Felirent at Milan Central Train Station

Pros: Agent services are ok.

Cons: They did not provide enough information. And they just don’t want to release the deposit.

Pros: Settimio and his team are great

Pros: All spoke English well and seemed to care about making this a good rental experience.

Cons: The return process was a bit challenging as signage to the return area wasn’t great.

Cons: Hidden extra charges (charge for carwash, although Discover Cars keep saying "this is the final price, there will be no additional charges") - they clearly don't actually wash the cars after every use (ours had quite some dirt on it), it's just a ripoff

Pros: The agents themselves were very helpful with everything in the entire process, really kind. Was easy to find and everything.

Cons: The pick-up speed took much longer than i expected (like 30 minutes) due to all the documents etc., (to be expected i guess, but i didn't expect it). The car's wheels and rest of the paintwork also were quite scratched and damaged. The one wheel specifically had scratches where the agent asked if i have a photo or video of it, to prove that i did not cause those damages. LUCKILY i recorded everything the day i picked up the car, and could prove that i am innocent.

Pros: inget alls

Cons: väldig dålig , oseriösa, luriga

Pros: Nothing. I lost all my money! Because to avoid problems i prefered to leave the center

Cons: Bad attitude, when i advised him about my problem he start to smile without respect and he Was also not able to assist the enghish speaker customers

Pros: Really no fuzz whatsoever. Booked through DiscoverCars. Came to Milan Central Station/Felirent office 20 min before closing and left 10 min later in the car. Nice personnel, a cleaned car that met our needs (not the car advertised, but still a 5+2) and no problems at all. The return was also really no fuzz and no unexpected costs were thrown upon me. Gonna use Felirent next time in Italy.

Pros: Very good car I enjoy new BYD

Pros: decent car, fast checkout and checkin

Cons: i was asked to pay 10€ fee for cleaning before even seeing the car.

Pros: The staff were so helpful and had a speedy check in

Cons: It was all good

Pros: HORRIBLE. They didn't gave us the car we had a valid international licence and just because they didn't want to accept it

Cons: They didn't gave us the car we had a valid international licence and just because they didn't want to accept it

Pros: As i said, they didnt give me the car. I wasted my money for nothing.

Pros: only the car was clean and almost like brand new.

Cons: Felirent staff had no clue about international driving permit is allowed worldwide but they straight away rejected me even though i have driven in every country thru IDP. 2ndly they were furious as i got good deal thru discovers.com but in the end they agreed to give the car only on deposit of 2000 euro with additional charges 220 euro for unlimited mileage and cross country drive. PS i didnt got the refund yet as i m expecting to get it by end of January.

Pros: Employee behaviour, car condition and immediate response.

Cons: Extra charges such as cleaning and chain, should been in the package and not being Extra!!!

Pros: Friendly service much better than those main car rental companies in the US. The vehicle (brand and model) is exactly the same as in the confirmed booking.

Cons: Nothing.

Pros: Better car, modern, beautiful, clean. The employee explained in detail the procedure of pick-up and drop-off. We delayed the return a little bit and I was not overcharged.

Pros: The staff were helpful and no bs. Value for money.

Cons: Something in the small print says that you need to buy their insurance if you have only a debit card —this is an inconvenience but discovercars swiftly changed the name on the booking so it was fine.

Cons: L'addebito del costo del lavaggio, non citato nell' acquisto online

Pros: They were friendly and able to speak English and I received the car I expected.

Cons: Nothing.

Pros: Nothing!

Cons: A company of cheaters - stay away! We rented a car on 09/18/24 at 10:00 in the morning after about half an hour while driving on the highway, the glass that was glued to the left mirror came off, a very frightening thing, we immediately reported to the company and also went to the Verona branch, where we already realized that we had fallen into a trap, when they accused us of that the breakdown occurred while the vehicle was in our possession, we did not receive an adequate response to the dange

Cons: The navigation did not work even I paid.

Pros: Super convenient for the station and great service

Cons: They try to blame you for every scratch there is, make sure you take a good video. And they will make you pay a cleaning fee for normal use of the car, impossible to avoid.

