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Buchbinder at Frankfurt Airport
Customer Ratings and Latest Reviews
Pros: A brand nee car
Cons: They wanted to sell me extra insurence
Pros: At first seemed pleasant but after going through details discovered that they are another car company using sharp practice
Cons: Was asked did we want insurance cover and we declined Checked that the cost of car hire was as stated by your company Given forms to sign (All in German) we were rushing to be with our friend who had been taken to hospital and was quite ill Only later when we were free to look at charges we discovered that a charge of 320 plus euro had been made Apparently insurance cover had been added to our hire charge We immediately emailed their office a number of times with no reply
Pros: Good service when collecting car
Cons: Kept waiting when wanting to return car...
Pros: Friendly staff
Pros: Value for the money
Cons: Terminal 1 to where agent in Terminal 2 was long ways.
Pros: The car was comfortable and reliable.
Cons: Paid hundreds more for insurance.
Pros: The car was nice and clean
Cons: I waited for my car for 1.25 hours. When my number was called the agent announced there we no more cars and he had to go and get some more. This took another 20 minutes.
Pros: availability of vehicles
Cons: way too much of a deposit! couldn't understand why online booking was so much higher than direct (net even sure what that means, and wasn't explained)
Cons: On return of car very rude man demanding rental paperwork six times .when I could not find it he gave me a lecture then said he did not need it. Very unpleasant not customer orientated guy.
Cons: Buchbinder refused to supply a car! They have a low price to attract people to their business.
Cons: ordered a audi a3 they didnt have and upgraded me to an suv with GPS and chsrged me extra 50 euros