NoBirds at Perth Airport

Pros: All good except for making the initial phone contact

Cons: As above. Paperwork should show +61 as start of number else it comes up an invalid number

Pros: Friendly, helpful

Pros: Easy and quick processing, friendly staff.

Cons: The fact that there was no in-terminal pick up and drop off made it a little less convenient. There was also no booth in the airport with a free phone (as some of the other unmanned counters did) so I had to call the office for a shuttle on my mobile.

Pros: ease of collection and return~!

Cons: return is so fast that i ended up with extra time at the airport with no plans! =(

Pros: Amazing service!! I had a query before picking up the car and got a reply within an hour. The process was straightforward and quick. Lovely staff members who were also super helpful. Thank you NoBirds!!

Cons: Reliable, quick process, lovely staff and customer care was efficient. Will be using in the future!

Pros: Very professional and efficient

Cons: Friendly staff and a great car hire

Pros: Very quick and easy to use

Cons: Nothing

Pros: Explanation of hiring process of the car

Pros: Ease of use and the pickup and drop off was quick

Cons: Could be closer to the airport

Pros: Excellent service never had any issues

Cons: Nothing

Pros: Piick up/drop off delivery is good.

Cons: My flight came in at 4:30 AM, maybe NoBirds can have earlier pick up/check out?

Pros: Very helpful and personal.

Cons: the car offered is very basic, no other features except cruise control, no safety deatures.

Pros: The agent was kind and helpful

Cons: It's quite a distance from the airport terminal. We had a very early morning flight, we had to pay for Uber to pick us up from the car rental drop off to the airport terminal which cost extra money that I didn't realize I had to pay.The airport terminal was quite far from the car rental drop off. Since we had an early morning flight, we had to pay for an Uber to take us from the car rental drop off to the airport terminal. I didn't realize that this would cost extra money.

Pros: Convenient and fast

Cons: 1.Security Deposit too high suitable for 200-300 2.I arrived at the airport early .So I picked up the car an hour early.The agent charged me an extra 4.8$ Which I shouldn’t have charged

Pros: Staff was friendly and helped throughout the pickup/dropoff

Cons: not being able to give cash for the payment of the deposit

Pros: Quick pick up and drop off, with friendly staff.

Cons: Nothing!

Pros: Great that most of their cars are white which is safe color for long distance driving.

Cons: They didn't provide cover for the boot area where we put our luggage leaving our luggage exposed.

Cons: was not easy to find number to call when arrived

Pros: Friendly staff

Pros: Very convenient from airport to rental location with free shuttle service. Really no regret. Thank you so much.

Cons: Nil

Pros: Our flight was delayed, I called them, and they provided me with a great solution. The car was great, and the staff was super helpful and professional.

Pros: Good cars

Cons: Limited opening hours.

Pros: No fuss and very efficient.

Cons: None for our recent trip.

Pros: The guy at the desk when we dropped the car back was professional and u distancing if our disappointment with the rental situation

Cons: I specifically wanted a mid size 4WD and we were given a terrible Suzuki that was not fit for purpose for our trip to Exmouth. Your website says no additional fees we had to pay a $14 per day damage waver and an additional $150 because we were driving to Exmouth. Your website is misleading and inaccurate when it comes to additional charges.

Pros: Very helpful considerate and friendly

Cons: None

Pros: The friendly atmosphere good job

Pros: Excellent

Cons: Not in the Airport itself

Pros: Seamless and effective business models from handling over and taking over.

Pros: Overall great experience with this car rental company

Cons: N/A

Pros: Neither cleaning product or water in the winshield system

Cons: rapidity and efficiency good shuttle service to the airport

Pros: Efficient and quick turnaround.

Cons: Would have preferred a joint inspection upon returning the car to prevent any potential disputes as it would be difficult to advocate if any damage was or wasn't present without being there in person.

Pros: no fuss frill clean car, great condition

Cons: the full insurance coverage by discovers car is not as comprehensive as the front desk no birds provided - this create some uneasiness for me

Pros: My iPhone lightning cable not connect to the CarPlay through its USB connection.

