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Routes Car Rental at Toronto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Great Clean Car
Cons: Pickup timing is from 8am-6pm and my flight arrived at 6am, so had to wait couple of hours to receive the car
Pros: Friendly staff and access to rental location
Cons: Car cleanliness and no credit for early return
Cons: I needed to change my reservation and they were incredibly rude and not understanding.
Pros: Cheap price for good car
Cons: You get what you pay for… don’t advertise you open at 7am and there will be a shuttle to take you to the airport when there’s not
Cons: The deposit was $1500
Cons: I had been waiting a shuttle but to Routes at Toronto airpot for 1 hour after I called the service phone asked them to pick me up. At last , I found a shuttle bus, the driver just sent other customers to airport, he picked me up and said that no one told him there is a customer waiting.
Pros: The car I was given after 2hrs of waiting was not cleaned. There were fries on the floor in the back.
Cons: Staff were not helpful. No solution or refund was offered when they told me I wasn't able to get the car I booked. The car had a tiny piece of plastic sticking out at the front which can be seen in the pictures that were taken but the staff accused me of doing it before confirming the pictures. I asked for transport back to the airport and waited for over 20min to be then told I had to wait another 15min even though the transport car was parked outside.
Pros: They were great! Price was easily the best we saw for a week rental. Clear instruction on where to meet shuttle. Car was ready to go and check out was painless. No issues during the rental and drop off. Staff were all very friendly. Highly recommend them.
Pros: Pretty much everything
Pros: Very affordable and the car I was given to use was practically new.
Cons: Difficulty finding the location for the shuttle pick up to the rental desk (off site from airport) and the wait time for the shuttle to arrive at the airport (approx 20 min). Basically from claiming my bags till I was in front of the rental desk took about 1 hour.
Cons: service was ok
Pros: The pick up was long. They charged the credit card twice for the deposit. The clerks were friendly.
Cons: The drop off was east and the service superb.
Pros: Due to the many emails I sent to your customer service and received, they neither gave me the car nor refunded my money. My experience with that deal was awful.
Cons: Due to the many emails I sent to your customer service and received, they neither gave me the car nor refunded my money. My experience with that deal was awful.
Pros: the car is clean and reliable, the service is fast and efficient, even the pickup car luxurious
Pros: I did not get the car
Cons: I did not get the car and the customer service representatives were not good. Not even focused on customer’s minimum satisfaction
Pros: Has was amazing when renting and returning the car!
Cons: Service was amazing
Cons: Long delay waiting for pickup, dirty car, wrong type of car, out of gas, 1 hour checkout, rude people, long return time
Pros: We waited over 30 minutes for pick up and had to call twice. Second time we were told their vehicle had been at pickup 3 times and didn’t see us; this is a blatant untruth as we were at pickup location immediately after our first call. The agents at front desk weren’t very professional upon arrival. They were having social conversations and joking amongst each other and the person they were serving (convo not inscope of customer service) that I had to intervene to say that there’s a lineup.
Pros: The car was a new car and clean
Cons: Around 0. I was in check out 3.5 hours before my flight start boarding, but in security check in was just 45 minutes before bording
Pros: Good prices and great service
Cons: It’s a bit difficult to get them on the phone but nothing to be upset about :)
Pros: Just make sure you have the correct excess insurance paperwork on hand with you showing the policy number and excess details and also take pictures of the car to show any damage on the day of rental. With all the information, pickup was a breeze from the rental agency. Actual vehicle was fairly new and fun to drive.
Cons: There was only one agent serving and so expect some delay in picking up the car. My pickup time was 20:00 pm and even then there was a long lineup.
Cons: Car cleanliness was a disaster. I can even found some insects before I even pick up the car. I asked for another car and what they did was give me the same car and claimed they have done deep clean. However apparent stinks were still there. I was in a rush so I had no choice but to accept the car as cleaned.
Pros: Did not get a car
Pros: Highly recommended
Cons: Like everyone and everything
Pros: Easy to book online and the value was good
Cons: Our plane was delayed so had no direct number to contact just got an answer machine message so was a bit stressful hoping we wouldn’t get the booking cancelled.. but everything was ok when we did arrive
Pros: Prices were good
Cons: Alot of miscommunication and lies from their agents. Their agent was super disrespectful and hung up on me. They promise one thing and then go back on their word. Would not rent here again.
