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Geneva Rental Cars at Geneva Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Absolutely useless , never answer their phone or email when you need to change things - please refer to your agent Giuseppe
Cons: They DO NOT RETURN YOUR CALLS OR EMAILS
Pros: Nothing There was no service at all
Cons: There was no service at all
Pros: they did refund all my hire fee - which I appreciate They also offered 30% of next car hire with them
Cons: the car provided was said to be an upgrade. It was a VW Polo with 103.500 km - which was not in top condition. The car hand over was rushed and in a dark park there was no phone service and emails from them were not received
Pros: Very poor customer service at car pick up location.
Cons: not good comunication, delay answer to e-mail
Pros: Nothing, they were terrible.
Cons: When I arrived to drop off the car I had to find their drop off point with no help or directions from the company. There was nobody there to drop the car off too as they were on an early lunch break! Not to mention I got pulled over at the Swiss boarder and had to pay €40 because the car was not taxed!!!!!
Pros: I forgot a black cap from CERN in the car. I am positive the cap is there and it was not possible to recover it. Have sent three emails and no even one answer. Sacha was very nice and effective but I am not happy with the post-service
Cons: Agent was in a rush and did not explain anything. Had to ask him to mark all the scratches and bump on the car. When driver is outside of Europe, they should explain better how eg. to open the gas tank.
Pros: Wouldn’t know they weren’t even open
Cons: Wouldn’t know they weren’t even open
Cons: car air conditioning didn't work, car windscreen wipers couldn't be turned off.
Pros: Staff were helpful and made the process quick and straight forward
Cons: The car wasn’t entirely clean and the air conditioning on passenger side was faulty (and the weather was hot).
Pros: Price very good
Cons: Weak instructions free bus tickets and how to get from airport to kiosk. It took 45 mins whereas I could walk it in 10 mins with a good map.
Pros: Good contact, clean car, all ok
Pros: You get what you paid for.
Cons: lack of communication by the rental representative
Pros: Very easy and no hidden charges
Cons: Clearer instructions on how to find rental desk would be helpful
Pros: Great price, nice guys running it, flexible with where you can take the car.
Cons: The car was about 10 years old and had about 160,000 km on it and the tank was just under half full. When I arrived no-one was there. They couldn't take Amex even though the voucher said they could. I had booked a golf, but they tried to give me a Polo sized car. They also failed to add my second driver onto the contract so he would not have been insured if I had not noticed the error.
Pros: Nothing positive to say other than it's cheap.
Cons: Terrible customer service and not flexible on pickup or dropoff time at all.
Pros: Great value and doing the food shop for our stay whilst picking the car up!
Cons: Friendly and convenient
Pros: Quick and easy. Nice staff.
Cons: No cash at kiosk so had to get change from elsewhere, however, this was done quickly
Pros: Friendly service
Cons: Trying to find the drop off car park
Pros: great car and great value
Cons: It closes at 18:00. You lose your money if you miss it due to delayed flight.
Pros: Was made very easy
Cons: Clean car and also had a free up grade
Cons: Have to take an expensive bus to get there.
Cons: Pik up and drop off
Pros: I booked car for 2100hrs on search engine then missed on paperwork that the default time was 1259hrs. The car was not available to me when I landed
Cons: I booked car for 2100hrs on search engine then missed on paperwork that the default time was 1259hrs. The car was not available to me when I landed
Pros: Very friendly and efficient service. Good price relative to some other car rental companies. Would definitely use again!
Cons: Location was slightly harder to get to than terminal and no specific transfer bus but local bus transfer works very well when you’ve done it once so no major problems.
Pros: The guys on the desk were friendly and very efficient. No delay in checking in or out.
Cons: Getting from GVA to the Co-Op is a little unclear, but actually very easy once you know how!
Pros: Friendly, helpful service
Cons: Collection and delivery not from Airport
Pros: Staff were excellent - didn’t just try to sell me top up insurance like some do
Cons: Car was a bit tired
Pros: Excellent small but very friendly quick and helpful
Pros: The personnel who was friendly and very helpful indeed. The collection was quickly done and the drop off was even quicker.
Cons: I have no complaints with the service, but would recommend that a better map is shown explaining exactly where the pickup point is. I did walk around for a while trying to find the rental point, and finally found it hidden around the corner by the COOP... if it was mentioned that it's near the checkout tills at the COOP opposite the cafe then that would have saved a little time, as I did walk that way but never went further as it seemed there was nothing else. Apart from that, 10/10
Pros: Personal, friendly, attentive
Cons: Off site location
Pros: Quick, cheap, easy, deposit returned quickly
Cons: Car had 150k on the clock. Sounded a little old
Pros: it should be better explain with a google plan how to go from airport to the Coop.
Pros: Pleasant guy, willing to support.
Cons: Minor issue, but the paymant was partly in Euro's and partly in Suisse Franc.
Pros: Once we found the desk the guy was quick to sort stuff out
Cons: The car was in a bad state, we had to wait ages to drop it off, hard to find from the airport.
Pros: The person working there was very friendly and helpful
Cons: The location and directions given to find the place was a little confusing.
Pros: Very little
Cons: The person was not at the service desk when we got there The place was hard to find They dont answer the phone In an emergency they are very unhelpful Will never use them again and have told friends and family
Pros: They met us at the airport in the car which was amazing. The pick up process was quick and easy and they even added in little extras like bottled water. Really impressed.
