Click&Rent at Menorca Airport

Pros: Airport collection and return

Cons: Poor quality of paintwork, and challenge that I had added to it. Good job I took photos to disprove that.

Pros: Very fast pickup and return.

Pros: 1st time we’ve used them but would not use again . Drop off was carnage / no organisation/rude staff with no care if flights were missed

Cons: Rude staff , no organisation,

Pros: Car was dirty on the outside

Cons: Car was full of chips, scratches and dents . Had to return car a few days later as it was making a wining noise from the front wheel area . They seem too bothered and said it was ok after a short test drive

Pros: Szybki i sprawny serwis.

Pros: Staff friendly and efficient particularly at drop off

Cons: Pick up process time consuming

Pros: ClickRent are helpful and professional

Cons: Discover relationship

Pros: Friendly and professional service!

Cons: Nothing

Pros: Quick and Efficient

Cons: Valet service

Pros: Very good service, quick and essy

Cons: l'absence de sérieux à l'écoute des problèmes (voiture abimée et non notifiée) et problème de niveau d'huile

Pros: Fast and friendly

Cons: Our booking was cancelled because our flight time was incorrectly noted. We arrived on the correct day but they cancel the booking if three hours late. The car was still ready and waiting but we lost our initial deposit. Very annoying as we booked through discover cars and got no warning or notifications

Pros: Siamo stati accompagnati in aeroporto da Roberto, una persona fantastica che oltre a fare bene il suo lavoro ci ha anche dato ottimi consigli. Torneremo a usufruire delle auto click and rent

Pros: Friendly staff

Pros: Mal me han quitado 325 euros con cobertura completa

Cons: Me han quitado 325 euros con la cobertura completa viestra

Pros: Helpful in changing driver

Cons: Nothing

Cons: THE CAR WAS DIRTY AND NOT WASHED AND THE SLAES AGENT HAD NO TIME FOR ME

Pros: Nothing to like

Cons: The agent in the car collection was very unhelpful. We hired a VW T-Cross or similar, and we generally know you tend to get similar, but when we queried the car and asked about a T-Cross we were told they had 1 available but it would cost 50€ more, even after we pointed out that it what we actually booked. The agents also don’t check the car over you, then have the check to say there’s a small scratch on the rear bumper, then we showed them our video of car on collection, then they said OK.

Cons: Car provided was not aligned with the category description (Kia Stonic vs VW T-Roc). Administration fee for fine management is way too expensive (50EUR)

Pros: Lots of Scratches.

Cons: Okay, added costs didn’t help.

Pros: I liked the taxi service to and from the airport

Cons: The hard sell from the agent at pick up , when I refused her additional insurance her attitude changed to me

Cons: It was surprising when rental gave me bigger car but I didn’t want it(

Pros: Super cheap and so easy. Really friendly staff

Pros: Quick and Easy. Kind team

Pros: Staff

Cons: Nothing

Pros: If you pay extra coverage, you have easy and simple Check IN/OUT.

Cons: .

Pros: Friendly efficient service

Cons: Not clear where we had to find the courtesy bus at the airport to take us to the rental office. A sign would have been really useful

Pros: Long time waiting at the airport as the driver of the bus did not stop to pick up passengers the first time. We then had to ring the office number twice to see when the next bus would come. Overall waited 50 minutes at the airport for a shuttle bus when they should come every 10. Were then told that we were not covered to the extent we thought we were when booked through discover cars. Terrible experience.

Cons: Car return was smooth.

Pros: Bus drivers too and from the airport were friendly. Drop off was also efficient.

Cons: Long wait to collect the car.

Pros: Great quality car!

Cons: Super friendly, especially the return!

Pros: jakość oferty

Cons: długi czas oczekiwanie na zwrot wysokiego depozytu

Pros: Very affordable & excellent experience

Cons: Ils ne sont pas venus nous récupérer à l'aéroport. Nous avons loué dans une autre agence . Quand nous sommes allés les voir le lendemain ils nous on dit que les horaires sur leurs documents étaient inexacts...et qu'ils étaient "sorry" Leur plate-forme téléphonique est catastrophique même des locaux

Pros: Value, good choice of cars and very helpful transfer drivers.

Cons: Only the lack of staff to cope with the number of customers

Cons: Car wasn't clean on the outside and that is not helpful when capturing any damage

Pros: friendly stuff

Cons: they didn't tell us about previus damages (scratches) on the rented car...

