Toronto Airport (YYZ), Toronto, Canada
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Driver's country of residence is United States of America (USA) and age is 30-65
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Routes Car Rental at Toronto Airport

3035 Orlando Dr, Mississauga ON L4V 1L6
001 9 056 774 848 / 001 9 056 779 994 / 001 4 166 752 221
Pick-up instructions
From Terminal 1: Take Linc train located over the west pedestrian bridge in the parking garage on level five to viscount station, proceed down to the escalator and call us from the courtesy phone. From Terminal 3: Take the Linc train located over the Sheraton Hotel pedestrian bridge at level 3 to viscount station, proceed down the escalator and call Routes car rentals from the courtesy phone or call 001 905-677-9994 or 001 866-467-6883
Drop-off instructions
Please clarify drop-off instructions with the provider upon pick-up.
Business hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-20:00
Sun:08:00-20:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

Canada
Kia Rio
January 26, 2023

Pros: The agent I dealt with was awesome

Germany
Toyota Corolla
January 11, 2023

Pros: Best price including high mileage and insurrence. Good Service and Shuttle Service to Airport.

Cons: Nothing!

Canada
Kia Rio
December 11, 2022

Cons: Only one location for drop off

United Kingdom
Nissan Rogue
December 2, 2022

Pros: free upgrade to much better car than expected

Cons: empty gas tank (I was offered a car with 1/8 of tank instead) and it was not clean (but to be fair it was winter time)

Ireland
Nissan Rogue
November 25, 2022

Pros: Again friendly staff, last thing you need after or before long flight is grumpy sarcastic people around....

Cons: Efficiency friendly

United Kingdom
Kia Rio
November 25, 2022

Pros: Easy booking, easy collection , smooth process and lovely car

Hong Kong
Toyota Corolla
November 14, 2022

Cons: No Toyata Corolla in the pick up location. They said this car model never exist in the airport center. Slow handling speed in estimate car demage fee

Canada
Kia Rio
November 14, 2022

Pros: Nice cars at amazing prices, definitely great service too!

United Arab Emirates
Toyota Corolla
November 9, 2022

Pros: Very good value for money. Very professional & ethical.

Cons: Exterior of the car was not clean

Ireland
Nissan Rogue
November 3, 2022

Pros: Great service and good price

Cons: Car wasn’t the cleanest inside the inside but that’s only minor

United States of America (USA)
Dodge Durango
October 17, 2022

Pros: All of the above mentioned things!

Cons: Was worried about the off site location. But it was easy to find.

Canada
Toyota Corolla
October 4, 2022

Pros: Staff are awesome they are friendly

United Kingdom
Toyota Corolla
October 2, 2022

Pros: excellent and striaghtforward

Cons: car could have been delivered cleaner

Canada
Nissan Rogue
October 2, 2022

Pros: Fast service,

Cons: Car was dirty on the outside Also, more kms should be given within the reservation

United States of America (USA)
Toyota Corolla
September 27, 2022

Pros: Picking up and dropping off was easy and car was good.

Cons: I did not like that the fuel tank was not full. Obviously when I dropped the car off I had to give it back with the same fuel amount which wasn't something very straightforward to do.

United Kingdom
Nissan Rogue
September 24, 2022

Pros: Car was dirty

Cons: The rate for same car two days earlier was half the price. No negotiation on the rate with the agent. Pure profiteering and scandalous

Canada
Dodge RAM 1500
July 30, 2022

Cons: I called 60 times as I left keys in the car. After 4 days, I finally got through to a rep that didn't understand my frustration and in the end, I did not get my keys back. I am absolutely disgusted at the customer service and can guarantee that I was do everything in my power to ensure no one I know will ever have to experience the sheer negligence, carelessness, rude, insensitive and frankly dishonorable customer service that encompasses the mentality of the 15 employees I conversed with.

Canada
Nissan Rogue
July 28, 2022

Pros: Friendly and easy service

Cons: I would like if all the insurance options were available online and amount transparent. I didn't like the fact that another insurance option had to be be done only at the desk.

France
Kia Rio
June 30, 2022

Pros: Nothing

Cons: Worst customer experience of my life

United Kingdom
Nissan Rogue
June 19, 2022

Pros: Top flight service even when we were a day late in collection due to flight change.

Canada
Toyota Corolla
May 12, 2022

Pros: All brand new cars, that was amazing.

Cons: none

Canada
Nissan Rogue
May 6, 2022

Pros: Easy and hassle free pickup and drop off

Cons: Would be better if the car was cleaned prior to renting and of-course, I would suggest all car rental companies to advice the CSR's for explaining the operational features of the vehicles as not everyone is familiar with all types of vehicle they rent or being offered.

Israel
Nissan Rogue
April 17, 2022

Pros: Their kindness

Cons: Nothing

Canada
Toyota Corolla
April 15, 2022

Pros: Excellent & quick customer services.

Cons: None

Canada
Toyota Corolla
April 7, 2022

Pros: Proper signage at the YYZ airport, particularly @ Viscount Station.

Cons: None..

Canada
Nissan Rogue
April 7, 2022

Pros: There was no issues with the rental at all, transaction was smooth and easy and the rental amount is way better than the others.

Cons: The only reason I am scoring them 7 is because of the staff, from the driver who picked us up at the airport, the staff who helped me during rental, the staff who attended to us when we returned the car up to the person who dropped us off at the airport, none of them were smiling, none was friendly and they interacted with me in a way that they had some type of authority over me.

Canada
Toyota Corolla
March 5, 2022

Pros: No hidden costs. What you see is what you get. Nice new car. Modern safety features.

Cons: A little bit far for me to get to, but still worth it.

Canada
Toyota Corolla
March 2, 2022

Cons: The girl from Routes Jas was unbelievable and amazing professional .

