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Enterprise at Frankfurt Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Efficient and friendly
Pros: The pick up agent was good
Cons: They charge me double fuel pricesfor full tank but it was more than half tank
Pros: We got a new and clean car. A multimedia system includes a navigator.
Cons: Very courteous and efficient service both at reception and at return
Pros: Quick and personalized
Pros: Very bad service Waiting Very long time at the desk At the desk they tell me which car I get but as I drop the car was another car. I fell they have a bad information about the cars that they have.
Pros: Good service, adequate prices, new cars
Cons: Expensive insurance. Location of Car drop off in FRA airport is very difficult to find (google map provides incorrect address)
Pros: The good condition of the car, the free upgrade, easy way to resolve requests.
Cons: They didn't give me a child booster as I mentioned in the booking request, they charged me with additional insurance for leaving Germany for the whole period, altough I rented the car in 1st of June and I requested to leave germany in 3rd of June.
Pros: car with better loading / luggage capacity was offered (Ford Focus SW instead of VW SW)
Cons: 1. Hand over of the car in Frankfurt without agent (go to floor nr there you will find the car). 2. Damages on the car where not complete listet on the contract although agent promised. Advice agent: Make pictures now with your phone and show when hand over back (evidance through customer) 3. Children seat (disassembled) hand over in my hands. When asking how to assemble and how to install...answer.....he dont know and I can read the attached manual (after 16 hour traveling with family).
Pros: Denis at the pickup desk and Fatih at the drop off point are really helpful
Cons: Waiting time to pickup the car was 40 mins due to unavailability of car in same terminal and they had to bring it from another terminal
Pros: Excellent service at the Frankfurt am Main Airport!
Pros: the agent was very helpful
Pros: Front desk staff was so polite and helpful.
Pros: The kindness of the stuff, especially Mrs Chuma Schwegler!
Pros: Efficient, friendly
Pros: 6th day engine light for service appears...
Cons: They weren’t aware that I had purchased full coverage insurance with you and then sold it to me again. I had to argue with them to get a refund. They did not fit the child seat into the car prior to pick up and expected me to do it without instructions. I fon’t have a car at home so I’m unfamiliar how to secure the child seat.