Perth Airport (PER), Perth, Australia
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Driver's country of residence is United States of America (USA) and age is 30-65
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City Centre Car Rentals at Perth Airport

5/51 Great Eastern Hwy, South Guildford Wa 6055, Perth
0061894794900
Pick-up instructions
Please call +618 9479 4900 once you have collected your luggage and exit to the pickup/drop off area. At the pickup/drop off area you will be able to see different stands/zones in alphabetical order. Please kindly inform us the stand you are at and we will drive round to where you are. We will head back to our office less than 10 minutes away to finalize paperwork and payment.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up
Business hours
Mon:09:00-17:00
Tue:09:00-17:00
Wed:09:00-17:00
Thu:09:00-17:00
Fri:09:00-17:00
Sat:09:00-13:00
Sun:09:00-13:00
Period outside of business hours
Mon:05:00-08:59; 17:01-22:00
Tue:05:00-08:59; 17:01-22:00
Wed:05:00-08:59; 17:01-22:00
Thu:05:00-08:59; 17:01-22:00
Fri:05:00-08:59; 17:01-22:00
Sat:05:00-08:59; 13:01-22:00
Sun:05:00-08:59; 13:01-22:00
Holidays (Office closed)
June 3
April 25
March 4
January 26
September 23
January 1
December 26
December 25
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Australia
MG 3
June 10, 2024

Pros: Price was reasonable, instructions about picking up the car outside normal hours were good.

Cons: The office didn't open until 9am when dropping the car off!!! With a 10am flight it didn't allow for any hold ups.

Singapore
MG ZS
June 9, 2024

Pros: Excellent Service by the friendly and responsive staff

Cons: Nil.

Malaysia
Mitsubishi Outlander
June 5, 2024

Pros: Very responsive.

Cons: The driver very friendly. The information provide is very useful.

Australia
MG 3
June 4, 2024

Pros: Cheapest price around and got exactly what we needed

Singapore
Mitsubishi Outlander
June 4, 2024

Pros: easy to get help and answer

Cons: All good.

Singapore
Hyundai Tucson
May 31, 2024

Pros: nothing

Cons: the guy is clueless about the car pass me the car key. ask me drive off, did not check car, no form to sign. however when returning car, the form come out. wow

Singapore
Suzuki Baleno
May 28, 2024

Pros: Value for money

Cons: A little far from airport.

New Zealand
MG 3
May 27, 2024

Pros: Very efficient

Singapore
MG 3
May 23, 2024

Cons: I booked an MG 3 equivalent but was told that kia rio was the equivalent when I got there. Was told also that drop off for passengers can only be at 1 location. My daughter's and my flight was at different terminals and I had to drop her off at her terminal before I sent the car back. It was a hassle

Malaysia
Hyundai iMax
May 18, 2024

Pros: Fast service

Cons: nill

New Zealand
MG 3
May 16, 2024

Pros: Easy to deal with and very lovely

Australia
Mitsubishi Outlander
May 13, 2024

Cons: Easiest car rental we have had.

Malaysia
Suzuki Baleno
May 11, 2024

Pros: Good car n easy to handle

Australia
MG ZS
May 11, 2024

Pros: Car we booked was not offered. Car offered was too small for luggage. After discussions was given Car booked

Australia
MG 3
May 7, 2024

Pros: Friendly

Cons: Nothing

New Zealand
MG ZS
May 6, 2024

Pros: Great service had to wait a while at the airport to be collected and the distance from the airport.

Cons: Charges for after hours pick up on Saturday afternoon. Lots of others collecting vehicles and staff seemed to be working as a normal day. Being involved in the tourist industry doesn't allow you to make extra money from visitors.

Australia
MG ZS
May 3, 2024

Pros: quick and easy

Cons: nothing they were great

Australia
MG 3
April 30, 2024

Pros: Office staff were friendly and collection was easy once we were transferred from the airport.

Cons: Location is off site and we had to wait for transfer to collect car. After-hours drop-off on return was chaotic. The office was unattended and only one driver was working with multiple groups returning vehicles at night and waiting for airport transfers.

New Zealand
MG ZS
April 29, 2024

Pros: Easy and friendly

Australia
MG 3
April 28, 2024

Pros: efficient and friendly service, value for money

Australia
MG 3
April 18, 2024

Pros: Ease of drop off

Cons: Forgot the GPS request but eventually sorted quickly.

Australia
MG 3
April 18, 2024

Pros: Great car, great value for money

Cons: The length of time to be picked up from the airport

United Kingdom
Mitsubishi Outlander
April 17, 2024

Pros: Girl was very helpful and friendly when we picked the car up. Explained things well and used a map/ photo’s

Cons: The guy who we dropped the car off with was as miserable as sin

Australia
MG ZS
April 16, 2024

Pros: easy yo book and prompt service.

Cons: Car selection I would not get the MG again, loud road noise very annoying on long trips.

Malaysia
Hyundai Tucson
April 15, 2024

Pros: Easy access & convenience.

New Zealand
Suzuki Baleno
April 14, 2024

Pros: The lady on the service desk was very organized and knowledgeable.

Cons: Little difficulty in getting to carpark B at Perth airport. Ended up parking a fair distance from bus stop. Hadn't been there before and found it a bit foreign.

