Keddy at Paris Charles de Gaulle Airport

Pros: good process

Cons: nothing

Pros: Amal a été réactif mais j'ai dû attendre 45 min car pas assez d'agent

Cons: j'ai dû attendre 45 min car pas assez d'agent

Pros: quick processing

Cons: wait for car

Pros: When we finally found the desk which was an enterprise desk not keddy we did well. You need better notification about which desk to turn up to

Cons: Confusion about where we were picking up as car

Pros: Lovely customer service

Pros: So far NOTHING was provided by Keddy as it was all Europe Car

Cons: At Paris CDG there were NO signs for Keddy at all, only Europe Car!! That made finding the right collection point VERY confusing and when we did get to the right counter the service was very slow, and we were not offered the type of car we had requested but a bigger car than needed

Pros: Nothing.

Cons: Overcharge No response very bad service quality

Pros: No electric card for charges has been provided most of them in paris do not accept credit card and u need special local card.

Cons: No guidance and advise providing regarding where to charge car.

Pros: The price was good

Pros: Clean car, great drop off only took 5 minutes

Cons: One hour to get a car ready for us Had to fill out a lot of forms Car was hybrid not petrol only like we’d booked making petrol costs more expensive

Pros: Booking was easy

Cons: Details were not great, insurance info was not detailed when discussing with the agent, also didn’t get the car we booked.

Pros: I was surprised when I received the car from Europ Car Company that my account was suspended and I could not receive the car. The reason was from the Oslo office because I did not know it and they did not know it. They said I had to contact the administration after two days and I got involved. I had to rent a car from another company at a higher price, knowing that my problem with Europ Car Company was over. A year ago, but I don't know why the ban was not lifted due to the negligence of an empl

Cons: The car hadn’t been washed. Dirty exterior. Wasn’t informed in collection information that we should be looking for Euro Car. No person at collection area to assist.

Pros: Sylvie at the front desk at Charles De Gaulle was very professional and attentive, a delight to deal with

Cons: Nobody said me that i mustang go to Europcar desk, in Paris CDG there isn't a Teddy desk. My deposit is still blocked, after more than 34 hours this is not good

Pros: Il servizio di Europcar è stato molto soddisfacente

Cons: L'auto proposta (elettrica) aveva costi di drop off esorbitanti e non previsti nella prenotazione effettuata.

Pros: Great overall. When picking up the car we were a bit confused because the pick up information did not mention Europcar. A signage would be very practical.

Cons: Every thing was ok apart from the lack of signage that Keddy is part of Europecar.

Cons: The wait was around 45 minutes to be seen, with only two people in front of us but it just took ages.

Pros: The agents were friendly and arranged the car I wanted.

Cons: I had a flat tyre on the last day of the rental. It was a Sunday and I could not get anyone on the phone for 3 hours. After that a friend came and talked to them in French. It was handled and I got a new car to travel back to Paris to leave.

Pros: Worst service I have ever seen.

Cons: Nothing, terrible service

Pros: Lengthy process picking up car. Even though we had brought extra insurance, was still asked to take out more. The car's body was in very poor condition, but all scratches were not noted on paperwork so we had to get someone out of office to note them

Pros: agent service

Cons: hard to contact pre-collection

Pros: Car return.

Cons: - Wrong information about where to pick up the vehicle: upon arrival at the Airport, we went to the counter, where there was a paper indicating that the counter was closed and to go to the park; we went to the park and it wasn't there to pick up the vehicle, we had to go to another place much further away; - Waiting time to pick up the vehicle, 3 hours!!! - Very arrogant and mocking employee. All this accompanied by an 8 year old child! Inadmissible!

Pros: Good value

Cons: Customer service, yelling out of the desk my surname when the car is ready, there are some manners when calling a customer name. MR OR MS

Pros: As scored above, the price, service by employees was all spot on. The car, a Lync and Co was clean and modern with in car sat Nav which was a nice extra.

Cons: The car didn't have a full tank of fuel when I picked it up but Europcar customer service have confirmed I will not be charged for not returning it full.

Cons: Didn't tell us it would be through Europcar in Paris which at first alarmed us after a 29hr flight from Sydney, ie no signs for Keddy or Discover card.

Cons: Operated by Europcar so confusing until we asked a different car rental and they helped.

Cons: Drop off office in Brest closed on Sunday, at the time when I was supposed to drop off the car. Needed to go to another EuropCar office.

Pros: The service for Keddy was provided by Europcar. We had a booking for 2 vehicles (Tuscon or similar). Neither where Tuscons, one was a Skoda which was acceptable but the second was a Link & Co which had very little luggage space. The only viable option they could provide was an 8 seat van which cost an additional $1000.

Pros: Pick up was OK and price was good

Cons: Lack of instructions re dropping off car and no directions or signage at Toulouse railway station to advise where to drop off the vehicle. Needs significant improvement as many cars driving round and round trying to find entry point. Car had a lot of damage but was Ok.. although not well cleaned prior to pick up. Suzuki Vitara had very uncomfortable seats for driving any distance.

Pros: The overall condition of the car was good though.

Cons: At the car rental office, unfortunately, they also charged me for extra insurance, although the guys from "Discover Cars" had mentioned it in the voucher they sent me. Unfortunately, I hadn't noticed and the price of the car almost doubled. The car agents forgot to give me the ticket to get out of the airport parking lot. Not knowing the procedure for exiting the parking lot, I got trapped between two bars, creating a traffic problem!

Pros: Very efficient

Cons: Nothing all good - maybe make sure the inside of the doors and door trims are clean!

Pros: Smooth transaction

Cons: No Keddy signs or desks. till asked eurocar desk what is keddy and they said it's eurocar

Pros: i didn't find anything better in tems of proposal and simple user experience

Pros: The woman helped get a car seat which I had booked but they didn't have one, but she managed to borrow one from Hertz.

Cons: Didn't know where to pick up car until I asked a few people and eventually someone told me it was the Europcar desk.

Pros: good price

Cons: couldnt find the rental desk.... then they wouldnt add my partner as he didnt have his plastic card licence despite having an international code for rental

Pros: CAR UPGRADE

Cons: THE AGENT COULD NOT FIND THE RESERVATION, THE CAR WAS NOT BOOKED, I HAVE BEEN WAITING FOR AROUND HALF AN HOUR ST THE DESK AND THEN THEY PROVIDEDAN UPGRADED CAR

Pros: Easy

Cons: Staff dealt very well with an angry customer who has had hired from another company and they had shut. Stayed professional and sorted me out at the same time.

Pros: Good value

Cons: The car was beaten up a little

Pros: Absolutely shocking service

Cons: Absolutely shocking service

Cons: As mentioned above, the car seats were not ready as we had booked online and I had to manually pick them up from inside their little cupboard and fit them myself. This took about 1 hour as I don’t speak or read French! To be honest, it put a real bad start to the holiday

Pros: Good, clean car

Cons: Was overcharged by £30+

Pros: Tienen que saber también un poco de español

Cons: Tardan mucho en devolver la fianza

Pros: Condition of car. ++

Cons: Was looking for the Keddy rental desk, but apperantly it was Europcar rental desk..?

Pros: When I arrived at Keddy counter after an 11h flight the representatives made me wait 45 minutes birite telling me they couldn't give me a car. I had to go to another rental agency and pay 3 times the price for a car. I want a full refund if my deposit. Thank you.