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Economy rent a car at Toronto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Pick and drop to/from airport was good
Cons: Check in and drop off was easy
Cons: Customer service Car condition Hidden fees Price breakdown Shuttle service Communication Difficult to contact by phone
Pros: The car was new and clean
Cons: I had a hard time to find the location of the shuttle to the agent
Pros: relative short wait time when we went back
Cons: hard sell was forced to buy additional insurance product which was not listed on your side, car was not washed or completely clean, car was supposed to be full was empty
Cons: Shuttle service was bad. waiting 30min or more. 4 times calling. the reception desk was not kind for angry customers. Economy started over the payment as they said Discover contract is not applicable. payment was more than double amount then expectation. I wouldn't use Economy again.
Pros: Still waiting for a refund
Cons: Car was embarrassing to drive around in. Nevermind the faults on the dash making it unhire worthy
Pros: Not much good to say. Very basic but very slow service at rental counter and they charged you for using my own insurance :-(
Cons: The quote received was inaccurate. Quite stated unlimited kilometers but T&C from car rental company states rentals above 30 days only had 3000 km included
Pros: Quick Desk resoonse, fast shuttle pick-up from airport train station.
Cons: I had to pay extra $40 Cad for each rental day as an extra coverage and leave a credit $1000 CAD for deposit. They said at the desk that full discover coverage is not enough cover thats why i needed to pay more and leave deposit, appreciate checking that issue with them and getting back to me, i thought once i did full dusciver coverage no need to take extra from me.
Cons: All insurance needed wasn’t specified on the wed site when booking, found out at the time of signing I needed to also purchase extra coverage. Also was told that when dropping off there would be a $30 charge for the shuttle in the morning, my wife and I took an Uber but still got charged the $30.
Pros: I got sick and was in the hospital and wasn't able to pick up my rental and was not giving a refund
Cons: The car itself has no problem, but the staff are all very rude!
Cons: This place is a scam and should be closed down. Their car was full of damage and unsafe to drive. They force you to take their additional insurance even if you’re already covered. Their shuttle was 30 minutes late picking me up. I cannot say enough bad things about this place.
Pros: Terrible service and manners he wasn’t helpful wanted to charge extra for everything, I lost the deposit with you and didn’t get the car from economy
Pros: effective and friendly service
Cons: car was really dirty from inside.
Pros: Agents were friendly and professional
Cons: Long long wait 30 minutes for an agent and 45 minutes for the car
Cons: Unanticipated charges not specified on the website or on the contract!
Pros: Car was clean. Service was polite and reasonably fast.
Cons: I reserved an SUV but they said that it hasn't come back and gave me a standard car.
Pros: I dont like them for anything
Cons: They re scaming people with their insurance
Cons: car smelled, extra charges for even having my own insurance
Pros: Less time to
Cons: The car had Bluetooth function, however it wasn’t operational. The car also had it’s navigational function disabled in order to make customers pay more for a navigation add-on device.
Pros: Dropoff was efficient.
Cons: The pickup.experience was terrible.
Pros: Good staff service with full and complete information
Cons: Car was not clean . There were chocolate and dirt for previous usage . Not santised before handing over to the customer
Pros: All of the above.
Cons: Selection of Cars. Would have been nice to have a few choices in the same category.
Pros: I don't get a car, terrible service
Cons: They don't be responsible for the car booking, the don't have car for rent
Cons: Complete rip off. Treated me as if I was stupid because I’m a young woman and was by myself. They tried to say I didn’t purchase full coverage even though I had a receipt and everything printed off stating I did. Then they told me they wouldn’t give me the car unless I spent an extra $160 for “full coverage” on my already $580 car rental WITH insurance. Never going through them again. So unhappy with my experience. The car was filthy and only filled up half way.
Pros: Will never use.
Cons: Horrible customer service and horrible experience.
Pros: The service agents were polite.
Cons: Advertised as unlimited miles but small paragraph on the 4th page of the receipt...so after you’ve paid and booked, notes this is not available to local residences. Also booked to have a full tank of gas, that was a lie, I got 1/4 tank. Then there was other hidden fees and there was some pressure to purchase their insurance even though I was already insuranced. Lots of hidden costs, I do not recommend!
