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Hub Rent a Car at Toronto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: accommodating service
Cons: Hidden fees
Pros: Car was fine.
Cons: Completely confused service upon pick. They quoted me three different prices - I had to argue to get some clarity on the costs. I then had to pay a $3000 holding payment that I was assured would be returned within 3 - 5 working days. It’s now been a month. I asked them to help me - they said it’s the banks problem. I spoke to the bank - they said it’s the fault of the merchant. Avoid.
Cons: NON HELPFUL. Was passed around and ended up not getting the car. DID NOT EVEN SEET IT. No refund and was hang up on by an agent.
Pros: On-line check-in
Cons: I was very disappointed by the 2 hour time limit considering you have flight delays, baggage collection, and shuttle. It cost our family one rental and severely impacted our family reunion because of a 20 minute delay.
Pros: Moderate pick up
Cons: Long wait
Pros: Away from the hustle and bustle of the airport and no queues
Cons: They need to tell us that they are in the holiday inn lobby. Easier to get an Uber do there than wait for the feee shuttle
Cons: Horrible Experience!!! No money refund after canceling the payment. Term said unlimited mileage, the company actually charge for the mileage. Gave customer a car with 70,000 km mileage on it. This is not typical rental car company.
Pros: Very polite staff and quick to get me on my way.
Cons: Location, had to catch a bus to pickup car.
Pros: The process was fast, clean interiors and overall driving experience was good.
Cons: The vehicle had moving parts at the front bumper from a previous accident. It didn't affect the overall driving experience of the car but it could be wonderful if the company fix the minor problems before they rent the car to next customer.
Pros: York Car Rental at the Holiday Inn East is who I delt with. 10 Stars