Canada
Toyota Corolla
February 28, 2022

Pros: Friendly and quick. Car was brand new! First one to have it 🙂

United Kingdom
Nissan Rogue
January 30, 2022

Pros: Excellent service- No fuss or hard sell. Have used them a few times now at this location

Cons: Car was clean, but as it had just come out of the car wash, all the outside was covered with frozen ice (-18c outside), and took some time to thaw out.

India
Kia Sorento
January 19, 2022

Cons: Why would you want international permit when it’s not required by law. No one else had any issue to give me a vehicle with my Indian license. And you refused. Same applies for G2. Everyone else is giving vehicle on it and you want G. Are rules different for you guys !

Canada
Dodge Grand Caravan
November 28, 2021

Pros: The vehicle driving experience was good. I got a van which had less mileage.

United Kingdom
Nissan Rogue
November 25, 2021

Pros: My order covered everything, so there was no up-selling attempt

Netherlands
Nissan Rogue
November 9, 2021

Pros: how quick everything went.

Cons: the windows of the car where still dirty from the cup of the satnav.

United Kingdom
Nissan Rogue
October 28, 2021

Pros: Routes car rental had THE WORST customer service and possibly the worst experience I’ve ever had with a company. My flight landed in the evening, which I was fine with as my confirmation email said they were open 8am - 10pm. When I arrived at the pickup location I called 15 times and there was no answer. I then took an Uber to their site, which was 4 mins away and costed $16 and everything was shut. The next day they refused to provide me with a car never refunded my money.

Cons: Routes car rental had THE WORST customer service and possibly the worst experience I’ve ever had with a company. My flight landed in the evening, which I was fine with as my confirmation email said they were open 8am - 10pm. When I arrived at the pickup location I called 15 times and there was no answer. I then took an Uber to their site, which was 4 mins away and costed $16 and everything was shut. The next day they refused to provide me with a car never refunded my money.

Canada
Toyota Corolla
September 24, 2021

Cons: I wasn't even given my car and the Customer service representatives were extremely rude.

Canada
Toyota Corolla
September 10, 2021

Pros: Close to the airport, ease of access.

Cons: When I called to extend the rental, I was not able to get ahold of anyone. When I emailed, it took until the next day to get a response.

Canada
Toyota Corolla
August 14, 2021

Pros: They were quick, and courteous.

Cons: There are no complaints.

Canada
Toyota Corolla
August 3, 2021

Pros: Not a single thing.

Cons: Customer service. Worse I’ve ever dealt with.

Canada
Toyota Yaris
July 29, 2021

Pros: Routes car service was amazing service and clean new car, I would recommend them but do not go through discover cars go direct to company!!!

Canada
Toyota Yaris
July 3, 2021

Pros: the quality of the car

Cons: milage restriction, extra charges for a standard car insurance and 2000 CAD deposit!!!

Canada
Jeep Wrangler
February 24, 2021

Cons: staff attitude and they are not able to fix customers problems, routes caused losses for me.

United Arab Emirates
Jeep Wrangler
February 4, 2021

Pros: nothing they are thieves, they took my money, did not deliver the car and refusing to refund

Cons: Every thing, They are thieves

Canada
Jeep Wrangler
December 4, 2020

Pros: the worest ever ,not hounest, not truthful , cheating to get me buy thier own insurance

Cons: the worest car rental experience , no customer services whatso ever,

Canada
Kia Rio
October 5, 2020

Pros: Good attitude, very little complaining.

Cons: Not clear enough up front about the insurance question. It should be dealt with immediately upon renting the vehicle.

Canada
Toyota Corolla Sedan
September 22, 2020

Cons: The request made to have a secondary copy of my ID was a bit arduous. They requested

Canada
Dodge Caravan
September 19, 2020

Pros: The rate was inexpensive, the location of the rental company was easy to find. The staff were good. The performance and condition of the vehicle was excellent.

Cons: No way to get in touch with them directly week before so that we got a minivan as needed for space. Day of pickup, no van available----given "upgrade". Great to try out a new vehicle class, but not enough space. Had to leave stuff behind. Staff tried to be helpful, but had to get going. At drop off, I asked how to prevent this situation in future, to get right car, and was given card with direct phone.

Canada
Dodge Caravan
September 16, 2020

Cons: We were very disappointed that the car had not been cleaned or santized especially with covid procedures in effect. It looked looks like body fluids splattered on the seats from sneazing or coughing. Also a significant amount of debris on the floors. We immediately told the rental agent who gave us the excuse that the car just came in and they didn't have time to clean yet. We spent 3 hours of our own time cleaning and sanitizing the car. Please email me for more information.

Canada
Toyota Corolla Sedan
September 4, 2020

Pros: The car

Cons: I was left standing at the airport for 25 minutes after calling for a pick up. When I got to the office, it was more issues with ID and then my insurance. I rent a car in Toronto every summer and have never experienced this kind of service. I will not be renting with them again.

Canada
Toyota Corolla Sedan
August 29, 2020

Pros: The vehicle was terrific, and the value for the money was exceptional. There were also no surprise charges or fees. Big plus.

Cons: Vehicle was to be provided by 7am. Provider did not open until 8am. Still had to wait for vehicle to be cleaned. Staff seemed less than enthused with their jobs.

Canada
Toyota Corolla Sedan
July 12, 2020

Pros: Was a good deal

Canada
Dodge Caravan
June 15, 2020

Pros: Highly recommended

Canada
Nissan Rogue
May 26, 2020

Pros: I liked that the service was fairly priced and the vehicle was very nice. And employees were very helpful.

Cons: Well when I reserved online the price was different from what they had told me in the office.

