Avia Rent A Car at Zadar Airport

Pros: the car was good but all the service very bad

Cons: almost 2 hours waiting under the sun at 32 degrees. very slow agent. Not clear renting rules: you have to pay €50 extra if you want to go on Croatian isles and you have to pay €9 extra for final cleaning.

Pros: Nothing

Cons: Queues were long, no one was around to help at drop off. Staff were rude

Pros: Friendly staff, explained everything well, be car.

Cons: Adding on the cost of a car wash unless the car was returned exactly as at the beginning of the rental, even though this is clearly explained, why not just include it in the rental cost?

Pros: nothing, don´t book with them.

Cons: - late check in fee EUR50, we arrived on time but they are handling customers very uneffectively, - absurd clean to clean policy, they were trying to charge us for not washing the car - unfair business practice

Pros: Nothing, slow and arrogant.

Pros: Nothing. Please see comment above. A lot of extra costs, when I returned the keys it was 10 minutes before 8.00 (I had a plane) they told me I had to wait or pay 50 euros.

Cons: A disaster.

Cons: Avia tried to charge cleaning fee. Very unfriendly when returning car.

Cons: You just wait for whatever else they can charge you. You have to be there exactly within that half hour, otherwise you pay 40Eur. The car was returned spotless, yet we needed to pay cleaning fee. You could see that they just look for options to charge you for anything.

Pros: Act quick and frindly, just everything is ok.

Cons: They charge 12 euro for washing the car

Pros: Recommended one.

Cons: nothing to mention.

Pros: Never ever

Cons: Service was forible, staff can't speak English only Croatia, staff was very rude and unprofessional

Pros: New clear car

Cons: high deposit. unfriendly forms of insurance, lack of willingness to solve problems. very selective inspection of the car when renting it and very detailed after returning it.

Pros: Friendly and did not try to hard sell additional insurance

Cons: N/A

Pros: reat service at pick up and drop off. Car was nice and clean, almost new and the one that was advertised

Cons: Maybe the time picking up the car can be a bit quicker. Not complaining though

Cons: Parking places are very bad visible.

Pros: We got a better car than we booked. Car was like new.

Cons: Car was dirty inside and outside.

Cons: No washerfluid, bad wiperblades

Pros: The desk people very nice and friendly.

Cons: Nothing.

Pros: Easy process, at high season the waiting times can be long but staff are working hard to get to you.

Cons: No issues.

Pros: Closeness to terminal.

Cons: The car rental agent was aware we had booked full insurance with Discover and a second driver but tried to insist that we take out extra insurance costing €200. He was very pushy, rude and it took a while for him to accept NO thank you. On return of our car he was arguing with 2 ladies and threatening to call the police if they didn’t pay for a dent on the car, which they were adamant was there before. I won’t use Discover at Zadar again as he was really unpleasant

Cons: They charged 50 euros for taking the car on a ferry. You can't go anywhere on Croatia's coast without taking a ferry. They said it was in the small print of the rental agreement.

Pros: Very easy to find the office, fast service and a good cooperation.

Cons: EVERYTHING was fine.

Pros: I got an upgrade, for i don't know what reason, from a VW Polo to a Peugeot 308 with only 7000km on board.

Pros: The guy who showed me to my car was very efficient, quick but detailed in explaining everything and very friendly.

Cons: I had to wait a long time to complete the paperwork. There was only one staff member and thr customer before me didn't have a valid credit card for the deposit so started ringing banks. The member of staff should have dealt with me first but instead chose to sit at the computer until the customer resolved the issue. I waited for 30 minutes!

Pros: Friendly staff

Cons: Being charged a late pick up fee of EUR40 because the flight details were not registered when we booked the car hire.

Pros: The people working there were knowledgeable and worked quickly

Cons: Consider an awning outside, it's 40+ degrees in the midday sun

Pros: Superb service, very friendly stuff, decent car, we’ve booked VW Golf and got Citroen C4.

Pros: L rapidesa a l'hora d'agafar i deixar el cotxe. No ens han intentat culpar de danys anteriors com diuen alguns comentaris a les ressenyes de Google pel fet de no contractar l'assegurança amb ells

Cons: Vem contractar un SKODA Fabià o similar i vam obtenir un Kia Rio el qual es clarament inferior tan per extras com capacitat del maleter. Estava brut de sorra el maleter i hi havia danys que no estaven detectats per l'empresa a l'hora de l'entrega. Sort que vam examinar el cotxe minuciosament abans d'arrancar.

