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NoBirds at Perth Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Did not have a friendly rep at no birds when I first collected the car.
Cons: Nothing to report
Cons: Unfriendly, officious service at pickup!
Pros: The service was no fuss, quick and friendly
Pros: Quite efficient despite being very busy. Easy to find
Cons: The car they gave me was of a lower catagory than i paid for. I felt that the MG ZS was a terrible cheap & underpowered car.
Pros: Quick very efficient
Cons: Car could have been cleaner
Pros: Ease of booking, pick-up & drop-off. Friendly & efficient staff
Pros: Efficient Friendly Service
Cons: absolutely no complaints
Pros: Very efficient
Pros: Staff are friendly and polite
Cons: We paid for a GPS but was not given to us on the day of collection. We have to drive all the way to the subico branch to collect. Staff did not explain or show us how to use the CPS until we called her to assist. The GPS route was also outdated and we have to use our google map to navigate
Cons: The instructions for pick up at Perth were totally useless. Had to phone No Birds to get instructions. The phone number provided by Discover Cars did not work/ not connected.
Pros: Quick and easy pick up and return, staff were great
Cons: No problems
Pros: well mannered and very helpful
Pros: Awesome, excellent and professional.
Pros: Fantastic car and easy service
Pros: No long waits. Very helpful bus drivers
Cons: No complaints, although service desk seemed under staffed
Pros: Very efficient. Great collection and drop off location with lots of space. No stuffing around on unnecessary stuff.
Pros: Everything was well arranged and no hiccups.
Pros: quick and efficient check-in. support to get Apple Car play working - problem with cable was the issue
Cons: delays in returning vehicle lack of washer fluid for windscreen
Pros: Friendly service
Cons: Standing at the Air Port not knowing where to go
Pros: Airport transfer and price
Cons: Not showed where the car was in the car park.
Pros: The free shuttle from the airport was quick, check in was fast and easy, car was clean and everything went well
Cons: Nothing, I know some people don't like the logo on the cars as it shows them to be a rental but, although I would probably prefer if it didn't, we didn't have a problem, in fact we were more waving to other 'No Birds' cars!!
Pros: Great car,. Pick up went better than expected
Cons: Sent a query to them by email about what to do if our flight was delayed so as not to get to them by office closing time. Never replied!! Caused some stress on arrival, but pick up actually went OK. Also their system of accepting credit cards didn’t accept a card despite later establishing from bank that it hadn’t been blocked.
Pros: Great car, great service, very easy and at a good price too.
Pros: Friendliness and helpfulness of staff
Pros: Good car and service
Cons: Discover cars did not tell us that the name was No Birds. We spent too much time looking for the Discovery van
Pros: Very good from all at no birds
Cons: I should have gone direct with No Birds
Cons: Nothing. However, there were a lot more imperfections on the car than were noted by the paperwork!
Pros: The no birds team was efficient in the process of rental, pick up and drop off. They were very friendly and accommodating.
Cons: The car was damaged in the exterior without my knowledge. I had to personally check it in order to not be implicated in the end. The team could have guided us with the use of the car.
Pros: Not much , not sure if I will use no birds again??
Cons: The limited radius around Perth ,also car rental stickers on the ar doors this attracts unwanted attention, as it is obviously a rental car
Pros: Everything was ready for me on arrival, 5 minutes paperwork done and off we go Deposit returned to my bank within 48 hours
Pros: friendly and efficient. No hassle
Cons: Cannot think of anything.
Pros: No fuss great value
Cons: GPS unit was not Garmin and hard to use
Pros: Very efficient and pleasant
Pros: Clear explanation and Friendly
Pros: Easy & friendly
Cons: There were no clear directions of where to wait for the shuttle bus. Just a simple ""Wait at bay L"" would have helped.
Cons: Having to go through a middle man. I wanted to deal with No Birds direct on line
Pros: Staff were helpful when picking up the vehicle.
Cons: I had to take the car back mid rental due to a problem. Staff were more concerned with the vehicle having a full tank of fuel than providing customer service to ensure the issue is addressed.
Pros: Efficient and friendly.
Pros: Smooth, quick, easy, friendly staff, nice clean car, all perfect really!
Cons: Airport shuttle was a bit pricey and not convenient. We ended up using Uber instead.
Cons: Signage makes the car stick out as tourist so potentially highlighting to any potentially thief’s. One major element is to be clear on the address, we took our car to the wrong drop off as it was called Bayswater - the invoice address was the same. Our friends had the same issue.
Pros: Friendly and efficient.
