NoBirds at Perth Airport

Pros: Quick very efficient

Cons: Car could have been cleaner

Pros: Ease of booking, pick-up & drop-off. Friendly & efficient staff

Pros: Efficient Friendly Service

Pros: everything

Cons: absolutely no complaints

Pros: Very efficient

Pros: Staff are friendly and polite

Cons: We paid for a GPS but was not given to us on the day of collection. We have to drive all the way to the subico branch to collect. Staff did not explain or show us how to use the CPS until we called her to assist. The GPS route was also outdated and we have to use our google map to navigate

Cons: The instructions for pick up at Perth were totally useless. Had to phone No Birds to get instructions. The phone number provided by Discover Cars did not work/ not connected.

Pros: Everything

Cons: Nothing

Pros: Quick and easy pick up and return, staff were great

Cons: No problems

Pros: well mannered and very helpful

Pros: effificency

Cons: nil

Pros: Awesome, excellent and professional.

Pros: Fantastic car and easy service

Pros: No long waits. Very helpful bus drivers

Cons: No complaints, although service desk seemed under staffed

Pros: Very efficient. Great collection and drop off location with lots of space. No stuffing around on unnecessary stuff.

Pros: Everything was well arranged and no hiccups.

Cons: Nothing

Pros: quick and efficient check-in. support to get Apple Car play working - problem with cable was the issue

Cons: delays in returning vehicle lack of washer fluid for windscreen

Pros: Friendly service

Cons: Standing at the Air Port not knowing where to go

Pros: Airport transfer and price

Pros: Easy

Cons: Not showed where the car was in the car park.

Pros: The free shuttle from the airport was quick, check in was fast and easy, car was clean and everything went well

Cons: Nothing, I know some people don't like the logo on the cars as it shows them to be a rental but, although I would probably prefer if it didn't, we didn't have a problem, in fact we were more waving to other 'No Birds' cars!!

Pros: Great car,. Pick up went better than expected

Cons: Sent a query to them by email about what to do if our flight was delayed so as not to get to them by office closing time. Never replied!! Caused some stress on arrival, but pick up actually went OK. Also their system of accepting credit cards didn’t accept a card despite later establishing from bank that it hadn’t been blocked.

Pros: Great car, great service, very easy and at a good price too.

Pros: Friendliness and helpfulness of staff

Pros: Good car and service

Cons: Discover cars did not tell us that the name was No Birds. We spent too much time looking for the Discovery van

Pros: Very good from all at no birds

Cons: I should have gone direct with No Birds

Pros: Efficiency

Cons: Nothing. However, there were a lot more imperfections on the car than were noted by the paperwork!

Pros: The no birds team was efficient in the process of rental, pick up and drop off. They were very friendly and accommodating.

Cons: The car was damaged in the exterior without my knowledge. I had to personally check it in order to not be implicated in the end. The team could have guided us with the use of the car.

Pros: Not much , not sure if I will use no birds again??

Cons: The limited radius around Perth ,also car rental stickers on the ar doors this attracts unwanted attention, as it is obviously a rental car

Pros: Everything was ready for me on arrival, 5 minutes paperwork done and off we go Deposit returned to my bank within 48 hours

Pros: friendly and efficient. No hassle

Cons: Cannot think of anything.

Pros: No fuss great value

Cons: GPS unit was not Garmin and hard to use

Pros: Very efficient and pleasant

Pros: Clear explanation and Friendly

Cons: Everything

Pros: Easy & friendly

Cons: There were no clear directions of where to wait for the shuttle bus. Just a simple ""Wait at bay L"" would have helped.

Pros: Good

Cons: Having to go through a middle man. I wanted to deal with No Birds direct on line

Pros: Staff were helpful when picking up the vehicle.

Cons: I had to take the car back mid rental due to a problem. Staff were more concerned with the vehicle having a full tank of fuel than providing customer service to ensure the issue is addressed.

Pros: Efficient and friendly.

Pros: Smooth, quick, easy, friendly staff, nice clean car, all perfect really!

Cons: Airport shuttle was a bit pricey and not convenient. We ended up using Uber instead.

Cons: Signage makes the car stick out as tourist so potentially highlighting to any potentially thief’s. One major element is to be clear on the address, we took our car to the wrong drop off as it was called Bayswater - the invoice address was the same. Our friends had the same issue.

Pros: Friendly and efficient.

Pros: Efficiency

Cons: All good

Pros: Quick and efficient

Pros: Awesome pick up/drop off service to and from airport via shuttle bus and Great service at the front desk.

Pros: Ease of transaction, service great.