Cons: My windshield wiper fluid was not full at all. I had to go and buy fluid
Pros: the cleanliness of the car. Even though I was one hour later to pick the car they kept it,
Cons: they were no flexible enough to allowed a change in the payment method providing no solutions to clients.
Pros: The agent I dealt with was awesome
Pros: Best price including high mileage and insurrence. Good Service and Shuttle Service to Airport.
Cons: Only one location for drop off
Pros: free upgrade to much better car than expected
Cons: empty gas tank (I was offered a car with 1/8 of tank instead) and it was not clean (but to be fair it was winter time)
Pros: Again friendly staff, last thing you need after or before long flight is grumpy sarcastic people around....
Cons: Efficiency friendly
Pros: Easy booking, easy collection , smooth process and lovely car
Cons: No Toyata Corolla in the pick up location. They said this car model never exist in the airport center. Slow handling speed in estimate car demage fee
Pros: Nice cars at amazing prices, definitely great service too!
Pros: Very good value for money. Very professional & ethical.
Cons: Exterior of the car was not clean
Pros: Great service and good price
Cons: Car wasn’t the cleanest inside the inside but that’s only minor
Pros: All of the above mentioned things!
Cons: Was worried about the off site location. But it was easy to find.
Pros: Staff are awesome they are friendly
Pros: excellent and striaghtforward
Cons: car could have been delivered cleaner
Pros: Fast service,
Cons: Car was dirty on the outside Also, more kms should be given within the reservation
Pros: Picking up and dropping off was easy and car was good.
Cons: I did not like that the fuel tank was not full. Obviously when I dropped the car off I had to give it back with the same fuel amount which wasn't something very straightforward to do.
Pros: Car was dirty
Cons: The rate for same car two days earlier was half the price. No negotiation on the rate with the agent. Pure profiteering and scandalous
Cons: I called 60 times as I left keys in the car. After 4 days, I finally got through to a rep that didn't understand my frustration and in the end, I did not get my keys back. I am absolutely disgusted at the customer service and can guarantee that I was do everything in my power to ensure no one I know will ever have to experience the sheer negligence, carelessness, rude, insensitive and frankly dishonorable customer service that encompasses the mentality of the 15 employees I conversed with.
Pros: Friendly and easy service
Cons: I would like if all the insurance options were available online and amount transparent. I didn't like the fact that another insurance option had to be be done only at the desk.
Cons: Worst customer experience of my life
Pros: Top flight service even when we were a day late in collection due to flight change.
Pros: All brand new cars, that was amazing.
Pros: Easy and hassle free pickup and drop off
Cons: Would be better if the car was cleaned prior to renting and of-course, I would suggest all car rental companies to advice the CSR's for explaining the operational features of the vehicles as not everyone is familiar with all types of vehicle they rent or being offered.
Pros: Their kindness
Pros: Excellent & quick customer services.
Pros: Proper signage at the YYZ airport, particularly @ Viscount Station.
Pros: There was no issues with the rental at all, transaction was smooth and easy and the rental amount is way better than the others.
Cons: The only reason I am scoring them 7 is because of the staff, from the driver who picked us up at the airport, the staff who helped me during rental, the staff who attended to us when we returned the car up to the person who dropped us off at the airport, none of them were smiling, none was friendly and they interacted with me in a way that they had some type of authority over me.
Pros: No hidden costs. What you see is what you get. Nice new car. Modern safety features.
Cons: A little bit far for me to get to, but still worth it.
Cons: The girl from Routes Jas was unbelievable and amazing professional .
Pros: Friendly and quick. Car was brand new! First one to have it 🙂
Pros: Excellent service- No fuss or hard sell. Have used them a few times now at this location
Cons: Car was clean, but as it had just come out of the car wash, all the outside was covered with frozen ice (-18c outside), and took some time to thaw out.
Cons: Why would you want international permit when it’s not required by law. No one else had any issue to give me a vehicle with my Indian license. And you refused. Same applies for G2. Everyone else is giving vehicle on it and you want G. Are rules different for you guys !
Pros: The vehicle driving experience was good. I got a van which had less mileage.
Pros: My order covered everything, so there was no up-selling attempt
Pros: how quick everything went.
Cons: the windows of the car where still dirty from the cup of the satnav.
Pros: Routes car rental had THE WORST customer service and possibly the worst experience I’ve ever had with a company. My flight landed in the evening, which I was fine with as my confirmation email said they were open 8am - 10pm. When I arrived at the pickup location I called 15 times and there was no answer. I then took an Uber to their site, which was 4 mins away and costed $16 and everything was shut. The next day they refused to provide me with a car never refunded my money.
