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Economy rent a car at Toronto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: car wasn't available, had to go to an other company
Pros: The price is reasonable
Cons: the deposit of the car is too high
Cons: Booked an SUV but agent said “we don’t have any” Booked unlimited mileage which wasn’t honoured. Booked a full tank of fuel but car only had 1/4 tank. Car provided was not cleaned properly and had marks all over the bodywork and the driving condition was questionable which concerned us. Customer Service on pickup was very poor with no consideration for what we’d booked, forced to leave a $2500 retainer even despite full cover - and still not cleared. No receipt on return and lack of interest
Cons: Was forced to pay extra daily insurance fee even though credit card has car rental insurance. In addition, false advertisement on unlimited mileage on booking website.
Pros: A couple of the younger representatives were friendly and helpful.
Cons: Hidden fees. Being forced to buy their insurance. I felt scammed by hustlers.
Pros: You should stop operating with this company. They force you to contract a full coverage with them even if you have contracted your own. If you don't, they hold your rental for hours and let others pass. I couldn't believe my eyes when they were negotiating the insurance price and telling me "if you don't like the price of the insurance, put yourself aside and we talk when we close, but let the others pass"
Cons: Agents at the desk were not happy - understandably since they always had to increase the price for everyone upon pick up!
Pros: Nothing good, the company is very bed
Cons: we order luxury car, but they don’t want to give to us. They don’t want to sell insurance to us. We spent more than three hours at store to deal with rental car. In the end, we got proved from document from BC insurance. So they rent the car to us.
Pros: Economy is a terrible company. They offer the car has so many broken parts when we pick the car. They did not offer us a proper car at the beginning. When we complain , they do nothing. When we return the car, their service include free shuttle bus, but they don’t. We need to pay taxi fee with our own money. Because they did not offer us a proper car, there is a small piece of plastic flew away when we drive at HWY. The company charge us $634.66. It is not fair we need to pay extra fee.
Cons: This company is suck and not recommend this company to anyone
Cons: Too many things to list. Terrible company!
Pros: Good value for the price, and the shuttle driver was very helpful and pleasant.
Cons: Takes a little long to get the car and also the washer fluid was empty when I picked up the car.
Pros: they didn't provide any service.
Cons: Very bad and rude customer service we where calling them for more than an hour with no response, and when the answer it took them another hour to send the shuttle car to take us to there office that is just a 2 min. from the airport. and when we went inside to recieve the care, we met a very rude employee that told us i have no car to give you and your order is canceled. and we will not refund the amount of $125.00 that was deducted from you. it was around 12 AM already with two young daughters
Pros: The phone doesn’t work at economy for the shuttle. We waited a long time for the shuttle. H agents were not efficient. The time we entered was incorrect on our rental by us, so they told us they couldn’t do anything. We were super frustrated at the situation. If they had picked up the phone prior to us arriving we would have made other arrangements and not waited to find out until we arrived. Never had this issue with other companies.
Cons: Ended up getting the reservation we had after being told we couldn’t so almost felt like the agent was almost trying to make the situation worse for Some reason. We were looking for resolution whereas he was dwelling on what he couldn’t do.
Pros: Unfortunately, I can't say anything positive about my rental experience with this vendor. I ran out of char limit with my feedback, I have lot more things to say. Bottom line, I am not coming back to DicoverCars rental and definitely not going back to Economy rentals ever again <insert mad emogy>
Cons: Where should I start :) - Uncourteous and almost rude reception. I guess they were under a lot of duress due to unhappy customers. - I rented the car for 19 days. DiscoerCars agent told me that this car comes with unlimited mileage. First surprise: No, I only had 3K Km limit with additional charge per/mile after that. - I decline the insurance coverage as the rental coverage is covered under my personal insurance. Second surprise: I have to pay ~$6 / day as a penalty for my own insurance? Why?
Pros: Waited 15minutes to drop off car.
Cons: Stated I could pick up car until midnight. Called at 11:30pm, everyone had left. I had to come back at 7am. I had to rent a hotel at airport for the night, over $400 spent and schedule screwed.
