Geneva Rental Cars at Geneva Airport

Pros: The team took me to the car drove it over, helped me and my family load it up.

Pros: On collection, the chap at the desk was very friendly and helpful and the car was in very good condition, despite its near 120,000 km on the clock.

Cons: The collection point is in a shopping mall and its car park, requires you to use local buses which, although cheap, are a bit complicated to get to and return to. Company needs to consider either bringing the car to you at the airport, or to collect you from the airport and re-deliver you, or get you to go to them to collect the car but then dropping you of at the airport. Too much is on the customer to do and too little on the company.

Pros: Fantastic value, lovely car, friendly laid back staff. Renting a car is always a bit daunting, but my experience was brilliant and everything went as smoothly as it could. The booking for some reason had me down as returning the car in the morning but my flight wasn't till the evening, which was no trouble at all. I added two children 's booster seats a couple of days before pick up, again no trouble at all. Would definitely use again and recommend.

Cons: The only issues I had were very minor and probably the fault of the broker. First of all my booking said there was a free shuttle service to the pick up. This was not the case as I had to pay for the bus. The second slight hiccup was the booking confirmation said that I could use American Express, but when I got there this turned out not to be the case. Again, I don't think this was GRC's fault as it's most likely something that was communicated in error by our broker and it was sorted by GRC.

Pros: easy quickly and clean

Cons: nice teams

Cons: Was confusing trying to find voucher machine for shuttle bus and we ended up buying a ticket unnecessarily

Pros: I just think the staff was very nice and helpful. World class service.

Cons: I didn't like the advertisement about free airport shuttle when there wasn't. We were supposed to stay in a line to get a "free buss ticket" in the arrival hall. When we finally got to the ticket booth, it was a note saying "No more free buss tickets".

Pros: Good car, in good condition Helpful staff Swift pick-up drop off process

Cons: - Details out of date about 'free bus ticket' to the pick up desk. This is no longer available and had to work out how to purchase bus tickets at extra cost - We arrived an hour late, but still within office opening hours. Despite taking our flight details on a policy was mentioned about only having a 30min window to pick up the car (strange for an organisation linked to international travel)

Pros: It was quick and efficient once I found them

Cons: The car had a couple of problems (damaged wing mirror, engine error light) but it worked fine while I had it.

Pros: Nothing good to say about this firm. Avoid.

Cons: There was no one at the desk for me to collect my car from. Worst customer service I have ever experienced.

Pros: Nothing!

Cons: Refused to accept Amex. Unhelpful agent.

Pros: Everything was so easy. Pick up and drop off was super quick. Car was lovely and better than expected

Cons: Nothing

Pros: much cheaper then competition

Cons: No courtesy bus / public transport / paid myself for the ticket.

Cons: Very old car and air condition was not working. Not very helpful when +30 outside and with small kid. Promised to make commercial discount but after one week 0 refund.

Pros: Was quick once I got there.

Cons: Car was in very poor condition. Bearings made a loud noise on corners. Air conditioning didn't work. 1 x seatbelt didn't work.

Pros: Friendly, quick and no ‘hard sell’ of additional insurance or fees that we usually get from renting cars.

Cons: Nothing I didn’t like - possibly that it was off-airport but it was very easy to locate and easy to reach by walking or a short bus ride.

Pros: Quick and easy with a good price

Pros: Speedy and helpful

Cons: Booking engine didn’t clarify they offered older cars- not a problem for me but should be clear at booking.

Pros: Guy there was really helpful and he works super hard! - 7 days a week!

Cons: Difficult to find!

Pros: Very friendly. Immediately apologetic about unable to provide a similarly speced replacement car and horrendous stress caused due to not handing over the keys and driving off with them in his pocket for 1.5hrs!!!

Cons: Not enough cars to offer a similarly speced replacement car. Handover process either doesn’t exist or was not followed because the keys were failed to be handed over which cause huge amount of stress and 1.5hr delayed start to our long drive.

