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Surprice at Toronto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Quick efficient and the best price.
Cons: They were great
Cons: Too much of a faff to get to the rental location (have to take a train and then wait for a van to pick you up). The car wasn't overly clean and front tyres were rather bold. The fuel was 3/4 full and they wanted me to return it that way - surely its easier to provide it full and then I return it full instead of guessing how to get it 3/4 full - so I filled it fully (losing money on the transaction). We also had a discussion on the limited miles they were offering - it was meant to be unlimited.
Cons: On booking it was unlimited mileage. At the office I was informed I had only 200km daily mileage allowance, Ontario is a large province, some days I would easily do 400km +. This spoilt and ruined my trip as I had wanted to travel a lot more, but felt constrained. At the office there where signs saying proof was required of extra insurance, which was requested when I informed them in my contract that it specifically stated no extra insurance was required they asked for proof at this point th
Cons: Not the friendliest driver but efficient
Pros: Grassroots/no frills outfit, but good value and efficient dealing with shuttle to and from airport, and paperwork
Pros: Nothing to feedback
Cons: Nothing. All good
Pros: price was reasonalbe
Cons: too far from airport. had to make a local call to find out where to go to be picked up!
Pros: Prompt. Very friendly staff.
Cons: Car wasn’t washed
Pros: Helpful and friendly and we had a no cost upgrade.
Cons: Querying the level of insurance I had.
Pros: It is cheap but not worth the hassle. Rent from know companies
Cons: Rude people to work with. The running the business as they are in India
Pros: After long flight had to get train and bus to pick up car! Car was great though and Agent fine
Pros: The rate
Cons: Far from my location
Cons: The 7-seater van is not in a condition to drive in winter / snow. The van was stuck in snow (not even thick snow) for multiple times during our trip indicating that the tires are not winter or four seasons tire at all without any grips. It shouldn’t be rented out in a condition like this for winter!
Pros: clean, brand new cars
Cons: location off airport, not easy to find pick up location, and office was closed when dropping off, so no transport to airport
Pros: Quick, easy, well organised and friendly.
Cons: The building in which the office is situated leaves a lot to be desired but overall was OK.
Pros: It simply worked well! Easy and efficient.
Cons: The car pickup a little far from the airport. But I guesds that has to do with lower costs and that is fine!
Cons: Wasn’t shown any controls of the car, it was assumed I knew, I did, but some people won’t
Pros: I was running late but they were able to help me with the vehicle at last minute.
Pros: Fast and professional
Cons: My car did have some damage when i got it but the boys noted it and didn't let it effect my rental.
Cons: They would not honour the price that their broker had quoted them at. We had a contract from broker with a deposit paid and they said it was wrong. Sorry, the real price is double when you arrive here from the airport
Pros: Fast and efficient.
Pros: The guys at the front desk were very chill, quick and polite. They didn’t pressure me on the car insurance and didn’t require me to prove my Insurance which was nice.
Cons: The only thing I didn’t like was the location of the car rental company was very hard to find. It’s located in the back of a hotel and no signage from the street. I had to ask 3 people where to access the location.
Pros: Very good experience on renting the car from Surprice.
Cons: The trip from our arrival at Pearson International airport to the rental car agency with two young children and four large suitcases took us longer than we anticipated. We thought we had rented from Discover Company and did not realize that our transportation from Viscount Station would be Surprice which was noted in very small print at the bottom left of the page
Cons: No one there when we went to drop the car at 08:00. We had to be at the airport by 08:30. Then they didn't seem to care about the urgency. The outside of the car was dirty and the outside widows were very dirty.
Pros: efficient, friendly
Pros: Very fast efficient service
Cons: Very friendly, explained everything very well and the vehicle provided was nice and clean
Pros: Brand new car
Cons: The only problem was that i had to wait around 20 minutes for the car to be sanitized. They didn't had the car ready when i reached there and offered me a different type of car. Told them that I needed the other car and that's why I had to wait. Other than that everything ok
Pros: professional and curteous
Cons: the discussion about the issue of the third party insurance and how they handled by not handling it
Cons: Off site from the airport, a little tricky to find the pick up spot, but not unmanageable.
Pros: They provided me with a better vehicle than I had originally rented and they dropped me directly at the airport terminal
Cons: Finding the desk was a little difficult due to lack of signs and covid causing the closest door to be closed
Pros: Generally very good
Pros: Gives car rental for 3 weeks. People at service desk are helpful
Cons: If some one is renewing the car for another week, they must have an option of doing the same over the web instead of physically visiting for the same.