Cons: I have yet to receive my A$500 refund which the service agent informed me that it will be credited back to the same debit card I used to pay for the balance car rental fee (net of pre-payment). Pls advise when it would be credited. Thanks.

Pros: - Quick, simple pickup, drop off - Car was clean and in good conditions

Cons: - unclear surcharge for out of 500km limit from Perth -

Pros: Easy, no fuss tranaction

Cons: Nil

Pros: The service was excellent and the staff pleasant

Pros: Everything except the didnt like.

Cons: The car given has problem with aircondition function. When wheather is cold there is no problem. when it's hot , coolness disappear. Well , it is not TOO big of an issue, but it waste my time if i have to go all the way back to office to exchange or something. If i dont, i dont feel comfortable. NO BIRD should check thoroughly before handing over.

Pros: Ease of rental and great value for money

Cons: Waiting for the bus transfer from airport to office

Pros: Staff were helpful and professional

Cons: Had trouble knowing where to board the shuttle bus from the airport

Pros: Hassle free pick up and drop off, not much administrative process

Cons: Didn’t get the car I chose, I booked ASX, but got ZS instead

Pros: professional n helpful

Cons: nothing.

Cons: No water in the windscreen washer

Pros: Never so smooth before

Pros: Best value car rental available from Perth Airport. Car was in very good condition.

Cons: We needed help with the provided baby car seat, but the assistance rendered was a little lacking. It was also a long wait at pick up.

Pros: The staff were friendly, efficient and very helpful. When we had a problem it was sorted very quickly and to our satisfaction. Great company.

Cons: Nothing

Pros: Fast and friendly service.

Cons: The window wash was empty.

Pros: Pick up and drop off service much easier than I expected.

Cons: I wasnt sure how to contact them when I arrived at Perth airport, probably because I booked through a third party website.

Pros: Everything was easy. Staff were fast and efficient.

Cons: Nothing. Everything was great.

Pros: Pick up and Drop off is fast.

Cons: The car wasn't clean and the compartment has chewing gum which didn't get removed.

Pros: Clean and efficient car

Cons: Nil

Pros: no frills and easy pick up and drop off

Cons: The car should be clean more throughly

Pros: Friendly helpful

Cons: Nothing

Pros: Great service and value

Cons: Nothing I can think of

Pros: Easy way to pick-up car and dropping off when finished. Bus to a d from airport is a very good service.

Cons: Holding on to the deposit for 2 to 5 working days after you return the car. They demand the deposit when you pick-up the car but will not refund it straight away when you return the car. This is not really acceptable when customers may need that money for other expenses.

Pros: Car condition clean

Cons: Time spent picking up the car, then there was a crack in the windscreen so we had to go back and get another car. The cars should be ready for pick up this would make it easier. Looks like I've also been charged a lot more than was originally quoted Someone has tried to take money from my account without my consent.

Pros: Free pick up

Pros: Delightful hybrid car supplied which was a joy to drive, even though I'd not driven one before. .

Cons: I think it would be useful to include a small booklet with some details of how to do certain common things e.g. set cruise control, setting headlights - on my car they automatically came on, but when you parked the car they remained on so a bit fiddly to work out how to turn them off manually as they didn't seem to turn off when you switched off the engine - assuming that was what I was supposed to do!

Pros: Great service excellent condition of rental car.

Pros: Easy pickup and drop off. Provided there was no major damage the car drop off was very straightforward.

Cons: Nothing

Pros: Great service. Quick and easy pick up and drop off. No fuss.

Cons: The pick up location was away from the airport. Only 5 mins but it meant we missed our flight (our fault, not No Birds, but would have been avoided if it was closer to the airport)

Pros: Customer service staff couldn't find the booking for a couple of mins but otherwise it was great.

Cons: For travellers that don't have a phone number, calling nowings ould have been difficult. Probably having the shuttle pickup point on the booking confirmation email would be great.

Pros: No hassle, very friendly and efficient.

Cons: Nothing

Pros: Very efficient

Cons: No problems

Pros: Great service and car

Pros: Got exactly what I asked for.

Cons: Nothing.

