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Europcar at Frankfurt Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The agent was excellent but they did not have the car model that I requested and had to pay extra.
Cons: Lack of agents. Line up system.
Pros: Easy rental process, my car was upgraded from VW Golf to VW Troc at no extra charge
Pros: Booked a SUV but did not get the car, was told it was not available, which was nur true, in the lot were The rentals I booked a month in advance. Unfriendly clerks
Cons: Dropping of the car was fast and the lady was friendly
Pros: Very personable staff, didn’t try to push any extras. Upgraded our vehicle at no charge!
Pros: car condition
Cons: trash-like booster and evenmore no carseat as requested
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Minimum rental age is 21 years for car group Standard, Intermediate, Fullsize.
Minimum rental age is 25 years for car group Luxury, Premium, Special.
A young driver fee applies to drivers under the age of 23.
There is no maximum age.
A Senior driver fee is not applied.
For vehicles in groups Economy, Compact, Mini, Economy Elite, Compact Elite a driver license issued at least 1 years ago is required.
For vehicles in groups Standard, Luxury, Intermediate, Premium, Fullsize, SUVs, Cabrios, Special a driver license issued at least 3 years ago is required. Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English. Please note that the International Driving Permit is valid only if accompanied by the regular driver license. In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, proof of home address (e.g. Utility bill), Covid-19 Vaccination Certificate.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
Payments with the following payment method(s): Cash are accepted only for the following car group(s): Economy, Compact, Mini, Standard, Fullsize.
Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
During winter season (from 01.11 until 31.03) Winter tires are included in price.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
Pick-up & Drop-off
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