Canada
Toyota Corolla Sedan
May 10, 2020

Pros: Fast

Cons: Rental on the website said 2500km. When in got there they said 2400

Canada
Toyota Corolla Sedan
March 23, 2020

Pros: Agent gave me wrong information and invalid coupon. Felt like i was cheated

Cons: Wrong information

Canada
Toyota Corolla Sedan
March 18, 2020

Cons: Car smelled like a wet dog

Israel
Toyota Corolla Sedan
March 4, 2020

Pros: Fast service

Cons: Hard to find them at the airport

Canada
Nissan Rogue
March 3, 2020

Pros: I travel for work extensively and when in Toronto I have rented from this location a number of times before and every time service is amazing , staff are very accommodating and nice. I rent a car in Toronto about 30 weeks out of the year if not more, and I rather go to this place then anywhere else in the city.

Cons: Only thing that I can say it needs improving is the cleanliness of the cars. Garbage left in the console and under the seats, dirty floors and mats, lots of dust and dirt on the surfaces and seats. However, I have seen far worse than this at other rental places and few that keep more clean. This however, in no way can take away from the superb service I get at this place, nor can it deter me from going back there. Their staff are amazing.

India
Toyota Corolla Sedan
March 1, 2020

Pros: The speed of giving back the vehicle. It's just as simple as dropping the key in the return box.

Cons: They not accepting non-embossed credit cards. Even though their machines are capable of getting digital authorization, they want to be selective in their customer's getting authorization. They accepted the non-embossed credit card of one customer and declined for me. Also, they don't accept American Express and have not mentioned that anywhere in their conditions. It was painful the first time especially coming from India where non-embossed credit cards are more prevalent.

United Kingdom
Toyota Corolla Sedan
February 21, 2020

Pros: They are competitively priced

Cons: The service is incredibly slow, took ages to book us in and the car was being cleaned while we waited.

Israel
Nissan Rogue
February 11, 2020

Pros: Car was clean. Shuttle came/left quickly.

Cons: I was originally told the car I had reserved was not available and that I couldn't cancel or downgrade to a smaller car (I didn't want a bigger/bulkier car, which was what I was being offered). Efficiency was certainly not 100% in returning or obtaining the car. I never needed to call them after initally picking up the car but in the paperwork I received there were only local numbers and no toll-free options had I had any questions or problems. Certainly I would not recommend it for overseas tra

Canada
Toyota Corolla Sedan
February 10, 2020

Pros: Customer satisfaction

Cons: Nothing

Canada
Toyota Corolla Sedan
February 9, 2020

Pros: condition of the car was good; great value for the money; I have rented from this company several times

Cons: Just one lady, I think her name was Vivianne, seem to give difficult time to everyone... When I dropped off the car the gas was a bit low, the girl who checked said it should be ok (it's has to be noted that I have rented from this company several times, and all the time the gas amount was more than what I had picked up the vehicle with) but this lady said it was not ok and made me pump for an additional $5!!! I could not accept her attitude!!

Egypt
Nissan Rogue
February 8, 2020

Cons: They didn't aware of the condition of discover

Canada
Nissan Rogue
January 20, 2020

Pros: Terrible, fraudulent

Cons: They made me buy insurance that i had anyway, but wouldnt give me the car otherwise

South Africa
Dodge Durango
December 28, 2019

Pros: Routes overcharged us for our additional day booking. We are still trying to resolve this with them

Cons: The car was dirty and had no gas when we collceted it

India
Nissan Rogue
December 26, 2019

Pros: It was a new car and rental car price was unbeatable. Pickup and drop off process was smooth.

United States of America (USA)
Toyota Corolla Sedan
December 24, 2019

Pros: The shuttle to and from the airport

Cons: The unclear charges.

Canada
Toyota Corolla Sedan
December 17, 2019

Pros: Good value.

Cons: A little bit out of the way location wise.

United States of America (USA)
Dodge Durango
December 13, 2019

Pros: Great Cars.

Cons: Drop off service to the Airport.

Canada
Nissan Rogue
December 10, 2019

Pros: Fast and efficient

Canada
Toyota Yaris Advance
December 6, 2019

Pros: Rates

Cons: 1) Hustling customers for Insurance papers. 2) not open 24 hours - I am an avid traveller and lack the flexibility to be dropped off to the airport during red-eye flights. 3) overworked staff? - don't seem to care for clients

United Kingdom
Toyota Corolla Sedan
November 5, 2019

Pros: Friendly and didn't try to stick you with added insurance fees like most other small rental agencies

Cons: Car wasn't ready when we arrived but ended up getting a free upgrade so all good. Just had to wait longer than expected

Greece
Nissan Rogue
November 5, 2019

Pros: They are very easy going agency

Cons: They are sometimes slow on responding

United Kingdom
Dodge Caravan
October 31, 2019

Pros: Everything more or less, price, pick up, dropping.

Cons: I cannot think of anything.

Canada
Toyota Corolla Sedan
October 30, 2019

Cons: I was late and they couldn't drive me to the airport, so I had to wait for the shuttle. The agent told that they could do it during the weekdays but no on weekends.

United Kingdom
Nissan Rogue
October 24, 2019

Pros: Quick airport shuttle service, pre-arrival questions quickly answered, very good value

Cons: As an inexperienced car renter, I was nervous over the paperwork. . I would have benefited by a little more friendliness reassurance by the staff. They were business like and efficient on the most part,. I had to request a copy of the sign out sheet for the condition of the returned vehicle that they asked me to sign with the mileage/gas and later noticed the document was not signed by them. I think it should have been signed and a copy provided without asking for it which avoids problems later

United Kingdom
Toyota Corolla
October 21, 2019

Pros: Efficient service on collection and drop-off. Condition of the car.

Cons: Where it is located and the fact that closes in the late evening. It put me under some pressure as there were delays in the baggage being delivered off the plane. I am sure it would have been OK ...

