City Centre Car Rentals at Perth Airport

Pros: Efficiency Complimentary bottle of water 😊

Cons: Being told the full insurance we got through our original booking wouldn't cover as it was through a second company. That company was why we got the car from you.

Pros: Cantonese staff.

Cons: The car is old and one of the wheel cap was loosen easily. We bought full insurance from Discover Cars, but City Centre Car rentals demanded compensation from us and withheld my AUD 500 deposit. Now we need to wait for Discover Cars' return.

Pros: See above

Cons: See above

Pros: Very communicative. Easy, great service.

Pros: ...

Cons: As above!!!

Pros: Nil

Cons: The car rental office is a distance from the airport and additional time is needed to turnaround.

Pros: they close at 5, called to say the plane will be arriving late, they said they will wait for me.

Cons: nothing

Pros: City Centre Car Rental took 500AUD deposit for insurance and supposed to return/reverse the transaction on the card on the same day but after 1 week no refund has been initiated. Talked to Amber from the city centre car rental but no response has been given.

Cons: City Centre Car Rental took 500AUD deposit for insurance and supposed to return/reverse the transaction on the card on the same day but after 1 week no refund has been initiated. Talked to Amber from the city centre car rental but no response has been given.

Pros: The staff were polite easy to get along with and I left a charm that I bought in W.A. in the car and they are posting it back to me. Wasn’t too much trouble to go and check for me. It was very easy and painless amazing customer service. Thank you 😊

Pros: Friendly staff and quick efficient pick up and drop off. Car was in good shape and economical

Pros: Very nice people and very nice cars

Cons: Nothing

Cons: Still waiting for the deposit that was taken after 48h

Pros: Helpful and friendly service.

Cons: Extra time spent on pick up and drop off compared to a terminal based operation.

Cons: Just had small trouble getting the demister to work better

Pros: Great car, helpful staff, easy to deal with

Cons: Phone number on email didn’t work when typed in, not just for me but the info service at the airport too. I had to Google their details to be able to call them for pick up at the airport

Pros: The lovely staff picked me up from Perth airport and had me on the road in the exact car I’d chosen very quickly. The car was brand new and very comfortable and easy to drive. The price was much cheaper than any other company I found for the car I wanted. I’m definitely using them next trip!

Cons: Nothing

Cons: Poor customer service

Pros: Good service and quick response

Cons: too far from the airport. Drop off is also far.

Pros: Friendly and fast service

Cons: Operations hours are not helpful as flight hours are usually late. Luckily, service staff was willing to stay extended hours to attend to us.

Pros: Responded promptly to enquires.

Pros: Communication as we were delayed

Cons: There was a tiny chip in the windscreen when handing back and they were so rude about it would never use this company again the communication regarding getting paperwork for insurance was ridiculous I had to chase them it took a week for something that should only have taken a day

Cons: Communication needs to be improved on location of City Centre Car Rentals. My booking confirmation form indicated to take shuttle to the office which is not available. It took me more than one hour to find my way there from the ariport on the day of collection

Pros: One of the best rental cars service I ever experienced

Pros: Very smooth. Even with a flight delay the staff were very communicative and pleasant. The drop service after hours was faultless also.

Cons: Nothing I didn't like

Pros: Okay

Cons: All okay

Pros: Amazing

Cons: Efficient and Friendly and extremely helpful

Pros: 50/50 communication

Cons: The actual size of the car.

Pros: pick up at airport very quick;signing up,driving out with rental verty quick

Cons: nothing

Pros: Unfortunately our experience with city car rentals did not start off very well. The car we were originally given was mechanically not good and we had to return it. It should not have been rented out. We returned to the depot wasted over an hour to swap over the car. After being reluctant to take the same model again we had to pay to upgrade to a newer car. The staff never offered an apology (except one young Asian guy he was great) and made us feel like we were complaining over nothing.

Cons: The fact that the car they rented us was about to break down and when we returned it to them and lost over an hour in time they made us feel like that’s what we rented… The car should not have been rented to anyone. They never apologized at all.

Pros: Pick up and drop off instructions very easy.

Cons: Rental didn't open until 9.00. We had to wait until office was opened.

Pros: Very helpful and friendly

Cons: Finding rental desk/place

Pros: Excellent pick up and drop off. The car was very clean and had very few existing damage marks. The staff were very friendly and helpful.

Pros: Efficient and hassle free experience!