Cons: High mileage car window controls failed

Cons: We where charged an extra 40 Euro for reactivating our booking as we were picking up the car 3 hours later than booked. This is not mentioned on any conditions that we could find, and as a customer I assume, that the car is mine, since I have booked it, being non refundable within 48 hours..we have several times put in a wrong pickup time in a booking, but never before have we been charged with such extra fee for too late pickup.

Cons: De snyder bevidst, havde bestilt en Vw polo til pickup kl 11, men da vi først lander kl 15,30 får vi af vide at denne polo ikke længere er tilgængelig og vi nu kun kan få en Vw Tcros. Dette betyder selvfølgelig at vi skal betale mere. Forstår ikke hvorfor man lejer bilen ud fordi man ikke er ser til tiden. Da vi modtager bilen bliver denne gennemgået og AVIA havde kun bemærket en skade på den ene side, vi gennemgår derfor bilen og finder 4 yderligere skader, dette bliver bevist brugt ved aflev

Pros: Professionella och trevliga

Pros: Rental desk was easy to find

Cons: Ordered a manual and got an automatic. Car exterior was dirty, scratched and dented quite badly for its age, interior fabrics were stained with salt/sea water. Avia are also quite pushy with the extra insurance even though I took it out with discovercars.

Pros: It was a new good car to drive around in zadar

Cons: Waiting times . Extra fees . Warning oil level and warning washing fluid empty

Pros: Desk people very rude, to pick up car takes so long, we have to wait outside until they prepare the car in so hot weather, they were checking all micro damages even we paid for full insurance they could do it earlier)

Pros: No obstacles during pick up. Some damage which the agent needed to process made the dropoff a bit slower, but all things considered it still went smoothly and quickly.

Cons: It took some time to find the rental desk at Split airport. Price seemed higher than I had expected.

Pros: The car was in good condition and clean.

Cons: I should have carried the baby seats from the car rental office to the car and install then myslelf instead of being ready to go. There was only one agent when dropping off and waitet 20 minutes just to confirm I am ready to go. They do not answer phone calls and whatsup messages.

Pros: Great service

Cons: After our flight, we faced a ±2h wait at the car rental since they opened at 9 am and a customer took ±20min. They didn't accept Revolut credit or any debit cards and dismissed "discovercars" insurance. Pressured, we opted for their ±270€ insurance to avoid the deposit, which we later suspected to be a scam. Returning the car outside of office hours incurred an extra 80€ fee without a key drop box option like in any other car rental company. I plan to avoid this company in the future.

Cons: We couldnt rent a car becouse we ware not able to pay wit credit card of the secoundary driver. Representative said thet secound drover cant pay deposit, even that is signed as a legal secound driver in the papers. Alse he couldnt show any document with that rule, and suddenly stoped talking with us. We needed to rent a car ad-hoc in the other provider. We been there with two kid under 5 years old

Pros: Efficient pick up/check in. Very good car. Competitive rates.

Cons: Slow drop off process at Dubrovnik airport.

Pros: Either the Conditions were changed at the desk lr we were not properly informed that the credit card may not be from a different person than the main driver.no solution was found by the agent at the desk we had to cancel the reservation and find a different car rental directly at the airport.

Pros: Pleasant service and quick check out.

Cons: Too long at pick up, asked about 2nd driver charge. Was provided information and then supplied the 2nd drivers license. Nothing mentioned of extra fee for older driver until it was time to pay, at which time the cost for the extra driver (age) went up by 100% and the cost to have 2nd driver was more then the entire rental. Then took more time (way too long) to reverse the extra driver. The security fee hold for 30days is unreasonable. This really needs to be reviewed and reduced to a shorter tim

Pros: Everything was well described and provided. I didnt have any extra charges from them. Service is really nice and helpful.

Cons: One car damage wasnt marked on protocol and i had to show picture from pick up and it was enough to solve this situation. I understand that could happen coz they have really lot of reservations.

Pros: Very good service …

Cons: Everything was fine …

Pros: Ny bil, 71km på mätaren- mer behövs inte säga!