Cons: The drop off process was a little more complicated as the office is inside a shopping centre and there is no designated parking. The office was closed so I called the number and we were met in the car park and taken to the airport which was really appreciated!
Pros: Courteous service. Ease at pick up and drop off. The bus to the shopping centre was no problem.
Cons: I would have liked to know more about the car and was surprised to know it did have GPS as I was told it didn't and 2days later found it in the glove compartment.
Cons: The staff are very frindy in feeling with customer
Pros: The car had the Swiss motorway vignette. Apart from that, not much...
Cons: Very high security deposit. There was only one employee in the booth. IT system wasn't working so we had to do the registration again, all by hand. We had the car booked, a VW Golf with 35,000km. However the car was in very bad condition with a lot of scratches. Also the car was very very dirty inside and outside with a strong cigarette smell. We asked to be called by the management, they never call us back. Not ever again sorry.
Pros: Very good customer service by Adeel ( i hope the spelling is right) who was very courteous and professional. It is positioned close to the airport, just a 10 min bus ride away. Very good directions provided on booking.
Cons: I never got to see the car and I am still trying to get my money back for the deposit
Pros: The representative was particularly helpful
Pros: Friendly, helpful
Cons: Location a little tricky
Cons: It was far from the airport with public bus- a real inconvenience! Got 100 CHF fine for not having ticket - you cannot use the ticket machines on the bus- buy one beforehand! This car rental is not with all the others - the bus is in the opposite direction and is in a shopping centre. It is a bit of a hassle, would’ve paid extra to get easier access!
Pros: None expected to collect keys from desk in airport, in
Cons: The office was not in Geneva airport, instructions were poor, had to wai newly 2 hours after arrival of flight. Instruction were poor, and driver collection from bus stop took over 1 hour
Pros: Friendly service and they dropped us to airport with no charge :)
Cons: There is no comment for not liking because they give us a 5 start service
Pros: Friendly, clean car, honest agent
Cons: The location of the rental service could be made a little clearer for easy of finding the office, directions ect
Pros: Good reception from Adel
Cons: drop off process at weekend
Pros: I definitely recommend Geneva Rental Cars for their excellent service. We reserve a 7 passenger VAN as we have 5 adults and 2 kids under 4, at the rental desk, I was told that the car was not available because the previous renter broke the car and it needs repair. We were not happy but the representative is very nice, he helps us to resolve the issue by giving us 2 cars instead, all it cost us is the $40 deposit with the reservation. I never expect that you can have 2 cars for free for 4 days.
Cons: Waiting for the confirmation that there are no other VANS in other locations of Geneva Rental Cars
Cons: Horrible service. You should seriously consider dropping this form.
Pros: Special attention to the customer who just landed from a rough trip
Cons: All was great
Pros: Price and quality of the car
Cons: When I went to deposit the car it was Sunday and the Commenrcial Centre was closed! I wasn't given any instructions on how to proceed and almost lost my flight back. No instuctions, no telephone support... absolutely distressing. Now they want to charge me for the car park at the airport where I left the car. And that is the last straw.
Pros: Manager was very efficient and drop off back at the airport was nice
Pros: Friendly and flexible - thank you!
Cons: Not open for early morning or evening flights but there are ways around that so not an issue.
Pros: Friendly and helpful staff at the desk. Driven back to airport as a favour.
Cons: Unsure where to catch the bus. Think it was a temporary bus-stop
Pros: Friendly and very thorough pickup - we went over every inch of the car with the rep before accepting the rental so there was no dispute over existing damage. Kindly got a lift back to the airport after returning the car
Cons: The directions for finding the rental outlet from the airport were open to interpretation and it took us a while to find the right bus. Wasn't helped by staff at Geneva airport giving us uncorrected information
Pros: Very friendly and efficient
Cons: Would prefer location for pick up in airport
Pros: Lift to airport
Cons: A small thing.Car did not have blue tooth or power for phone.
Pros: Good car, and very helpful representative. Excellent customer care
Cons: The site is not at the airport which was not obvious when booking online,
Pros: When I called, I could speak directly to the people in the office. and they were SOOOOO helpful! Picked us up beforehand and dropped us back to the airport afterwards.
Cons: Nothing - everything was just great. If they had been onsite at the airport, it would have been even better.
Cons: There was some misunderstanding about filling up the tank on return of the car. The manager had previously told us when we collected the car that we could go with him to fill it up on our return and we would pay for the fule, then he would take us to the airport. In fact when we returned the car another man was at the desk who said that he wasn't allowed to do this and that he had to drop us off first and then fill up the fuel himself, and that a service charge would be levied on us.
Pros: Car was as described.
Cons: Incredibly difficult to find, staff joking around.
Pros: Incredibly helpful, efficient and courteous.
Cons: Ordered snow chains but when I got there they didn’t have a note of it so charged again. The snow chains they gave us did not fit the tyres which we learnt after spending 2 hours trying to fit them and were snowed in for a day! It is not clear the desk is off site at airport and the drop off was hard to find
Pros: The agent was very attentive and very nice. He provided a very good service.
Cons: They do not provide deposit guarantee, which should be purchased separately.
Pros: Friendly and effecient
Cons: Odd pick up point however it worked.
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