Isle of Man
Hyundai Tucson
April 12, 2024

Pros: City car rentals were great to use. Much cheaper than renting directly from the airport and came to pick us up from right outside to take us to the car. The car itself was in great condition, was very clean and we had no issues with it throughout our 19 day rental. We extended our rental with very little notice at the end to an out of hours time and city car rentals were great at making arrangements to drop the car off at the airport which was fantastic. Would definitely use these guys again

United Kingdom
Hyundai Tucson
April 5, 2024

Pros: Professional and friendly

Australia
MG ZS
April 3, 2024

Cons: Was very hard after getting off plane to know what shuttle we were looking for, would it have signage? We were waiting out in the hot sun for about 1/2 after arriving at the pick up location

Singapore
Nissan X-Trail (5+2)
March 30, 2024

Pros: Customer service is phenomenal!

United States of America (USA)
MG ZS
March 29, 2024

Pros: Very friendly and willing to help us find a more suitable size car

Cons: They close too early on Saturday evenings even though the office was filled with customers. We all had to pay a lot extra for "after hours" service when they were so busy. Maybe its how they make extra money but charging so much more because they are officially closed even though they have two workers at that time of the evening.

Singapore
MG 3
March 28, 2024

Pros: Super friendly and helpful staff really Easy process

Cons: Nothing

New Zealand
MG 3
March 27, 2024

Cons: The car provided was missing the boot parcel shelf which I would expect to come with the vehicle to protect my belongings from view. They attempted to swap the car for me to one with a shelf, however part of the bumper was not attached to the vehicle and I did not feel safe taking that car.

Singapore
Mitsubishi Outlander
March 19, 2024

Pros: Friendly n efficient staff, pick up at Airport, car collection smooth and easy.

Cons: Nothing I can think of.

Australia
MG 3
March 19, 2024

Pros: Very helpful

New Zealand
Mitsubishi Outlander
March 17, 2024

Pros: Personal friendly service

Australia
Mitsubishi Outlander
March 17, 2024

Pros: Good reliable service

Austria
MG 3
March 14, 2024

Pros: Good car

Cons: Big admission for "non office time" (after 1pm on Sunday - ridiculous) 150 aud for going further "remote" places

United Kingdom
MG ZS
March 10, 2024

Pros: Good value, friendly & helpful staff, excellent car, no hassle with pushy sale of unwanted excess insurance (as you get at many rental companies)

Cons: Bizarrely they close at 1pm on Saturdays and Sundays so an out of hours surcharge is payable. Not excessive (ours was AUD68, 10% of the hire charge) but a little crazy given they're serving an international airport.

Singapore
Mitsubishi Outlander
March 10, 2024

Pros: Car was good and comfortable. Clean. Car seats requested quite average and used.

Cons: The rental pick up is quite far away from the airport. Airport shuttle takes a long time to come. Requires you to make an international call when u arrive before they come and pick you. They take a long time to come and pick you. - waited at least 20 minutes after I called although I followed instructions to only call after I had picked up luggage and was waiting for them already. If they take so long to come they should advice us to contact them while waiting for luggage

Australia
Hyundai Tucson
March 3, 2024

Pros: Super easy , friendly staff, all details fully explained on pick up. No grey areas.

United Kingdom
MG 3
February 28, 2024

Cons: Bit of a mix up with courtesy bus pick up which took some time to resolve

United Kingdom
MG ZS
February 28, 2024

Pros: Overall City Car Rental provide an excellent service. I would totally recommend using this company.

Cons: Their office is a short ride away from the airport but the shuttle service is pretty efficient.

United Kingdom
Nissan X-Trail (5+2)
February 28, 2024

Cons: Just 20 min drive, but as long as you’re not in a huge rush, it’s all good

Australia
MG ZS
February 26, 2024

Pros: Everything. An absolute joy to deal with.

Cons: Nothing, everything was excellent.

United Kingdom
MG 3
February 24, 2024

Pros: The young chap who took us back to Perth Airport was kind, courteous and chatty. Honestly, a great service and value for money. Rather use a family run business like this than a larger one.

Australia
MG ZS
February 23, 2024

Pros: Professional and prompt

Cons: Nothing really, it was all easy to understand and our car was ready and in great condition.

Australia
Suzuki Baleno
February 21, 2024

Pros: A smooth and efficient service in getting and dropping off the hire car. Conditions of hire were very clearly explained and made it easier to determine places that could be visited compliant with the terms of the hire. The shuttle was quick in both directions.

Cons: It was a bit surprising that I had to pay an out of hours fee for pick up and drop off on a Saturday early afternoon. Not a big thing but I would have thought were there anyway for other rentals?

Australia
MG ZS
February 20, 2024

Pros: It was a great clear car with fast and efficient service and care

Cons: Nothing bad to say

United States of America (USA)
MG 3
February 15, 2024

Pros: It was the quickest pickup I have experienced. The staff were nice and accommodating.

Australia
MG 3
February 14, 2024

Pros: Great shuttle to airport with friendly driver

Cons: All good

United States of America (USA)
Nissan X-Trail (5+2)
February 13, 2024

Pros: Jared and Azura were kind , understanding and willing to assist us. Jared arranged for us to be picked up at the perth airport the day we arrived and even move the pick-up time as our flight to Perth was delayed. Azura arranged for someone to drop us to the train station after we dropped off the vehicle. Thank you again for all that you do. Wonderful service. it is so true that we decided to hire another vehicle from city centre car.

Cons: My husband and I appreciated everything.

Australia
Hyundai iMax
February 10, 2024

Pros: Efficiency and ease of service. Value for money. After hours pick up, drop off service.

Australia
MG 3
February 1, 2024

Pros: Very friendly and helpful.

Cons: Wrong phone number on paperwork tried calling came up with not connected.

Australia
Suzuki Baleno
January 30, 2024

Pros: They are nice, helpful and friendly.

Cons: None.

Australia
Nissan X-Trail (5+2)
January 30, 2024

Pros: Very efficient, accommodating and value for money

Cons: Being picked up from the airport could have definitely been more organised and visually more recognised.