Pros: very clean new car, has everything u need for a trip in italy. good price

Pros: Accessible location and easy drop off with late hours.

Cons: Slow checkin process, have to look for employee, paperwork takes a long time

Pros: The company was ok on giving the car. On the airport, where I left hte car, the team wasn't nice and didn't want to bring back money (about 10 euros) for wash. which in my opinion need to be included, not part of the regular payment in the DiscoverCars site.

Cons: The team wasn't nice and didn't want to bring back money (about 10 euros) for wash. which in my opinion need to be included, not part of the regular payment in the DiscoverCars site.

Pros: Value for money, friendly staff, nice clean car

Cons: Only one tiny thing, an extra €10 cleaning charge which wasn’t mentioned before the booking

Pros: Geen service nu nog problemen met schade die al aanwezig was zelfs op video bewijs

Cons: Geen

Pros: Service agents were polite and efficient.

Cons: The car did not have any emergency supplies inside, and there was no car manual.

Pros: only the car was in good condition.

Cons: That they're scammers. They force you to pay for things that you are not warned beforehand. They didn't reimburse the full amount they need to reimburse. They tried to give us a car that was less of what we have hired.

Pros: They are professional and friendly staff.

Pros: Very good people, great cars, no waiting time, good car rental company, will use it again definitely!

Cons: When we brouhht back the car, we made a video of the condition of the car. 1 1/2 day later, they sent us a mail with a video with scratchs on the car. We checked our video and clearly there were no scratchs at all where they show us scratchs. It's a real shame because this situation really made our vacation unpleasant, and I still find it pathetic to have to endure a scam like the one they tried to pull on us.

Pros: Friendly and supportive

Pros: Nice guys, fair and professional

Pros: They are willing to assist on my special request for additional day when I collect my car.

Cons: The insurance: I buy a comple insurance from Dicover cars, but if I brought the same from Feliren, in case of incident, they yake monete from my card till insurance pay, whit insurance from Felicar, they don't take any money, on my card.

Pros: Great service and people. Easy pick up and drop off. Great prices too.

Cons: Nothing

Pros: Great experience- highly recommended

Pros: Flexible

Cons: I need tea confirmation that my blocked money on the credit card is back or no

Pros: Friendly and helpful stuff

Cons: The car was missing required first aid kit and mandatory equipment for breakdowns on Italian motorways. The car had a few scratches and stained seats that I had to insist should be acknowledged

Pros: The staff were amazing! Friendly, quick and clear. Super polite and explained everything Car is almost new, easy to handle, all options existing

Pros: Very helpful staff

Cons: The only thing I didn't like that the contract provided was in Italian. So, once you have prepaid, booked the car and made plans it's hard to back off and refuse to sign, so they sort of leave you no option and all you rely on is the conditions provided by DiscoverCars.

Pros: Efficient and easy and everything went as expected. We received a better car than expected with no extra cost.

Pros: Despite the negative reviews we had zero issues with Felirent. We rented cars both in Sicily and Milan. They were efficient and we had no problem getting our deposit back promptly. I would recommend them.

Cons: Nothing.

Cons: Took 1 hour to wait for an English speaking agent and get there car.

Pros: Inadequate

Cons: Didn’t call out a basic thing like international license requirements. Idiotic service.

Pros: We had a great experience with Erika in the Milan office. She was super friendly and funny and got us set up very quickly. Everything was quite efficient.

Cons: The only minor details were our car had no wiper washer fluid when we got it, so that should have been checked, plus the stereo didn't work, so that was a bit disappointing not to connect our iPhone for tunes during our trip. Plus the "tire" pressure light came on immediately as we started driving away so that should have been checked before the car left the shop. Other than that, the staff in Milan and Malpensa were great!

Pros: Good car

Cons: Response

Pros: Car was okay.

Cons: Car didn't clean when I received and one of side mirror was broken.

Cons: I was trying to contact the front disk when dropping off but no answer