Cons: None

Pros: overall good

Cons: when collecting car, had unlimited mileage, then when we said we'd be going beyound a zone, had to pay extra ?

Pros: Friendly service

Cons: Nothing at the moment

Pros: Good service, reliable, good price, no hidden costs and airport shuttle

Pros: Quick and efficient service!

Cons: Good product at a good price, and easy to deal with!

Pros: Friendliness

Pros: Value for money

Cons: Nothing

Pros: It was really affordable for the type of car and number of days we were renting it for. Car was pretty decent as well for a family with young kids.

Cons: Very efficient and helpful staff. The pick up and drop off were all made very easy and convenient for us. Staff were really friendly too. Thank you City Car Rental.

Pros: great people and service

Cons: nothing

Pros: Overall the car and service was great.

Cons: I would the hindrance of using the shuttle service to collect and pick up the car but it was negligible.

Pros: Delivered what they promised

Pros: It is efficient in getting the car or dropping the car.

Cons: It didnt state that they will charge the remote area fee until we arrived. Also, the direction of their pick up shuttle is not the same as stated on their website. When returning our car, they urged us to get out of the car as they needed the car.

Pros: Friendly and quick

Pros: Very pleasant to deal with.

Cons: Just the ‘not available to pick up from the airport’. Lost a bit of time organising pick up and travelling to the agency office.

Pros: Friendly staff and very efficient pick-up/drop off process.

Cons: Car was a little banged up but it was well documented and recorded.

Pros: I like how it was fast transaction.

Cons: What I did not like was some equipment like the NAV GPS and phone holder was not recommended. I got even lost with the NAV GPS, so I turned to Google Maps instead. The phone holder was frivolous as it kept slipping off.

Cons: Told to drop off car at 8.30 as fight home was 10.00 Only one staff member there znd someone arrived 3 hours early to collect there's This was very time wasting and stressful for us wIting 20 mins before interuppting and advising we had to go Ended up leaving car unchecked - another stress we didn't anticipate Not staff members fault but could be avoided by explaining to clients that they had requested a later pick-up and we needed to be checked out

Pros: Friendly staff. Service oriented.

Pros: I was informed that the insurance coverage only covered 500km radius from Perth, the furthest north I could drive was Geraldton unless i top up about $130 for additional insurance to travel to Kalbarri and pink lake. This info wasn't apparent when I booked the car so I had to change my plans but I appreciated the info was made known to me and I had a choice to top up or not.

Cons: The need to rent a phone holder. It would be nice if it came foc (its a low value item!) and you charge the full price of the holder if the client fails to return it with the car. I wasn't affected though since I brought my own :)

Pros: Everything

Cons: Nothing. You had great communication ☺️☺️

Pros: The staff are phenomenally helpful and really goes the extra mile to assist!!

Pros: easy instructions for picking up after hours

Cons: only had phone contact which was good for picking up car after hours but useless for returning...glad we were at airport 3 hours early!!!

Cons: The rental company was closed when my flight landed at 7pm - what company closes that early when international flights always land later at night. I was charged for an extra day for no reason

Pros: New Car friendly service airport piick up and drop off. Thanks

Pros: Asian staff - Malaysian. Communication makes it easy

Cons: None

Pros: Easy to contact and deal with when I needed to add on extra days

Cons: Nothing

Pros: Clear instructions on who to call and what to expect.

Cons: No clear instructions in returns.

Pros: Friendly and helpful staff

Pros: Good price and convenient service.

Cons: N/A

Pros: Quick Pick up and drop of at airport

Cons: Car picked up at airport. Everything was fine until I got to my destination and dropped bags off. Trying to start car again was a failure as battery died and needed to wait an hour for RAC serviceman to arrive and swap battery out. Was raining and night time so not ideal. Surprised as this is a rental car and these things shouldn't happen.

Pros: Great car, great fuel economy and a no hassle transaction! Thanks

Cons: Nothing really.

Pros: It was really good overal. The staff were reliable and the car was right for what we needed

Cons: The only thing which was concerning was a chip in the windscreen which we were worried would develop into a full crack while we were touring about. Also there was a broken rear light which I was concerned we might get stopped for as this would happen in the UK

Pros: Pleasant friendly staff

Pros: The staff was very friendly and efficient.

Cons: N/A

Pros: Fast and efficient service.