Australia
MG ZS
January 30, 2024

Pros: Very cost efficient and straight forward rental process

Cons: N/a

Australia
MG 3
January 26, 2024

Pros: friendly, professional

Cons: nothing

Australia
MG 3
January 21, 2024

Pros: Everything. Friendliness, efficiency, good communication, competitive price, cleanliness of car.

Cons: Nothing

Australia
MG 3
January 18, 2024

Pros: Very friendly, very helpful, all went smoothly. No problems with car, what more could you want

Australia
MG ZS
January 17, 2024

Pros: Very friendly, efficient and honest.

Australia
MG 3
January 9, 2024

Pros: Cheap and reliable

Australia
Nissan X-Trail (5+2)
January 8, 2024

Pros: Staff were pleasant and efficient. Processes were simple and clear.

Cons: Was difficult to find anything negative. The rear floor mats were bulky and didn’t fit well ( different brand ) and we had a very full car so was a very slight inconvenience. But really not significant

United Kingdom
Suzuki Baleno
January 5, 2024

Pros: Efficiently dealt with original Sat nav problem and offered speedy resolution.

Cons: Nothing

Australia
MG 3
January 3, 2024

Pros: Very friendly staff

Cons: Cheap Chinese high mileage unsafe (No ANCAP Rating) cars, not conformable to drive.

Indonesia
MG 3
December 30, 2023

Pros: I got Kia Rio, not sure about the year model, but seems new. It was in a prime condition and had no problem at all during the journey.

Cons: There were some additional fees. It would be even better if they were mentioned clearly at the front, and not at a small or detailed T&C.

Australia
MG ZS
December 29, 2023

Pros: Brand new cars and very neat and tidy

Australia
Suzuki Baleno
December 25, 2023

Pros: Service was really great.

Cons: Airport wait time.

Australia
Hyundai iMax
December 24, 2023

Pros: Everything.

Cons: Nothing at all.

United Kingdom
MG 3
December 20, 2023

Pros: Efficient service, understanding staff and good value for money.

Cons: Car had no water in the windscreen washer when handed over, would be good to check this first!

Australia
MG 3
December 19, 2023

Pros: lovely people

Australia
MG 3
December 18, 2023

Pros: Everyone was so lovely to deal with. Very informative. Super lovely group of people.

Cons: No concerns

Indonesia
MG ZS
December 17, 2023

Pros: Fast and flexible service

Cons: Nothing

Australia
MG 3
December 13, 2023

Pros: They listened and sorted the issues with great courtesy.

Cons: The fact we ended with a compact rather than a small car.

Australia
Hyundai Tucson
December 13, 2023

Pros: They organised valet service to pick us up from the airport to our car and we returned it to the same place and were driven back to the airport for departure. Very easy process and located very close to airport.

Cons: No direct contact with City Car Rentals as we were arriving and departing outside office hours. All arrangements were done via email.

Singapore
Nissan X-Trail (5+2)
December 11, 2023

Pros: Very responsive in terms of communications and very clear instructions on how to collect car (including after hours pick up) as well as how to drop off car.

Australia
MG ZS
December 11, 2023

Pros: Staff were excellent, efficient and friendly

Singapore
MG ZS
December 10, 2023

Pros: Polite and friendly

Cons: Took a while to get replacement car

Australia
MG 3
December 8, 2023

Pros: Pleasant staff at pick up desk and a reliable car

Cons: I dropped the car off at 8am and the shuttle bus service to the airport didn’t commence until 9am so I needed to find my own way there. This was not explained to me until I picked up the car.

Australia
MG ZS
December 5, 2023

Cons: I booked the car from Monday noon till Friday night. When we arrived there the drop off time said 11am and for later drop off we had to pay another day.. so many things went wrong, I cannot recommend this place, I’m sorry! I even told the staff but they didn’t do anything.

Australia
MG 3
December 3, 2023

Pros: All staff very friendly and helpful

Cons: No Complaints

Australia
MG 3
December 1, 2023

Pros: Very friendly. Very communicative

Cons: Extra charge for a further distance. We were always on a made surface so I can’t see why.

Hong Kong
MG ZS
November 30, 2023

Pros: Efficiency

Cons: The staff did not check the car before picking up the car in the presence of me.

United Kingdom
MG 3
November 28, 2023

Pros: Very friendly and straightforward

Australia
MG 3
November 27, 2023

Pros: Car was average condition with dents and broken front clip. Washer bottle was empty. Cleanliness of the car was very average- under the bonnet was dirty.

Cons: The lack of a car user manual to allow you to work out what the warning lights meant - Had to google their meaning. Was very surprised that they were hiring out a vehicle with panel damage and front clip broken.

Singapore
MG 3
November 27, 2023

Pros: Good service We accidentally left a baggage at the rental and the representative helped to send it back to us at the airport.

Cons: The GPs is not good. If can provide GPS system that’s is integrated with the car’s navigation system that’ would be good . Though I paid for the GPS, never used it. Just used google maps only

United Kingdom
MG ZS
November 25, 2023

Pros: Car didn’t start on first time in a couple occasions and engine sounded like it was going to blow up p it was so loud

Australia
MG 3
November 22, 2023

Pros: Quick and easy

Cons: Na

Australia
Hyundai Tucson
November 20, 2023

Pros: Friendly customer service and good condition cars

Australia
MG 3
November 19, 2023

Pros: When we arrived, we were given a car. When we checked it, we realised that it was much too small for us. My husband is over 6 feet tall. I asked if it was possible to organise another car and the agent very kindly organised another vehicle which was appreciated.

Cons: There are no public toilets at the facility, which is difficult when often people have just come from long flights etc.