Pros: Drop off was flawless
Cons: Vehicle class was changed to a smaller vehicle with no further discount. Confusing directions to get to the rental office. Shuttle was 45 minutes instead of 15 mins as they promised. Waited for the rental vehicle for over 2 hours. I had to lose my cool for them to respond to me. Awful experience with the company will not use them again.
Pros: Terrible experience overall. Didn't pickup the car and waiting for 2 weeks and no refund yet
Cons: Terrible experience overall. Didn't pickup the car and waiting for 2 weeks and no refund yet
Pros: The car was clean and in good condition
Cons: The pick up service was frustrating and time consuming.
Pros: Car worked and was functional.
Cons: The deposit is too high. Additional charges when bringing my insurance. Only one shuttle van makes us loses too much times. Very crowded place took us two hours to get the car. Car was smelly
Pros: Service is not good at all. You also have so many signs at the front counter that confuses customers, which gets the dialogue going for like say an hour.
Cons: Your van that drops people off is deplorable, and the driver had no interaction at all.
Pros: I didn’t like anything about your service you don’t care for your customers life. Like i paid 450 dollars apporoximately for 4 days and you guys give me corolla instead of camary which i book for me and most important you gave me flat tyres of the car that is so scary and dangerous i was about to met with an accident while i was on 401 and your employee didn’t even care about this who is gonna responsible if a get hurt or my family you guys charge full price and give me this shit i never rent
Cons: Nothing that i like about your service
Pros: The car was a good model and Value for Money.
Cons: I believe I highlighted my comments above.
Pros: The agent that checked me in is fantastic. very efficient. I like the fact that they took us to the airport in the the same rental without moving our luggage to a shuttle.
Cons: The instruction to pick up the car should be in BOLD and let the customer know that the pick up location is offsite from the airport.
Pros: Windshield washer fluid was broken.
Pros: They accommodated our late arrival. That was appreciated.
Cons: Additional surcharge for not going with their insurance coverage and not accepting my credit card insurance coverage at face value.
Pros: The service from Economy rent a car in Elmbank road, Airport is really bad
Cons: the staffs were not helpful at all and shows "don't care" attitude. They asked us to purchase additional insurance & the car was found no GPS equipped. They just process the contract without explaining & my consent to acknowledge the terms&conditions. They don't even check the car with me before i leave & I found many dents mark on the car & windshield which made me feel very unreliable.
Pros: Car was in good condition and ran well
Cons: Took too long for the shuttle to pick me up. Car was not clean inside or outside
Pros: Nothing Worst rental company
Cons: Everything Lies Rip off
Pros: Car qualities are satisfactory. Good value.
Cons: Car which we booked were not available. then, we had to change to other alternative, unwillingly. Picking up and dropping off process were long and not pleasant.
Pros: We booked luxury car but provided only economy car without lowering the price.
Pros: Nothing at all
Cons: The bullying into paying extra when stranded at midnight in the middle of the industrial estate
Pros: Reference my complaint
Cons: Reference my complaint
Cons: Rude staff, over charged, unsafe.
Pros: Pick and drop to/from airport was good
Cons: Check in and drop off was easy
Cons: Customer service Car condition Hidden fees Price breakdown Shuttle service Communication Difficult to contact by phone
Pros: The car was new and clean
Cons: I had a hard time to find the location of the shuttle to the agent
Pros: relative short wait time when we went back
Cons: hard sell was forced to buy additional insurance product which was not listed on your side, car was not washed or completely clean, car was supposed to be full was empty
Cons: Shuttle service was bad. waiting 30min or more. 4 times calling. the reception desk was not kind for angry customers. Economy started over the payment as they said Discover contract is not applicable. payment was more than double amount then expectation. I wouldn't use Economy again.
Pros: Still waiting for a refund
Cons: Car was embarrassing to drive around in. Nevermind the faults on the dash making it unhire worthy
Pros: Not much good to say. Very basic but very slow service at rental counter and they charged you for using my own insurance :-(
Cons: The quote received was inaccurate. Quite stated unlimited kilometers but T&C from car rental company states rentals above 30 days only had 3000 km included
Pros: Quick Desk resoonse, fast shuttle pick-up from airport train station.