Cons: There’s nothing I didn’t like about the service. The only issue was the wait at the airport to be picked up was rather long. Maybe you can consider setting off to the airport in advance if it is confirmed that the customer is arriving.

Pros: Friendly staff. Easy no stress process

Pros: The other Lady who drove me to the Qantas terminal. I don’t know her name, but she was wearing a scarf, or whatever they are called around her head. She was lovely.

Cons: The receptionist.

Pros: After we made our resentment clear several times, Ms. Azura was kind enough to offer a replacement but another day which was not possible for us due to our pre-planned schedule and we couldn't drive back to the car centre to collect another car in the middle of our trip.

Cons: arrogant and indifferent attitude of the staff (not Ms. Azura). They didn't even bother to note the broken component in the hand-over form and waited until we found the defect. This was a dubious act.

Pros: Pleasant staff when picking up and dropping off.

Cons: State of the car and really didn’t feel that safe in it.

Cons: Instructions for pick up and drop off where sent only on the day, earlier would have been better

Pros: Friendly agent. Response to request for after office hour request.

Cons: Prefer to pick up car at the airport instead. However, they do provide transport to their office to pick up car.

Pros: friendly staff, quick pick up and drop off, and take us to airport quickly

Cons: I'm still waiting for the $500 security hold to be released, it now over 48 hours sins we gave back the car and was told it would be released. and if there is a accident i have to fight the agent to get my money back, as i paid insurance with them but the car rental company does not recognize that insurance

Pros: The sale agent, in particular Vivianne have been especially helpful

Pros: Supportive

Cons: I emailed them that cruise control was not working. They responded, but only by suggesting I call to learn how to use cruise control. Didn’t accept that cruise control not working. (I’ve owned three of the model we rented and know how to use cruise control.)

Pros: Prompt pick-up and transfer to their nearby depot, friendly service, car was clean car and exactly as advertised, they didn't push to upsell me, and much better value than on-airport suppliers.

Cons: Nothing - will use again if the price remains competitive

Pros: from the time of pick-up from the airport via the shuttle to the return to the airport was great service

Cons: nothing

Pros: Staff friendly

Cons: Missing satnav and car seat, had to go back the next day to collect but not offered any compensation despite drive 40mins away.

Pros: efficient en vriendelijk en snelle shuttle service naar het vliegveld, ver herhaling vatbaar

Cons: -

Pros: Great people very good customer care 👍

Pros: The windows inside of the car where dirty , fat . We have to clean them

Pros: Great lady at the rental office

Pros: It was simply amazing ! Great car ! Great service!!

Pros: No complaints.

Cons: Efficiency.

Pros: Quick easy just worked

Pros: Quick

Cons: Paid discover cars a premium that was over the top of the price compared to the quote

Pros: Friendly personal service

Cons: nothing really

Pros: Prompt pick up from the airport and return to the airport. All paperwork completed in advance on line thus no delay in driving away.

Pros: Price

Cons: The pickup car from the airport was small. It would have been great if the pick-up car was already ready when we arrived in the airport.

Pros: Everything as described above

Cons: Not applicable

Pros: Car could not start due to faulty battery. Had to coordinate with supplier & theur insurance company & their contractor. Missed dinner & breakfast dealing with the natter

Pros: Friendly and helpful

Cons: Hours of operation only 9 to 5

Pros: Easy, efficient.

Pros: Easy!

Cons: Language barrier over the phone with international staff

Pros: The pricing is cheap compared to the other car rental companies out there but it does not compromise on the service.

Cons: Nothing. Even when i have questions to clarify my doubts, the reply was fast. No complaints on my side.

Pros: Very good value and easy to use when staying in downtown Perth.

Cons: The car didn’t seem to have been checked properly, and the handover could have been better indicating the fuel filler release pull in the car.

Pros: super cheap and efficient

Cons: nothing

Cons: Pre program sat nav for out of hours drop off.

Pros: Friendly and quick.

Cons: Nothing in particular

Pros: Friendly, helpful staff, great cars, great prices!

Pros: Very professional friendly efficient staff.

Cons: We got the car we requested which was great for 6 people and their luggage

Pros: Very respectful and patient.

Cons: It was all great.

Pros: great service

Pros: Friendly, helpful and informative

Cons: Nothing

Pros: Very good car, reliable, excellent service. Thanks

Cons: No explanation of car operation such as touch screen, left hand based indicators etc. The agent did not know answers to our questions and there was no manual in the car.

