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Europcar at Frankfurt Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The agent was excellent but they did not have the car model that I requested and had to pay extra.
Cons: Lack of agents. Line up system.
Pros: Easy rental process, my car was upgraded from VW Golf to VW Troc at no extra charge
Pros: Booked a SUV but did not get the car, was told it was not available, which was nur true, in the lot were The rentals I booked a month in advance. Unfriendly clerks
Cons: Dropping of the car was fast and the lady was friendly
Pros: Very personable staff, didn’t try to push any extras. Upgraded our vehicle at no charge!
Pros: car condition
Cons: trash-like booster and evenmore no carseat as requested
Pros: not much, not friendly or helpful.
Cons: Lack of customer service, seems like we (all the customers) were bothering them. Not helpful at all.
Pros: Good car choices, unlimited mileage
Cons: Rental cars are too far away from service desk.
Pros: drop off
Cons: I reserved a car , coming from overseas united states to germany by myself. My plane was late by 1.5 hours. Even though I had reservations AND downpayment, they gave my car away. Because I was picking up in germany and returning in swizerland, they said the only other car they have was double the price. I felt pressured and scammed.
Pros: Manuela our Customer service representative at the Frankfurt aM terminal 1 office was outstanding and very helpful to provide us with excellent service.
Pros: Agents are friendly and helpful
Cons: Up-Sale is very aggressive. It’s annoying and make you feel forced to buy a product that you don’t want.
Pros: The care is cleaning and works very well! The agent is professional and efficient, the pick up and drop off time is short!
Cons: After I drove about 500 miles, it reminded me to change engine oil. I would suggest The agent should maintain the car in time.
Pros: Fast and efficient
Cons: I didn't get the car I booked.
Pros: I didn't like the over charges - additional tax and coverage
Cons: I didn't like the over charges - additional tax and coverage
Pros: The car was clean and reliable
Cons: I paid for gps navigation but didn't receive it. The car tires required air halfway on my journey.
Pros: pick up and drop off are easy and smooth
Cons: the car model is not very good as with other car renting companies for example OK MOBILE who offerd me a brand new Polo with good navigation system with the same categories as this time from Europcar
Pros: They cheated me on the price
Cons: Service good but They cheated me on the price
Pros: I’m now writing to complain Europcar that the staff was impatient and impolite for help during my pick up in the airport. I was told to pay more than the amount as stated in my booking (which is around €20). I asked for the reason but he didn’t explain to me and simply asked me to pay for this.
Pros: price was reasonable.
Cons: took almost an hour to find the car, one of the elevators did not work to go to the 3rd floor. had to use the stairs which was a labyrinth and got lost several times. had to return tot he help desk and have an agent accompany me to find the
Cons: Both pick up and drop off required long waiting times. At pick up the personnel was quite unfriendly, I didn’t receive the car type I ordered and I wasn’t offered an explanation either.
Pros: Nothing. Had to go to a gas station and put air in tire myself after I picked it up
Cons: That I was stold right when I got there that they had no car available. I was early and told them I could wait but was told that the only car available was the one I rented which cost me a lot more
Cons: I was not made aware that additional options were being added to my contact. I was cheated
Pros: Agent didn’t acknowledge the credit voucher we had and ended by charging us full fee
Cons: Nothing special
Pros: They have good cars
Cons: Tey don't have cars when you want to pick them up and they don't have drop off in T2
Pros: Fast and furious
Cons: The car needed a liter of oil and oil change due right the first day of renting.
Cons: The only thing I didn't like was the Insurance policy. I got full coverage and I was told it is a third-party coverage and if anything happens I have to deal with the insurance company not them and if I get their insurance there is no liability on me and I got their insurance as well.
Cons: nothing so far