Cons: Long waiting time

Cons: They did not rent the car because of international driver license. It is strange becase we rented in asturias a car for several days and retuned it hours beforw getting to menorca. No issues and no demand for idl. Personel in counter was rude and unhelpfull. Only coment was to call their call center. Trted 12 times unsuccessfully. Fortunately customer servoce of discovery did amswer. Ended leasing a car directly in the airport as nobody but the lady in the couter of click rent demanded idel

Cons: Not so new car with scratches

Pros: Lovely people

Pros: Prompt service and excellent hand back, deposit back in my account within an hour.

Cons: Nothing

Pros: Good value

Cons: The interior glass was very dirty and affected vision when the sun was low. Should be cleaned more often.

Pros: Efficient and friendly staff. Clean, good condition car.

Cons: Shuttle bus is infrequent and only fits 8 people. Wait on arrival was a bit long. At drop-off was lucky and shuttle was leaving just as I finished return, but difficult to time it well for departing flight.

Pros: The price.

Cons: The lack of clarity surrounding transfer procedure, the wait time for collection to take us to the depot, the wait time for collection of the vehicle, the friendliness of the staff, the wait time for returning the rental. In total I spend 3 hours of my holiday collecting and dropping off the rental. This simply is unacceptable versus their and your compeditors.

Pros: Very good car, efficient staff at office. Excellent value

Cons: Time waiting to get from airport to pick up car

Pros: Car was immediately available and simple to locate on the lot

Pros: The transfer availability at the airports to take us to the office to pickup the car.

Cons: I payed for a bigger car, because I needed an extra space on the trunk, but I’ve got a smaller car.

Pros: Niente

Cons: Tutto. Pessimi

Pros: Fast and efficient pick up at desk. Needed to wait for pick up transfer. Have to wait 25 minutes for staff to turn up in the morning for returning the vehicle. There are no hard sell of excess insurance the girl just ask if I needed it that's all.

Pros: Quick, easy and efficient

Cons: Could be closer to the airport... (bit hard for them to do that)

Pros: Tudo extremamente correto. Só não atribuo 10, porque há sempre algo a melhorar.

Pros: Excellent service

Cons: Maybe have sign in the airport car park pick up so customers know they are in the correct place waiting for the transfer.

Pros: Car immaculate with great turnaround on receiving car. Agents speedy on dealing with clients and pleasant.

Cons: The email of the cars damage which was sent did not download, so this was an issue.

Pros: All IS good

Cons: Nothing

Pros: When deliver the car company nvent that they found some cigarette to keep with my deposit Total scam …

Pros: The car

Cons: Everything else.

Pros: Car in good condition, clean and click devolution.

Cons: Hidden costs, extra high charges and conditions and extra insurance required

Pros: Good value for money Service was efficient however I was asked to prove that a certain damaged paintwork was not my doing. It was a good job I took a full video of the car’s condition at the first point of collection otherwise I am sure I would have been accused of it’s damage. But all in all it proves that both Click and myself took the correct precautions to justify a correct outcome! I will use click again for sure.

Pros: The good manners of the personal and the service in general.

Cons: Not having a drop-off option or someone dedicated exclusive for scheduled drop-offs.

Pros: L'écoute et l'accueil lors de la rédaction du contrat de location

Cons: Point de rencontre à l'aéroport pour la navette du loueur non matérialisé. L'attente pour récupérer le véhicule.

Pros: It was very good, I liked the experience and would definitely use Click&Rent again.

Cons: Car was dirty no screenwash covered in damage no handover of vehicle

Pros: Speed of pickup/dropoff

Cons: N/a

Pros: O carro.

Cons: O preço final e o atendimento

Pros: Nothing

Cons: Dirty damaged car. Rude staff. Scamming money. Car I rented not available. Poor pick up shuttle. No word for how bad they are.

Pros: The car was fine

Cons: The pick up is too far away from the airport. The office was full of customers and there were only two girls operating the desk so time was wasted. The attitude of my representative was not in keeping with normal hospitality values. I will not be using discovercars again and will not be advising anyone to go near Click& Rent

Pros: Great

Cons: Everything was fine

Cons: I didn´t get ANY of car from Click&Rent because they are starting to demand extra fees using "not credit card" scam!

Pros: The personal at the service desk were very nice and clear in communication

Cons: The pickup time and the tone of the driver in the first talk

Pros: friendly helpful staff

Cons: it did feel we were left waiting too long when dropping off the car and obviously needing to get to the airport but we were there in plenty of time in the end.

Pros: best price and availability while Avis & Hertz were sold out.

Cons: Which they were located at the airport, so I didn't have to take a shuttle.

Pros: Nice agents.

Cons: Shuttle service from the airport. Too many people were waiting and not enough shuttle busses.