Cons: All good
Pros: Quick and efficient
Pros: Awesome pick up/drop off service to and from airport via shuttle bus and Great service at the front desk.
Pros: Ease of transaction, service great.
Cons: Car smelled like an ashtray after a couple of days, the deodoriser used isn't good enough to mask the smells left by inconsiderate butt suckers.
Pros: Prompt and professional
Pros: Everything was excellent
Pros: I Liked Everything
Cons: The Staff at No Birds did not leave anything for me to not like
Pros: Great car, great price
Cons: Long wait for shuttles to airport
Pros: They were efficient and was helpful.
Pros: Very efficient
Cons: Everything was great
Pros: Service was fine
Pros: Great sefvice all round. Quick, efficient, easy. Everything - business and cars- immaculate and orderly.
Cons: Don't like the logo on the doors of the car. It made us feel like a potential target for theft or damage. Also, the luggage cover in the boot was missing so our luggage was clearly visible - again we felt more at risk of potential break ins & theft. We felt less safe. Also, we were only advised of 500km max distance from Perth AFTER we booked the car.
Pros: Fast, friendly and very professional. Purchased $7 per day insurance offer for peace of mind. Very reasonable.
Cons: Liked everything including pick up and drop off service to airport.
Pros: Efficient and simple
Cons: Off site pickup and Perth airport rebuilding.
Pros: The person was nice, easy to talk too , explained the pick up and dropped off details
Pros: Good rates, good car and efficient service
Cons: Can't think of any yet.
Pros: Easy, convenient, no hiding costs.
Pros: easy and quick
Cons: i liked everything
Pros: The cars are clean and newer models. Liked the Hybrid car that i rented. Saved a lot of money on fuel
Pros: No hassle at pick-up and friendly staff. Provided fast replacement vehicle when hired car was broken into and window smashed. Airport shuttle is perfect with clean buses and helpful drivers
Pros: VERY FRIENDLY AND FAST SERVICE
Cons: THE GPS MAY NOT BE TOO USER FRIENDLY WITH CERTAIN ADDRESSES SO TOOK TO LOCATE. OVERALL, THE GPS WAS USEFUL.
Pros: All very efficient.
Pros: Friendly and efficient service! Rates are great, Car is new and pristine condition, definitely will rent again.
Pros: Staff very friendly and helpful, explained everything to me, and the car excellent to drive.
Pros: Their service was excellent and the treated us honestly and fairly, unlike discover cars.
Pros: No fuss.
Cons: Everything was good
Pros: I will only book directly with No Birds from now on
Cons: Not a thing - they were great
Pros: Great pickup and drop off to and from airport.
Pros: Efficient service staff at pick-up and dropoff time. Deposit was also refunded within three days.
Pros: Very friendly staff & easy to deal with.
Pros: Value and a hybrid
Cons: No GPS
Pros: Very efficient service; security deposit was refunded very quickly. Pick up and drop off from airport was easy and they arrived quickly. very little waiting.
Cons: I had to find the car in the parking lot with no direction
Pros: Staff great and friendly and helpful place easy to find
Cons: All good
Cons: I don’t like going through a third party via the net and paying more. There needs to be a manual in the car to provide guidance for functions like blue tooth. More instructions on electric cars for those unfamiliar with operations.
Cons: You need to provide the car with floor mats !!
Pros: Airport collection. Could drop off at another location
Pros: Easy & straightforward
Cons: Off airport but I guess that’s why it’s quite a bit cheaper. Not able to get shuttle bus back to airport on return of car as they closed early due to public holiday, however they did notify me on the day.
Pros: Efficient, bond return within a couple of days
Pros: Polite and efficient
Pros: Shuttle service
Cons: Not enough staff, had to answer too many phone calls while trying to serve customers
Pros: Despite not having a counter at the airport, once you call them, they will come pick you up from the airport to the No Birds center.
Cons: No complaints.
Pros: Free shuttle service, fast and easy process to pick and return car
Cons: It will be better if within walking distance from airport
Pros: Everything went very smoothly and efficiently.
Cons: Nothing. No complaints whatsoever.
Pros: No fuss transaction.
Pros: It was quite fuse free when we managed to get to the outlet. Except that nobody pickup the phone when we call at 6.30am to ask for shuttle pickup. At least the phone should set a auto message responder to tell us to call after 6.45am, etc. Or a message service telling us to wait at what time at where for the shuttle pickup.
