Surprice at Toronto Airport

Pros: The overall process went smoothly specially with the drop off one

Cons: The first impression that the front line staff was not friendly enough to deal with a customer coming from long journeys. Spoke very fast as if in hurry while I was the only customer.

Pros: The car pickup and drop off was smooth and efficient. I will definitely be back! Great value and good people .

Pros: Nothing!!

Cons: Nothing!!

Pros: Price, promptness, customer service.

Cons: Mileage condition changed on purpose to get more money. Renral car was malfunctioned on the highway with dangerous. I had to bring it back to company with myself......

Pros: Employees are very conscientious.

Cons: No negative services.

Pros: Everything very efficient and fast

Cons: It would have helped if the information indicated that the rental office was in a hotel.

Pros: Service was good and had a great service. Was upgraded from a Toyota Rav 4 to a Ford F150 Pickup truck at no additional cost. Also liked the fact that no one tried to up sell us any extras.

Cons: Outside of the car was slightly dirty, but was a last minute upgrade so was rushed through preparation to save me waiting.

Pros: See above.

Cons: See above.

Pros: Friendly and easy to check in and out

Cons: N/a

Pros: The staff were polite, informative, and efficient in the rental process. The driver who took us from the airport to SurPrice was friendly.

Cons: The driver who took us back to the airport was busy chatting with someone on the phone. It did not sound like anything related to work. The phone conversation lasted the entire ride and the driver was obviously distracted on the road, especially when making left turns onto a busier street. I did not feel completely safe.

Pros: free upgrade, friendly staff

Cons: location- hard to find the train to take to the station to then get picked up...took an hour total

Pros: Friendly staff. Prompt service

Cons: All is good

Pros: Fast, polite

Cons: Ordered a full size car and car was too small

Pros: Car was in great condition. The price was good, I would rent from them again.

Cons: Good service.

Pros: Surplice service was great. I got a 2024 Toyota Corolla which was less than 10000km driven. I

Pros: Good new car

Cons: Surprise for online , real company name different

Pros: No nonsense easy process. Straight forward no frill's you get what you pay for.

Cons: Location being off the airport and finding it on way back. But not a major problem. Allow 2-0 minutes to get too it from the airport and likewise on return

Pros: Amazing service. And see you in the future. Thank you Jakub.

Pros: They rented me a car. It was new and clean. That's their job.

Cons: During our hire, a door got a slight dent - no idea when or how. Surprice tried to take $2000 for this....despite already taking $500 deductable on pick up. When i said i could not fill out details of the 'accident/incident' on their form because i was not present when it happened and therefore had no information, the Surprice called me a 'chilid'. I will NEVER use Surprice again and encourage everyone else to look elsewhere.

Pros: Price, service, car

Cons: nothing

Pros: Prompt and reasonably priced

Pros: They were fast, efficient and affordable.

Pros: Very good shuttle service and representatives at the pick up office

Cons: None

Pros: Everything. Considering the cost, felt too good to be true. But no issues at all. Very happy.

Pros: Fast and efficient

Cons: Unfortunately the car I hired was not available so i was given a different car, a mitsubishi, which was OK but not as comfortable as the toyota I booked.

Pros: I liked the service provide by Surprice, because direct and sincere,

Pros: Very friendly and helpful staff including Shelav

Pros: Very efficient and personable esp cuslly Hajeet

Cons: Nothing

Pros: Great service picking us up and price

Cons: Need to be more clear on unlimited miles Car wasn’t very clean

Pros: No likes or dislikes was as one would expect

Pros: High responsive, polite and helpful

Cons: Apple Pay is not accepted

Pros: quick and efficient pick up and drop off Nice guys at the desk

Pros: Fast pick up and drop off

Cons: 200 km day for a big city lights Ke Toronto could be an issue for daily or short days rental but for a week or more should be fine

Pros: Nothing

Cons: Never spoke to me doing paperwork never told me I would be getting an inferior car till he brought it round the first one was to dirty to hire out second one he brought round had quite a few dings on it a chip on windscreen and bald tyre .The sat nav didn't even have a holder so just lay on the dash.

Pros: Everything about the experience was great.

Cons: Wish the car didn’t have a big warning sticker about gps tracking on the driver side door. It looked a bit strange and had people staring at me in traffic.

Pros: They were quick to change the car to one that had better tyres

Cons: The sat nav provided didn’t come with a stand

Pros: Ease of collection and drop off

Cons: Service was great. No complaints. -1 simply for the fact that they are located ~7 km/10 minutes from the airport requiring a free shuttle service

Pros: Quick efficient and the best price.

Cons: They were great

Pros: Price

Cons: Too much of a faff to get to the rental location (have to take a train and then wait for a van to pick you up). The car wasn't overly clean and front tyres were rather bold. The fuel was 3/4 full and they wanted me to return it that way - surely its easier to provide it full and then I return it full instead of guessing how to get it 3/4 full - so I filled it fully (losing money on the transaction). We also had a discussion on the limited miles they were offering - it was meant to be unlimited.

