Toronto Airport (YYZ), Toronto, Canada
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Zoom Rent A Car at Toronto Airport

5945 Dixie Rd Unit #1,Mississauga ON,L4W 1E8
001 9 056 707 368 / 001 8 883 179 666
Pick-up instructions
Zoom is an OFFSITE Rental Company located in the Plaza of Best Western Toronto Airport Hotel. Please call for free shuttle 001 9 056 707 368 or 001 8 883 179 666. From T1: Take escalators to door C to level 2, Take the Link train to Viscount Station. Take the elevators from the platform to the ground level. From T3: Take the elevator at door D to level 3. Take the link train to Viscount Station and proceed to the ground level. There is a Courtesy phone inside Viscount Station.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

Canada
Mazda 2
October 27, 2022

Pros: Dodgy. Very dodgy. Refused to send shuttle over and ended up I had to call Uber

Cons: Horrible service. Do not recommend at all

Israel
Nissan Versa
October 20, 2022

Cons: The car had many scratches and was not in a great condition. Also the office work hours are till 18:00 while Airport arrivals are 24/7. My artival got delayed. And although I paid for after hours 110$) no one was in the office at 22:00 and I had to pay uber twice to get to hotel and got the car only next day. They also charged extra for car being in different province part of my trip. They compensated me with 30$ but it was not close to cover 110 over hours I paid for and uber expances.

Canada
Nissan Versa
October 16, 2022

Pros: Nothing

Cons: Never even got the car, and paid full price for nothing, will never recommend or use this company again

Netherlands
Hyundai Elantra
October 13, 2022

Cons: Pick up from airport lasted way too long.

United Kingdom
Nissan Versa
October 10, 2022

Pros: Car in good condition

Cons: Transfer bus from airport has dirty interior. Charge made for driving out of province , deposit of 1000 dollars taken when 500 stipulated in agreement. No receipt given for additional charges , 23 dollars charged despite being told charge was 10 dollars for driving out of province.

Canada
Nissan Versa
September 16, 2022

Pros: it smooth to get and return the car

Cons: nothing to complain about it

Canada
Mazda 2
September 15, 2022

Pros: The rental lot is very far from the airport. It is quite inconvenient to get to from the terminal, also especially if you have a lot of luggage

Cons: Even though advertising a free shuttle, the agency refused to help me get my three suitcases directly to the terminal (and told me to get a cab) but the driver himself made a special trip. Thanks to him.

United States of America (USA)
Hyundai Elantra
September 13, 2022

Cons: The workers at the front desk rude and unprofessional. Walked away from me in mid conversation and car was dirty inside.

Canada
Mazda 2
August 25, 2022

Pros: Other rental company bailed

Cons: How expensive it was, the confusion regarding insurance being separate from the car instead of options being included in the rental in tiers. It wasn't explained very clearly

Canada
Mazda 2
August 10, 2022

Cons: Didn't drop us off at the airport as promised.

Canada
Mazda 2
August 3, 2022

Pros: Nothing

Cons: Everything, rude, disorganized, don't answer phones, arrival at airport did not provide clear instructions for shuttle, forced to purchase additional insurance when I was able to produce insurance coverage, no shuttle for drop off to airport because they were closed and I was not informed I would need my own transport to airport

Canada
Mazda 2
July 29, 2022

Pros: staff at pick-up

Canada
Hyundai Elantra
July 21, 2022

Pros: fast and easy

United States of America (USA)
Nissan Versa
July 7, 2022

Cons: It was a hassle from the start. Staff was rude, did not explain things well and generally were unorganized.

Canada
Dodge Caravan
July 7, 2022

Pros: good collection of cars & better rates

Cons: 1. first come first serve is bad as we booked for chrysler and we got dodge, Car was ok but better it would be chrysler 2. wait time is too high for picking the car 3. Kms should be unlimited if we book the car, this is a major drawback

Canada
Mazda 2
June 22, 2022

Pros: They were friendly took every possible opportunity to help customers

Cons: understaffed so took some time to deliver their services

United States of America (USA)
Mazda 2
June 13, 2022

Pros: Nothing, really

Cons: Pain in the butt to get there; shuttle is unmarked, filled quickly, and ended up waiting 45 minutes to be picked up. Got conned into purchasing insurance. Return was equally annoying and no return shuttle provided; had to Uber.

Canada
Nissan Versa
June 8, 2022

Pros: Nothing

Cons: Nothing

Canada
Nissan Versa
May 29, 2022

Pros: Quick check in and ou

Canada
Mazda 2
May 4, 2022

Pros: They picked me up in the car I was going to be in, the car was nice and I was given a free upgrade

Cons: The hours of operation should be more.

Canada
Hyundai Elantra
December 3, 2021

Pros: The car was new

Cons: Hidden charges, communication, time to rent, location

Canada
Hyundai Elantra
November 19, 2021

Pros: Very friendly and helpful.