Cons: We didn’t know that we have to pay $100 more if we go to Monkey Mia. I thought it was on unlimited mileage. We just don’t understand the logic of the charges and It was not informed to us in advance when we book the car.
Pros: Collection and tranfer to airport
Pros: The car is new and everything is as per described in website
Pros: Overall value and near new car
Cons: Distance from airport
Pros: Fast and efficient
Cons: Had to read all the small print to understand what my obligation were as I was using a third party indirance
Cons: CONFUSION ABOUT THE VEHICLE INSURANCE ON WEBSITE
Pros: Friendly prompt service and great value
Cons: It didn’t affect us but noticed the van before us probably should have had a luggage barrier between the passengers and luggage in the back
Cons: The $500 deposit held for the rental takes too long for reimbursement. I dropped the car off on 22nd and today is 27th still no reimbursement
Pros: No much
Cons: Time waiting for pick up at airport due to van waiting to 2 customers who were not even out of terminal. spent 20 wasted minutes for person. Time spent getting lift from drop off point to airport. Run only goes every 30 minutes and i just missed a lift so had to sit there and wait. Not a great use on my time with no details on this issue fro drop off.
Pros: easy, good value.
Cons: no car mats
Pros: Organised, friendly and efficient
Pros: Quick service at desk
Cons: Car could have smelt better and waiting for shuttle bus was long
Pros: The staff and overall process to pick up and drop off the car was very good.
Cons: As mentioned, they didn't install nor explain how to install the car seat.
Pros: they were polite
Cons: nothing...they are cheats...
Pros: The ease
Cons: Still waiting on my deposit refund
Pros: Quick turnaround
Pros: Very efficient and friendly service
Pros: The car was spotless and in perfect condition.
Cons: I didn't find anything that I wasn't happy with
Pros: Well organised
Pros: easy and well priced
Pros: great car and friendly service
Cons: finding a number to call them and where to go for pick up
Pros: Friendly and professional service .....and super easy on all counts!!
Pros: Great staff
Cons: Easy car return and shuttle to airport
Cons: Not sure where to wait for shuttle bus until a call was made. The telephone number reflected on discover card tax invoice is not up to date.
Pros: Efficient and no sales pitch
Cons: Efficient and no sales pitch
Pros: Readiness of the documents when I arrived. Car ready, clean … and excellent welcome
Cons: the power steer of my car was slight drift.
Cons: Discovery Cars is a non existent company in my experience.
Pros: Great car - clean and drove well
Pros: Exceptional price and customer service
Pros: Friendly an efficient
Pros: Convenient airport transfers and good price
Pros: Happily swapped a car that smelt of smoke. Pick pick up and drop off at airport
Cons: No after hour service , no clear instructions
Pros: low cost
Cons: Pick up was confusing given Discovery was an agent and No Birds was the provider. this wasn't clear. Key fob was either faulty or low battery.
Cons: Rental. Cancelled
Pros: Excellent customer service
Pros: Service was quick and efficient. Straight forward service.
Cons: Service was good however a little uncertain if we actually paid twice for the extra insurance. A little confusing.
Pros: Friendly and efficient service
Pros: quick and efficient
Cons: bond of $500 was actually taken from account whereas other rental companies just put it on hold. Saying that was refunded very quickly one car returned
Cons: excess charges
Pros: No fuss. Good value
Cons: Unknown fees
Pros: Friendly service, Airport shuttle, nice clean car
Cons: Instead of just taking $500 deposit in cc details they actually took the money out of the account.
Pros: Overall ease to nook, pick up and drop off together with shuttle service.
Cons: Needing to include the name number and address of a contact here was inconvenient. I did not know I needed one, and why should I need to provide this anyways?
Pros: Front counter customer service
Pros: The staff at No Birds Perth were amazing. Very friendly and made the hire process a breeze. I had no problems with the car, service or shuttle bus. I would not hesitate to use No Birds again in the future.
Pros: All of it
Cons: Nothing to dislike
Cons: bit hard to contact when we arrived at the airport
Pros: very friendly and speedy
Pros: They were so helpful, car was great.
Cons: No complaints
Pros: No Birds, no dramas. Great service
Pros: Upon picking up car, the woman was nice and multitasked as best she could to achieve the most efficient processing on multiple bookings.
Cons: Upon return, the guy was rude. The transfer service is average - only going to the airport every half hour, but pick ups are to order?? I had missed the airport transfer by 5mins and had to wait 25mins for the next. There was a driver available and no shuttle buses out (no other jobs besides mine) and traffic conditions were good as it was a very quite time of the day. So this was pretty annoying.