Canada
Toyota Yaris Advance
October 19, 2019

Pros: Friendly staff

Cons: none

Canada
Kia Rio
October 7, 2019

Pros: the great Rep serving me.

Cons: I had to wait for a car to be available.

Canada
Toyota Corolla
September 18, 2019

Pros: staff

Cons: wait time

Canada
Toyota Yaris Advance
September 9, 2019

Pros: Drop to the airport

Canada
Dodge Durango
September 7, 2019

Pros: Drop off service was excellent.

Cons: While picking up they were pushing to get their insurance, which wasted lots of time and effort of mine.

Canada
Toyota Corolla
September 6, 2019

Pros: Quick drop off.

Cons: The office is a state of disrepair. The booking confirmation says the open at 7. They do not open until 730. My self and 2 other customers arrived at opening. None of the cars were ready. It took me over an hour to receive my vehicle keys. The vehicle I received was hastily washed. It had garbage from the previous person under the seat and had no windshield washer fluid. I was given a free upgrade because the type of car I rented was not available.

Canada
Toyota Corolla
August 29, 2019

Pros: The car we got was good and we paid the price we were quoted.

Cons: The value propositi

Ireland
Toyota Corolla
August 29, 2019

Pros: I didn't get to rent the Car, despite pre-paying and paying for the insurance in full. They refused to accept my Irish Visa Card to pay for the additional deposit. So I left empty handed. When asked about a re-fund / accommodation I was pointed to a number and told to use my own phone. Extremely disappointing. I feel like this agency is a scam to be perfectly honest. Forced to get an Uber to the Hotel and find alternative car rental that was more accommodating.

Cons: I didn't get to rent the Car, despite pre-paying and paying for the insurance in full. They refused to accept my Irish Visa Card to pay for the additional deposit. So I left empty handed. When asked about a re-fund / accommodation I was pointed to a number and told to use my own phone. Extremely disappointing. I feel like this agency is a scam to be perfectly honest. Forced to get an Uber to the Hotel and find alternative car rental that was more accommodating.

New Zealand
Nissan Rogue
August 28, 2019

Pros: best rates in GTA

Cons: time spent while picking and dropping the car. if that can be improved then its fantastic

Canada
Dodge Durango
August 23, 2019

Cons: I found the staff were unprofessional, with less knowledge on what is the offer and what is as per their policy. Car was not cleaned and they said this is how our cars used to be. The staffs do not bother to take a note of the inspection while handing over the car. I found lot of glitch and unprofessional behavior. After handing over the car, inspection, i received a call after 5 hours, if the car key is with me.

Canada
Nissan Rogue
August 14, 2019

Pros: Everything the entire experience was great

Cons: Nothing

Canada
Toyota Corolla
August 12, 2019

Pros: Price

Cons: perhaps more staff during check-in and drop off of vehicle.

Canada
Toyota Corolla
August 11, 2019

Pros: Staff were courteous, polite and offered an upgrade. All costs were as advertised.

Australia
Nissan Rogue
August 8, 2019

Pros: Car ran smoothly and plenty of room and luggage space. Overall good and cheap.

Cons: One and a half hour wait to be served to pick up car to find out our car was not available. Ended up using a Jeep with no GPS.

Canada
Toyota Corolla
August 6, 2019

Pros: They seemed affordable

Cons: I booked a car and during pick-up was told that the booking was no longer valid due to my license type. I understand that it may have been my overlooking as ALL MAJOR RENTAL COMPANIES IN TORONTO let me rent with a G2 licence. It is quite disappointing that Routes has not caught up with modern times or any of their competition. I called the company, wouldn't give me my $47 prepayment back even though I explained the circumstances. Called multiple times, could not speak to a manager

Canada
Dodge Caravan
August 3, 2019

Pros: Very good car, and very good service

United States of America (USA)
Jeep Cherokee
August 3, 2019

Pros: Price

Cons: Inconvenience

United States of America (USA)
Nissan Rogue
August 3, 2019

Pros: read above

Cons: read above

United States of America (USA)
Nissan Rogue
August 3, 2019

Pros: They overcharged me for extra, customer service representative told me over the phone the you will get charged $40 and that’s all and later on they charged me $81.59

Cons: Nothing at all because they are lying about charges

Mexico
Toyota Corolla
July 25, 2019

Pros: The price

Cons: The customer service

Barbados
Nissan Rogue
June 27, 2019

Pros: Everything was fantastic and the car was brand new !!!

United States of America (USA)
Toyota Corolla
June 22, 2019

Pros: Ease of service. Employees were very accommodating, helpful and willing to go the "extra mile."

Cons: I had tremendous difficulty finding both the Toronto location on Nashua Dr. and the Ottawa location on Leitrim Rd. The 1st location (pick up): no big deal. The 2nd location: very big deal, as I was trying to get to a flight. Location was ridiculously hard to find. I misread the address (easy to do) as being IN Ottawa Int'l Airport. But then, how to get to the Leitrim Rd. location from the airport? Easy, right? Wrong. GPS will lead you to a road closed (Adastra Rd.) with a locked gate!

Canada
Nissan Rogue
June 22, 2019

Pros: Amazing

Cons: They r great

Canada
Dodge Caravan
June 20, 2019

Pros: Very helpful, friendly and efficient staff

Cons: Distance from the airport

Canada
Nissan Rogue
June 4, 2019

Cons: Suspicious of handling my credit card.

United Kingdom
Jeep Wrangler
May 28, 2019

Pros: Great information but unable to give car back at 5am had to get my own taxi as no shuttle provide

Cons: No shuttle provide and getting taxi early as a hassle

United States of America (USA)
Nissan Rogue
May 15, 2019

Pros: newer vehicle

Cons: hard to get to, rep was difficult to work with, vehicle smelled inside, i got charged more than I should have.