Cons: Routes car rental had THE WORST customer service and possibly the worst experience I’ve ever had with a company. My flight landed in the evening, which I was fine with as my confirmation email said they were open 8am - 10pm. When I arrived at the pickup location I called 15 times and there was no answer. I then took an Uber to their site, which was 4 mins away and costed $16 and everything was shut. The next day they refused to provide me with a car never refunded my money.
Cons: I wasn't even given my car and the Customer service representatives were extremely rude.
Pros: Close to the airport, ease of access.
Cons: When I called to extend the rental, I was not able to get ahold of anyone. When I emailed, it took until the next day to get a response.
Pros: They were quick, and courteous.
Cons: There are no complaints.
Pros: Not a single thing.
Cons: Customer service. Worse I’ve ever dealt with.
Pros: Routes car service was amazing service and clean new car, I would recommend them but do not go through discover cars go direct to company!!!
Pros: the quality of the car
Cons: milage restriction, extra charges for a standard car insurance and 2000 CAD deposit!!!
Cons: staff attitude and they are not able to fix customers problems, routes caused losses for me.
Pros: nothing they are thieves, they took my money, did not deliver the car and refusing to refund
Cons: Every thing, They are thieves
Pros: the worest ever ,not hounest, not truthful , cheating to get me buy thier own insurance
Cons: the worest car rental experience , no customer services whatso ever,
Pros: Good attitude, very little complaining.
Cons: Not clear enough up front about the insurance question. It should be dealt with immediately upon renting the vehicle.
Cons: The request made to have a secondary copy of my ID was a bit arduous. They requested
Pros: The rate was inexpensive, the location of the rental company was easy to find. The staff were good. The performance and condition of the vehicle was excellent.
Cons: No way to get in touch with them directly week before so that we got a minivan as needed for space. Day of pickup, no van available----given "upgrade". Great to try out a new vehicle class, but not enough space. Had to leave stuff behind. Staff tried to be helpful, but had to get going. At drop off, I asked how to prevent this situation in future, to get right car, and was given card with direct phone.
Cons: We were very disappointed that the car had not been cleaned or santized especially with covid procedures in effect. It looked looks like body fluids splattered on the seats from sneazing or coughing. Also a significant amount of debris on the floors. We immediately told the rental agent who gave us the excuse that the car just came in and they didn't have time to clean yet. We spent 3 hours of our own time cleaning and sanitizing the car. Please email me for more information.
Pros: The car
Cons: I was left standing at the airport for 25 minutes after calling for a pick up. When I got to the office, it was more issues with ID and then my insurance. I rent a car in Toronto every summer and have never experienced this kind of service. I will not be renting with them again.
Pros: The vehicle was terrific, and the value for the money was exceptional. There were also no surprise charges or fees. Big plus.
Cons: Vehicle was to be provided by 7am. Provider did not open until 8am. Still had to wait for vehicle to be cleaned. Staff seemed less than enthused with their jobs.
Pros: Was a good deal
Pros: Highly recommended
Pros: I liked that the service was fairly priced and the vehicle was very nice. And employees were very helpful.
Cons: Well when I reserved online the price was different from what they had told me in the office.
Cons: Rental on the website said 2500km. When in got there they said 2400
Pros: Agent gave me wrong information and invalid coupon. Felt like i was cheated
Cons: Wrong information
Cons: Car smelled like a wet dog
Pros: Fast service
Cons: Hard to find them at the airport
Pros: I travel for work extensively and when in Toronto I have rented from this location a number of times before and every time service is amazing , staff are very accommodating and nice. I rent a car in Toronto about 30 weeks out of the year if not more, and I rather go to this place then anywhere else in the city.
Cons: Only thing that I can say it needs improving is the cleanliness of the cars. Garbage left in the console and under the seats, dirty floors and mats, lots of dust and dirt on the surfaces and seats. However, I have seen far worse than this at other rental places and few that keep more clean. This however, in no way can take away from the superb service I get at this place, nor can it deter me from going back there. Their staff are amazing.
Pros: The speed of giving back the vehicle. It's just as simple as dropping the key in the return box.
