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Alamo at Frankfurt Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: i didn't get a cup of coffee
Pros: Great service. Quick, friendly, not picking too much on small details.
Cons: I did not like the fact that I need to pay for all days when going out of Germany while I spent only one day. Also, when I went to Alamo agency in another city after 5 days and I was told that I will pay for 5 days and not full time, this info has not been seen in the check out counter. The service person was really nice and accepted my explanation and we paid only for 5 days. I personally prefer to pay more per day than rather to all days.
Pros: Car quality and neat
Cons: Time to pick up car and insurances coverage and that not provide the customer about Amsterdam security
Pros: New and clean car, fast service.
Pros: The representative was nice. The car.
Cons: Waiting time to recieve the car. Energy spent to get what I paid for. Not a good experience.
Pros: They charged us for extra things that we already included with discovery like a child seat, travelling to other countries.
Cons: Verrrrryyy slow pick up. They didn’t have a car seat organised and had to find one
Pros: The drop off was quick, just drop the key to a box. The rep. at pickup was kind
Cons: The extra fee for border crossing wasn't stated clearly when i ordered. The pickup process could be faster
Cons: The instructions for returning keys were poor leading that we walked to another terminal for no reason. Got a compensation from it though.
Pros: The car rental employee refused to hand us the car
Pros: Convenient, reliable.
Pros: The car was in good condition and process reasonable.
Cons: Single agent at the desk resulting in waiting. We have been lucky, as the queue behind us turned long shortly after.
Pros: they have taken more money than they should 80 euros
Cons: talked to their service desk employee about there being more costs, he told that there was no more !! but it did there
Pros: nothing, they didn't guve me the car despite my reservation.
Cons: the girl and the man on the Alamo office on Frankfurt airport terminal 1, very rude and unprofessional, they do not consider my situation for nothing, and they reated a big problem on my business trip.
Pros: Was OK with all generally, too much time to wait at the desk, and respect your promises.
Cons: a little bit to much!
Pros: fast & easy
Cons: They charged me for extra kilometers - no one told me about it
Pros: Very friendly staff. on time
Cons: Took a long time to pick up car due to rental desk being busy.
Pros: The car was good and in great conditions. Drop off system was super fast and efficient.
Cons: There were costs being charged for services that not only were extremely expensive but also in some cases seemed unecesssary (like charging per international trip PLUS per international overnight. Or even worse: 23% for the so called "premium location").
Pros: Not much!
Cons: The car that I booked was not available. They did supply a much bigger car that was not suitable for my needs at the same price but only after having first tried to sell me an upgrade.
Pros: Quick efficient. Brand new car and even choice of.cars...