South Korea
Dodge Durango
May 15, 2019

Pros: Pick-up and drop-off service

Cons: None

United Kingdom
Nissan Rogue
May 14, 2019

Pros: Very clean vehicle

Cons: Took too long to get the vehicle and hand it back. Attitude and friendliness of staff.

United Kingdom
Dodge Durango
May 2, 2019

Pros: Really cheap and car was great

Cons: They left us waiting for 50 minutes for a pick up in -25 degrees with two small children after a long flight . When we called kept saying 2 minutes . If had been honest we could have waited inside

United Kingdom
Jeep Cherokee
April 28, 2019

Pros: Good quality car. Easy pick up and drop off plus ease of transfer to and from the airport.

Cons: Poor reception at the desk on picking up the car and quite simply a miserable member of staff. Total opposite with other staff when dropping off so maybe a one off!

United States of America (USA)
Jeep Wrangler
April 24, 2019

Pros: price

Cons: customer service

Canada
Kia Rio
April 18, 2019

Pros: Quick shuttle pick up and fast, courteous service.

Cons: nothing

United Kingdom
Toyota Corolla
April 15, 2019

Pros: Speed, brand new car

Cons: I left my scarf in the car- rang up and very unhelpful girl said they hadn’t found anything despite my call being within an hour and I said I’d pick it up! So disappointed! Also lack of knowledge on types of car when I asked a question by female member of staff as I wanted to hire a car at Xmas. Staff were efficient but seemed very rushed.

United Kingdom
Dodge Durango
April 14, 2019

Cons: First of all they tried to give us a mid-size SUV instead of the full-size SUV we'd paid for. Then when the vehicle finally did arrive it was dirty inside (coke bottles on the floor). It also took a long time to do the paperwork and actually get the keys.

Saudi Arabia
Jeep Cherokee
April 13, 2019

Pros: Nice cars Clean cars (I got a brand new car) Clarity and transparency

Cons: Office is not at the airport, so that is inconvenient

Netherlands
Kia Rio
April 10, 2019

Pros: We hired a compact Car but wasn’t there so we became An upgrade niet we wouldn’t such a big Car. We sorted special a little Car.

Cons: See above; Safety to drive in a buffer Car isn’t what we would

Israel
Nissan Rogue
March 23, 2019

Pros: Tank was empty

Canada
Kia Rio
March 18, 2019

Pros: Price and great servive

Cons: Itshould be open until 10 PM on the weekends

China
Nissan Rogue
March 8, 2019

Pros: the service was very patient and efficient

Cons: Only the snow brush was a little bit poor

Canada
Toyota Corolla
February 28, 2019

Cons: I was supposed to get a 25% discount applied to my prepayment and it was not applied. I explained this to two different people and they still did not understand. Very frustrating to deal with and I got no discount.

Canada
Toyota Corolla
February 24, 2019

Pros: Helpful and welcoming and fast service

Canada
Toyota Corolla
February 19, 2019

Cons: Employee with blonde highlights is extremely unprofessional.

Hong Kong
Jeep Cherokee
February 19, 2019

Pros: speedy

Cons: there are some rubbish in the gap between seats

United Kingdom
Toyota Corolla
February 18, 2019

Pros: The Rental was Amazing! They gave me a JEEP WRANGLER RUBICON fully loaded! Just to make me feel happier for the same price as small corolla or kia. The Jeep was brand new and it had been routinely inspected as I could see on the routes car sticker. I highly recommend this place. The whole experience was great. Will use again for sure. I got a shuttle to and from Toronto Pearson which was like a 5 or 6 minute drive away. Such convenience. It was the best experience I have had of travelling.

Cons: N/A it was an overall good service.

United Kingdom
Nissan Rogue
February 18, 2019

Pros: Service was excellent, easy and process and quick. The car was fantastic, we had pick up from airport station within 10 mins

Canada
Toyota Corolla
January 28, 2019

Pros: Friendly customer service. Clean cars

United States of America (USA)
Nissan Rogue
January 27, 2019

Pros: Never got car can’t judge

Cons: Poor customer service

Denmark
Kia Rio
January 20, 2019

Pros: Great car, great price, problem free service

Cons: Long wait getting the car

United Kingdom
Jeep Cherokee
January 15, 2019

Cons: Had to make 2 phones calls from the courtesy phone before somebody came to pick me up in the shuttle bus.

United Kingdom
Jeep Wrangler
January 14, 2019

Pros: Got a Major upgrade FoC

Russian Federation
Kia Rio
January 11, 2019

Pros: all was good

Canada
Toyota Corolla
January 9, 2019

Cons: They would not accept an international credit card, which was not previously specified in the booking. They also insisted on purchasing an insurance with them, which essentially nullified the full coverage I purchased through you!

Canada
Nissan Rogue
January 7, 2019

Pros: Very courtesy staff.

Cons: unable to change registration pickup time as airline was delayed. They would only allow DiscoverCarHire to make changes, and DiscoverCarHire said no changes prior to 48 hours. So got caught in the finger pointing.

United States of America (USA)
Toyota Corolla
January 3, 2019

Pros: competitive rates and good cars.

Cons: short window for business hours and do not guarantee if the flight is delayed. this should be stated when booking rental. location is far from airport and requires taking a train to a different station from the main terminal for pick up and drop off from the rental office.

Canada
Dodge Caravan
January 3, 2019

Pros: Nothing.

Cons: They did not have the vehicle we reserved and gave us another that was not sufficient. The service agent was lethargic and not sympathetic. Overall I give it a 1/10 and will never return. I would not recommend Routes to anyone. Also, vehicle did not have a brush for snow. Just one last nail in the coffin.

Canada
Toyota Corolla
December 23, 2018

Pros: No Muslims working there.

Cons: Nothing. All was well.