Cons: Car smelled like an ashtray after a couple of days, the deodoriser used isn't good enough to mask the smells left by inconsiderate butt suckers.

Pros: Prompt and professional

Cons: Nothing

Pros: Everything was excellent

Cons: Nothing

Pros: I Liked Everything

Cons: The Staff at No Birds did not leave anything for me to not like

Pros: Great car, great price

Cons: Long wait for shuttles to airport

Pros: They were efficient and was helpful.

Cons: NA.

Pros: Very efficient

Cons: Nothing

Pros: Price

Cons: Everything was great

Pros: Service was fine

Pros: Great sefvice all round. Quick, efficient, easy. Everything - business and cars- immaculate and orderly.

Cons: Don't like the logo on the doors of the car. It made us feel like a potential target for theft or damage. Also, the luggage cover in the boot was missing so our luggage was clearly visible - again we felt more at risk of potential break ins & theft. We felt less safe. Also, we were only advised of 500km max distance from Perth AFTER we booked the car.

Pros: Fast, friendly and very professional. Purchased $7 per day insurance offer for peace of mind. Very reasonable.

Cons: Liked everything including pick up and drop off service to airport.

Pros: Efficient and simple

Cons: Off site pickup and Perth airport rebuilding.

Pros: The person was nice, easy to talk too , explained the pick up and dropped off details

Pros: everything

Cons: nothing

Pros: Good rates, good car and efficient service

Cons: Can't think of any yet.

Pros: Easy, convenient, no hiding costs.

Pros: easy and quick

Cons: i liked everything

Pros: The cars are clean and newer models. Liked the Hybrid car that i rented. Saved a lot of money on fuel

Cons: Nothing.

Pros: No hassle at pick-up and friendly staff. Provided fast replacement vehicle when hired car was broken into and window smashed. Airport shuttle is perfect with clean buses and helpful drivers

Cons: None

Pros: VERY FRIENDLY AND FAST SERVICE

Cons: THE GPS MAY NOT BE TOO USER FRIENDLY WITH CERTAIN ADDRESSES SO TOOK TO LOCATE. OVERALL, THE GPS WAS USEFUL.

Pros: All very efficient.

Pros: Friendly and efficient service! Rates are great, Car is new and pristine condition, definitely will rent again.

Pros: Staff very friendly and helpful, explained everything to me, and the car excellent to drive.

Pros: Their service was excellent and the treated us honestly and fairly, unlike discover cars.

Cons: Nothing.

Pros: No fuss.

Cons: Everything was good

Pros: I will only book directly with No Birds from now on

Cons: Not a thing - they were great

Pros: Great pickup and drop off to and from airport.

Cons: Nothing

Pros: Efficient service staff at pick-up and dropoff time. Deposit was also refunded within three days.

Pros: Very friendly staff & easy to deal with.

Pros: Value and a hybrid

Cons: No GPS

Pros: Very efficient service; security deposit was refunded very quickly. Pick up and drop off from airport was easy and they arrived quickly. very little waiting.

Cons: I had to find the car in the parking lot with no direction

Pros: Staff great and friendly and helpful place easy to find

Cons: All good

Cons: I don’t like going through a third party via the net and paying more. There needs to be a manual in the car to provide guidance for functions like blue tooth. More instructions on electric cars for those unfamiliar with operations.

Cons: You need to provide the car with floor mats !!

Pros: Airport collection. Could drop off at another location

Pros: Easy & straightforward

Cons: Off airport but I guess that’s why it’s quite a bit cheaper. Not able to get shuttle bus back to airport on return of car as they closed early due to public holiday, however they did notify me on the day.

Pros: Efficient, bond return within a couple of days

Pros: Polite and efficient

Pros: Shuttle service

Cons: Not enough staff, had to answer too many phone calls while trying to serve customers

Pros: Despite not having a counter at the airport, once you call them, they will come pick you up from the airport to the No Birds center.

Cons: No complaints.

Pros: Free shuttle service, fast and easy process to pick and return car

Cons: It will be better if within walking distance from airport

Pros: Everything went very smoothly and efficiently.

Cons: Nothing. No complaints whatsoever.

Pros: No fuss transaction.

Cons: Nothing.

Pros: It was quite fuse free when we managed to get to the outlet. Except that nobody pickup the phone when we call at 6.30am to ask for shuttle pickup. At least the phone should set a auto message responder to tell us to call after 6.45am, etc. Or a message service telling us to wait at what time at where for the shuttle pickup.

Cons: We didn’t know that we have to pay $100 more if we go to Monkey Mia. I thought it was on unlimited mileage. We just don’t understand the logic of the charges and It was not informed to us in advance when we book the car.