Pros: Easy transaction

Pros: The price was actually really good. Car was great and service was fantastic. They also did a fantastic job in returning my wallet that I left in the car

Cons: Nothing bad to say

Pros: fast

Cons: confusing insurance costs

Pros: Efficient service.

Cons: Nothing

Pros: Everything great about NO BIRDS No faults

Cons: All add ons that require extra charges

Pros: Easy smooth hire

Cons: Nothing

Pros: Easy pick up and drop off. Shuttle to and from the airport.

Pros: I have given 10 for NoBirds I think that explains my thoughts

Cons: All the interior of the windows looked like they had never been cleaned in cars life. And the seats had white stains on several seats.

Pros: Pleasant Quick and friendly

Pros: Very easy, no fuss

Cons: Hassle free, friendly, efficient service.

Cons: Additional charges

Pros: Quick, efficient and good value for money.

Cons: My only feedback would be possibly some assistance with each cars respective navigation system, controls before departing the depot.

Cons: The only problem we had was the shuttle, there were no signs to say where we had to wait to be picked up, and when I tried to phone the number was unavailable, fortunately I saw a Nobirds transport and managed to flag them down

Pros: Great service, very friendly, great car. Better than expected.

Pros: Shuttle driver ignored us at Perth Airport. Did not stop for us.

Cons: Terrible shuttle

Pros: We enjoyed driving around in the MG a very comfy and affordable Great to drive

Pros: Fuel economy of the car

Cons: There were a few people picking up cars at our drop off that made the wait for our return of the keys a bit frustrating

Cons: friendly and efficient

Pros: First car (SUV) provided was old and tired with Air Conditioning that did not work well. Headlights were not aligned properly. They replaced the car and the second one was much newer and very good

Cons: See above.

Pros: Very quick pick up and drop Off, no unexpected fees

Cons: Finding the shuttle bus to the car pick up isn’t obvious, it might help to be clearer on the initial booking and emails

Cons: No manuals to let you know what the symbols mean

Pros: The car was great. Clean and was in good order

Cons: I booked the car from discover cars. On arrival in Perth I rang the contact number. NOT CONNECTED. I eventually realized I had to contact No Birds or Bayswater Car rentals. Some up front detail of whom I am Hiring a car from would be reasonable. Poor details passed onto the car Hirer.

Pros: The hybrids are great zippy cars, just what we needed

Pros: Nice rental car, fairly new with only 15ks on the clock

Cons: The pick up was not that snappy. It was a very hot day and there was only one van at the pick up point and cannot fit everyone going to the car rental office. Had to wait at least another 20min under the hot sun for another van to come around

Pros: Its easy to book and the most important things is it cheaper than others!

Pros: No fuss, like just unbelievably easy, we have just moved to Perth and as stressful as everything is they made this process super easy, definitely recommend them when family come to visit just amazing.

Cons: Perfect in every way

Cons: Absolutely horrendous customer service when requesting directions for pickup from the shuttle bus service over the phone.

Pros: Friendly staff, easy pick up and drop off, good car

Cons: shuttle back to airport starts 7am and runs on the half hour. made the drop off and airport run a little stressful for our 8am flight

Pros: Friendly staff

Cons: Staff service was great, online explanation of rental insurance extras could need more details

Cons: Car tyers were low and needed air. The driver door would not often close on first try.

Pros: Seamless transition from the airport pick up to getting into our vehicle. Great operation.

Pros: Excellent service , good and clean vehicle .

Cons: A bit confusing when we arrived at Perth airport with no clear instructions given beforehand as to the shuttle bus and who to call etc

Pros: Good efficient service, great prices, clean cars

Pros: Car had a service light on the whole time we had it. Did not drive good

Cons: Had to pay extra for a GPS, car was smaller than the car I ordered

Pros: No fuss, very efficient

Cons: All good

Pros: Easy online application and great service including the airport shuttle service. Hassle free from start to finish.

Pros: Efficiency

Cons: Can’t think of anything

Pros: Friendly staff

Cons: N/A

Pros: Very slick & efficient

Cons: Not knowing how/where to pick up and walking miles around the airport car park until we found out it was an offsite pickup with a shuttle bus. Very frustrating!