Cons: I had to pay extra $40 Cad for each rental day as an extra coverage and leave a credit $1000 CAD for deposit. They said at the desk that full discover coverage is not enough cover thats why i needed to pay more and leave deposit, appreciate checking that issue with them and getting back to me, i thought once i did full dusciver coverage no need to take extra from me.
Cons: All insurance needed wasn’t specified on the wed site when booking, found out at the time of signing I needed to also purchase extra coverage. Also was told that when dropping off there would be a $30 charge for the shuttle in the morning, my wife and I took an Uber but still got charged the $30.
Pros: I got sick and was in the hospital and wasn't able to pick up my rental and was not giving a refund
Cons: The car itself has no problem, but the staff are all very rude!
Cons: This place is a scam and should be closed down. Their car was full of damage and unsafe to drive. They force you to take their additional insurance even if you’re already covered. Their shuttle was 30 minutes late picking me up. I cannot say enough bad things about this place.
Pros: Terrible service and manners he wasn’t helpful wanted to charge extra for everything, I lost the deposit with you and didn’t get the car from economy
Pros: effective and friendly service
Cons: car was really dirty from inside.
Pros: Agents were friendly and professional
Cons: Long long wait 30 minutes for an agent and 45 minutes for the car
Cons: Unanticipated charges not specified on the website or on the contract!
Pros: Car was clean. Service was polite and reasonably fast.
Cons: I reserved an SUV but they said that it hasn't come back and gave me a standard car.
Pros: I dont like them for anything
Cons: They re scaming people with their insurance
Cons: car smelled, extra charges for even having my own insurance
Pros: Less time to
Cons: The car had Bluetooth function, however it wasn’t operational. The car also had it’s navigational function disabled in order to make customers pay more for a navigation add-on device.
Pros: Dropoff was efficient.
Cons: The pickup.experience was terrible.
Pros: Good staff service with full and complete information
Cons: Car was not clean . There were chocolate and dirt for previous usage . Not santised before handing over to the customer
Pros: All of the above.
Cons: Selection of Cars. Would have been nice to have a few choices in the same category.
Pros: I don't get a car, terrible service
Cons: They don't be responsible for the car booking, the don't have car for rent
Cons: Complete rip off. Treated me as if I was stupid because I’m a young woman and was by myself. They tried to say I didn’t purchase full coverage even though I had a receipt and everything printed off stating I did. Then they told me they wouldn’t give me the car unless I spent an extra $160 for “full coverage” on my already $580 car rental WITH insurance. Never going through them again. So unhappy with my experience. The car was filthy and only filled up half way.
Pros: Will never use.
Cons: Horrible customer service and horrible experience.
Pros: The service agents were polite.
Cons: Advertised as unlimited miles but small paragraph on the 4th page of the receipt...so after you’ve paid and booked, notes this is not available to local residences. Also booked to have a full tank of gas, that was a lie, I got 1/4 tank. Then there was other hidden fees and there was some pressure to purchase their insurance even though I was already insuranced. Lots of hidden costs, I do not recommend!
Pros: the worst
Pros: after quite the fiasco and me insisting that we needed the vehicle that we ordered, they kept at it looking for a solution to help us, but had I not persisted we would have not got what we booked
Cons: the wait at the airport for pickup was long and they kept insisting he was on his way.... then the wait at the office was also long
Cons: Only issue was the smell in the car was quite strong... like someone had been smoking in there but it was masked over by cleaning products
Pros: Quick and affordable rental options
Cons: Nothing - great experience all around
Pros: Worst rental place
Cons: Worst place to rent
Cons: They didn’t communicate with us. We ordered a specific car, and they gave us another one without telling us. And there was a hidden fee - Personal Auto Insurance Transfer Fee of $5 per day.
Cons: They over charged for deposits. $500. Way too much from others
Cons: See above.