Pros: It looks like very serious company.

Cons: I had a problem with tier pressure from the beginning. I supposed my car would have been changed. It wasn't.

Cons: It took too much time to pick upp the car, 1h approximerat, thats way too long

Pros: Nothing

Cons: Hidden costs/ price structure, unrespectful desk employees, malfunctioning car

Pros: Macchina pulita e come prenotata

Cons: Abbiamo atteso più di mezz’ora sotto al sole per il check-in dell’auto nonostante avessimo davanti solo 4 persone, servizio molto lento. Ci hanno fatto aggiungere 50 euro per portare l’auto sul traghetto, e altri 87 euro per la loro assicurazione in quanto non accettano carta di debito per il pagamento del deposito (obbligati a pagare l’assicurazione altrimenti non ci lasciavano la macchina). Da 150 euro di rental su discovercars (compresa assicurazione totale) siamo passati al desk a circa 290

Pros: Our flight was 4 hours delayed and the office stayed open for us. Pickup was very quick and dropoff was even better. We had a lovely modern car which was a joy to drive!

Cons: I understand we needed to be charged the out of hours collection fee because we were delayed, but we were also charged a rebooking fee because we didn't collect at the time booked, even though I emailed the office when our flight was delayed. It would have been nice if they could have rebooked it for me when I made contact.

Pros: Kind and great service

Cons: Nothing

Cons: We were not provided with the car that we requested. Were given a smaller car with a smaller boot that we had to return as it did not fit our luggage and then had to pay extra for a slightly bigger car. The car that was initially booked would have fit our bags.

Pros: Friendly Representative + free upgrade.

Cons: Nothing

Pros: Very bad arrived to no car bad reception

Pros: drop off of the car was smooth and fast!! car model and selection of car was very nice

Cons: insurance was very high and payment options was very difficult and I had to ask my friend to pay

Pros: Easy.

Cons: My flight change and I phone to change and it has a comisión of 40 euros... I did easier their work and it cost me 40 euros... Next time I will pick up later the car and don't phone

Pros: Picking up the rep sneding out the car was good however he said there was no issues with the car & it was very dark on the collection. When we brought it back they thoroughly checked the car over for 5 mins and identified a scratch - they later found that this was reported at the end of the previous hire.

Cons: Very quick to send you out and very fistidious when checking it over - it felt like they were doing anything to claim on the insurance

Pros: Ease

Cons: Nothing 😉

Pros: Quick, efficient, friendly.

Pros: Fast and easy.

Cons: -

Pros: Excellent staff. Very quick and easy.

Cons: Nothing! Was perfect.

Pros: brand new car, staff competence

Cons: All OK

Pros: Not much

Cons: There's a lot to dislike about Avia. Firstly they class anything more than one hour late as a no-show and charge you €80, even if you notify them in advance. Next they charge you €80 to cross a border, €50 to take it on a ferry, €80 for a single booster cushion (we bought one for €20)! The car was also very small, woefully underpowered, and poorly equipped, i.e no sat nav or even reversing sensors. Finally they are over sensitive about bodywork. I was charged €200 for a stone chip. Avoid them!

Pros: Nothing

Cons: Flyght late - you can not choose time when you take car You wan not change driver if you order car on your name Yiu can not pay with card of other person, if its your name On my bank card its other name( of my husband) not name like i order, so i could not pay You can not cancel reservation and order again You can not pay half in cash half in card They offer you insurance 2 times more expensive Baby chair was a trash.

Pros: Mitarbeiter hilfsbereit. Schnelle Abwicklung. Preis-Leistung gut.

Pros: Very responsive

Pros: Everything was clear and well explained in advance. No surprises at pick up. Got a car upgrade

Cons: L'agent n'a pas voulu accepter la carte de crédit avec une mention écrite "debit" en me disant qu'il n'est pas possible de faire une emprunte bancaire avec ce genre de carte. Ce qui est totalement faux car j'ai déjà loué des voiture avec cette carte partout dans le monde. Nous étions 3 conducteur sur le contrat (dont un conducteur possédant une carte de crédit comme la souhaitait L'agent, mais ce dernier n'a pas accepté de la prendre ! Tout ça pour nous facturer 180€ d'assurance. C'est du Vol !