Pros: Quick and easy

Pros: Efficacité, rapidité et tarifs très avantageux La navette vers l'aéroport est un vrai plus Je recommande

Pros: Good but don’t be persuaded to buy more cover if already in place! Car clean. Easy drop off even though closed as early morning.

Cons: Nobody showed me round the car eg fuel lock; boot/hatch cover internal missing; no satnav (thought included)

Pros: Price

Cons: All good...I wish I had gone direct yo Bayswaters as Discivery was a third party adding to the cost

Pros: Clean car, efficient service, good price

Cons: Distance from airport

Pros: Excellent

Cons: All great

Pros: quick, easy and efficient

Cons: nothing everything was as excepted

Cons: The front window washer was dry after 2 of the 8 days use. When I refilled it, it took over 1.5 Litre fill. This was very inconvenient.

Pros: Simple, stress free, and friendly staff

Cons: nothing

Pros: No Birds are brilliant. Fast, efficient & friendly at the desk for both pickup & drop-off. I’ve rented a lot of cars over the years, No Birds rank with the best.

Pros: Fast,swift,accurate,hassle free

Cons: None

Pros: The staff were kind and efficient. They were upfront about costs.

Cons: The shuttle bus pick up from the airport was cutting it fine with their closing time. Took 45 minutes to be picked up, as shuttle bus driver was new to the job and got lost.

Pros: Easy no fuss process from start to finish.

Cons: Being remote from Perth airport made getting the car a bit of a chore but their pick up and drop off mini bus made it a no fuss process.

Pros: Easy and simple

Cons: Efficiency

Pros: Good customer service in all

Cons: Nothing

Pros: Quite efficient at the rental desk

Cons: Nil

Pros: Very smooth

Cons: Would have liked an owner's manual

Pros: Simple.

Cons: Nothing

Pros: Good quality cars and reasonable cost. Staff are her

Pros: Just really easy to deal with

Cons: The only thing the phone number on my receipt was wrong so I just had to google to call them once I was at the airport.

Cons: The shuttle service was great, but in the confirmation booking,there was no directions on where and who would come to pick me up at the airport and at what time. That is definitely something that should be improved.

Pros: No Birds

Cons: Plenty of Birds

Pros: Great value you for money and a very smooth experience.

Pros: Did not have a friendly rep at no birds when I first collected the car.

Cons: Nothing to report

Cons: Unfriendly, officious service at pickup!

Pros: The service was no fuss, quick and friendly

Pros: Quite efficient despite being very busy. Easy to find

Cons: The car they gave me was of a lower catagory than i paid for. I felt that the MG ZS was a terrible cheap & underpowered car.

Pros: Quick very efficient

Cons: Car could have been cleaner

Pros: Ease of booking, pick-up & drop-off. Friendly & efficient staff

Pros: Efficient Friendly Service

Pros: everything

Cons: absolutely no complaints

Pros: Very efficient

Pros: Staff are friendly and polite

Cons: We paid for a GPS but was not given to us on the day of collection. We have to drive all the way to the subico branch to collect. Staff did not explain or show us how to use the CPS until we called her to assist. The GPS route was also outdated and we have to use our google map to navigate

Cons: The instructions for pick up at Perth were totally useless. Had to phone No Birds to get instructions. The phone number provided by Discover Cars did not work/ not connected.

Pros: Everything

Cons: Nothing

Pros: Quick and easy pick up and return, staff were great

Cons: No problems

Pros: well mannered and very helpful

Pros: effificency

Cons: nil

Pros: Awesome, excellent and professional.

Pros: Fantastic car and easy service

Pros: No long waits. Very helpful bus drivers

Cons: No complaints, although service desk seemed under staffed

Pros: Very efficient. Great collection and drop off location with lots of space. No stuffing around on unnecessary stuff.

Pros: Everything was well arranged and no hiccups.

Cons: Nothing

Pros: quick and efficient check-in. support to get Apple Car play working - problem with cable was the issue

Cons: delays in returning vehicle lack of washer fluid for windscreen

Pros: Friendly service

Cons: Standing at the Air Port not knowing where to go

Pros: Airport transfer and price

Pros: Easy

Cons: Not showed where the car was in the car park.

