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Autos Menorca at Menorca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The representative at the rental desk was quite friendly and helpful.
Pros: Quick Friendly Efficient
Cons: Didn't walk round the car with us - told us to take photos
Pros: All good. Pick up from airport a bit slow
Cons: Pick up from airport a bit slow
Pros: Brilliant value for money. Was apprehensive about using an 'off-site' service but easy to find the collection point outside the airport, a number of staff there to check you in and direct you to a van. Quick five mins drive to the office to collect car. Really quick process, had booked Toyota Yaris but was given Skoda Kamiq which is much bigger and great for us as a family. Car spotless. Drop off seamless too, quick lift in van back to airport. Would 100% recommend Autos Menorca and use again!
Cons: Liked everything!
Pros: Drop off was easier. Confirmed with me at the time that they were releasing my deposits.
Cons: Took me an hour of queuing at the airport car park to get a shuttle to get the car. Shuttles are too infrequent or too small. Little explanation at the time. Got the keys eventually, check in desk worker wasn’t friendly. Told me the car could be in one of three bays. Was in none of them. I had to go searching the car park bays on both sides to find it. Car was very clean inside, but a bit muddy outside. No damage that I could see at least.
Pros: Will use again
Pros: Friendly people
Cons: That the car was not at the airport
Cons: Car wasn't clean inside.
Pros: cheap and cheerful
Cons: time spent in queue picking up car
Cons: That they did not accept the credit card of the second driver to pay for the car deposit claiming that the card should only belong to the person made the booking even though the second driver is there We had to pay 127 euro for insurance even though we had an insurance with the discover cars
Pros: Drop off couldnt have been easier. Completely different experience from pick up
Cons: The pick up service very poor. Not enough staff, no insistence on taking a ticket and people not going in order
Pros: Very efficient friendly service
Cons: The car had been used by smokers and smelt not terrible but not good either.
Pros: Basically everything.
Cons: The user's manual was only in Spanish; it would be good to have an English version as well.
Pros: Friendly and efficient
Pros: Empresa excelente. Rápida na retirada e entrega. Carros em ótimo estado de conservação.
Pros: Pleasant agents.
Pros: Quick and easy.
Cons: consider a sign pointing to the shuttle in the airport. carpark ? but not a major problem. A speed camera map would be good for those not familiar with Spanish road signs.
Pros: Friendly and helpful staff
Cons: Confusing Airport pickup
Pros: Quick and easy
Cons: Finding in the dark to return
Pros: Efficient and prompt service
Cons: No compliants at all
Pros: Good car, friendly staff, good shuttle service
Cons: Why can you not pre supply your details in order to speed the check in process, as in some other countries where you go to the car park and select a car in your category and drive off.
Pros: Very quick pickup as well as drop off. Car was prepared, clean, ready to drive. I get the same car as I ordered. Staff was very helpful. 10 out of 10, definitely.
Pros: Value Car quality
Cons: Wait at pick up
Pros: Good communication, sympathy
Cons: Upon dropping off the car, no written confirmation/document was given; they mention an email was going to be sent, but I did not receive any
Pros: Everything was organized and service was great. Our flight was delayed and we needed to make a last second change and they answered the phone right away and helped adjust our reservation. Would definitely recommend DiscoverCars!
Pros: Literally nothing. Felt like a scam.
Cons: It’s a scam. No one was there at the airport and company would not answer the phone.
Pros: We found Autos Menorca friendly and easy to deal with.
Pros: Quick drop off
Cons: Forced to buy excess insurance because I did not possess a credit card. The two things are not linked and it is a cheap trick on consumers. I paid 90euros for insurance I did not want or need just because I do not keep a credit account. Very pissed off.
Pros: Ridiculously expensive!!
Pros: Polite, efficient, fair.
Cons: The car was extremely expensive. I would have preferred a terminal pick up / drop off.
Cons: We didn’t fly until very late in the evening on our last day. Our car wasn’t big enough to fit all of our cases. I asked if we could leave or at the rental office for the day but was told that is not possible. Given how big your office is it is a service you might like to consider- I would happily have paid a few euros for it.
