confirm if that person works for them.

Pros: Excellent customer service

Cons: No cars available.

Pros: Friendly and effecient

Cons: The pickup and drop of is at terminal 2. Would have preferred terminal 1

Pros: It was ok

Cons: I waited for an hour to get my car even when I had an appointment to be there to pick up the car.

Pros: Friendly agent, good price.

Cons: Location in terminal 2 Frankfurt. Takes time to get there from the most international flights.

Pros: Good service

Cons: ‏Getting the car takes time, it’s an artist to be faster

Pros: The service was unique: professionally, instant, trustworthy

Cons: The time table: if my flight was a little more delayed (22:00) I would have found the rental desk closed. Thanks God the polite lady representative knew already about the delay and was waiting.

Pros: Nothing is really important.

Cons: First of all. By paying with the credit card something was wrong with the card reader. Wich made me think that I can't pay the amount. But in the end they found out that there's problem at reader. Any way they told me to pick the car at number 14 and it was at number 23 .and it was not clean at all from inside and outside I'm sure it was a mistake Wich should not happen again Even though I'll always come back to rent a car from ok mobility yesterday friend of mine tok my advice and rent ok

Pros: see previous comment

Cons: nothing

Pros: Great for young (20yo) drivers

Cons: You need a desk in terminal1 not just terminal2

Cons: I did not want the breakdown extra, but Service was overdue by over 20k km. Gogh fuel consumption and impaired brake performance, unrepaired damage, door dented, not representable

Pros: Nice new upgraded Audi A1 instead of Polo. Deybit in Frankfurt was very helpful and courteous.

Pros: TripAdvisor

Cons: GPS didn’t work

Pros: Nice car, friendly staff

Cons: I was told the car was in a certain location and it wasn’t there. Spent about an hour searching for the vehicle. Also, online the price for insurance was not listed. The options were full coverage or an €1100 euro deposit… which was insane.

Cons: They take 1350€ for safety deposit in case of damage or something like that and yet after 4 days they haven't returned it. Other companies take less and the refund it instantly after you return the car in the same condition.

Pros: Service clerk was friendly and efficient.

Cons: Car pick up in opposite terminal of international arrival and then return also in opposite terminal of international departure.

Pros: Fast, efficient and friendly.

Pros: Nour helped me at the rental counter, and she was absolutely wonderful and made sure j understood everything

Pros: The service at the front desk. The attendant was really helpful.

Cons: The possibility to answer all my questions through email (I could not get the initial mileage).

Pros: friendly, fast

Cons: nothing

Pros: Perfect service and staff

Pros: It was nice

Cons: The place of the agency

Cons: Car regular service overdue is 16000 km

Pros: I was able to fix an error in my rental without much trouble.

Cons: I did not sign anything or was given my rental agreement until after I left with my car. What I was paying for was also misrepresented and I grossly overpaid.

Pros: the Manager went way about normal to help when I had a problem with my Audi.

Cons: I can't say enough about their great service, the traffic at the Frankfurt Airport (not their fault of course) is another thing. As such I was later in my return , but they were very gracious and checking out the car was nice.

Cons: I reserved a car, and never received a confirmation of my reservation. I had no information when I arrived in Frankfurt. No reservation number, no instructions, nothing. I ended up using trains and taxis instead.

Cons: Excessive charges for things that the company isn’t up front about.

Pros: They were flexible on timing of pickup and were very very kind

Pros: The simplicity of the rental In another country

Cons: Rental drop off was too far from my plane home ..

Pros: Car needed maintenance. Cool fluid was below min and resulted in red warning which led to interruption of the trip. Customer service was not helpful we we received no call backs (2times) and different solutions and answers. Never again !!!

Cons: Car needed maintenance. Cool fluid was below min and resulted in red warning which led to interruption of the trip. Customer service was not helpful we we received no call backs (2times) and different solutions and answers. Never again !!! No one cared to solve issue. We expect a refund !

Pros: Generosity at the reception workers .

Cons: However i said that i already pay full protection i need to pay again for the same service . Hope to get refund, promotional

Pros: Very easy staff top deal with, loved the easy drop off at Frankfurt airport

Cons: Did not find anything negative

Pros: Service was good and quick

Cons: Additional payment for visiting France

Pros: Easy picking up and dropping off the car. Some scratches didnt declare to me. If I missed scratch on front right bumper, I could pay. Please be careful about these cases

Cons: Car can be more clear. And

Cons: Arrived a 20.15 for my prebooked car -we had a reservation made 2 monthspreviously. They ran out of cars. -kept people 8 people waiting 1.5 hours-2.5 hours . Only offered cars available in other categories if customers paid extra. They said they had no cars on site as 7 customers had not returned them(unlikely story) and then at closing time 10pm when receivers were clocking off they handed out cars they had all along. They should have done this straight away. Disgusting Customer service.

Pros: The car was great but the insurance scam wasn’t.

Cons: Cars great. Insurance not

Pros: Friendly and reliable no pressure for extras and returned deposit promptly

Cons: Desk in Frankfurt terminal one would make it more convenient

Pros: Price is good compared to most other rental agencies in Germany. Car rental prices in Germany are extremely high.

Cons: Vehicle reported frequent error messages. Always a small worry when driving. Personnel at counter INSISTED that car must be returned at the time listed in the online reservation form. Not at the time of day that the vehicle was picked up. Felt like they just wanted to give me a hard time.

Pros: The car do not have sensor when reverse ( sometimes)

Pros: The service staff from the counter and also the car return. Just top !