Pros: Great guys, imformative

Cons: All good, nothing to complain about

Cons: All the extra fees.

Cons: Huge extra costs for returning the car outside of their schedule hours.

Pros: pushing insurance on the ferry

Pros: Car was perfect a few scratches but it was clean and spotless , the guy inspecting the car with us was helpful and friendly

Cons: On picking up car the extra insurance for €200+ he was trying to sell to us ,he said we will lose the £900 taken on our credit card if there is an accident he said that insurance covers everything???on taken out this deal at home our quote said you don’t need anymore insurance?? It was quite stressful spent ten days worrying about the car, ie parking you go on holiday to relax and enjoy not have this guy filling us with doom and gloom 👹 when we picked up the car otherwise the service was perfect

Pros: I read a lot of bad reviews on Trustpilot but for me everything went fluent, even checking the car back in with a scratch i accidentally made on the small Croatian roads was quite fluent.

Cons: The ferry fee was never mentioned before, and on the discover cars website it is mentioned under "are you leaving the country" this is very very ambiguous and was a big backdraw for our budget-limited trip. Please mention ferry fee separately on discover cars, to make it clear that this fee is due even inside the same country.

Pros: My reservation was canceled as I was requested to pay deposit by credit card. I know it was mentioned the credit card is needed but at the same time in section: no accpet, there wsa no debit card

Pros: New car.

Cons: They let me pay €340,44 for a minor scratch they found on the rear bumper. If he could he had crawled under the car to even find a little scratch. This is not an honest rental company.

Pros: This was the second time we rented a car from Avia (first time was in Dubrovnik, now in Zadar). Avia service is perfect! 1) price was very adventagous, 2) no hidden items 3) quick pick-up, 4) easy return 5) we used discoverycars full insurance, and there were no issues with it. The deposit was released on the car return with no issues. The car had a few marks on the pickup, they were marked on the documents and did not caused issues on return. We were also lucky the car was upgraded for us!

Pros: Very human service, no pushy upgrade to get extra insurance or a bigger upgrade

Cons: Most of the information requested during the pickup was already provided in the reservation, so felt a bit like double work.

Pros: Avia is great

Cons: Helpful and kind service

Cons: I didn't like that your employee didn't accept my debit card, I know that in the conditions it is, but we never had a problem with it and that's why I had to buy additional insurance for about 100 euros and if I didn't do it, they wouldn't rent my car

Pros: Nice personel and good Contact. I had a better car for FREE (combi vs hatchback)

Cons: Very ekspensive full protecrion insurence in avia office

Pros: Easy to communicate.

Cons: Not applicable

Pros: Nothing

Cons: Want to add additional costs. No elasticity, the do not cooperate with Discovery and want do add double costs.

Pros: Everything was easy and great

Pros: Lätt att boka

Cons: Ca 600.- SEK i extra avgift för min ålder

Pros: All good

Cons: none

Pros: Nothing

Cons: It was very bad and unsupportive.car company and discover jointly making fool out of customers. I am still feeling cheated but in late night I had no choice and Knowingly got cheated as I was with family and small kid.

Pros: The car has been replaced

Cons: The first car had to low oil level

Pros: We got better car than expected and spend very little time at the desk :)

Cons: I believe the deposit could be lower.

Pros: Best

Cons: Nothing to say

Pros: So efficient and personal. This is absolutely the BEST service we have had anywhere, EVER, when renting a car

Cons: Nothing - if I could go back tomorrow and do it all again I would :)

Pros: Nothing. Will never use again.

Cons: Since my reservation was cancelled I had to get another car and pay for whatever they said they had. It went up five categories so I was expecting something good. The car was garbage, the engine in very poor condition and it was not as spacious as the category said. I felt scammed by both discovercars and avia

Cons: They charged us an extra €50 for ferry insurance, even though we had a separate excess insurance, when I challenged this when dropping the car off, they said that I must have advised there colleague on collecting the car that we were going on a ferry, when I advised that this wasn't the case, they basically said hard luck

Pros: Easy process, good service.

Cons: N/A

Pros: The service provided by all the Avia people we encountered was excellent

Cons: The Kia Ceed was not really powerful enough for the size car it was , inc 4 adult passengers and luggage.