Singapore
Hyundai iMax
November 17, 2023

Pros: Google

Cons: CarPlay not fully functional and fortunately it was finally resolved with change of car. This is a good recovery dispute the initial hiccup

Singapore
Hyundai iMax
November 9, 2023

Pros: Friendly staff

New Zealand
Hyundai Tucson
November 7, 2023

Pros: Good communication, easy pick-up, modern car.

Cons: Car overdue a service, amount of personal identifiable information required.

Germany
MG ZS
November 7, 2023

Pros: Nothing special

Cons: You need e-mail phone and WhatsApp to talk to them Additional fees to reduce geofence They do only reply if they want to

Malaysia
MG 3
November 7, 2023

Pros: Very helpful especially pick up services

Cons: none

Australia
Hyundai iMax
November 7, 2023

Pros: I was disappointed that their initial rate did NOT include insurance!!!

Cons: It was a very clean new vehicle & the staff were very helpful

New Zealand
MG 3
November 4, 2023

Pros: The service was fantastic

United Kingdom
MG ZS
November 1, 2023

Pros: Great swift service

Cons: Nothing the experience was perfect

Australia
Suzuki Baleno
October 31, 2023

Pros: Very nice people and helpful. Car in immaculate condition. Easy on petrol.

Cons: Need to make sure your plane flights fit in with office hours.

Australia
Nissan X-Trail (5+2)
October 30, 2023

Cons: The car was due a service

Australia
MG 3
October 26, 2023

Pros: Cost

Cons: office hours only 09:00 to 13:00 no transport to airport. Alpha has a better service in Brisbane.

Australia
MG 3
October 19, 2023

Pros: Efficient and short

Cons: No issues

Australia
Hyundai Tucson
October 19, 2023

Pros: Car clean and in excellent condition. Friendly, helpful staff.

Cons: Address given for late drop-off and shuttle to airport was incorrect. After some panic, we luckily saw the sign for Skypark further along the highway.

Australia
MG 3
October 17, 2023

Pros: Due to flight cancellation has to collect car in the middle of the night . Great communication

Australia
MG 3
October 16, 2023

Pros: Efficient and friendly collection from airport and then transport back to airport.

Cons: Rigid rules meant we had to pay for an additional day’s hire.

United Kingdom
MG ZS
October 14, 2023

Cons: Not had my deposit returned

Australia
Nissan X-Trail (5+2)
October 13, 2023

Pros: It was just easy, awesome brand new car. Shuttle to pick up and drop off, drivers really friendly.

Australia
MG ZS
September 25, 2023

Pros: Excellent all round service.

Cons: Nothing.

New Zealand
MG 3
September 20, 2023

Pros: inexpensive.

Cons: can't think of anything that I'm justified in commenting on.

Australia
Hyundai Tucson
September 19, 2023

Pros: Friendly service and they answered my questions promptly

Cons: The contract excluded driving on unsealed roads

Singapore
Hyundai Tucson
September 19, 2023

Pros: Quick, easy and smooth processing

Cons: Friendly Staff!

Australia
MG 3
September 18, 2023

Cons: Stranded at airport for an hour, unable to contact agent as their computers/phones not working

Australia
MG 3
September 17, 2023

Pros: Efficiency Complimentary bottle of water 😊

Cons: Being told the full insurance we got through our original booking wouldn't cover as it was through a second company. That company was why we got the car from you.

Hong Kong
MG 3
September 15, 2023

Pros: Cantonese staff.

Cons: The car is old and one of the wheel cap was loosen easily. We bought full insurance from Discover Cars, but City Centre Car rentals demanded compensation from us and withheld my AUD 500 deposit. Now we need to wait for Discover Cars' return.

Australia
MG 3
September 13, 2023

Pros: See above

Cons: See above

Singapore
MG 3
September 13, 2023

Pros: Very communicative. Easy, great service.

Australia
MG 3
September 2, 2023

Pros: ...

Cons: As above!!!

Singapore
Nissan X-Trail (5+2)
September 1, 2023

Pros: Nil

Cons: The car rental office is a distance from the airport and additional time is needed to turnaround.

Canada
Hyundai Tucson
August 29, 2023

Pros: they close at 5, called to say the plane will be arriving late, they said they will wait for me.

Cons: nothing

Malaysia
MG ZS
August 26, 2023

Pros: City Centre Car Rental took 500AUD deposit for insurance and supposed to return/reverse the transaction on the card on the same day but after 1 week no refund has been initiated. Talked to Amber from the city centre car rental but no response has been given.

Cons: City Centre Car Rental took 500AUD deposit for insurance and supposed to return/reverse the transaction on the card on the same day but after 1 week no refund has been initiated. Talked to Amber from the city centre car rental but no response has been given.

Australia
MG ZS
August 24, 2023

Pros: The staff were polite easy to get along with and I left a charm that I bought in W.A. in the car and they are posting it back to me. Wasn’t too much trouble to go and check for me. It was very easy and painless amazing customer service. Thank you 😊

Australia
MG 3
August 22, 2023

Pros: Friendly staff and quick efficient pick up and drop off. Car was in good shape and economical

Australia
MG ZS
August 22, 2023

Pros: Very nice people and very nice cars

Cons: Nothing

Australia
MG 3
August 18, 2023

Cons: Still waiting for the deposit that was taken after 48h

New Zealand
MG 3
August 14, 2023

Pros: Helpful and friendly service.

Cons: Extra time spent on pick up and drop off compared to a terminal based operation.