Canada
Toyota Corolla
December 18, 2018

Pros: I was not allowed to rent a car because I had a G2 instead of a G license. Your site didn't tell me this.

Cons: I was not allowed to rent a car because I had a G2 instead of a G license. Your site didn't tell me this.

Trinidad and Tobago
Nissan Rogue
December 11, 2018

Pros: Courteous and professional staff

Cons: Nothing

United States of America (USA)
Kia Rio
December 9, 2018

Pros: quick ans easy, hassel free . courtesy of personell

Cons: nothing

Canada
Kia Rio
December 6, 2018

Pros: For being offsite my experience this time was good. Pickup, paperwork, return, shuttle to/from, all these things were fast this time! Thanks

Cons: Car was a little dirty (interior mats, muddy on the outside) but not excessive by any means.

Canada
Kia Rio
December 2, 2018

Pros: Fast service

United States of America (USA)
Dodge Caravan
November 27, 2018

Pros: Staff were courteous and helpful.

Cons: Car cleanliness was very poor. Driver seat was okay but passenger seat was dirty and seemed to have remnants of someone's throw up. Situation was not noticeable at the time of pickup because a deodorant covered up the smell.

Greece
Toyota Yaris Advance
November 24, 2018

Pros: Easy going, fast polite and effective

Cons: Should have spent more time explaining the car functions or should have helped mounting the baby car seat.

United Kingdom
Nissan Rogue
November 21, 2018

Cons: Closed when I got there as flight and baggage was delayed. Got there at 10:20 and it was closed. Wouldn't recommend the latest pick up time as if you don't turn up or can't contact them they just close and I was left without a rental for the night I got there. Then had to go back the next day and pick up the car. No discount given for not having it the first night but an upgrade in car was given which was very nice.

United States of America (USA)
Nissan Rogue
November 13, 2018

Pros: Nothing

Cons: Nothing. Thirty minute delay in pickup. Car location too far from airport. Unhelpful driver to and from airport. Fraudulent billing, resulting in overcharge which I’m contesting. Cumbersome paper work and unfriendly front desk.

Canada
Toyota Corolla
November 2, 2018

Pros: It was quick and efficient. I didn't want the SUV he offered since I preferred a car since it's better on gaz and he found me a car.

United States of America (USA)
Dodge Caravan
October 24, 2018

Cons: airbag warning light was on. Tires were not properly inflated, van exterior was dirty, one sliding door was damaged.

United States of America (USA)
Nissan Rogue
October 24, 2018

Pros: No. I did not like it.

Cons: Pickup location was off the airport. The person who answered the phone for the first time was rude. I rented cars many time but this time was totally unpleasant experience.

United Kingdom
Jeep Cherokee
October 21, 2018

Pros: As above.

Cons: As above, and the staff whilst efficient were not overly customer friendly.

Canada
Kia Rio
October 18, 2018

Pros: I like their customer service very good.

Cons: I didn't observe anything noticeable to say bad

United States of America (USA)
Honda Civic
October 14, 2018

Pros: Price!

Cons: Opt of the terminal

United States of America (USA)
Kia Rio
October 4, 2018

Pros: Nothing

Cons: They took to long to give the car because they were washing it after i rented it which took like 30 minute before i got the car

Canada
Dodge Durango
October 3, 2018

Cons: It the car I reserved, not cleaned

United States of America (USA)
Jeep Cherokee
October 2, 2018

Pros: The car condition and drive was excellent.

Cons: Hearing other customers had to wait extended time for a rental car to come in that matched their reserved rental needs. Witnessing angry and frustrated customers ahead of me in line.

Canada
Dodge Durango
September 30, 2018

Cons: Dont rent from routes car&struck rentals Toronto airport! BEWARE OF HIDDEN FEES!! Prices might sound good on the rental deal at first, but they will find something to overcharge you with when returning the car; milage, insurance, etc. They never told me about limited Milage on my rental. Totally unprofessional!

New Zealand
Dodge Durango
September 28, 2018

Pros: Everything was perfect

Cons: Location of the rental is a little off the airport

United States of America (USA)
Nissan Rogue
September 23, 2018

Pros: agency was well-run; no problems

Cons: lack of selection. Got a 4x4 Jeep Wrangler Sahara, which was not the best car for city driving. it wasn't very fuel efficient it's also a bit of a hassle getting to the car rental agency, having to take the link train, then a shuttle, but the agency made good time with the shuttle.

United States of America (USA)
Kia Rio
September 18, 2018

Pros: Extremely reasonable rates, better than the big Car rental companies who are only out to fleece. Routes is the best in service, customer care, and friendly service and the best cars.

Cons: Everything was excellent about Routes car rental

Canada
Kia Rio
September 17, 2018

Pros: After I have to wait for longer than expected they found a way to accelerate the process and gave a vehicle already available in their premesis

Cons: They didn't have the car rented on site when I arived

United States of America (USA)
Toyota Yaris Advance
September 13, 2018

Pros: As noted above

Cons: Distance from airport

Canada
Dodge Durango
September 10, 2018

Pros: Provided a good car.

Cons: Contrary to my booking with website

Netherlands
Kia Rio
September 10, 2018

Pros: Nothing

Cons: My flight was delayed so I called to advise after landing. The rep answering the phone was very rude and told me that my car was canceled. I indicated my flight number when I made the booking however they canceled my booking when I never arrived for pickup. I had a run around at 10pm looking for another car and thankfully Budget could offer me a car! I won't book another car through them.

Canada
Toyota Corolla
September 8, 2018

Pros: Reasonable price, good services

Cons: Off airport locations.

United Kingdom
Nissan Rogue
September 6, 2018

Pros: price

Cons: everything else - especially the way that the team spoke to customers, engaged with customers and lack of care

United States of America (USA)
Nissan Altima
September 5, 2018

Pros: NOT ONE THING.