Pros: Value and ease of access

Cons: High deposit on collection (€900) which wasn’t very well explained

Pros: Efficient and friendly

Cons: Slightly slow collection process

Pros: Very quick and smooth pick up and drop off, with 0 issues.

Cons: A bit expensive 'out of hours' fee for picking up the car, but it was clearly stated, so it wasn't a surprise. Still, it was almost a 1/3 of the overall cost of 7-day rental.

Cons: Absolute scum bags. Hidden charges, tiny small print T&C’s. Expecting people to own a credit is INSANE and robbing your money on the front desk. I went the extra mile to deep clean the car inside and out which uncovered hidden marks that the previous employee did not highlight and forced me to pay another £150 on return of the car. Awful company, awful customer service. Never using again and making sure none of my family and friends use in the future.

Pros: The people were friendly and efficient and, unlike may other hirers, didn't try to fob me off with extra insurance - this is a major rip-off problem with car hire companies. I've felt conned and even threatened in the past - like a latter day highway robbery. The team at Avia (Zadar) were like a breath of fresh air - very friendly and efficient.

Cons: Just a very minor problem of queueing to return the car, especially as we were a little bit late returning and knowing that getting through airport security is a pain. However, the staff were so, so helpful and understanding - they were absolutely brilliant at Zadar - they're a credit to the company.

Pros: very good

Cons: Nothing

Pros: Friendly, efficient, straightforward

Cons: All the add on costs which are pushed at you

Pros: Perfection

Cons: Perfection

Pros: Staff very friendly helpful

Cons: Didn’t know that had to pay extra for going on a ferry!

Cons: Dirty car, older model, no agent at arrival desk. Had to go to terminal to get them.

Pros: Anbefalles. Meget god og effektive service både ved overtakelse og ved overlevering av bilen.

Pros: Checking in at 5.15am very smooth.

Cons: Small desk just outside airport that could only serve one customer at a time, so we had to wait awhile in the heat.

Pros: Very efficient friendly service

Cons: Prices much higher than previous years but that is common to the industry

Pros: Nothing

Cons: Gave me a downgrade of vehicle wouldn't listen to my complaint

Pros: car was in a very good and clean condition. The car return was handled very efficiently.

Cons: Collecting the car was very slow despite there only being a relatively short queue. Only appeared to be 1 person server for much of the time despite other staff being behind the desk. Had to wait in queue in very hot conditions for approximately 1 hour. Once served administration was efficient.

Pros: We had to park the car at the split airport for a few days while in Italy and they kept the car in their car park and also we had to extend our rental and leave the car at the different airport and every time they answered the phone and helped us with our request.

Pros: Efficient

Cons: No one at the service desk at late arrival, but she showed up after 10 minuttes

Pros: Awful. Rude and a noxious staff. No efficiency when a queue formed. Tried to get anymore money out of us in anyway possible RIP OFF

Cons: See above. AWFUL experience which has damaged your brand’s reputation.

Pros: They did help us with our problems. They were very friendly and really helpful- particularly Marina.

Cons: The fact the first car was damaged and we didn’t get a refund in the price difference for the car we swapped for. It’s disappointing. Feel a bit cheated.

Pros: Avia provide great value for money when renting, evident by the fact that it generally has the largest queue compared to the surrounding car rental places.

Cons: It can take a while to get through all the paperwork and checks before getting the car. I understand that this is true of most car rental operators but surely there must be a way to speed up this transactional process. At the other end, dropping off the car took a long time as you have to wait in the queue with people who are also picking up their vehicle. What should be a two minute process took approximately half an hour. It would be better to have an agent who solely deals with drop-offs.

Pros: Good value, fair and honest - as well as friendly!

Cons: All good

Pros: Staff

Cons: No shade at pick-up counter and very hot. Plus, long walk in very hot conditions to pick up vehicle.

Pros: Clean

Cons: There company should accept other card types than credit.

Pros: Service was great.

Cons: No cruise control in the car was our only issue.

Pros: Professional and friendly

Pros: Marina was very helpful. She made our service quick and smooth as our flight was delayed by 3 hours. Marina thank you.

Cons: We paid full insurance, and when it came time to return it I had to remind them of that, as they wanted to charge a risk under the car

Pros: Everything was perfect to me. Very good and professional

Pros: Very good and clean car.