Cons: They not accepting non-embossed credit cards. Even though their machines are capable of getting digital authorization, they want to be selective in their customer's getting authorization. They accepted the non-embossed credit card of one customer and declined for me. Also, they don't accept American Express and have not mentioned that anywhere in their conditions. It was painful the first time especially coming from India where non-embossed credit cards are more prevalent.
Pros: They are competitively priced
Cons: The service is incredibly slow, took ages to book us in and the car was being cleaned while we waited.
Pros: Car was clean. Shuttle came/left quickly.
Cons: I was originally told the car I had reserved was not available and that I couldn't cancel or downgrade to a smaller car (I didn't want a bigger/bulkier car, which was what I was being offered). Efficiency was certainly not 100% in returning or obtaining the car. I never needed to call them after initally picking up the car but in the paperwork I received there were only local numbers and no toll-free options had I had any questions or problems. Certainly I would not recommend it for overseas tra
Pros: Customer satisfaction
Pros: condition of the car was good; great value for the money; I have rented from this company several times
Cons: Just one lady, I think her name was Vivianne, seem to give difficult time to everyone... When I dropped off the car the gas was a bit low, the girl who checked said it should be ok (it's has to be noted that I have rented from this company several times, and all the time the gas amount was more than what I had picked up the vehicle with) but this lady said it was not ok and made me pump for an additional $5!!! I could not accept her attitude!!
Cons: They didn't aware of the condition of discover
Pros: Terrible, fraudulent
Cons: They made me buy insurance that i had anyway, but wouldnt give me the car otherwise
Pros: Routes overcharged us for our additional day booking. We are still trying to resolve this with them
Cons: The car was dirty and had no gas when we collceted it
Pros: It was a new car and rental car price was unbeatable. Pickup and drop off process was smooth.
Pros: The shuttle to and from the airport
Cons: The unclear charges.
Pros: Good value.
Cons: A little bit out of the way location wise.
Pros: Great Cars.
Cons: Drop off service to the Airport.
Pros: Fast and efficient
Cons: 1) Hustling customers for Insurance papers. 2) not open 24 hours - I am an avid traveller and lack the flexibility to be dropped off to the airport during red-eye flights. 3) overworked staff? - don't seem to care for clients
Pros: Friendly and didn't try to stick you with added insurance fees like most other small rental agencies
Cons: Car wasn't ready when we arrived but ended up getting a free upgrade so all good. Just had to wait longer than expected
Pros: They are very easy going agency
Cons: They are sometimes slow on responding
Pros: Everything more or less, price, pick up, dropping.
Cons: I cannot think of anything.
Cons: I was late and they couldn't drive me to the airport, so I had to wait for the shuttle. The agent told that they could do it during the weekdays but no on weekends.
Pros: Quick airport shuttle service, pre-arrival questions quickly answered, very good value
Cons: As an inexperienced car renter, I was nervous over the paperwork. . I would have benefited by a little more friendliness reassurance by the staff. They were business like and efficient on the most part,. I had to request a copy of the sign out sheet for the condition of the returned vehicle that they asked me to sign with the mileage/gas and later noticed the document was not signed by them. I think it should have been signed and a copy provided without asking for it which avoids problems later
Pros: Efficient service on collection and drop-off. Condition of the car.
Cons: Where it is located and the fact that closes in the late evening. It put me under some pressure as there were delays in the baggage being delivered off the plane. I am sure it would have been OK ...
Pros: Friendly staff
Pros: the great Rep serving me.
Cons: I had to wait for a car to be available.
Cons: wait time
Pros: Drop to the airport
Pros: Drop off service was excellent.
Cons: While picking up they were pushing to get their insurance, which wasted lots of time and effort of mine.
Pros: Quick drop off.
Cons: The office is a state of disrepair. The booking confirmation says the open at 7. They do not open until 730. My self and 2 other customers arrived at opening. None of the cars were ready. It took me over an hour to receive my vehicle keys. The vehicle I received was hastily washed. It had garbage from the previous person under the seat and had no windshield washer fluid. I was given a free upgrade because the type of car I rented was not available.
Pros: The car we got was good and we paid the price we were quoted.
Cons: The value propositi
Pros: I didn't get to rent the Car, despite pre-paying and paying for the insurance in full. They refused to accept my Irish Visa Card to pay for the additional deposit. So I left empty handed. When asked about a re-fund / accommodation I was pointed to a number and told to use my own phone. Extremely disappointing. I feel like this agency is a scam to be perfectly honest. Forced to get an Uber to the Hotel and find alternative car rental that was more accommodating.