Cons: Centre console had rubbish left in it from prior renter.

Pros: nothing

Cons: 1st car conditions are really bad: Dirty, i have to clean windscreen before I can drive off; car washer is empty, malfunction of tyre pressure indicator that caused alarm and I was told is normal; airconditioner is not working, , visible bad maintenance from the sight of engine compartment. whilst replaced car is new except dirtiness. bad experience with the supervisor, not ready to help and tend to push away problems, push hard for A$3500 card deposit on damage before releasing replaced car.

Pros: Airport pick up worked well

Pros: Cheap but top services.

Pros: Great friendly service.

Cons: Speaking to a machine on the phone first before talking to human, and confusing answering machine (bot)

Pros: Lovely service, picked up and dropped off at the airport, friendly staff, great car. Couldn’t fault and would use again.

Pros: Easy and detailed

Pros: Affordable, condition of the car was great, service wonderful

Pros: Friendly and Honest and cars in great condition

Pros: I was treated like a real person, and not a cipher.

Cons: Clarify the phone-contact numbers that you give out. Once I arrived in Perth, it took me quite a while to figure out, that I only needed to ring the basic local 8-digit number, omitting all the ancillary digits.

Pros: So easy and stress free

Cons: Everything was perfect

Pros: Vivienne was superb, sorted out my mileage problem, organised a discount, and got me on the road. Would recommend City Car Rentals

Cons: All good

Pros: Everything was so simple, staff were great, car was great, we will definitely be hiring again

Cons: Staff were very helpful, will definitely be hiring from them again

Pros: Very friendly and helpful

Cons: All good

Pros: Pleasant and helpful staff, picked up at airport and returned on time.

Cons: Car was a bit smaller than what we had requested.

Pros: Value for money, very good car quality.

Cons: Nil

Pros: Quick and efficient.

Cons: Some delay getting picked up initially.

Pros: Friendly and helpful

Pros: Overall excellent experience. Staff were extremely friendly and presented car well.

Pros: Quick and efficient. Minor confusion at airport pickup as car wasn't easily spotted, i.e. no branding on car.

Cons: NA.

Pros: good service and good value

Pros: On return young woman very helpful I. Getting us to airport

Pros: Pick up from train station in time ,drop off to hotel good easy to deal with

Cons: No negative comment

Pros: We did not go on our trip we had to cancel

Pros: Friendly staff

Pros: The morning pick up via Skypark was efficient and on time. But given it is dark, there is no way for me to check the condition of the car.

Cons: The GPA is not in working condition - it is extremely laggy and we end up using our data on our google via phones. Do not subscribe and pay for GPS. It is not worth it.

Pros: Picked up from airport Delivered to train station.

Pros: Vivianne Shew provided clear explanation during the hand over of car. Pick up was prompt. She was polite and helpful.

Pros: prompt replies flexible and able to support when plans changed.

Pros: Excellent service

Pros: efficient, friendly, explained the insurance situation with Discover Cars which was not initially clear. the shuttle service back to the airport after dropping off the car was good.

Cons: Not being at the airport and having to wait for a shuttle to take us to the rental office. also it would have been good to have a quick orientation to the car as all the controls were the opposite way around to what i a used to and I was driving at night on unfamiliar roads.

Pros: communication was good and car was suitable for what we ordered

Cons: additional costs, poor pick up from the airport and when we picked up the car we were just given the keys and told the cart was outside ready for us. No information given in relation to the vehicle.

Pros: The whole pick up/check-in process was quick and efficient. There was a slight issue with a defective GPS but that was resolved quickly and satisfactorily.

Cons: Nothing, everything was fine.

Pros: all good

Cons: changes of cars

Pros: The car was ok once it got going

Cons: Time constraints re picking up and dropping of

Pros: Price & service

Cons: Car selection was very limited, and their was no explanation on how the equipment worked or what was available, no upgrade was offered.

Pros: The service at City Centre Car Rental was amazing and professional. Both the car pick up and dropping off are hassle-free and fast. Special thanks to Viviane who pick us up!

Pros: Friendly service, ease of being picked up from the airport and taken to the car rental office.

Cons: Nothing.

Pros: everything is so easy. not difficult process

Cons: from airport to the place of rental took 15minutes of journey.. i wish there's one in the airport itselfs.

Pros: Well priced, good communication.