Pros: The free shuttle from the airport was quick, check in was fast and easy, car was clean and everything went well

Cons: Nothing, I know some people don't like the logo on the cars as it shows them to be a rental but, although I would probably prefer if it didn't, we didn't have a problem, in fact we were more waving to other 'No Birds' cars!!

Pros: Great car,. Pick up went better than expected

Cons: Sent a query to them by email about what to do if our flight was delayed so as not to get to them by office closing time. Never replied!! Caused some stress on arrival, but pick up actually went OK. Also their system of accepting credit cards didn’t accept a card despite later establishing from bank that it hadn’t been blocked.

Pros: Great car, great service, very easy and at a good price too.

Pros: Friendliness and helpfulness of staff

Pros: Good car and service

Cons: Discover cars did not tell us that the name was No Birds. We spent too much time looking for the Discovery van

Pros: Very good from all at no birds

Cons: I should have gone direct with No Birds

Pros: Efficiency

Cons: Nothing. However, there were a lot more imperfections on the car than were noted by the paperwork!

Pros: The no birds team was efficient in the process of rental, pick up and drop off. They were very friendly and accommodating.

Cons: The car was damaged in the exterior without my knowledge. I had to personally check it in order to not be implicated in the end. The team could have guided us with the use of the car.

Pros: Not much , not sure if I will use no birds again??

Cons: The limited radius around Perth ,also car rental stickers on the ar doors this attracts unwanted attention, as it is obviously a rental car

Pros: Everything was ready for me on arrival, 5 minutes paperwork done and off we go Deposit returned to my bank within 48 hours

Pros: friendly and efficient. No hassle

Cons: Cannot think of anything.

Pros: No fuss great value

Cons: GPS unit was not Garmin and hard to use

Pros: Very efficient and pleasant

Pros: Clear explanation and Friendly

Cons: Everything

Pros: Easy & friendly

Cons: There were no clear directions of where to wait for the shuttle bus. Just a simple ""Wait at bay L"" would have helped.

Pros: Good

Cons: Having to go through a middle man. I wanted to deal with No Birds direct on line

Pros: Staff were helpful when picking up the vehicle.

Cons: I had to take the car back mid rental due to a problem. Staff were more concerned with the vehicle having a full tank of fuel than providing customer service to ensure the issue is addressed.

Pros: Efficient and friendly.

Pros: Smooth, quick, easy, friendly staff, nice clean car, all perfect really!

Cons: Airport shuttle was a bit pricey and not convenient. We ended up using Uber instead.

Cons: Signage makes the car stick out as tourist so potentially highlighting to any potentially thief’s. One major element is to be clear on the address, we took our car to the wrong drop off as it was called Bayswater - the invoice address was the same. Our friends had the same issue.

Pros: Friendly and efficient.

Pros: Efficiency

Cons: All good

Pros: Quick and efficient

Pros: Awesome pick up/drop off service to and from airport via shuttle bus and Great service at the front desk.

Pros: Ease of transaction, service great.

Cons: Car smelled like an ashtray after a couple of days, the deodoriser used isn't good enough to mask the smells left by inconsiderate butt suckers.

Pros: Prompt and professional

Cons: Nothing

Pros: Everything was excellent

Cons: Nothing

Pros: I Liked Everything

Cons: The Staff at No Birds did not leave anything for me to not like

Pros: Great car, great price

Cons: Long wait for shuttles to airport

Pros: They were efficient and was helpful.

Cons: NA.

Pros: Very efficient

Cons: Nothing

Pros: Price

Cons: Everything was great

Pros: Service was fine

Pros: Great sefvice all round. Quick, efficient, easy. Everything - business and cars- immaculate and orderly.

Cons: Don't like the logo on the doors of the car. It made us feel like a potential target for theft or damage. Also, the luggage cover in the boot was missing so our luggage was clearly visible - again we felt more at risk of potential break ins & theft. We felt less safe. Also, we were only advised of 500km max distance from Perth AFTER we booked the car.

Pros: Fast, friendly and very professional. Purchased $7 per day insurance offer for peace of mind. Very reasonable.

Cons: Liked everything including pick up and drop off service to airport.