Cons: On booking it was unlimited mileage. At the office I was informed I had only 200km daily mileage allowance, Ontario is a large province, some days I would easily do 400km +. This spoilt and ruined my trip as I had wanted to travel a lot more, but felt constrained. At the office there where signs saying proof was required of extra insurance, which was requested when I informed them in my contract that it specifically stated no extra insurance was required they asked for proof at this point th

Pros: Quick

Cons: Not the friendliest driver but efficient

Pros: Grassroots/no frills outfit, but good value and efficient dealing with shuttle to and from airport, and paperwork

Pros: Nothing to feedback

Cons: Nothing. All good

Pros: price was reasonalbe

Cons: too far from airport. had to make a local call to find out where to go to be picked up!

Pros: Prompt. Very friendly staff.

Cons: .

Cons: Car wasn’t washed

Pros: Helpful and friendly and we had a no cost upgrade.

Cons: Querying the level of insurance I had.

Pros: It is cheap but not worth the hassle. Rent from know companies

Cons: Rude people to work with. The running the business as they are in India

Pros: After long flight had to get train and bus to pick up car! Car was great though and Agent fine

Pros: The rate

Cons: Far from my location

Cons: The 7-seater van is not in a condition to drive in winter / snow. The van was stuck in snow (not even thick snow) for multiple times during our trip indicating that the tires are not winter or four seasons tire at all without any grips. It shouldn’t be rented out in a condition like this for winter!

Pros: clean, brand new cars

Cons: location off airport, not easy to find pick up location, and office was closed when dropping off, so no transport to airport

Pros: Quick, easy, well organised and friendly.

Cons: The building in which the office is situated leaves a lot to be desired but overall was OK.

Pros: It simply worked well! Easy and efficient.

Cons: The car pickup a little far from the airport. But I guesds that has to do with lower costs and that is fine!

Pros: Quick

Cons: Wasn’t shown any controls of the car, it was assumed I knew, I did, but some people won’t

Pros: I was running late but they were able to help me with the vehicle at last minute.

Pros: Fast and professional

Cons: My car did have some damage when i got it but the boys noted it and didn't let it effect my rental.

Cons: They would not honour the price that their broker had quoted them at. We had a contract from broker with a deposit paid and they said it was wrong. Sorry, the real price is double when you arrive here from the airport

Pros: Fast and efficient.

Pros: The guys at the front desk were very chill, quick and polite. They didn’t pressure me on the car insurance and didn’t require me to prove my Insurance which was nice.

Cons: The only thing I didn’t like was the location of the car rental company was very hard to find. It’s located in the back of a hotel and no signage from the street. I had to ask 3 people where to access the location.

Pros: Very good experience on renting the car from Surprice.

Cons: NA

Cons: The trip from our arrival at Pearson International airport to the rental car agency with two young children and four large suitcases took us longer than we anticipated. We thought we had rented from Discover Company and did not realize that our transportation from Viscount Station would be Surprice which was noted in very small print at the bottom left of the page

Cons: No one there when we went to drop the car at 08:00. We had to be at the airport by 08:30. Then they didn't seem to care about the urgency. The outside of the car was dirty and the outside widows were very dirty.

Pros: efficient, friendly

Cons: nothing

Pros: Very fast efficient service

Cons: Very friendly, explained everything very well and the vehicle provided was nice and clean

Pros: Brand new car

Cons: The only problem was that i had to wait around 20 minutes for the car to be sanitized. They didn't had the car ready when i reached there and offered me a different type of car. Told them that I needed the other car and that's why I had to wait. Other than that everything ok

Pros: professional and curteous

Cons: the discussion about the issue of the third party insurance and how they handled by not handling it

Cons: Off site from the airport, a little tricky to find the pick up spot, but not unmanageable.

Pros: They provided me with a better vehicle than I had originally rented and they dropped me directly at the airport terminal

Cons: Finding the desk was a little difficult due to lack of signs and covid causing the closest door to be closed

Pros: Generally very good

Cons: Nothing

Pros: Gives car rental for 3 weeks. People at service desk are helpful

Cons: If some one is renewing the car for another week, they must have an option of doing the same over the web instead of physically visiting for the same.

Pros: Price

Cons: Service

Pros: quality of the service

Pros: good car n good service

Cons: nothing

Pros: We got upgraded as a complimentary gesture from the company excellent Money/Value , we've tried so many other agencies but their prices are the best. We used the car from Toronto to Montreal as well Narendra was with great help, after giving back the car, he was kind of dropping us to the nearest point we asked for Highly recommend it and will definitely use their services again

Cons: We have purchased insurance but didnt know its from a third party , luckily we had the credit card insurance

Pros: Very patient, and provided all details when asked

Pros: Respect, great communication, notable and punctual.

