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Global Rent a Car at Wroclaw Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: bad service , hard to contact
Cons: charging which was double price of Discover Car when we did booking
Pros: Nothing. They took money for a mistake they made. A dirty car they rented us and in the end made us pay for that same dirt they dirt clean!
Cons: They rented out a dirty car and after showing it to them they said it’s fine. We cleaned it. In the end they charged an extra 105 USD for transporting pets but it was just the dirt and hair from the people before. The same hair and dirt the guy from reception told us was „clean“
Pros: They are based at the airport
Cons: I was charged for car cleaning although I didn't return it filthy, maybe a bit dusty from NORMAL USE. In my opinion, car washing/cleaning should be included in the rental cost and not charged on top. Additionally, although I returned the car on August 18, 2022, the deposit still has not been returned to my card (6 days later).
Cons: Changed the price, doyble the initial quote online
Pros: That the car Was there.
Cons: That they require się month of validity of a credit card from the return of the car to take the deposit. It is a huge nuisance. My card was to expire four months on and Was not accepted! That sould be highlighted in theprebooking conditions!!! That is a major discomfort.
Pros: Great service but i had to buy extra insurance cover from Global car as i wasnt sure if tyres etc is covered in my full cover. This is my third purchase with Discover cars and would highly recommend it in future. I would be grateful if i know in future what does Full cover include as its ambigous
Cons: The whole experience was very unpleasant. Over and hour and a half to pick up a car( with crying one year old in my arms). Customer service was appalling, very rude people with no compassion. Paid overall double of what we were quoted.
Pros: The price was initially right until the
Pros: Price for the car was much to high. Western Europe can you find much much cheaper. 180£ for 4days for Toyota Yaris...joke
Pros: Quick and friendly service... easy drop off but no one to leave the keys with
Cons: The car should have been checked properly before the rental. Seat stains, engine fault light flashing, wipers falling off during driving... absolute disaster... not what would anyone expect from a rented car....
Cons: As stated above.
Pros: They manage to find a solution, even though it meant for me extra costs.
Cons: I needed to wait for rep over 20 minutes even though desk was inside of the airport
Cons: the car was dirty, something knocking, and you have to pay to clean the car or clean it yourself. the plastic caps were apparently scratched at the time of return
Cons: I supposed to pick up the car at 3PM, but the agent wasn't there, called the company and the agent with no answer, he finally showed up 2 hours later. Redicules!
Pros: Nothing. Worst customer service I have ever experienced
Cons: As above. The car was filthy and smashed up. The car rental was expensive and I expected it to be clean and in order.
Pros: Nothing. It was not available, resulting in additional costs, 1 night hotel stay and taxi to reach destination
Cons: It was not available, resulting in additional costs, 1 night hotel stay and taxi to reach destination
Pros: Customer service.
Cons: This time I had to add/take the clean car service for an extra payment (50 PLN).
Pros: I can't think of anything as hanging up on a customer and no wanting to talk to the customer does not bring any good memories. There were no good memories: the car was dirty, scratched, the representatives did not consider the length of the rental when customer wanted to extend an extra day informing about it on the first day. Emails with paperwork for the rental never came. The extension paperwork asked for on March 14th came on April 09. What are they doing in customer service?
Cons: Wroclaw location has failed to inform me about the need to return the car clean neither in person nor in writing . As a matter of fact I received a dirty car from them saying the weather was going going to be bad, so they did not wash it. Now they are charging me 75$ for the clean up when it is the responsibility of the representative to inform about the return requirements and on top of it such cleaning: wash outside, vacuum inside and wax is $12 in Wroclaw. So unprofessional!!! Stay away.
Pros: Price for the rent
Cons: I was trying extended period of rent the car over the phone but after several attempts to get in touch I have to give up. Reason? No one answered my calls
Pros: Quick and professional service.
Cons: The car was not entirely clean, I paid upfront for gas and cleaning the car but at the end I got charged for transporting animals yet the desk person must have seen I flew in with two small dogs. If I knew you would charge me for cleaning anyway I would not pre pay it. I basically paid for it twice.
Pros: No impressed. We got a different car than booked. We were made to pay insurance because they didn't accept the second driver's credit card! Insisted it must be the firs driver's card only, even though the second driver paid deposit. Why would not use the debit card, or take cash deposit and return if no damage? So, no-one inspected the car upon return.
Cons: They don't even try to accommodate customers circumstances.
Cons: No one at the desk, had to wait half an hour They made to pay extra insurance
Pros: Drop off was efficient, car was okay and the price was great!
Cons: 1. We had to wait 30 minutes at the counter before someone came. 2. We wanted to pay by debitcard. At the counter we were told that only the deposit has to be paid with a credit card. But in the end the whole sum was billed to that credit card. We lost money due to a different currency.
Pros: Sorry to say but nothing was ok.
Cons: Extra hidden charges. Booked car online for 5 days. Costed me £13. Came in to pick up a car and was told that have to pay €40on top of that for administration fees because I came after 11pm which is ridiculous because opening hours on the website saying 7 days a week opened to 23.59. Also I obviously given rental company flight number when booked a car so they should know what time to expect me and inform me right away about extra charges if there's any. When we finally got the car.
Cons: Hidden cost of extra insurance, fuel tricks, customer pays for full tank in advance and has to bring empty, in real tank wasn't completly full just by the line.
Pros: Only the car that we have received
Cons: The extra charges after renting That you do not have enough personal for pick up the car or return it
Pros: Quick and easy.