Pros: The rates are good.
Cons: The interior of the cars are not clean. This i is conserving specially in this day and age with COVID. I have rented from economy twice now and both times the windshield has been dirty from the inside to a point that I had to pull over give it a wipe so I can drive safely.
Pros: Car was affordable and staff was friendly and quick
Cons: could not believe that the car was not wiped down and cleaned especially during COVID and with a medically fragile child in the car. I have photos date stamped to show the state of cleanliness.
Cons: You get what you pay for Shady reps trying to upcharge the rental. Broken a.c Service lights on dash Tires under inflated on pick up
Pros: The pick up was quick.
Cons: Car didn’t have snow brush, tank wasn’t full so was hard to bring gas back to the same level.
Pros: Friendly staff. Long wait. Need more frequent shuttle service. Should clearly communicate w customer ahead of time that selected model on reservation not available.
Cons: They didnt have a vehicle even though we reserved it and they showed no interest in finding a suitable replacement. Completely dissatisfied with my experience.
Pros: Totally unsatisfactory
Cons: They grab money.
Pros: Went smoothly and quickly.
Cons: Car was unsafe to drive, producing a noise ,windshield wiper broken, driver's side mirror was shaking while driving,
Pros: Good price. Value for money. Helpful staff
Cons: Took long to
Pros: After return the car, the shuttle was not there yet. The agent drove us to the airport knowing that we don't have much time before the departure time. This is very helpful.
Cons: The condition of the car is very good.
Pros: Efficient and courteous
Pros: They upgraded me for free
Cons: You need a treasure map to find where the shuttle grabs you, then waited for 1 hour for pickup. They said they could only take me so I had to leave my wife and 4 month old daughter on the side of the road. 1 hour wait to get the car from a rude desk clerk and I was being as patient as one can be. Car was good. Upon return I was told it was a $50.00 processing fee for use of toll highways, Crazy! Anyways I would just go with a more expensive rental company in the future because these guys were te
Pros: The price
Cons: They are a bunch of crooks and you get that feeling just walking in. It is clearly a poorly run operation and you get a bad feeling just walking in . They charged me extra insurance which I did not need . I would have left but had no other viable option at the time. I decided to check out reviews on them afterwards and you should to - I am surprised they are still in business. Needless to say will never use Economy again and I certainly wouldn’t represent them
Pros: Shuttle driver was nice and friendly.
Cons: Car was making mechanical sounds, when returning it they said that they were aware of that problem, sloppy office, slow check in, same at checkout.
Cons: Made us wait for the shuttle for over 45 minutes, they were rude in general conversation, asked us to pay insurance even though we had paid online already.
Pros: Drop off went quite smooth.
Cons: Pick up took longer than they promised to pick us up...we waited 30 minutes for the shuttle in 35 degree heat. When we arrived we ended up in the wrong lineup (poor signage) and it took us another 40 minutes to get our vehicle. When I asked about a full-size SUV as per my booking (Infinity QX80 or similar - 7 seater, needed room for a bike) they had a Nissan Murano with only 5 seats, and did not have room for a 4th passenger and a bike...left with no choice. We should not have paid full amount!
Pros: I was offered a different car and a deposit was deducted although I have canceled the rental because my requirements haven't been met.
Pros: was a nice van
Cons: wait to get my car
Cons: We had to rehire a car late due to flight cancellation and had no printed paperwork so they didn’t believe that we had the right insurance cover with the policy and we had to phone discover car hire to get them to talk to economy to get them to believe us which was hassle. They wanted to charge us another 30 CAD in top of hire price.
Pros: Location was close to collection point for shuttle transfer
Cons: Had to wait almost an hour for shuttle bus. The staff didn't appear to understand that I'd pre-paid for 'Full Protection' and were not particularly welcoming or helpful. The car had been washed but the interior was filthy, my wife and I had to clean it. Also the rear part of the side windows that open separately from the main windows didn't return back to their correct position leaving a significant gap between them. I had to manually pull them back into position.
Cons: Poor tires, smoking smell in car, no snow brush