Pros: Reasonable price

Cons: Difficulty in collecting and dropping off certainly took too long

Pros: Rate advertised changed immediately upon arrival. Many extras fees

Cons: Very little flexibility on rates and always blaming the fact reservation was made through a third party

Cons: It was not clear that the card you pay with has to be the same CREDIT card you are going to use to give a deposit. That was a huge mistake because they could not change the name of the person that did the booking and we could not give another card. We had to cancel and we lost all our money on that booking.

Pros: Efficient and friendly

Pros: Horrible they didn’t refund me 200€ I pay for causion I tried to phone them and they said they made the transfer but I didn’t receive nothing

Pros: Price

Cons: Time of process picking and retourn

Pros: Return of car was fairly quick.

Cons: Rude staff, long wait times, huge deposit.

Pros: Nada

Cons: Atención al cliente desagradable y con prepotencia. Estafa porque te hacen pagar un seguro extra de 105 € por la cara al no tener tarjeta de crédito (que nadie suele tener la normal es la de debito), en caso tenerla te retienen la friolera de 1050 euros. Nos dieron el único coche que no tenía pantalla táctil porque lo comprobamos con los demás coches que veíamos de la empresa y además no correspondía con el que contratamos si no que era inferior. Lo contratamos porque no nos quedaba otra.

Pros: As stated above, courteous and efficient

Cons: Difficult to find when dropping of the car

Pros: Be the first one out of the van and into the office or you will be waiting for a very long time.

Cons: They are still holding my deposit. Ridiculous. No way to reach anyone on the phone.

Pros: Good car

Cons: Spent a long time queuing to pickup with no obvious signage or process communicated by staff. Loads of miserable people waiting for hours outside in the heat. Will definitely not be using this service again, a horrible experience.

Pros: Very efficient transfers to office. Great rental car and straight forward drop off.

Cons: Fully comprehensive insurance very expensive. Disappointed to have to pay for extra driver too.

Pros: Friendly and helpful staff

Cons: Took too long to get car. Car a bit shabby.

Pros: They were friendly enough but the insurance issue is unacceptable

Pros: Nothing

Cons: All Of the above points.

Pros: Not much.

Cons: Listed above.

Pros: Awful awful company

Cons: Charged us extra. Horrible communication ñ. Nasty people. Why does discover card work with a company with such a bad reputation.

Pros: Car was good

Cons: Pickup at airport hit and miss

Pros: Click&rent never ever!

Cons: Click rent is really far away from AirPort, only one person can drop off the car (unferstand, that it's due to COVID) but it's really strange take to the aiport husband first and than ride 10 mins to Click rent office.. And after drop off waiting there about 15mins for microbus and another 10 mins go back to airport again.. we travel very often but have never encountered such bad system as here was. they gave us the broken car - claimed they didn't have others. After urging, found new one.

Pros: Not a lot - no real direction to find shuttle, long wait to get to rental office. Rest of my party arrived at villa over an hour before me,

Cons: Service very slow, car quality poor - old, high mileage, beaten up - like rent a wreck.

Pros: Friendliness of the staff.

Cons: The fact that the car cannot be dropped off before 08:00.

Cons: Dear DiscoverCarHire, Please consider below as an offical complain about Click&Rent Menorca. During the pick-up we were given an unacceptably dirty, and awful conditions car. My request for a different, at least a bit better condition and cleaner car was refused with a reason: "we are sorry, we can't change it", though there were several cars same class on the parking, clean and good looking. I hereby request an official answer with reason on my request for a different car refusal.

Pros: nothing this company is a disgrace

Cons: https://uk.trustpilot.com/review/clickrent.es

Cons: Couldn't find pick up point at airport,. competitor firm had to help us. Slow service at desk, appears we were mis-sold a further expensive insurance policy.

Pros: Good value and efficient staff

Cons: A 10 min wait for airport transfer on the way back was a little inconvenient but nothing too much to grumble about

Pros: Nothing

Cons: They were slow don't speak much English and just tried to sell

Cons: It was not readily apparent where to find the shuttle at the airport, a sign would have been good. The rental place is 10min away by shuttle. Agents were nice but it took forever to actually pick up the car. I was charged extra for returning after hours (6:30am) because the rental place didn't open until 8am. Rental place hours didn't make sense considering the number of early morning flights from Menorca.

Cons: At Click &Rent dest I had to pay additional €30 even if my invoice and confirmation were state PAID £13.58 OUTSTANDING TO PAY AT DESK £25.55 or €28.23 TOTAL COST £39.13 HAD TO PAY AT DESK €58.23!!!!! NOT FAIR AT ALL.