Pros: A perfect service, will happily use again
Pros: Efficient as usual. The car seemed old, was damaged in a number of places and there was no water in the windscreen washer.
Cons: Suggestion upon dropping off that I could have lied about damage, and insisting that I show proof photos (which I did).
Cons: Transfer from the airport
Pros: Very pleased with the service received, I thought the representative who processed my return was particularly helpful explaining when payments would be unblocked etc.
Cons: I realised that I would have paid significantly less if I cancelled my original booking and reserved a vehicle closer to my departure time.
Cons: To charge you the credit card when we had full insurance, even if with another provider.
Pros: Friendly, efficient, professional.
Cons: No shade for customers to wait once the car was dropped off.
Pros: Very good service drop was quick and shuttle bus was good.
Cons: had to wait 30 mins to collect car
Cons: The collection was terrible. We queued for a long time outside in the heat with no information. There were two separate queues but this wasn’t clear. Having found the correct queue we waited for a shuttle bus which took nearly an hour. Once we arrived at the office it was efficient but the shuttle service was terrible. Returning the car was easy.
Pros: Everything !!!
Cons: Nothing !!!
Pros: Very clear, very fast, very good customer service
Pros: Ease of drop off
Cons: Long delay waiting for transfer at Mahon airport to car rental location
Pros: It was easy to access from the airport, they gave us a great car, and they made the return process very easy as well
Pros: All good but more flexible staff at reception
Pros: Their frequent shuttle buses, ticketed queuing system, several manned desks and comfortable waiting area.
Cons: Needs to be sign posted better at airport, was very hard to find/pinpoint. Car could have been cleaner
Pros: Friendly service
Cons: No signage at point if pick up or direction signs for return. Had to wait a bit for shuttle bus on way there.
Pros: staff super friendly and efficient at both start and handover of the process ..
Cons: Perhaps the shuttle bus took slightly longer than anticipated. Also get slightly stressed there's not enough room for everyone on the shuttle bus (although did not have that issue this time) ...
Pros: No cogen el teléfono y fue complicado encontrarles
Pros: Staff were all very friendly.
Pros: All in all a very good experience.
Pros: Super smooth return process.
Cons: My only complaint is that it was not super clear at the airport where i had to go to find the free shuttle. Eventually we found it asking several people.
Pros: Clean new cars and easy check in/out
Pros: Quick and efficient
Cons: My flight times changed and i emailed to let them know but never received confirmation that they were aware so was t sure till i got there if they would be expecting me
Pros: Easy location from Mahon Airport
Cons: Very efficient transfers to and from the airport
Pros: Hard to find shuttle bus location
Cons: Hard to find shuttle bus location. Car not full of fuel on full-to-full rental Windscreen wash empty and car very dusty (externally)
Pros: Attenti, veloci e puliti! Sceglierò sicuramente ancora loro al mio ritorno a Minorca!
Pros: Got a different car on the day that was miles better. Easy regular shuttle service to the office, and check in process was very quick and smooth. Process to return car was also quick and shuttle was ready to take us back. Would highly recommend this company!
Pros: Very good
Pros: Service was good by the car rental company themselves, BUT NOT DISCOVER CARS!! Our car tyre busted and they came within an hour, which was reasonably fast in my opinion.
Pros: Fantastic communication, reasonably priced rental, lovely car and hassle-free collection and drop off.
Pros: Ease of rental
Pros: quick pick and delivery. an absolute dream of a car. almost new car with fantastic mileage not gonna lie.
Cons: nothing. they were perfect.
Pros: Overall very friendly and efficient service. Quality of car was very good.
Cons: Took a while to find the pick up place for the transfer when we arrived.
Pros: The staff
Cons: Not receiving the excess and fuel charges returned to my credit card after 5 days
Pros: Fabulous new car
Pros: Staff was very helpful, efficient and professional.
Cons: Nothing! It was all perfect.