Cons: My flight was delayed into Toronto, so I didn't get there until 12:45 am. The GO Routes rental facility closed at midnight and when I called in the morning, they had canceled my entire reservation because it was outside of their allotted 2 hour pick up window. I asked if I could re-book and they said they didn't have any cars. NO apologies. I ended up having to have family members drive me around the entire week.

Canada
Kia Rio
September 4, 2018

Pros: Was kindly upgraded car by a second sales associate (see other comment). Car was tidy and comfortable

Cons: Could not find the courtesy phone to call the office, also found directions to airport pick up point very confusing. iIrst sales associate was extremely rude and would not allow me to hire the car because I had a British passport, causing my husband to get a taxi all the way from downtown to rent it for me.

Canada
Nissan Rogue
August 31, 2018

Pros: They were very understanding and easy to talk to about how pissed off I was about the insurance. They even gave me a discount because of the hassle.

Cons: They were great.

United States of America (USA)
Kia Rio
August 29, 2018

Pros: Nothing!!!!!!!!

Cons: I was told at the counter that since I had a Quebec drivers license that they would put a $1500 on my credit card. I think not!!!!!! We rented from someone else. I would NEVER recommend Routes

United States of America (USA)
Nissan Rogue
August 23, 2018

Cons: Despicable customer service from Routes. Have had to open chargeback for unauth charge. Routes adamantly refuses to fix despite multiple calls, emails.

Canada
Dodge Caravan
August 21, 2018

Pros: Quick and easy.

Cons: Seemed slightly confusing on pickup.

United States of America (USA)
Dodge Caravan
August 20, 2018

Pros: Clean, brand new car.

Cons: The offsite location was a hassle. The airport was not clear on how to get to the Viscount station. The courtesy phone was difficult to find. Picking up the car took a while.

Canada
Dodge Durango
August 20, 2018

Pros: Great service

United States of America (USA)
Dodge Caravan
August 15, 2018

Cons: Delayed customer support service

Canada
Nissan Rogue
August 12, 2018

Pros: Very friendly staff when we got to the counter. Really did what they could to make us happy.

Cons: Line up extremely long. Lots of staff working, but slow process.

Canada
Dodge Durango
August 10, 2018

Cons: The car was dirty at the time of pickup. The alignment on the car was way off. The RPM kept going high even at the speed of 50kms.

United States of America (USA)
Dodge Durango
August 6, 2018

Cons: the front desk doesn't now what they are doing

Canada
Dodge Caravan
August 2, 2018

Pros: The car I wanted was available

Cons: The time it took to book, the amount of deposit required, the unaligned pricing between Routes and discover hire

United States of America (USA)
Nissan Rogue
August 2, 2018

Pros: Great Value for cost, got upgraded to even bigger nicer model, friendly efficient reps

Cons: Off airport is not as convenient but the pluses make up for it now that I know what to expect and the ‘route’ and timing involved

Canada
Kia Rio
July 24, 2018

Pros: Nothing.

Cons: See above.

United States of America (USA)
Toyota Corolla Sedan
July 16, 2018

Pros: Nothing

Cons: Service, location, friendliness of staff, cleanliness of office and car.

Most Popular Car Rental Deals

Toronto Airport Car Rental
Intermediate
Nissan Rogue or similar
Nissan Rogue
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Routes Car Rental
$15.33 / per day
Toronto Airport Car Rental
Economy
Kia Rio or similar
Kia Rio
  • 5
  • 1
  • 4
  • A/C
  • Auto.
Routes Car Rental
$15.41 / per day
Toronto Airport Car Rental
Standard
Honda Civic or similar
Honda Civic
  • 5
  • 3
  • 4
  • A/C
  • Auto.
Routes Car Rental
$16.02 / per day
Toronto Airport Car Rental
Intermediate
Toyota Corolla or similar
Toyota Corolla
  • 5
  • 1
  • 4
  • A/C
  • Auto.
Routes Car Rental
$16.49 / per day
Toronto Airport Car Rental
Ford E150 Cargo or similar
Ford E150 Cargo
  • 2
  • 4
  • 2
  • A/C
  • Auto.
Routes Car Rental
$35.22 / per day
The above prices are only approximate and were last updated at 17:26 on 2023-01-27. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage (except for local residents), Collision Damage Waiver (deductible: ~€ 1380.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 23 years.
A young driver fee of 113.83 EUR per rental applies to drivers under the age of 25.

Maximum rental age is 74 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

The driver license must have been issued by authorized authorities at least 6 month(s) before the date of the commencement of the rental. Driver licenses will be accepted if issued in the following country(ies): Australia, Canada, New Zealand, USA, EU countries.
An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English. Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, flight information, boarding pass.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Residents of the following country(ies): Canada, USA, who use their own insurance, will be personally responsible for the full value of the rental vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: American Express, MasterCard credit card, VISA credit card. Any other cards or cash payments are not accepted.
All credit cards must be capable of the following: Embossed; cards without this capability will not be accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Crossing country/state borders is not allowed.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Booster seat (4-10 years of age), Young driver fee.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

All extras are available at the rental counter. Prices vary, depending on the rental period.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.

Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information

In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
Rental period
The maximum rental period per agreement is 21 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
After one rental period ends, 24 hours must pass before the customer can start another rental period.
Business hours
Service outside of business hours is available by request and for an additional charge.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes. The grace period will be honored only during business hours.