Pros: quality of the service
Pros: good car n good service
Pros: We got upgraded as a complimentary gesture from the company excellent Money/Value , we've tried so many other agencies but their prices are the best. We used the car from Toronto to Montreal as well Narendra was with great help, after giving back the car, he was kind of dropping us to the nearest point we asked for Highly recommend it and will definitely use their services again
Cons: We have purchased insurance but didnt know its from a third party , luckily we had the credit card insurance
Pros: Very patient, and provided all details when asked
Pros: Respect, great communication, notable and punctual.
Cons: Serve case by case without ignore or stepside as family member rather than business relation. Thank you again.
Pros: You get value for your money.
Cons: They need to clean their cars.
Pros: To be honest, I have been charged for something which was really unfortunate.
Cons: Not understanding.
Pros: Friendly, fast, and understanding staff. I spoke with the same staff every time I called. Very willing to upgrade or change if need be.
Pros: The service was super great, staff were friendly and nice and the whole process was efficient. Would definitely recommend!
Pros: Quick pickup and drop off. Friendly. Efficient. Close. Easy to avoid heavy traffic that could delay pick up or drop off.
Cons: Nil. Car had some scratches but not a big deal.
Pros: Staff are very friendly and provided excellent customer service
Pros: Reasonably priced and good service. Knowledgeable and efficient staff, with no hassle.
Cons: A little bit further to get to than right at the airport, but well worth it given the lower price
Pros: The service representative was very accommodating and made on the spot adjustments to my rental based on my needs.
Pros: Great car, great value. Super friendly and helpful agents.
Pros: easy and fast
Cons: car was dirty
Pros: The price was right. They agents seemed to know what they were doing.
Cons: the car was not clean.
Pros: Nothing, it was terrible.
Cons: Everything, the service was terrible.
Pros: Good pricing
Cons: Not exactly
Pros: Efficient and friendly service.
Cons: They are too nice! Cheers
Pros: Better than Big rental car companies way better
Cons: Nothing at all
Pros: They were helpful and friendly and efficient.
Cons: There was nothing to not like!
Pros: Surprice provided excellent service and answered their phone promptly the few times I needed to call. The car was in great condition and the price was unbeatable. I had a wonderful experience with them.
Pros: great car,
Cons: no pick up drop off shuttle service
Pros: It was cheap
Cons: The car had wheel balancing issues and the tires were underinflated.
Pros: First rate and efficient
Pros: found the best deal available
Pros: Car Cleanness and Speedy Service.
Cons: The price changes for renewals of the same car
Pros: great value.
Cons: location was strange.
Cons: Got a flat tire - took it in for service and discovered there were 3 previous holes that had been poorly patched. It obviously needed to be replaced and hadn't been. Also, in the rental office, none of the agents were wearing masks for COVID-19 protection and I don't really believe that they would have disinfected cars before transferring them to the next customers. Will absolutely not use them again, despite how good the deal was.
Pros: The rental car was a great drive and in perfect condition for a very fair price. The agents worked fast and efficient and wasted no time in picking up my rental and dropping it off.
Pros: Quick and easy
Cons: I had a wait a bit to drop it off
Pros: Excellent customer service.
Cons: I don't have proof of rental coverage through my car insurance so I had to pay the additional daily rate. I also paid insurance to cover the deductible through the third party booking so overall I paid almost $40 daily for a Toyota Corolla.
Pros: The team there was great, very focused on getting me up and on my way quickly. And added bonus - they were able to give me a free upgrade
Pros: Great price.
Cons: A bit complicated to navigate from airport.
Pros: Efficient and friendly!
Cons: It was all good!
Pros: Quick service
Cons: Condition of the car. To many clicks on car, bad smell in the car- already informed them, engine light on dashboard.
Cons: May have violated insurance coverage to rent to me. That or they lied about coverage to up-sell. Either way, unethical business practices.
Pros: Rented a jeep wrangler, but we got a Rogue instead
Pros: Best stuff!
Cons: very good
Pros: Best in the town
Pros: Friendly staff.
Cons: Service outside the airport
Pros: Harri was quick at return and getting us to the airport.
Cons: Clearer pick up instructions for someone new to Toronto navigating to Viscount station was not easy.
Pros: It was a great car
Cons: It was very confusing at the start of the process of where to go. Once you had arrived at the airport. Having thought you were picked up and not having to get on a mono rail to wait to be picked up to be taken to the car rental base. Then to be told they would take $2300 deposit, then to start adding extras in like windscreen damage and tyre and rim damage didn’t really bode well with me as I had purchased full insurance.
Cons: I got downgraded for what I requested!
Pros: I liked the friendliness on the agents.
Cons: I did not like the location. It was very far away form the airport.
Pros: Excellent vehicles
Pros: Very friendly. Good new car (free upgrade). Willingness to help personally (employee helped "luckily" as by chance he was there)
Cons: Charged more than agreed. Car pickup difficult as need to call and transfer. They do not work on Sundays - challenge dropping the car and return to airport.