Pros: After much discussion agent was able to find another car

Cons: Allocated car was not available

Pros: Damaged car all over 1/4 tank of fuel in it

Cons: Told lies, can’t get in contact with

Pros: We were late collecting the car (missed the 30 minute grace period (and did not see it at the end of the T&C’s so when we turned up there was no one at the rental booth and when we eventually contacted them they said they had rented their last vehicle to someone else

Cons: We were late collecting the car (missed the 30 minute grace period (and did not see it at the end of the T&C’s so when we turned up there was no one at the rental booth and when we eventually contacted them they said they had rented their last vehicle to someone else

Pros: Nothing they weren’t at the desk so couldn’t pick up.

Cons: Everything.

Pros: Did not like anything about them!!

Cons: Terrible company would never use again! No one available at the desk upon arrival and no way to contact anyone so had to make a brand new reservation with Alamo. Complaint made and response unsatisfactory offering me a discount on my next booking!?!

Pros: Good car thanks.

Cons: The service!

Pros: Not Much..

Cons: We were not given the class of car we booked. Paid for an SUV got a Skoda Octavia and no refund offered. Instructions to get to rental loctaion out of date (no free bus any more) and no help offered. Had to carry luggage up stairs to get to desk. Car fuel tank was empty on collection, agent reluctantly filled halfway while we had to wait. Car had nearly 150000km on the clock! no agent at desk for drop off. No instructions on where to drop car off (multi story car park with multiple entrances)

Pros: Not a lot

Cons: Not at the airport as advertised. Car very old and worn. Given car which was near empty of fuel. Given car that did not have up to date motorway tax. Still awaiting refund for this as nobody present when we came to drop car back at 10am! Overall very poor and would not recommend.

Pros: Absolutely useless , never answer their phone or email when you need to change things - please refer to your agent Giuseppe

Cons: They DO NOT RETURN YOUR CALLS OR EMAILS

Pros: Nothing There was no service at all

Cons: There was no service at all

Pros: they did refund all my hire fee - which I appreciate They also offered 30% of next car hire with them

Cons: the car provided was said to be an upgrade. It was a VW Polo with 103.500 km - which was not in top condition. The car hand over was rushed and in a dark park there was no phone service and emails from them were not received

Pros: Very poor customer service at car pick up location.

Cons: not good comunication, delay answer to e-mail

Pros: Nothing, they were terrible.

Cons: When I arrived to drop off the car I had to find their drop off point with no help or directions from the company. There was nobody there to drop the car off too as they were on an early lunch break! Not to mention I got pulled over at the Swiss boarder and had to pay €40 because the car was not taxed!!!!!

Pros: I forgot a black cap from CERN in the car. I am positive the cap is there and it was not possible to recover it. Have sent three emails and no even one answer. Sacha was very nice and effective but I am not happy with the post-service

Cons: Agent was in a rush and did not explain anything. Had to ask him to mark all the scratches and bump on the car. When driver is outside of Europe, they should explain better how eg. to open the gas tank.

Pros: Wouldn’t know they weren’t even open

Cons: Wouldn’t know they weren’t even open

Cons: car air conditioning didn't work, car windscreen wipers couldn't be turned off.

Pros: Staff were helpful and made the process quick and straight forward

Cons: The car wasn’t entirely clean and the air conditioning on passenger side was faulty (and the weather was hot).

Pros: Price very good

Cons: Weak instructions free bus tickets and how to get from airport to kiosk. It took 45 mins whereas I could walk it in 10 mins with a good map.

Pros: Good contact, clean car, all ok

Pros: You get what you paid for.

Cons: lack of communication by the rental representative

Pros: Very easy and no hidden charges

Cons: Clearer instructions on how to find rental desk would be helpful

Pros: Great price, nice guys running it, flexible with where you can take the car.

Cons: The car was about 10 years old and had about 160,000 km on it and the tank was just under half full. When I arrived no-one was there. They couldn't take Amex even though the voucher said they could. I had booked a golf, but they tried to give me a Polo sized car. They also failed to add my second driver onto the contract so he would not have been insured if I had not noticed the error.

Pros: Nothing positive to say other than it's cheap.

Cons: Terrible customer service and not flexible on pickup or dropoff time at all.

Pros: Great value and doing the food shop for our stay whilst picking the car up!