Pros: the worst
Pros: after quite the fiasco and me insisting that we needed the vehicle that we ordered, they kept at it looking for a solution to help us, but had I not persisted we would have not got what we booked
Cons: the wait at the airport for pickup was long and they kept insisting he was on his way.... then the wait at the office was also long
Cons: Only issue was the smell in the car was quite strong... like someone had been smoking in there but it was masked over by cleaning products
Pros: Quick and affordable rental options
Cons: Nothing - great experience all around
Pros: Worst rental place
Cons: Worst place to rent
Cons: They didn’t communicate with us. We ordered a specific car, and they gave us another one without telling us. And there was a hidden fee - Personal Auto Insurance Transfer Fee of $5 per day.
Cons: They over charged for deposits. $500. Way too much from others
Cons: See above.
Pros: The rates are good.
Cons: The interior of the cars are not clean. This i is conserving specially in this day and age with COVID. I have rented from economy twice now and both times the windshield has been dirty from the inside to a point that I had to pull over give it a wipe so I can drive safely.
Pros: Car was affordable and staff was friendly and quick
Cons: could not believe that the car was not wiped down and cleaned especially during COVID and with a medically fragile child in the car. I have photos date stamped to show the state of cleanliness.
Cons: You get what you pay for Shady reps trying to upcharge the rental. Broken a.c Service lights on dash Tires under inflated on pick up
Pros: The pick up was quick.
Cons: Car didn’t have snow brush, tank wasn’t full so was hard to bring gas back to the same level.
Pros: Friendly staff. Long wait. Need more frequent shuttle service. Should clearly communicate w customer ahead of time that selected model on reservation not available.
Cons: They didnt have a vehicle even though we reserved it and they showed no interest in finding a suitable replacement. Completely dissatisfied with my experience.
Pros: Totally unsatisfactory
Cons: They grab money.
Pros: Went smoothly and quickly.
Cons: Car was unsafe to drive, producing a noise ,windshield wiper broken, driver's side mirror was shaking while driving,
Pros: Good price. Value for money. Helpful staff
Cons: Took long to
Pros: After return the car, the shuttle was not there yet. The agent drove us to the airport knowing that we don't have much time before the departure time. This is very helpful.
Cons: The condition of the car is very good.
Pros: Efficient and courteous
Pros: They upgraded me for free
Cons: You need a treasure map to find where the shuttle grabs you, then waited for 1 hour for pickup. They said they could only take me so I had to leave my wife and 4 month old daughter on the side of the road. 1 hour wait to get the car from a rude desk clerk and I was being as patient as one can be. Car was good. Upon return I was told it was a $50.00 processing fee for use of toll highways, Crazy! Anyways I would just go with a more expensive rental company in the future because these guys were te
Pros: The price
Cons: They are a bunch of crooks and you get that feeling just walking in. It is clearly a poorly run operation and you get a bad feeling just walking in . They charged me extra insurance which I did not need . I would have left but had no other viable option at the time. I decided to check out reviews on them afterwards and you should to - I am surprised they are still in business. Needless to say will never use Economy again and I certainly wouldn’t represent them
Pros: Shuttle driver was nice and friendly.
Cons: Car was making mechanical sounds, when returning it they said that they were aware of that problem, sloppy office, slow check in, same at checkout.
Cons: Made us wait for the shuttle for over 45 minutes, they were rude in general conversation, asked us to pay insurance even though we had paid online already.
Pros: Drop off went quite smooth.
Cons: Pick up took longer than they promised to pick us up...we waited 30 minutes for the shuttle in 35 degree heat. When we arrived we ended up in the wrong lineup (poor signage) and it took us another 40 minutes to get our vehicle. When I asked about a full-size SUV as per my booking (Infinity QX80 or similar - 7 seater, needed room for a bike) they had a Nissan Murano with only 5 seats, and did not have room for a 4th passenger and a bike...left with no choice. We should not have paid full amount!
Pros: I was offered a different car and a deposit was deducted although I have canceled the rental because my requirements haven't been met.
Pros: was a nice van
Cons: wait to get my car
Cons: We had to rehire a car late due to flight cancellation and had no printed paperwork so they didn’t believe that we had the right insurance cover with the policy and we had to phone discover car hire to get them to talk to economy to get them to believe us which was hassle. They wanted to charge us another 30 CAD in top of hire price.
Pros: Location was close to collection point for shuttle transfer
Cons: Had to wait almost an hour for shuttle bus. The staff didn't appear to understand that I'd pre-paid for 'Full Protection' and were not particularly welcoming or helpful. The car had been washed but the interior was filthy, my wife and I had to clean it. Also the rear part of the side windows that open separately from the main windows didn't return back to their correct position leaving a significant gap between them. I had to manually pull them back into position.
Cons: Poor tires, smoking smell in car, no snow brush