Canada
Mazda 2
October 21, 2021

Pros: Airport pick up

Cons: Was told to show up 30 min prior to boarding time but they did not tell us we would be dropped at a train station not at the actual terminal.

Canada
Dodge Caravan
October 19, 2021

Cons: I did not ride the car and paid 280 CAD. It's a fraud.

Canada
Dodge Caravan
October 16, 2021

Pros: All was delivered as expected.

Canada
Hyundai Elantra
September 2, 2021

Pros: They were really understanding that Discover Cars were not honouring my original payment and although they couldn't put a second driver on without me having to pay again, they were not charging me the additional $10 a day that Discover was saying that I would be charged.

Cons: Zoom was great. The service was good, they are responsive on the phone and answered all my questions. The only reason I'm not putting 10 for value for money for rental car is because I ended up having to pay for the second driver again at $7 x 7days + HST more than I was supposed to, given that I already added the optional $5 x7days in Discover's booking form online.

Canada
Nissan Versa
August 5, 2021

Pros: The representative told me that I didn't need to purchase collision insurance because he could tell I had coverage from my type of credit card.

Canada
Dodge Caravan
July 14, 2021

Pros: Quick, friendly shuttle back to the airport

Cons: The front desk receptionist is extremely ryde, impatient, and generally a poor customer service rep. She brought your company down from what could have been a great referral from us as we have a large family as well as company that requires a lot of travel. She needs to understand that when people come from out of province or from other car rental providers, rules and steps are different. A little patience and friendly explanation goes a long way.

Canada
Hyundai Elantra
April 8, 2021

Pros: Amazing staff and excellent customer service! A++

Canada
Honda CRV
April 5, 2021

Pros: Quick and easy

Cons: Low tire pressure

United States of America (USA)
Hyundai Elantra
February 5, 2021

Pros: Everything was perfect.

Canada
Nissan Versa
December 30, 2020

Pros: great

Cons: all good

Canada
Hyundai Elantra
November 20, 2020

Pros: Other than driving back to airport.... nothing

Canada
Dodge Caravan
August 9, 2020

Pros: everything was quick and efficient

Cons: n/a

Canada
Hyundai Santa Fe
June 17, 2020

Pros: Nothing

Cons: Nothing

Canada
Mazda 2
May 6, 2020

Pros: Cordial, efficient and professional.

Canada
Toyota Corolla
September 30, 2019

Pros: Low prices, good staff

Cons: The car transmission was not in great shape and the gas pedal was not responding well

Canada
Toyota Corolla
September 5, 2019

Pros: NOTHING

Cons: NOTHING

Canada
Hyundai Santa Fe
September 5, 2019

Pros: Not sure

Cons: We were given a vehicle with a crack on the windshield. On asking for replacement he denied having other cars and also comments "it's not as if the windshield will shatter or something". Also Ontario drivers have a cap of 200 Kms but agreement says unlimited that's misleading.

Canada
Toyota Camry
September 4, 2019

Cons: There were hidden charges that was not listed on the website. Out of province was not cover, I have pay extra $15 for the three days. Unlimited mileage was listed on the website, but was decline once the vehicle is out of the province. It only gave 200km per day. I have pay extra $60 for exceeding the mileage.

Canada
Toyota Corolla
September 1, 2019

Pros: They were friendly and efficient.

Cons: The car did have a bit of an odour but some of that was obviously cleaning products.

Canada
Toyota Corolla
August 29, 2019

Pros: Efficient.

Cons: Car was given with fuel tank half full, how am i supposed to return it exactly the same? Ended up returning the car with more fuel. Not good.

Canada
Toyota Corolla
August 29, 2019

Cons: Ask for private auto policy number on line not at counter so have to scramble to get and if can’t get have to get there insurance.

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The above prices are only approximate and were last updated at 17:26 on 2023-01-27. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Mileage: 1000 km per rental, Loss Damage Waiver (damage deductible: ~€ 1380.00), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Rate excludes
The following surcharges may apply: Toll pass / E-toll device.
Mileage policy
Mileage is limited to 200 km per day, with a maximum of 3000 km per month.
Mileage is limited, there will be a surcharge for each additional km.

Details are available at the car rental company's reservation office.
Driver requirements
Minimum rental age is 23 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 75 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.

The following are accepted methods of payment:Cash, Debit cards.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following country: Canada, USA.
Mileage limitations will apply when the car is to be used for crossing country borders, crossing province borders.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 40 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
The grace period will be honored only during business hours.

Pick-up & Drop-off
Mon:  08:00 - 18:00
Tue:  08:00 - 18:00
Wed:  08:00 - 18:00
Thu:  08:00 - 18:00
Fri:  08:00 - 18:00
Sat:  closed
Sun:  closed

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