Australia
MG 3
August 12, 2023

Cons: Just had small trouble getting the demister to work better

United Kingdom
Hyundai Tucson
August 12, 2023

Pros: Great car, helpful staff, easy to deal with

Cons: Phone number on email didn’t work when typed in, not just for me but the info service at the airport too. I had to Google their details to be able to call them for pick up at the airport

Australia
MG ZS
August 10, 2023

Pros: The lovely staff picked me up from Perth airport and had me on the road in the exact car I’d chosen very quickly. The car was brand new and very comfortable and easy to drive. The price was much cheaper than any other company I found for the car I wanted. I’m definitely using them next trip!

Cons: Nothing

Australia
Nissan X-Trail (5+2)
August 9, 2023

Cons: Poor customer service

Australia
MG ZS
August 9, 2023

Pros: Good service and quick response

Singapore
Hyundai Tucson
August 8, 2023

Cons: too far from the airport. Drop off is also far.

Singapore
Hyundai iMax
August 7, 2023

Pros: Friendly and fast service

Cons: Operations hours are not helpful as flight hours are usually late. Luckily, service staff was willing to stay extended hours to attend to us.

Australia
Hyundai Tucson
August 6, 2023

Pros: Responded promptly to enquires.

Australia
MG ZS
July 31, 2023

Pros: Communication as we were delayed

Cons: There was a tiny chip in the windscreen when handing back and they were so rude about it would never use this company again the communication regarding getting paperwork for insurance was ridiculous I had to chase them it took a week for something that should only have taken a day

Malaysia
Hyundai Tucson
July 31, 2023

Cons: Communication needs to be improved on location of City Centre Car Rentals. My booking confirmation form indicated to take shuttle to the office which is not available. It took me more than one hour to find my way there from the ariport on the day of collection

Australia
MG 3
July 27, 2023

Pros: One of the best rental cars service I ever experienced

Australia
MG 3
July 27, 2023

Pros: Very smooth. Even with a flight delay the staff were very communicative and pleasant. The drop service after hours was faultless also.

Cons: Nothing I didn't like

Australia
MG 3
July 19, 2023

Pros: Okay

Cons: All okay

New Zealand
MG 3
July 19, 2023

Pros: Amazing

Cons: Efficient and Friendly and extremely helpful

United Kingdom
MG ZS
July 19, 2023

Pros: 50/50 communication

Cons: The actual size of the car.

New Zealand
MG 3
July 16, 2023

Pros: pick up at airport very quick;signing up,driving out with rental verty quick

Cons: nothing

Australia
MG 3
July 16, 2023

Pros: Unfortunately our experience with city car rentals did not start off very well. The car we were originally given was mechanically not good and we had to return it. It should not have been rented out. We returned to the depot wasted over an hour to swap over the car. After being reluctant to take the same model again we had to pay to upgrade to a newer car. The staff never offered an apology (except one young Asian guy he was great) and made us feel like we were complaining over nothing.

Cons: The fact that the car they rented us was about to break down and when we returned it to them and lost over an hour in time they made us feel like that’s what we rented… The car should not have been rented to anyone. They never apologized at all.

Australia
MG 3
July 15, 2023

Pros: Pick up and drop off instructions very easy.

Cons: Rental didn't open until 9.00. We had to wait until office was opened.

Germany
MG 3
July 14, 2023

Pros: Very helpful and friendly

Cons: Finding rental desk/place

Australia
Suzuki Baleno
July 14, 2023

Pros: Excellent pick up and drop off. The car was very clean and had very few existing damage marks. The staff were very friendly and helpful.

Singapore
Nissan X-Trail (5+2)
July 13, 2023

Pros: Efficient and hassle free experience!

Cons: None

Australia
Hyundai Tucson
July 10, 2023

Pros: overall good

Cons: when collecting car, had unlimited mileage, then when we said we'd be going beyound a zone, had to pay extra ?

Malaysia
MG ZS
July 9, 2023

Pros: Friendly service

Cons: Nothing at the moment

Australia
Hyundai Tucson
July 8, 2023

Pros: Good service, reliable, good price, no hidden costs and airport shuttle

Australia
MG 3
July 7, 2023

Pros: Quick and efficient service!

Cons: Good product at a good price, and easy to deal with!

Australia
MG 3
July 6, 2023

Pros: Friendliness

Australia
MG ZS
June 24, 2023

Pros: Value for money

Cons: Nothing

Singapore
Nissan X-Trail (5+2)
June 22, 2023

Pros: It was really affordable for the type of car and number of days we were renting it for. Car was pretty decent as well for a family with young kids.

Cons: Very efficient and helpful staff. The pick up and drop off were all made very easy and convenient for us. Staff were really friendly too. Thank you City Car Rental.

Australia
MG ZS
June 20, 2023

Pros: great people and service

Cons: nothing

Singapore
MG ZS
June 19, 2023

Pros: Overall the car and service was great.

Cons: I would the hindrance of using the shuttle service to collect and pick up the car but it was negligible.

Australia
MG 3
June 18, 2023

Pros: Delivered what they promised

Australia
MG 3
June 18, 2023

Pros: It is efficient in getting the car or dropping the car.

Cons: It didnt state that they will charge the remote area fee until we arrived. Also, the direction of their pick up shuttle is not the same as stated on their website. When returning our car, they urged us to get out of the car as they needed the car.

Australia
MG 3
June 17, 2023

Pros: Friendly and quick

Australia
MG 3
June 16, 2023

Pros: Very pleasant to deal with.

Cons: Just the ‘not available to pick up from the airport’. Lost a bit of time organising pick up and travelling to the agency office.

Australia
Suzuki Baleno
June 14, 2023

Pros: Friendly staff and very efficient pick-up/drop off process.

Cons: Car was a little banged up but it was well documented and recorded.