Cons: I didn't get to rent the Car, despite pre-paying and paying for the insurance in full. They refused to accept my Irish Visa Card to pay for the additional deposit. So I left empty handed. When asked about a re-fund / accommodation I was pointed to a number and told to use my own phone. Extremely disappointing. I feel like this agency is a scam to be perfectly honest. Forced to get an Uber to the Hotel and find alternative car rental that was more accommodating.
Pros: best rates in GTA
Cons: time spent while picking and dropping the car. if that can be improved then its fantastic
Cons: I found the staff were unprofessional, with less knowledge on what is the offer and what is as per their policy. Car was not cleaned and they said this is how our cars used to be. The staffs do not bother to take a note of the inspection while handing over the car. I found lot of glitch and unprofessional behavior. After handing over the car, inspection, i received a call after 5 hours, if the car key is with me.
Pros: Everything the entire experience was great
Cons: perhaps more staff during check-in and drop off of vehicle.
Pros: Staff were courteous, polite and offered an upgrade. All costs were as advertised.
Pros: Car ran smoothly and plenty of room and luggage space. Overall good and cheap.
Cons: One and a half hour wait to be served to pick up car to find out our car was not available. Ended up using a Jeep with no GPS.
Pros: They seemed affordable
Cons: I booked a car and during pick-up was told that the booking was no longer valid due to my license type. I understand that it may have been my overlooking as ALL MAJOR RENTAL COMPANIES IN TORONTO let me rent with a G2 licence. It is quite disappointing that Routes has not caught up with modern times or any of their competition. I called the company, wouldn't give me my $47 prepayment back even though I explained the circumstances. Called multiple times, could not speak to a manager
Pros: Very good car, and very good service
Pros: read above
Cons: read above
Pros: They overcharged me for extra, customer service representative told me over the phone the you will get charged $40 and that’s all and later on they charged me $81.59
Cons: Nothing at all because they are lying about charges
Pros: The price
Cons: The customer service
Pros: Everything was fantastic and the car was brand new !!!
Pros: Ease of service. Employees were very accommodating, helpful and willing to go the "extra mile."
Cons: I had tremendous difficulty finding both the Toronto location on Nashua Dr. and the Ottawa location on Leitrim Rd. The 1st location (pick up): no big deal. The 2nd location: very big deal, as I was trying to get to a flight. Location was ridiculously hard to find. I misread the address (easy to do) as being IN Ottawa Int'l Airport. But then, how to get to the Leitrim Rd. location from the airport? Easy, right? Wrong. GPS will lead you to a road closed (Adastra Rd.) with a locked gate!
Cons: They r great
Pros: Very helpful, friendly and efficient staff
Cons: Distance from the airport
Cons: Suspicious of handling my credit card.
Pros: Great information but unable to give car back at 5am had to get my own taxi as no shuttle provide
Cons: No shuttle provide and getting taxi early as a hassle
Pros: newer vehicle
Cons: hard to get to, rep was difficult to work with, vehicle smelled inside, i got charged more than I should have.
Pros: Pick-up and drop-off service
Pros: Very clean vehicle
Cons: Took too long to get the vehicle and hand it back. Attitude and friendliness of staff.
Pros: Really cheap and car was great
Cons: They left us waiting for 50 minutes for a pick up in -25 degrees with two small children after a long flight . When we called kept saying 2 minutes . If had been honest we could have waited inside
Pros: Good quality car. Easy pick up and drop off plus ease of transfer to and from the airport.
Cons: Poor reception at the desk on picking up the car and quite simply a miserable member of staff. Total opposite with other staff when dropping off so maybe a one off!
Cons: customer service
Pros: Quick shuttle pick up and fast, courteous service.
Pros: Speed, brand new car
Cons: I left my scarf in the car- rang up and very unhelpful girl said they hadn’t found anything despite my call being within an hour and I said I’d pick it up! So disappointed! Also lack of knowledge on types of car when I asked a question by female member of staff as I wanted to hire a car at Xmas. Staff were efficient but seemed very rushed.
Cons: First of all they tried to give us a mid-size SUV instead of the full-size SUV we'd paid for. Then when the vehicle finally did arrive it was dirty inside (coke bottles on the floor). It also took a long time to do the paperwork and actually get the keys.
Pros: Nice cars Clean cars (I got a brand new car) Clarity and transparency
Cons: Office is not at the airport, so that is inconvenient
Pros: We hired a compact Car but wasn’t there so we became An upgrade niet we wouldn’t such a big Car. We sorted special a little Car.