Pros: very friendly staff

Cons: nothing

Cons: At the front desk we were asked to check in on line. Were charged Euros 70 for crossing border Were charged euro 21 for road side assitance despite full insurance plan American Express not accepted. Car displayed maintenance due at pick up

Pros: Drop off was easy, just sucks that it is in terminal 2 and we flew in and out of terminal 1

Cons: We had to go back to the airport after one day because ergot the wrong car, it had an international tag and was not supposed to be driven in Germany. And the second car was smaller than the first one

Pros: Car Well equipped... kindness oh the agent

Cons: Kindness of the agent

Pros: Car was an upgrade over what I expected: Diesel (as little as 3.5L/100Km and great acceleration), automatic, GPS, VW Golf rather than VW Polo. Great!

Cons: Car had oil change warning (at the start) and Urea warning halfway through the trip of 2,000 Km. And now, 7 days after rental, my security deposit of $1,140 has not yet been refunded!

Cons: I never recieved

Cons: We had to buy a new battery for remote control. We didn’t have a spare tire! We rented vehicles for 2 weeks. Do you think that it is safe to rent a car without a spare tire?

Pros: Fast, friendly and efficient

Cons: Location in terminal 2

Pros: They was very kind and upgrade my car

Cons: The desk is on other terminal and there is shuttle to take

Pros: Service staff where friendly and accommodating

Cons: Location in the airport away from other rental companies

Pros: super fast and friendly drop off, nice vehicle

Pros: I walked up to the counter. No wait. Representative was friendly. However, the Car had not been washed. It was really dirty and dead bugs all over the front.

Cons: It took a really long time to complete the paperwork! Over 30 minutes.

Pros: Fast, friendly service

Cons: Difficult to reach when I needed roadside assistance

Pros: Super friendly staff, very efficient and quick

Cons: Nothing I didn't like!!

Pros: clean car, excellent running condition

Cons: 1) windshield washer solution was almost gone and the alarm kept going off 2) car was rented with almost no gas left and we were told that was the way they did it ("You pick it up empty and return it empty"). I've never heard of any rental car company doing this and it's absurd, just a way to let the OK company make money and it makes the renters sweat about finding gas right away. 3) The border crossing fee seemed excessive.

Cons: Does not accept VISA, Interac or AMEX

Pros: The car rental company (OK) didn't have the car that I have reserved. At the beginning they have tried to convince me to take a manual car and even told me that they dont have any alternative. Later the gave me an automatic car ( as booked) but on a lower group than booked.

Pros: Prompt and friendly service.

Cons: It was the 2nd time I hired a car from OKMobility. Customer service, is fantastic, however, a control light came on when I was due to leave the airport with the car. It took two agents to deal with it. I then had to leave in a rush to get to a meeting. When reached the motorway I realised that the tank was not even half full. I contacted customer service by phone and email. I received a reply, informing me to return the car not with a full tank. I received another email with a discount voucher.

Pros: Overall the service was nice and efficient.

Cons: Not applicable

Pros: quick pick-up

Cons: never received any documentation via e-mail as promised

Cons: agent wasnt knowledgeable

Pros: bad

Cons: I pay 70 euro on for hand,but still i pay full price without withdraw the 70 euro. And you rent us a car that wasnt clear up before we rent it.

Pros: friendly of the car rental agents

Pros: No big spie/selll regarding the "worry-free" insurance, I felt €80 for this was reasonable. Professional, friendly service

Cons: The only contact number is based in Spain, which is not much good when you are looking for the desk in Frankfurt!

Pros: Please refund our payment We could not get any 9 seat car. They canceled at the front Very disappointed and very annoyed with system. Please refund full booking fee immediately.

Cons: Please refund our payment We could not get any 9 seat car. They canceled at the front Very disappointed and very annoyed with system. Please refund full booking fee immediately.

Pros: Rapidez

Cons: Clareza na entrega do carro

Pros: They gave a 2008 instead of 208

Cons: Nothing

Pros: Nada não gostei de nada

Cons: Ficarem de enviar dinheiro pôr gasolina posta a mais (Igor) e não foi enviado Essa empresa nunca mais

Pros: Very friendly

Cons: Took to long at pick up..only 1 person and it was to much for her

Pros: Agent was helpful

Cons: Very hard to find the office

Pros: New cars and good price (if everything were all right in the service)

Cons: Representative overslept and gave me broken car. I missed a meeting and had to reschedule another one. You are still holding on to m y credit card, 5 days after returning the car!!!

Pros: Nour is a great desk helper and representative

Cons: Efficiency and easiness

Pros: nothing

Cons: Gasoline was not full from the first but needed to return the car with full. The car was not clean dirty outside. I have waited long time at the counter because no one is at the counter.

Pros: The car was fabulous.

Cons: Nice and helpful.

Pros: The personal we’re friendly and efficient, car was very nice and clean

Cons: N/a

Pros: The service at O.K’s desk was good. The provided car was new and had no damages. I received my bond back in a timely fashion.

Pros: friendly, efficient and convenient

Pros: Reasonable price, honestly deal, no extra selling, no cheating

Cons: The car park is a bit far away and hard to find, 3000km limit is not enough to travel

Pros: Fast pickup.

Cons: They are only located in terminal 2 at Frankfurt. They also did not have a key drop at the return area.

Pros: Very friendly. First day of operation in Frankfurt Airport. Great car for the money compared to the competition.

Cons: Frankfurt airport signage is horrible. Very hard to find out how to get from Terminal 1 to Terminal 2, especially after a long flight. Detailed instructions would have saved us a lot of time.