Singapore
MG 3
June 12, 2023

Pros: I like how it was fast transaction.

Cons: What I did not like was some equipment like the NAV GPS and phone holder was not recommended. I got even lost with the NAV GPS, so I turned to Google Maps instead. The phone holder was frivolous as it kept slipping off.

Australia
Hyundai Tucson
June 6, 2023

Cons: Told to drop off car at 8.30 as fight home was 10.00 Only one staff member there znd someone arrived 3 hours early to collect there's This was very time wasting and stressful for us wIting 20 mins before interuppting and advising we had to go Ended up leaving car unchecked - another stress we didn't anticipate Not staff members fault but could be avoided by explaining to clients that they had requested a later pick-up and we needed to be checked out

Singapore
Nissan X-Trail (5+2)
June 4, 2023

Pros: Friendly staff. Service oriented.

Singapore
Hyundai Tucson
June 4, 2023

Pros: I was informed that the insurance coverage only covered 500km radius from Perth, the furthest north I could drive was Geraldton unless i top up about $130 for additional insurance to travel to Kalbarri and pink lake. This info wasn't apparent when I booked the car so I had to change my plans but I appreciated the info was made known to me and I had a choice to top up or not.

Cons: The need to rent a phone holder. It would be nice if it came foc (its a low value item!) and you charge the full price of the holder if the client fails to return it with the car. I wasn't affected though since I brought my own :)

Australia
MG 3
May 29, 2023

Pros: Everything

Cons: Nothing. You had great communication ☺️☺️

South Africa
MG 3
May 17, 2023

Pros: The staff are phenomenally helpful and really goes the extra mile to assist!!

Australia
MG 3
May 15, 2023

Pros: easy instructions for picking up after hours

Cons: only had phone contact which was good for picking up car after hours but useless for returning...glad we were at airport 3 hours early!!!

United States of America (USA)
MG 3
May 14, 2023

Cons: The rental company was closed when my flight landed at 7pm - what company closes that early when international flights always land later at night. I was charged for an extra day for no reason

Australia
Hyundai Tucson
May 11, 2023

Pros: New Car friendly service airport piick up and drop off. Thanks

Malaysia
MG 3
May 11, 2023

Pros: Asian staff - Malaysian. Communication makes it easy

Cons: None

United Kingdom
MG ZS
May 10, 2023

Pros: Easy to contact and deal with when I needed to add on extra days

Cons: Nothing

Singapore
Hyundai Tucson
May 2, 2023

Pros: Clear instructions on who to call and what to expect.

Cons: No clear instructions in returns.

Hong Kong
Suzuki Baleno
April 30, 2023

Pros: Friendly and helpful staff

Australia
MG ZS
April 30, 2023

Pros: Good price and convenient service.

Cons: N/A

Australia
Suzuki Baleno
April 27, 2023

Pros: Quick Pick up and drop of at airport

Australia
MG ZS
April 25, 2023

Cons: Car picked up at airport. Everything was fine until I got to my destination and dropped bags off. Trying to start car again was a failure as battery died and needed to wait an hour for RAC serviceman to arrive and swap battery out. Was raining and night time so not ideal. Surprised as this is a rental car and these things shouldn't happen.

Australia
Nissan X-Trail (5+2)
April 21, 2023

Pros: Great car, great fuel economy and a no hassle transaction! Thanks

Cons: Nothing really.

United Kingdom
MG ZS
April 15, 2023

Pros: It was really good overal. The staff were reliable and the car was right for what we needed

Cons: The only thing which was concerning was a chip in the windscreen which we were worried would develop into a full crack while we were touring about. Also there was a broken rear light which I was concerned we might get stopped for as this would happen in the UK

Australia
Hyundai Tucson
April 15, 2023

Pros: Pleasant friendly staff

Australia
Nissan X-Trail (5+2)
April 9, 2023

Pros: The staff was very friendly and efficient.

Cons: N/A

Singapore
MG ZS
April 3, 2023

Pros: Fast and efficient service.

Cons: There’s nothing I didn’t like about the service. The only issue was the wait at the airport to be picked up was rather long. Maybe you can consider setting off to the airport in advance if it is confirmed that the customer is arriving.

Australia
MG 3
March 27, 2023

Pros: Friendly staff. Easy no stress process

Australia
MG 3
March 26, 2023

Pros: The other Lady who drove me to the Qantas terminal. I don’t know her name, but she was wearing a scarf, or whatever they are called around her head. She was lovely.

Cons: The receptionist.

Singapore
MG ZS
March 22, 2023

Pros: After we made our resentment clear several times, Ms. Azura was kind enough to offer a replacement but another day which was not possible for us due to our pre-planned schedule and we couldn't drive back to the car centre to collect another car in the middle of our trip.

Cons: arrogant and indifferent attitude of the staff (not Ms. Azura). They didn't even bother to note the broken component in the hand-over form and waited until we found the defect. This was a dubious act.

United Kingdom
Suzuki Baleno
March 21, 2023

Pros: Pleasant staff when picking up and dropping off.

Cons: State of the car and really didn’t feel that safe in it.

Hong Kong
Hyundai Tucson
March 21, 2023

Cons: Instructions for pick up and drop off where sent only on the day, earlier would have been better

Singapore
MG ZS
March 20, 2023

Pros: Friendly agent. Response to request for after office hour request.

Cons: Prefer to pick up car at the airport instead. However, they do provide transport to their office to pick up car.