Cons: Friendly and convenient

Pros: Quick and easy. Nice staff.

Cons: No cash at kiosk so had to get change from elsewhere, however, this was done quickly

Pros: Friendly service

Cons: Trying to find the drop off car park

Pros: great car and great value

Cons: It closes at 18:00. You lose your money if you miss it due to delayed flight.

Pros: Was made very easy

Cons: Clean car and also had a free up grade

Cons: Have to take an expensive bus to get there.

Pros: Ok

Cons: Pik up and drop off

Pros: I booked car for 2100hrs on search engine then missed on paperwork that the default time was 1259hrs. The car was not available to me when I landed

Cons: I booked car for 2100hrs on search engine then missed on paperwork that the default time was 1259hrs. The car was not available to me when I landed

Pros: Very friendly and efficient service. Good price relative to some other car rental companies. Would definitely use again!

Cons: Location was slightly harder to get to than terminal and no specific transfer bus but local bus transfer works very well when you’ve done it once so no major problems.

Pros: The guys on the desk were friendly and very efficient. No delay in checking in or out.

Cons: Getting from GVA to the Co-Op is a little unclear, but actually very easy once you know how!

Pros: Friendly, helpful service

Cons: Collection and delivery not from Airport

Pros: Staff were excellent - didn’t just try to sell me top up insurance like some do

Cons: Car was a bit tired

Pros: Excellent small but very friendly quick and helpful

Cons: Nothing

Pros: The personnel who was friendly and very helpful indeed. The collection was quickly done and the drop off was even quicker.

Cons: I have no complaints with the service, but would recommend that a better map is shown explaining exactly where the pickup point is. I did walk around for a while trying to find the rental point, and finally found it hidden around the corner by the COOP... if it was mentioned that it's near the checkout tills at the COOP opposite the cafe then that would have saved a little time, as I did walk that way but never went further as it seemed there was nothing else. Apart from that, 10/10

Pros: Personal, friendly, attentive

Cons: Off site location

Pros: Quick, cheap, easy, deposit returned quickly

Cons: Car had 150k on the clock. Sounded a little old

Pros: it should be better explain with a google plan how to go from airport to the Coop.

Pros: Pleasant guy, willing to support.

Cons: Minor issue, but the paymant was partly in Euro's and partly in Suisse Franc.

Pros: Once we found the desk the guy was quick to sort stuff out

Cons: The car was in a bad state, we had to wait ages to drop it off, hard to find from the airport.

Pros: Nothing

Cons: Everything

Pros: The person working there was very friendly and helpful

Cons: The location and directions given to find the place was a little confusing.

Pros: Very little

Cons: The person was not at the service desk when we got there The place was hard to find They dont answer the phone In an emergency they are very unhelpful Will never use them again and have told friends and family

Pros: They met us at the airport in the car which was amazing. The pick up process was quick and easy and they even added in little extras like bottled water. Really impressed.

Cons: The drop off process was a little more complicated as the office is inside a shopping centre and there is no designated parking. The office was closed so I called the number and we were met in the car park and taken to the airport which was really appreciated!

Pros: Courteous service. Ease at pick up and drop off. The bus to the shopping centre was no problem.

Cons: I would have liked to know more about the car and was surprised to know it did have GPS as I was told it didn't and 2days later found it in the glove compartment.

Cons: The staff are very frindy in feeling with customer

Pros: The car had the Swiss motorway vignette. Apart from that, not much...

Cons: Very high security deposit. There was only one employee in the booth. IT system wasn't working so we had to do the registration again, all by hand. We had the car booked, a VW Golf with 35,000km. However the car was in very bad condition with a lot of scratches. Also the car was very very dirty inside and outside with a strong cigarette smell. We asked to be called by the management, they never call us back. Not ever again sorry.

Pros: Very good customer service by Adeel ( i hope the spelling is right) who was very courteous and professional. It is positioned close to the airport, just a 10 min bus ride away. Very good directions provided on booking.