Cons: See above; Safety to drive in a buffer Car isn’t what we would
Pros: Tank was empty
Pros: Price and great servive
Cons: Itshould be open until 10 PM on the weekends
Pros: the service was very patient and efficient
Cons: Only the snow brush was a little bit poor
Cons: I was supposed to get a 25% discount applied to my prepayment and it was not applied. I explained this to two different people and they still did not understand. Very frustrating to deal with and I got no discount.
Pros: Helpful and welcoming and fast service
Cons: Employee with blonde highlights is extremely unprofessional.
Cons: there are some rubbish in the gap between seats
Pros: The Rental was Amazing! They gave me a JEEP WRANGLER RUBICON fully loaded! Just to make me feel happier for the same price as small corolla or kia. The Jeep was brand new and it had been routinely inspected as I could see on the routes car sticker. I highly recommend this place. The whole experience was great. Will use again for sure. I got a shuttle to and from Toronto Pearson which was like a 5 or 6 minute drive away. Such convenience. It was the best experience I have had of travelling.
Cons: N/A it was an overall good service.
Pros: Service was excellent, easy and process and quick. The car was fantastic, we had pick up from airport station within 10 mins
Pros: Friendly customer service. Clean cars
Pros: Never got car can’t judge
Cons: Poor customer service
Pros: Great car, great price, problem free service
Cons: Long wait getting the car
Cons: Had to make 2 phones calls from the courtesy phone before somebody came to pick me up in the shuttle bus.
Pros: Got a Major upgrade FoC
Pros: all was good
Cons: They would not accept an international credit card, which was not previously specified in the booking. They also insisted on purchasing an insurance with them, which essentially nullified the full coverage I purchased through you!
Pros: Very courtesy staff.
Cons: unable to change registration pickup time as airline was delayed. They would only allow DiscoverCarHire to make changes, and DiscoverCarHire said no changes prior to 48 hours. So got caught in the finger pointing.
Pros: competitive rates and good cars.
Cons: short window for business hours and do not guarantee if the flight is delayed. this should be stated when booking rental. location is far from airport and requires taking a train to a different station from the main terminal for pick up and drop off from the rental office.
Cons: They did not have the vehicle we reserved and gave us another that was not sufficient. The service agent was lethargic and not sympathetic. Overall I give it a 1/10 and will never return. I would not recommend Routes to anyone. Also, vehicle did not have a brush for snow. Just one last nail in the coffin.
Pros: No Muslims working there.
Cons: Nothing. All was well.
Pros: I was not allowed to rent a car because I had a G2 instead of a G license. Your site didn't tell me this.
Cons: I was not allowed to rent a car because I had a G2 instead of a G license. Your site didn't tell me this.
Pros: Courteous and professional staff
Pros: quick ans easy, hassel free . courtesy of personell
Pros: For being offsite my experience this time was good. Pickup, paperwork, return, shuttle to/from, all these things were fast this time! Thanks
Cons: Car was a little dirty (interior mats, muddy on the outside) but not excessive by any means.
Pros: Fast service
Pros: Staff were courteous and helpful.
Cons: Car cleanliness was very poor. Driver seat was okay but passenger seat was dirty and seemed to have remnants of someone's throw up. Situation was not noticeable at the time of pickup because a deodorant covered up the smell.
Pros: Easy going, fast polite and effective
Cons: Should have spent more time explaining the car functions or should have helped mounting the baby car seat.
Cons: Closed when I got there as flight and baggage was delayed. Got there at 10:20 and it was closed. Wouldn't recommend the latest pick up time as if you don't turn up or can't contact them they just close and I was left without a rental for the night I got there. Then had to go back the next day and pick up the car. No discount given for not having it the first night but an upgrade in car was given which was very nice.
Cons: Nothing. Thirty minute delay in pickup. Car location too far from airport. Unhelpful driver to and from airport. Fraudulent billing, resulting in overcharge which I’m contesting. Cumbersome paper work and unfriendly front desk.
Pros: It was quick and efficient. I didn't want the SUV he offered since I preferred a car since it's better on gaz and he found me a car.
Cons: airbag warning light was on. Tires were not properly inflated, van exterior was dirty, one sliding door was damaged.
Pros: No. I did not like it.
Cons: Pickup location was off the airport. The person who answered the phone for the first time was rude. I rented cars many time but this time was totally unpleasant experience.