Australia
MG 3
March 20, 2023

Pros: friendly staff, quick pick up and drop off, and take us to airport quickly

Cons: I'm still waiting for the $500 security hold to be released, it now over 48 hours sins we gave back the car and was told it would be released. and if there is a accident i have to fight the agent to get my money back, as i paid insurance with them but the car rental company does not recognize that insurance

Singapore
Hyundai iMax
March 19, 2023

Pros: The sale agent, in particular Vivianne have been especially helpful

United States of America (USA)
MG 3
March 14, 2023

Pros: Supportive

Cons: I emailed them that cruise control was not working. They responded, but only by suggesting I call to learn how to use cruise control. Didn’t accept that cruise control not working. (I’ve owned three of the model we rented and know how to use cruise control.)

United Kingdom
MG ZS
March 12, 2023

Pros: Prompt pick-up and transfer to their nearby depot, friendly service, car was clean car and exactly as advertised, they didn't push to upsell me, and much better value than on-airport suppliers.

Cons: Nothing - will use again if the price remains competitive

Australia
MG 3
March 10, 2023

Pros: from the time of pick-up from the airport via the shuttle to the return to the airport was great service

Cons: nothing

United Kingdom
MG ZS
March 9, 2023

Pros: Staff friendly

Cons: Missing satnav and car seat, had to go back the next day to collect but not offered any compensation despite drive 40mins away.

Netherlands
Hyundai Tucson
February 27, 2023

Pros: efficient en vriendelijk en snelle shuttle service naar het vliegveld, ver herhaling vatbaar

Cons: -

United Kingdom
MG 3
February 20, 2023

Pros: Great people very good customer care 👍

Netherlands
MG ZS
February 3, 2023

Pros: The windows inside of the car where dirty , fat . We have to clean them

United Kingdom
Suzuki Baleno
February 2, 2023

Pros: Great lady at the rental office

Australia
MG 3
January 30, 2023

Pros: It was simply amazing ! Great car ! Great service!!

Australia
MG ZS
January 6, 2023

Pros: No complaints.

Cons: Efficiency.

United Kingdom
MG ZS
January 5, 2023

Pros: Quick easy just worked

United Kingdom
MG ZS
December 31, 2022

Pros: Quick

Cons: Paid discover cars a premium that was over the top of the price compared to the quote

United Kingdom
Suzuki Baleno
December 23, 2022

Pros: Friendly personal service

Cons: nothing really

United Kingdom
MG ZS
December 10, 2022

Pros: Prompt pick up from the airport and return to the airport. All paperwork completed in advance on line thus no delay in driving away.

Australia
MG ZS
December 10, 2022

Pros: Price

Cons: The pickup car from the airport was small. It would have been great if the pick-up car was already ready when we arrived in the airport.

United Kingdom
MG 3
December 1, 2022

Pros: Everything as described above

Cons: Not applicable

Singapore
Nissan X-Trail (5+2)
December 1, 2022

Pros: Car could not start due to faulty battery. Had to coordinate with supplier & theur insurance company & their contractor. Missed dinner & breakfast dealing with the natter

Australia
Suzuki Baleno
November 29, 2022

Pros: Friendly and helpful

Cons: Hours of operation only 9 to 5

Australia
MG 3
November 28, 2022

Pros: Easy, efficient.

Australia
MG 3
November 25, 2022

Pros: Easy!

Cons: Language barrier over the phone with international staff

Singapore
MG ZS
November 18, 2022

Pros: The pricing is cheap compared to the other car rental companies out there but it does not compromise on the service.

Cons: Nothing. Even when i have questions to clarify my doubts, the reply was fast. No complaints on my side.

United Kingdom
Hyundai i30
November 17, 2022

Pros: Very good value and easy to use when staying in downtown Perth.

Cons: The car didn’t seem to have been checked properly, and the handover could have been better indicating the fuel filler release pull in the car.

Australia
MG 3
November 14, 2022

Pros: super cheap and efficient

Cons: nothing

Ireland
MG ZS
November 8, 2022

Cons: Pre program sat nav for out of hours drop off.

Australia
MG ZS
November 5, 2022

Pros: Friendly and quick.

Cons: Nothing in particular

Australia
MG 3
October 29, 2022

Pros: Friendly, helpful staff, great cars, great prices!

Australia
MG ZS
October 26, 2022

Pros: Very professional friendly efficient staff.

Australia
Hyundai iMax
October 24, 2022

Cons: We got the car we requested which was great for 6 people and their luggage

Australia
MG 3
October 19, 2022

Pros: Very respectful and patient.

Cons: It was all great.

United Kingdom
Hyundai i30
October 17, 2022

Pros: great service

Australia
MG ZS
October 12, 2022

Pros: Friendly, helpful and informative

Cons: Nothing

Australia
Nissan X-Trail (5+2)
October 12, 2022

Pros: Very good car, reliable, excellent service. Thanks

Australia
MG ZS
October 12, 2022

Cons: No explanation of car operation such as touch screen, left hand based indicators etc. The agent did not know answers to our questions and there was no manual in the car.

Australia
Suzuki Baleno
October 11, 2022

Cons: Centre console had rubbish left in it from prior renter.

Singapore
MG 3
October 6, 2022

Pros: nothing

Cons: 1st car conditions are really bad: Dirty, i have to clean windscreen before I can drive off; car washer is empty, malfunction of tyre pressure indicator that caused alarm and I was told is normal; airconditioner is not working, , visible bad maintenance from the sight of engine compartment. whilst replaced car is new except dirtiness. bad experience with the supervisor, not ready to help and tend to push away problems, push hard for A$3500 card deposit on damage before releasing replaced car.

United Kingdom
Hyundai i30
October 4, 2022

Pros: Airport pick up worked well

Australia
Nissan X-Trail (5+2)
October 3, 2022

Pros: Cheap but top services.