Pros: Collection and tranfer to airport

Cons: Nothing

Pros: Everything

Cons: Nothing

Pros: The car is new and everything is as per described in website

Pros: Overall value and near new car

Cons: Distance from airport

Pros: Fast and efficient

Cons: Had to read all the small print to understand what my obligation were as I was using a third party indirance

Pros: EFFICIENCY

Cons: CONFUSION ABOUT THE VEHICLE INSURANCE ON WEBSITE

Pros: Friendly prompt service and great value

Cons: It didn’t affect us but noticed the van before us probably should have had a luggage barrier between the passengers and luggage in the back

Cons: The $500 deposit held for the rental takes too long for reimbursement. I dropped the car off on 22nd and today is 27th still no reimbursement

Pros: No much

Cons: Time waiting for pick up at airport due to van waiting to 2 customers who were not even out of terminal. spent 20 wasted minutes for person. Time spent getting lift from drop off point to airport. Run only goes every 30 minutes and i just missed a lift so had to sit there and wait. Not a great use on my time with no details on this issue fro drop off.

Pros: easy, good value.

Cons: no car mats

Pros: Organised, friendly and efficient

Pros: Quick service at desk

Cons: Car could have smelt better and waiting for shuttle bus was long

Pros: The staff and overall process to pick up and drop off the car was very good.

Cons: As mentioned, they didn't install nor explain how to install the car seat.

Pros: they were polite

Cons: nothing...they are cheats...

Pros: The ease

Cons: Still waiting on my deposit refund

Pros: Quick turnaround

Cons: Nothing

Pros: Very efficient and friendly service

Cons: NA

Pros: The car was spotless and in perfect condition.

Cons: I didn't find anything that I wasn't happy with

Pros: Well organised

Pros: easy and well priced

Pros: great car and friendly service

Cons: finding a number to call them and where to go for pick up

Pros: Friendly and professional service .....and super easy on all counts!!

Pros: Great staff

Cons: Easy car return and shuttle to airport

Cons: Not sure where to wait for shuttle bus until a call was made. The telephone number reflected on discover card tax invoice is not up to date.

Pros: Efficient and no sales pitch

Cons: Efficient and no sales pitch

Pros: Readiness of the documents when I arrived. Car ready, clean … and excellent welcome

Pros: efficient.

Cons: the power steer of my car was slight drift.

Pros: Efficient.

Cons: Discovery Cars is a non existent company in my experience.

Pros: Great car - clean and drove well

Pros: Exceptional price and customer service

Pros: Friendly an efficient

Pros: Convenient airport transfers and good price

Pros: Happily swapped a car that smelt of smoke. Pick pick up and drop off at airport

Cons: No after hour service , no clear instructions

Pros: low cost

Cons: Pick up was confusing given Discovery was an agent and No Birds was the provider. this wasn't clear. Key fob was either faulty or low battery.

Cons: Rental. Cancelled

Pros: Excellent customer service

Pros: Service was quick and efficient. Straight forward service.

Cons: Service was good however a little uncertain if we actually paid twice for the extra insurance. A little confusing.

Pros: Friendly and efficient service

Pros: quick and efficient

Cons: bond of $500 was actually taken from account whereas other rental companies just put it on hold. Saying that was refunded very quickly one car returned

Pros: convenient

Cons: excess charges

Pros: No fuss. Good value

Pros: Affordable!

Cons: Unknown fees

Pros: Friendly service, Airport shuttle, nice clean car

Cons: Instead of just taking $500 deposit in cc details they actually took the money out of the account.

Pros: Overall ease to nook, pick up and drop off together with shuttle service.

Cons: Nil.

Cons: Needing to include the name number and address of a contact here was inconvenient. I did not know I needed one, and why should I need to provide this anyways?

Pros: Front counter customer service

Cons: Nothing

Pros: The staff at No Birds Perth were amazing. Very friendly and made the hire process a breeze. I had no problems with the car, service or shuttle bus. I would not hesitate to use No Birds again in the future.

Pros: All of it

Cons: Nothing to dislike

Cons: bit hard to contact when we arrived at the airport

Pros: very friendly and speedy

Pros: They were so helpful, car was great.

Cons: No complaints

Pros: No Birds, no dramas. Great service

Pros: Upon picking up car, the woman was nice and multitasked as best she could to achieve the most efficient processing on multiple bookings.

Cons: Upon return, the guy was rude. The transfer service is average - only going to the airport every half hour, but pick ups are to order?? I had missed the airport transfer by 5mins and had to wait 25mins for the next. There was a driver available and no shuttle buses out (no other jobs besides mine) and traffic conditions were good as it was a very quite time of the day. So this was pretty annoying.