Pros: Efficient and simple

Cons: Off site pickup and Perth airport rebuilding.

Pros: The person was nice, easy to talk too , explained the pick up and dropped off details

Pros: everything

Cons: nothing

Pros: Good rates, good car and efficient service

Cons: Can't think of any yet.

Pros: Easy, convenient, no hiding costs.

Pros: easy and quick

Cons: i liked everything

Pros: The cars are clean and newer models. Liked the Hybrid car that i rented. Saved a lot of money on fuel

Cons: Nothing.

Pros: No hassle at pick-up and friendly staff. Provided fast replacement vehicle when hired car was broken into and window smashed. Airport shuttle is perfect with clean buses and helpful drivers

Cons: None

Pros: VERY FRIENDLY AND FAST SERVICE

Cons: THE GPS MAY NOT BE TOO USER FRIENDLY WITH CERTAIN ADDRESSES SO TOOK TO LOCATE. OVERALL, THE GPS WAS USEFUL.

Pros: All very efficient.

Pros: Friendly and efficient service! Rates are great, Car is new and pristine condition, definitely will rent again.

Pros: Staff very friendly and helpful, explained everything to me, and the car excellent to drive.

Pros: Their service was excellent and the treated us honestly and fairly, unlike discover cars.

Cons: Nothing.

Pros: No fuss.

Cons: Everything was good

Pros: I will only book directly with No Birds from now on

Cons: Not a thing - they were great

Pros: Great pickup and drop off to and from airport.

Cons: Nothing

Pros: Efficient service staff at pick-up and dropoff time. Deposit was also refunded within three days.

Pros: Very friendly staff & easy to deal with.

Pros: Value and a hybrid

Cons: No GPS

Pros: Very efficient service; security deposit was refunded very quickly. Pick up and drop off from airport was easy and they arrived quickly. very little waiting.

Cons: I had to find the car in the parking lot with no direction

Pros: Staff great and friendly and helpful place easy to find

Cons: All good

Cons: I don’t like going through a third party via the net and paying more. There needs to be a manual in the car to provide guidance for functions like blue tooth. More instructions on electric cars for those unfamiliar with operations.

Cons: You need to provide the car with floor mats !!

Pros: Airport collection. Could drop off at another location

Pros: Easy & straightforward

Cons: Off airport but I guess that’s why it’s quite a bit cheaper. Not able to get shuttle bus back to airport on return of car as they closed early due to public holiday, however they did notify me on the day.

Pros: Efficient, bond return within a couple of days

Pros: Polite and efficient

Pros: Shuttle service

Cons: Not enough staff, had to answer too many phone calls while trying to serve customers

Pros: Despite not having a counter at the airport, once you call them, they will come pick you up from the airport to the No Birds center.

Cons: No complaints.

Pros: Free shuttle service, fast and easy process to pick and return car

Cons: It will be better if within walking distance from airport

Pros: Everything went very smoothly and efficiently.

Cons: Nothing. No complaints whatsoever.

Pros: No fuss transaction.

Cons: Nothing.

Pros: It was quite fuse free when we managed to get to the outlet. Except that nobody pickup the phone when we call at 6.30am to ask for shuttle pickup. At least the phone should set a auto message responder to tell us to call after 6.45am, etc. Or a message service telling us to wait at what time at where for the shuttle pickup.

Cons: We didn’t know that we have to pay $100 more if we go to Monkey Mia. I thought it was on unlimited mileage. We just don’t understand the logic of the charges and It was not informed to us in advance when we book the car.

Pros: Collection and tranfer to airport

Cons: Nothing

Pros: Everything

Cons: Nothing

Pros: The car is new and everything is as per described in website

Pros: Overall value and near new car

Cons: Distance from airport

Pros: Fast and efficient

Cons: Had to read all the small print to understand what my obligation were as I was using a third party indirance

Pros: EFFICIENCY

Cons: CONFUSION ABOUT THE VEHICLE INSURANCE ON WEBSITE

Pros: Friendly prompt service and great value

Cons: It didn’t affect us but noticed the van before us probably should have had a luggage barrier between the passengers and luggage in the back