Pros: Staff helpful and ensured drop off was ok despite a covid related staff problem

Pros: Clean and tidy rental

Pros: Nothing

Cons: Customer service was lousy and quite rude when returning car

Pros: Direct pick up from airport and efficient processes when picking up and dropping off the car

Cons: Nothing I didn’t like.

Cons: Service is not prompt and customer service didn’t bother to reply our WhatsApp message when we have issue with the size of the car. Car was not very clean, alignment of the car is off and not well maintain

Pros: Ease of transfer to off site location.

Cons: The service was as expected - all good.

Pros: Ok

Cons: Not unlimited. & Car shock absorber poor

Pros: They were very efficient and replied to any emails super quickly. Everything was sorted prior to arrival so I just got the keys and drove away - perfect service after travelling for over 24 hours

Pros: Good friendly service

Pros: They were efficient and clear in all the administrative issues, everything was fast and smooth.

Pros: straight fprward no problems

Cons: I did not expect to be taken to an agent .was not informed that the agent closed at 1 pm at the weekend.we had 200 dollars of credit, this didn’t apply to the agent

Pros: Very polite and prompt service.

Cons: Was a little tricky to get to the long term car park but all other instructions were very clear and if we had questions phone was answered promptly

Pros: Accessibility out of hours for pick up and drop off.

Cons: Nothing, all good

Pros: Efficient, helpful. Swapped car when it was playing up. The second car was newer and much more reliable.

Cons: First car was running roughly from the start, but we were away from Perth and we couldn't change it over until the third week. The key remote also didn't always work.

Pros: Airport courtesy bus

Cons: Confusing that I paid in international currency, though that could have been my fault as wrong website.

Pros: Fast and easy service

Cons: Nothing

Pros: Happy with the service

Pros: Easy pick up & drop off & friendly staff

Pros: Customer service

Cons: Nil issues

Pros: The guys there were very helpful

Cons: The car was an absolute dud it ruined our break. MG ZS speedo needle was faulty and stuck on 160kms or higher then would move once you banged the dashboard and restarted car.. We're advised to install a speedo app which completely flattened phone battery and had no idea what speed we were doing so cut our outings in half.. Apparently this car has had this problem before and was still rented to us... Not happy at all

Pros: Very efficiently and friendly staff

Pros: Lads that picked us up and did the hand over were nice and efficient

Cons: Just the 100km per day limit

Pros: Everything! The service was outstanding and super easy with the airport transfer. The quality of the car we were given to drive was also superb - we felt completely safe driving it.

Cons: Nothing!

Pros: The car rental company's representative was helpful and accommodating.

Cons: Nothing

Pros: Friendly service

Cons: The amount of time for pick up at the airport Also tried to photo copy both sides of the credit card, therefor revealing the 3 digit number on the back.

Pros: Quick and easy

Cons: Nothing

Pros: Very fast and efficient.

Cons: Just a note on cleanliness 9 points- the agent offered to wash the car but it was not very dirty so I took it as it was. He was the only one working that day as everyone had called in sick!

Pros: Friendly agent

Cons: No maps were available

Pros: Quick pick up and drop off

Pros: The ease of collecting and depositing the car. And the clear explanation of the staff on the terms and conditions of the rental.

Cons: Nil

Pros: they are upfront with costs

Pros: Professional and friendly staff

Cons: Nothing!

Pros: James was great

Cons: Brendon Ho was a complete dick

Pros: Good service

Cons: Very good service. The staff is very helpful.

Pros: Polite

Cons: Nothing

Pros: Friendly

Cons: No sign off record to acknowledge return of car , condition of car, km travelled, etc to preclude unexpected charges afterwards.

Cons: - Added a surcharge for the holidays that was not in the advertised price - Didn't answer the phone when I arrived and called to pick up the car

Pros: Excellent personal service.

Cons: Nil.

Pros: Very friendly and efficient. Car in excellent condition. Went through all paperwork carefully, and gave me time to read before signing (most companies rush that part). Free shuttle to/from airport terminal - it was waiting for us when we arrived.

Cons: Nothing - really great service.

Pros: Price value

Cons: Navi was not so good, difficult to see during sunlight

Pros: Will definitely rent from the again! Very good service!

Pros: Brendan and his soon to be fiancée were just very lovely and very easy going! Absolute pleasure doing business with them

Cons: Pick up instructions were not great, but we got there in the end!