Pros: Expected a problem on returning the car because of all the existing damage ... dropoff lady was really lovely ... reassured us all was ok ... dropoff took just a few minutes and we were taken back to airport ... driver was great, happy, chilled !
Cons: The pickup was a bit difficult people were just wandering around the carpark not knowing where to go ... needs clearer instructions but 3 x minibusses arrived to transport us to the rental desk ... there were 4/5 checkin desks to deal with some 25 people so it took some time... our car wasn't available but there was an option for a smaller car costing an extra 5 euros a day! We were left to check the car ourselves, every panal was damaged so as advised took around 20 pics to cover ourselves
Cons: Like all car rentals - always feel they are out to get you on drop off. Tired to highlight a scratch on driver door. Fortunately a video we took showed it. Clearly been there before and not logged and won’t be logged for the next driver.
Pros: The staff are friendly and explain everything at the beginning. The car was in really good condition and perfect for our needs. It was as described. Once we managed to get hold of someone to return the car, the second part of the return was very easy.
Cons: The transfer from the airport was difficult to find initially. Upon returning, it wasn't made clear that we could just go to the desk without waiting in line as there was only 1 line for people picking up cars as well as dropping off cars. This is not convenient for people trying to drop off their cars and catch flights. Their office phone number is not always answered and I was lucky they called me 1st so I had a different number to call. The sat nav goes with menorcan spellings not Spanish.
Pros: Personal service which was prompt and efficient, would use again
Pros: Buen servicio en general
Pros: That they gave me a car
Cons: Worst service
Pros: The car
Cons: The collection experience absolutely terrible
Pros: emplacement de la prise en charge et rendu voiture
Cons: la propreté intérieur de la voiture notamment les vitres
Pros: NOTHING; LET ALONE THE WAY THE ATTENDANT TELLS YOU ABOUT THE 1075€ CARD BLOCKING, ON THE SPOT. DREADFUL AND GOOD TO KNOW WHAT TO TELL ANYONE WHO´D ASK FOR A RECOMMENDATION: RUN LIKE HELL!!!!!!!!!!!
Cons: EVERYTHING, AS STATED ABOVE; SPECIALLY THE WAY THE ATTENDANT TELLS YOU ABOUT THE 1075€ CARD BLOCKING, ON THE SPOT. DREADFUL AND GOOD TO KNOW WHAT TO TELL ANYONE WHO´D ASK FOR A RECOMMENDATION: RUN LIKE HELL!!!!!!!!!!!
Pros: I've got a bigger and more comfortable car than I paid for - advantage was having more comfort.
Cons: I've got a bigger and more comfortable car than I paid for - disadvantage, because I wanted as smallest car as possible because of of those tiny roads of Menorca. Car has also several damages ale around the body, also some ones which wasn't marked in the document, so I had to take a pictures and check out whole car to be sure, ten explain by dropping off the car, that it's not my damage - deffinitelly not convenient process.
Pros: Very kind people, I had a problem, caused by me, and rental company did a pleasant job to help me to solve, and at the end we found a perfect solution.
Cons: Nothing at all
Pros: Very quick and efficient. Highly recommended.
Pros: Clean car, as described
Cons: Disinterested service agent, delivery / collection far from airport Rather pay more for a vehicle collected and dropped off at the airport
Pros: The shuttle was very well organised and the service quick
Cons: The price. Too overpriced.
Pros: Pick-up was fast, easy and they didn’t push me or scared me to buy insurance.
Cons: The shuttle service at pick-up only takes the driver to the agency. My friend had to wait for me to pick her back at the airport but outside.
Cons: It was terrible they overcharged me for more insurance because they didn’t take Amex. Made me wait over an hour to get picked up from airport. We’re rude and still owe me money for my fuel deposit
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 7.00 EUR per day applies to drivers under the age of 25, with a maximum of 35.00 EUR per rental.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Minivan a driver license valid for at least 4 years is required.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: Visa Electron, Cash, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
If the customer wishes to use Visa Electron, Cash, Visa debit card, MasterCard debit card, he/she will be required to purchase Super Insurance.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
A deposit for a tank of fuel is required upon pick up.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off