Cons: Avia's business model is to keep price low and charge you for everything. In the end you end up paying more and also hassle that will take lot of your time.

Pros: Friendly

Cons: Take a long time to get back the deposit. Havente got it back yet.

Pros: Pleasant and efficient staff

Pros: Fast and efficient.

Cons: I collected the car at 9AM on Easter Sunday. Even tho' your Website indicated this was normal office hours, I was told by Avia that because this was a local holiday the pick up was considered "out of hours", and therefore a €50 surcharge was payable. I was outraged by this, argued strenuously with the agent for a good 5 minutes about it, but they were adamant, and it was clear that if I didn't pay up, I wouldn't get the car. I want this surcharge reimbursed to me, either by you or by e agent.

Pros: Quick drop off

Cons: Additional charge of €50 for picking up the car after 9pm even though it was booked for this time. There was nothing written in the voucher about this and no one could show me this in the terns and conditions, but we had no choice but to pay as we needed a car to get to our accomodation.

Cons: How to re-fill fuel was not clear. It was not full to full. I have never experienced such a case. The car was dented in one front place.

Pros: Straight forward, lovely people!

Pros: Car was good for its price

Cons: Nothing

Pros: nothing

Cons: i go on holidays a lot since i retired and i rent a lot of cars. i was not made aware that the rental company that you sent us to did not except our credit card. they made me take out a different full insurance that cost double the price. i didnt get any help from your customer service.

Pros: Generally O.K.

Cons: To long time blocked money on may credit card after returning

Pros: Service was very friendly and fast. We got higher class car for the same price.

Cons: Car could have bit less damages :)

Cons: High reservation amount on credit card

Cons: Nous n’avons pas aimé le fait qu’il soit nécessaire d’avoir une carte bancaire de crédit et non pas une carte bancaire de débit pour louer le véhicule. Cela implique de payer une assurance supplémentaire à défaut de pouvoir retenir une caution lors de la location. Nous avons loué des véhicules dans plusieurs pays’ Espagne, Portugal, Irlande, Ecosse, la carte bancaire de débit n’à jamais posé de problème auparavant.

Pros: Very friendly and happy staff . It was a fantastic experience,never ever have I encountered such friendly and professional service.

Pros: They gave me a free upgrade because they didn't have what I had asked for. This is very normal in car rentals so nothing above and beyond but just a quick note.

Cons: I was charged €80 for international insurance because I was going to transit through bosnia to reach Dubrovnik which is part croatia again. I was not made aware of this and I felt like I was robbed for paying for this insurance. Secondly the cars exterior wasn't in good shape. Thirdly, the oil level on the car was very low which meant I had to fill in oil myself to fix the error. The girls working at the rental desk seemed to be in hurry and my wife found them to be rude.

Pros: Speedy, helpful and efficient.

Cons: Nothing.

Pros: There is no help line that you call if you need something and they only reply to emails within 15 days.

Cons: There is no help line that you call if you need something and they only reply to emails within 15 days.

Pros: easy access. almost new car.

Cons: Dropping car off more accurately than picking it up (even comparing photos of scratches using photos in system). For a moment I had the feeling that someone wanted to catch me with a damage that had not been reported before.

Pros: Very poor

Cons: They will rip you off

Pros: Very professional, patient and helpful desk staff at the Zadar Airport Avia Rent-A-Car.

Cons: Car provided had last 2 tyres a bit worn out, so I needed to top-up air in one tyre from time to time.

Pros: At the office, they charged us whereas we have CREDIT CARDS. They told us our cards are not accepted ! This is scandalous !!!

Cons: At the office, they charged us whereas we have CREDIT CARDS. They told us our cards are not accepted ! This is scandalous !!!

Pros: Pay must supplément of 130e by car!!! Bécause débit card credit card

Cons: Thé problèm is avia not disco very car.

Pros: Easy pick up and accomodating as i had to change drop off airport at the last minute

Cons: Did not pay me back the unsused days

Pros: Good prompt service and cooperation.

Cons: Closes early on Sunday's.

Pros: Very professional and efficient.

Cons: Nothing. I have rented six times in Croatia,three times from Zadar. This vehicle was the best probably because it had a larger capacity and was brand new.

Pros: Excellent staff, car was very good condition.

Cons: Wished total rate was just a bit cheaper.