Pick-up & Drop-off
Mon:  08:00 - 22:00
Tue:  08:00 - 22:00
Wed:  08:00 - 22:00
Thu:  08:00 - 22:00
Fri:  08:00 - 22:00
Sat:  08:00 - 20:00
Sun:  08:00 - 20:00

Top Suppliers at Toronto Airport

Alamo
Exceptional 9 / 25 reviews
+18337923291
6301 Silver Dart Dr, Mississauga, Ontario
$58 - $146
Surprice
Excellent 8.9 / 229 reviews
+14168001222 / +18887779202
445 Rexdale Blvd. Toronto, Ontario M9W 6P8
$27 - $170
Working hours
Mon:08:00-19:00
Tue:08:00-19:00
Wed:08:00-19:00
Thu:08:00-19:00
Fri:08:00-19:00
Sat:08:00-19:00
Sun:08:00-19:00
Avis
Avis
Excellent 8.8 / 13 reviews
+19056761100
5990 Airport Road
$55 - $125
Working hours
Mon:00:00-01:00; 06:00-23:59
Tue:00:00-01:00; 06:00-23:59
Wed:00:00-01:00; 06:00-23:59
Thu:00:00-01:00; 06:00-23:59
Fri:00:00-01:00; 06:00-23:59
Sat:00:00-01:00; 06:00-23:59
Sun:00:00-01:00; 06:00-23:59
Hertz
Excellent 8.6 / 13 reviews
4166742020
6301 Silver Dart Dr #3
Working hours
Mon:00:00-01:00; 06:30-23:59
Tue:00:00-01:00; 06:30-23:59
Wed:00:00-01:00; 06:30-23:59
Thu:00:00-01:00; 06:30-23:59
Fri:00:00-01:00; 06:30-23:59
Sat:00:00-01:00; 06:30-23:59
Sun:00:00-01:00; 06:30-23:59
Enterprise
Enterprise
Excellent 8.6
8336193659
6301 Silver Dart Dr
Working hours
Mon:06:00-23:59
Tue:06:00-23:59
Wed:06:00-23:59
Thu:06:00-23:59
Fri:06:00-23:59
Sat:06:00-23:59
Sun:06:00-23:59
National
Excellent 8.6
+18337923290
6301 Silver Dart Dr, Mississauga, ON L5P 1A2
$59 - $148
Budget
Budget
Excellent 8.5
+19056761500
5990 Airport Road
Working hours
Mon:00:00-01:00; 06:00-23:59
Tue:00:00-01:00; 06:00-23:59
Wed:00:00-01:00; 06:00-23:59
Thu:00:00-01:00; 06:00-23:59
Fri:00:00-01:00; 06:00-23:59
Sat:00:00-01:00; 06:00-23:59
Sun:00:00-01:00; 06:00-23:59
Dollar
Dollar
Excellent 8.5 / 3 reviews
9056769127
6301 Silver Dart Drive
$49 - $127
Working hours
Mon:06:00-23:59
Tue:06:00-23:59
Wed:06:00-23:59
Thu:06:00-23:59
Fri:06:00-23:59
Sat:06:00-23:59
Sun:06:00-23:59
Thrifty
Thrifty
Excellent 8.4 / 8 reviews
9056769127
6301 Silver Dart Drive
$48 - $110
Working hours
Mon:06:00-23:59
Tue:06:00-23:59
Wed:06:00-23:59
Thu:06:00-23:59
Fri:06:00-23:59
Sat:06:00-23:59
Sun:06:00-23:59
Europcar
Excellent 8.4 / 3 reviews
+19056779994 / +330176660251
3035 Orlando Dr,Mississauga, ON L4V 1L6
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
GreenMotion
Excellent 8.2 / 62 reviews
+19055642425
Toronto Pearson Airport, 3275, Derry Road East, Mississauga, Ontario, L4T 1A8
Working hours
Mon:09:00-19:00
Tue:09:00-19:00
Wed:09:00-19:00
Thu:09:00-19:00
Fri:09:00-19:00
Sat:09:00-19:00
Sun:10:00-17:00
Hub Rent a Car
Excellent 8 / 56 reviews
+19055979212
600 Dixon Rd, Etobicoke, ON M9W 1J1, Toronto
$66 - $347
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Zoom Rent A Car
Excellent 8 / 102 reviews
+19056707368 / +18883179666
5945 Dixie Rd Unit #1,Mississauga ON,L4W 1E8
$38 - $153
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
RightCars
RightCars
Very good 7.9 / 3 reviews
+19055979212
Toronto Airport, 600 Dixon Road, Toronto, M9W 1J1
Working hours
Mon:07:00-18:00
Tue:07:00-18:00
Wed:07:00-18:00
Thu:07:00-18:00
Fri:07:00-18:00
Sat:07:00-18:00
Sun:07:00-18:00
Ace Rent a car
Very good 7.8 / 6 reviews
+19054050555 / +16478877714
6305 Northam Drive, Suite 5, Mississauga, L4V 1W9
Working hours
Mon:09:00-19:00
Tue:09:00-19:00
Wed:09:00-19:00
Thu:09:00-19:00
Fri:09:00-19:00
Sat:09:00-18:30
Sun:12:00-18:30
NUCarrentals
NUCarrentals
Very good 7.6 / 19 reviews
+18883179666 / +19056707368
5945 Dixie Rd,Mississauga, ON L4W 1E8
$27 - $75
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:09:00-16:00
Sun:09:00-16:00
Swift Rent-A-Car
Very good 7.2 / 23 reviews
+18886251314
5775 Atlantic Dr, Mississauga, On L4w 4P3
Working hours
Mon:09:00-19:00
Tue:09:00-19:00
Wed:09:00-19:00
Thu:09:00-19:00
Fri:09:00-19:00
Sat:10:00-15:00
Sun:10:00-15:00
York Car Rental
Good 6.9 / 20 reviews
+19055979212
600 Dixon Rd, Etobicoke, ON M9W 1J1, Toronto
$78 - $578
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Economy rent a car
Good 6.8 / 122 reviews
+19056719444
3356 Elmbank Rd, Mississauga, ON L4V 1A6
$37 - $99
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
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