Cons: I never got to see the car and I am still trying to get my money back for the deposit

Pros: The representative was particularly helpful

Pros: Friendly, helpful

Cons: Location a little tricky

Cons: It was far from the airport with public bus- a real inconvenience! Got 100 CHF fine for not having ticket - you cannot use the ticket machines on the bus- buy one beforehand! This car rental is not with all the others - the bus is in the opposite direction and is in a shopping centre. It is a bit of a hassle, would’ve paid extra to get easier access!

Pros: None expected to collect keys from desk in airport, in

Cons: The office was not in Geneva airport, instructions were poor, had to wai newly 2 hours after arrival of flight. Instruction were poor, and driver collection from bus stop took over 1 hour

Pros: Friendly service and they dropped us to airport with no charge :)

Cons: There is no comment for not liking because they give us a 5 start service

Pros: Friendly, clean car, honest agent

Cons: The location of the rental service could be made a little clearer for easy of finding the office, directions ect

Pros: Good reception from Adel

Cons: drop off process at weekend

Pros: I definitely recommend Geneva Rental Cars for their excellent service. We reserve a 7 passenger VAN as we have 5 adults and 2 kids under 4, at the rental desk, I was told that the car was not available because the previous renter broke the car and it needs repair. We were not happy but the representative is very nice, he helps us to resolve the issue by giving us 2 cars instead, all it cost us is the $40 deposit with the reservation. I never expect that you can have 2 cars for free for 4 days.

Cons: Waiting for the confirmation that there are no other VANS in other locations of Geneva Rental Cars

Pros: Nothing

Cons: Horrible service. You should seriously consider dropping this form.

Pros: Special attention to the customer who just landed from a rough trip

Cons: All was great

Pros: Price and quality of the car

Cons: When I went to deposit the car it was Sunday and the Commenrcial Centre was closed! I wasn't given any instructions on how to proceed and almost lost my flight back. No instuctions, no telephone support... absolutely distressing. Now they want to charge me for the car park at the airport where I left the car. And that is the last straw.

Pros: Manager was very efficient and drop off back at the airport was nice

Pros: Friendly and flexible - thank you!

Cons: Not open for early morning or evening flights but there are ways around that so not an issue.

Pros: Friendly and helpful staff at the desk. Driven back to airport as a favour.

Cons: Unsure where to catch the bus. Think it was a temporary bus-stop

Pros: Friendly and very thorough pickup - we went over every inch of the car with the rep before accepting the rental so there was no dispute over existing damage. Kindly got a lift back to the airport after returning the car

Cons: The directions for finding the rental outlet from the airport were open to interpretation and it took us a while to find the right bus. Wasn't helped by staff at Geneva airport giving us uncorrected information

Pros: Very friendly and efficient

Cons: Would prefer location for pick up in airport

Pros: Lift to airport

Cons: A small thing.Car did not have blue tooth or power for phone.

Pros: Good car, and very helpful representative. Excellent customer care

Cons: The site is not at the airport which was not obvious when booking online,

Pros: When I called, I could speak directly to the people in the office. and they were SOOOOO helpful! Picked us up beforehand and dropped us back to the airport afterwards.

Cons: Nothing - everything was just great. If they had been onsite at the airport, it would have been even better.

Cons: There was some misunderstanding about filling up the tank on return of the car. The manager had previously told us when we collected the car that we could go with him to fill it up on our return and we would pay for the fule, then he would take us to the airport. In fact when we returned the car another man was at the desk who said that he wasn't allowed to do this and that he had to drop us off first and then fill up the fuel himself, and that a service charge would be levied on us.

Pros: Car was as described.

Cons: Incredibly difficult to find, staff joking around.

Pros: Incredibly helpful, efficient and courteous.

Cons: Nothing

Cons: Ordered snow chains but when I got there they didn’t have a note of it so charged again. The snow chains they gave us did not fit the tyres which we learnt after spending 2 hours trying to fit them and were snowed in for a day! It is not clear the desk is off site at airport and the drop off was hard to find

Pros: The agent was very attentive and very nice. He provided a very good service.

Cons: They do not provide deposit guarantee, which should be purchased separately.

Pros: Friendly and effecient

Cons: Odd pick up point however it worked.