Australia
Hyundai Tucson
October 1, 2022

Pros: Great friendly service.

Cons: Speaking to a machine on the phone first before talking to human, and confusing answering machine (bot)

Australia
MG ZS
September 26, 2022

Pros: Lovely service, picked up and dropped off at the airport, friendly staff, great car. Couldn’t fault and would use again.

Australia
MG ZS
September 25, 2022

Pros: Easy and detailed

Australia
MG 3
September 25, 2022

Pros: Affordable, condition of the car was great, service wonderful

Australia
MG 3
September 24, 2022

Pros: Friendly and Honest and cars in great condition

Australia
MG 3
September 23, 2022

Pros: I was treated like a real person, and not a cipher.

Cons: Clarify the phone-contact numbers that you give out. Once I arrived in Perth, it took me quite a while to figure out, that I only needed to ring the basic local 8-digit number, omitting all the ancillary digits.

Australia
MG 3
September 23, 2022

Pros: So easy and stress free

Cons: Everything was perfect

Australia
MG ZS
September 21, 2022

Pros: Vivienne was superb, sorted out my mileage problem, organised a discount, and got me on the road. Would recommend City Car Rentals

Cons: All good

Australia
MG ZS
September 19, 2022

Pros: Everything was so simple, staff were great, car was great, we will definitely be hiring again

Cons: Staff were very helpful, will definitely be hiring from them again

Australia
MG 3
September 18, 2022

Pros: Very friendly and helpful

Cons: All good

Australia
Hyundai i30
September 17, 2022

Pros: Pleasant and helpful staff, picked up at airport and returned on time.

Cons: Car was a bit smaller than what we had requested.

Singapore
MG ZS
September 16, 2022

Pros: Value for money, very good car quality.

Cons: Nil

Australia
MG 3
September 15, 2022

Pros: Quick and efficient.

Cons: Some delay getting picked up initially.

Canada
MG ZS
September 6, 2022

Pros: Friendly and helpful

Australia
Nissan X-Trail (5+2)
August 31, 2022

Pros: Overall excellent experience. Staff were extremely friendly and presented car well.

Australia
MG 3
August 26, 2022

Pros: Quick and efficient. Minor confusion at airport pickup as car wasn't easily spotted, i.e. no branding on car.

Cons: NA.

Australia
MG 3
August 25, 2022

Pros: good service and good value

New Zealand
MG 3
August 20, 2022

Pros: On return young woman very helpful I. Getting us to airport

New Zealand
MG 3
August 17, 2022

Pros: Pick up from train station in time ,drop off to hotel good easy to deal with

Cons: No negative comment

Australia
MG 3
August 15, 2022

Pros: We did not go on our trip we had to cancel

Australia
MG 3
August 14, 2022

Pros: Friendly staff

Singapore
Suzuki Baleno
August 12, 2022

Pros: The morning pick up via Skypark was efficient and on time. But given it is dark, there is no way for me to check the condition of the car.

Cons: The GPA is not in working condition - it is extremely laggy and we end up using our data on our google via phones. Do not subscribe and pay for GPS. It is not worth it.

New Zealand
Hyundai Tucson
August 12, 2022

Pros: Picked up from airport Delivered to train station.

Singapore
Nissan X-Trail (5+2)
August 11, 2022

Pros: Vivianne Shew provided clear explanation during the hand over of car. Pick up was prompt. She was polite and helpful.

Singapore
Hyundai iMax
August 11, 2022

Pros: prompt replies flexible and able to support when plans changed.

Australia
Hyundai Tucson
August 2, 2022

Pros: Excellent service

New Zealand
MG ZS
July 30, 2022

Pros: efficient, friendly, explained the insurance situation with Discover Cars which was not initially clear. the shuttle service back to the airport after dropping off the car was good.

Cons: Not being at the airport and having to wait for a shuttle to take us to the rental office. also it would have been good to have a quick orientation to the car as all the controls were the opposite way around to what i a used to and I was driving at night on unfamiliar roads.

Australia
MG ZS
July 30, 2022

Pros: communication was good and car was suitable for what we ordered

Cons: additional costs, poor pick up from the airport and when we picked up the car we were just given the keys and told the cart was outside ready for us. No information given in relation to the vehicle.

Australia
MG 3
July 29, 2022

Pros: The whole pick up/check-in process was quick and efficient. There was a slight issue with a defective GPS but that was resolved quickly and satisfactorily.

Cons: Nothing, everything was fine.

Australia
Hyundai i30
July 22, 2022

Pros: all good

Cons: changes of cars

Australia
MG 3
July 4, 2022

Pros: The car was ok once it got going

Cons: Time constraints re picking up and dropping of

United Kingdom
MG 3
June 14, 2022

Pros: Price & service

Cons: Car selection was very limited, and their was no explanation on how the equipment worked or what was available, no upgrade was offered.

Singapore
MG 3
June 9, 2022

Pros: The service at City Centre Car Rental was amazing and professional. Both the car pick up and dropping off are hassle-free and fast. Special thanks to Viviane who pick us up!

Australia
MG ZS
June 8, 2022

Pros: Friendly service, ease of being picked up from the airport and taken to the car rental office.

Cons: Nothing.

Singapore
MG ZS
June 1, 2022

Pros: everything is so easy. not difficult process

Cons: from airport to the place of rental took 15minutes of journey.. i wish there's one in the airport itselfs.

Australia
MG 3
May 31, 2022

Pros: Well priced, good communication.

United Kingdom
MG 3
May 30, 2022

Pros: Staff helpful and ensured drop off was ok despite a covid related staff problem

Australia
Hyundai iMax
May 28, 2022

Pros: Clean and tidy rental

Australia
Hyundai i30