Pros: As above.
Cons: As above, and the staff whilst efficient were not overly customer friendly.
Pros: I like their customer service very good.
Cons: I didn't observe anything noticeable to say bad
Cons: Opt of the terminal
Cons: They took to long to give the car because they were washing it after i rented it which took like 30 minute before i got the car
Cons: It the car I reserved, not cleaned
Pros: The car condition and drive was excellent.
Cons: Hearing other customers had to wait extended time for a rental car to come in that matched their reserved rental needs. Witnessing angry and frustrated customers ahead of me in line.
Cons: Dont rent from routes car&struck rentals Toronto airport! BEWARE OF HIDDEN FEES!! Prices might sound good on the rental deal at first, but they will find something to overcharge you with when returning the car; milage, insurance, etc. They never told me about limited Milage on my rental. Totally unprofessional!
Pros: Everything was perfect
Cons: Location of the rental is a little off the airport
Pros: agency was well-run; no problems
Cons: lack of selection. Got a 4x4 Jeep Wrangler Sahara, which was not the best car for city driving. it wasn't very fuel efficient it's also a bit of a hassle getting to the car rental agency, having to take the link train, then a shuttle, but the agency made good time with the shuttle.
Pros: Extremely reasonable rates, better than the big Car rental companies who are only out to fleece. Routes is the best in service, customer care, and friendly service and the best cars.
Cons: Everything was excellent about Routes car rental
Pros: After I have to wait for longer than expected they found a way to accelerate the process and gave a vehicle already available in their premesis
Cons: They didn't have the car rented on site when I arived
Pros: As noted above
Cons: Distance from airport
Pros: Provided a good car.
Cons: Contrary to my booking with website
Cons: My flight was delayed so I called to advise after landing. The rep answering the phone was very rude and told me that my car was canceled. I indicated my flight number when I made the booking however they canceled my booking when I never arrived for pickup. I had a run around at 10pm looking for another car and thankfully Budget could offer me a car! I won't book another car through them.
Pros: Reasonable price, good services
Cons: Off airport locations.
Cons: everything else - especially the way that the team spoke to customers, engaged with customers and lack of care
Pros: NOT ONE THING.
Cons: My flight was delayed into Toronto, so I didn't get there until 12:45 am. The GO Routes rental facility closed at midnight and when I called in the morning, they had canceled my entire reservation because it was outside of their allotted 2 hour pick up window. I asked if I could re-book and they said they didn't have any cars. NO apologies. I ended up having to have family members drive me around the entire week.
Pros: Was kindly upgraded car by a second sales associate (see other comment). Car was tidy and comfortable
Cons: Could not find the courtesy phone to call the office, also found directions to airport pick up point very confusing. iIrst sales associate was extremely rude and would not allow me to hire the car because I had a British passport, causing my husband to get a taxi all the way from downtown to rent it for me.
Pros: They were very understanding and easy to talk to about how pissed off I was about the insurance. They even gave me a discount because of the hassle.
Cons: They were great.
Cons: I was told at the counter that since I had a Quebec drivers license that they would put a $1500 on my credit card. I think not!!!!!! We rented from someone else. I would NEVER recommend Routes
Cons: Despicable customer service from Routes. Have had to open chargeback for unauth charge. Routes adamantly refuses to fix despite multiple calls, emails.
Pros: Quick and easy.
Cons: Seemed slightly confusing on pickup.
Pros: Clean, brand new car.
Cons: The offsite location was a hassle. The airport was not clear on how to get to the Viscount station. The courtesy phone was difficult to find. Picking up the car took a while.
Pros: Great service
Cons: Delayed customer support service
Pros: Very friendly staff when we got to the counter. Really did what they could to make us happy.
Cons: Line up extremely long. Lots of staff working, but slow process.
Cons: The car was dirty at the time of pickup. The alignment on the car was way off. The RPM kept going high even at the speed of 50kms.
Cons: the front desk doesn't now what they are doing
Pros: The car I wanted was available
Cons: The time it took to book, the amount of deposit required, the unaligned pricing between Routes and discover hire
Pros: Great Value for cost, got upgraded to even bigger nicer model, friendly efficient reps
Cons: Off airport is not as convenient but the pluses make up for it now that I know what to expect and the ‘route’ and timing involved
Cons: See above.
Cons: Service, location, friendliness of staff, cleanliness of office and car.