Cons: Serve case by case without ignore or stepside as family member rather than business relation. Thank you again.

Pros: You get value for your money.

Cons: They need to clean their cars.

Pros: To be honest, I have been charged for something which was really unfortunate.

Cons: Not understanding.

Pros: Friendly, fast, and understanding staff. I spoke with the same staff every time I called. Very willing to upgrade or change if need be.

Pros: The service was super great, staff were friendly and nice and the whole process was efficient. Would definitely recommend!

Pros: Quick pickup and drop off. Friendly. Efficient. Close. Easy to avoid heavy traffic that could delay pick up or drop off.

Cons: Nil. Car had some scratches but not a big deal.

Pros: Staff are very friendly and provided excellent customer service

Pros: Reasonably priced and good service. Knowledgeable and efficient staff, with no hassle.

Cons: A little bit further to get to than right at the airport, but well worth it given the lower price

Pros: The service representative was very accommodating and made on the spot adjustments to my rental based on my needs.

Pros: Great car, great value. Super friendly and helpful agents.

Pros: easy and fast

Cons: car was dirty

Pros: The price was right. They agents seemed to know what they were doing.

Cons: the car was not clean.

Pros: Nothing, it was terrible.

Cons: Everything, the service was terrible.

Pros: Good pricing

Cons: Not exactly

Pros: Efficient and friendly service.

Cons: They are too nice! Cheers

Pros: Better than Big rental car companies way better

Cons: Nothing at all

Pros: They were helpful and friendly and efficient.

Cons: There was nothing to not like!

Pros: Surprice provided excellent service and answered their phone promptly the few times I needed to call. The car was in great condition and the price was unbeatable. I had a wonderful experience with them.

Pros: great car,

Cons: no pick up drop off shuttle service

Pros: It was cheap

Cons: The car had wheel balancing issues and the tires were underinflated.

Pros: First rate and efficient

Cons: Nothing

Pros: found the best deal available

Pros: Car Cleanness and Speedy Service.

Cons: The price changes for renewals of the same car

Pros: great value.

Cons: location was strange.

Cons: Got a flat tire - took it in for service and discovered there were 3 previous holes that had been poorly patched. It obviously needed to be replaced and hadn't been. Also, in the rental office, none of the agents were wearing masks for COVID-19 protection and I don't really believe that they would have disinfected cars before transferring them to the next customers. Will absolutely not use them again, despite how good the deal was.

Pros: The rental car was a great drive and in perfect condition for a very fair price. The agents worked fast and efficient and wasted no time in picking up my rental and dropping it off.

Pros: Quick and easy

Cons: I had a wait a bit to drop it off

Pros: Excellent customer service.

Cons: I don't have proof of rental coverage through my car insurance so I had to pay the additional daily rate. I also paid insurance to cover the deductible through the third party booking so overall I paid almost $40 daily for a Toyota Corolla.

Pros: The team there was great, very focused on getting me up and on my way quickly. And added bonus - they were able to give me a free upgrade

Pros: Great price.

Cons: A bit complicated to navigate from airport.

Pros: Efficient and friendly!

Cons: It was all good!

Pros: Quick service

Cons: Condition of the car. To many clicks on car, bad smell in the car- already informed them, engine light on dashboard.

Cons: May have violated insurance coverage to rent to me. That or they lied about coverage to up-sell. Either way, unethical business practices.

Pros: Rented a jeep wrangler, but we got a Rogue instead

Pros: Best stuff!

Cons: Thanks

Pros: good

Cons: very good

Pros: Best in the town

Cons: Nothing

Pros: Friendly staff.

Cons: Service outside the airport

Pros: Harri was quick at return and getting us to the airport.

Cons: Clearer pick up instructions for someone new to Toronto navigating to Viscount station was not easy.

Pros: It was a great car

Cons: It was very confusing at the start of the process of where to go. Once you had arrived at the airport. Having thought you were picked up and not having to get on a mono rail to wait to be picked up to be taken to the car rental base. Then to be told they would take $2300 deposit, then to start adding extras in like windscreen damage and tyre and rim damage didn’t really bode well with me as I had purchased full insurance.

Pros: Price

Cons: I got downgraded for what I requested!

Pros: I liked the friendliness on the agents.

Cons: I did not like the location. It was very far away form the airport.

Pros: Excellent vehicles

Cons: Nothing

Pros: Very friendly. Good new car (free upgrade). Willingness to help personally (employee helped "luckily" as by chance he was there)

Cons: Charged more than agreed. Car pickup difficult as need to call and transfer. They do not work on Sundays - challenge dropping the car and return to airport.

Pros: Price.

Cons: Representatives