Avia Rent A Car at Pula Airport

Cons: I have explained this above - the forced option of paying and additional fee for cleaning or buy a full tank of Avia petrol, part of which they inevitably get back from you

Pros: Nothing

Cons: The car was not what I booked, far too big. I deliberately booked a small car, just to be given Skoda Octavia! It was dirty but they charged me 15 euros up front. I was intimidated with two agressive reps, they found damage on the car on return, intimidated me again and charged me an lot of money. Absolute cowboys.

Pros: Simple

Cons: Nothing to note

Pros: they knew what they were doing, well rehearsed procedures of pick up and drop off

Cons: on return their booth at the airport was empty (this was in the middle of their working day, not after hours), I called the mobile # presented there, they seemed to be quite annoyed by the fact I arrived earlier, and told me that now I have to wait for 10 mins for them to finish at the car wash and return to the airport. Not sure why it takes both of them to drive the car to the car wash while leaving booth empty.

Pros: The woman who showed us to our car was lovely.

Cons: Their clean to clean service is bad. They want the car back in a valet cleaned standard. They charge 15 Euros if you agree up front to pay for cleaning and threaten 35 Euros on return if they don’t think it’s clean enough. They said if the car had a few dead flies on the front they would charge! Luckily we had cleaning facilities at our accommodation and no flies died on the way to the airport!! I’ve never experienced this elsewhere in Europe. Charge only the people who make a complete mess.

Pros: Very spacious, just what I ordered.

Cons: Very efficient

Pros: The agent manager was a really decent guy.

Cons: The cost of hiring a car is one thing, fuel is another whether you pay it let them charge you. But .. A cleaning cost? When did that start? Soon it will be cleaning cost, Mile cost, depreciation cost, tyre wear cost, wash wipe cost, assisted power fluid cost…. And so on. Can we have a cost that says “this is it and you’re good to go.. £350 excess if you bash it or it gets bashed, see you in a week!”

Pros: Easy transaction

Cons: Just got questioned about some of the points on return, but my photos proved suitable

Pros: Friendly and efficient.

Cons: It was a bit worrying to be told that any damage would result in loss of deposit. Also, we purchased a full tank of fuel so that we didn’t need to fill it up before returning. We ended up returning the car either way 1/4 tank of fuel which likely cost us more than if we hadn’t taken this option

Pros: aggressive and arrogant when handing over the car regarding the scratch that I have in the photo, under time pressure I signed the document and burned it. very bad experience.

Cons: aggressive and arrogant when handing over the car regarding the scratch that I have in the photo, under time pressure I signed the document and burned it. very bad experience.

Pros: Nothing they are scamming people for extra charges and fictional damage

Cons: See above

Pros: Great car even in hybrid great service at all

Cons: No problems all spot on

Pros: Friendly staff very courteous

Cons: Nothing

Pros: Friendly and helpful

Cons: Contract info went to junk mail

Cons: Additional cleaning fee.

Pros: Reliable in evey posaible way

Cons: Nothing at all

Pros: Very friendly and nice service.

Cons: -

Cons: Clean- clean policy, 12 € charges

Pros: Great

Cons: Friendly

Pros: Value for money. Customer service at Pula. Great guys both times we saw them.

Cons: All good!

Pros: Absolutely nothing.

Cons: Rude money grabbing company would never go with this company again

Pros: Excellent

Cons: Nothing to mention

Pros: Great car, we got what was advertised

Cons: The extra fee for cleaning on return

Pros: The vehicle was a lot smaller than shown when rented on line. Pick up agent was helpful but drop off agent rude and unhelpful.

Pros: Nothing special

Cons: I resent being charged a cleaning fee for a car that has hardly been used and had basically got dusty over the course of a week !!!!!! Con !!!

Cons: We were a bit early and the car wasn’t ready. They asked us to wait, and they would come get us in 30 minutes. When we had waited for almost an hour, we asked when the car was ready. They said it was ready now, but now the queue was really long, and we had to wait even more. We had to pay 300 ekstra because we didn’t had the right kreditcard

Pros: Fairly cheap vs competitors, in terminal collection, nice vehicle

Cons: Charged €12 for a cleaning fee for no reason (returned the car exactly the same as collected), had to wait an extra 40 minutes to collect car because it wasn't ready.

Pros: Good car, easy drop off

Cons: Pressured to pay more money for insurance which had been paid as part of the original deal

Pros: Not much.

Cons: There was none. Pick up took a long time because agents were pushing insurance and gas to customers whom did not understand. Also the damage check took a very long time.

Pros: Car was great.

Cons: Very dissapointed!!! It was a disgusting ripoff. Was 90 minutes late because of the flight, and had to pay extra 200€, because to get the car which I already payed for. Unacceptable. If you take my money, when I book the cara, than the car is mine, even if I arrive late. I will make an official complaint, because I feel my costumer rights were violated.

Pros: Robbie was amazing as always

Cons: Nothing

Cons: Hidden clean to clean policy. And big deposit if you don’t buy insurance.

Cons: No questions about how the trip was, how are you etc. Pure rock hard bussenes. The low rating however, comes mainly by the fact that you have to return the car fully detailed for the next customer. This is not informed any place before you pick it up.

Pros: Most things

Cons: Bit of a liberty asking for the car to be "washed clean" or charged €12, returned the car, it rained the night before and the morning picking up normal road dirt...but still charged..

Cons: When we arrived with the credit we had booked on we were told this was not acceptable, the only way we were able to pick up the car was to pay their excess premium and for the full tank of fuel in total 240 euros. The car hire was only 186 originally.

Pros: Car was definitely not equivalent to a Volkswagen Golf

Pros: Price and options.

Cons: I did have to wait 30 minutes after schedule, to pick up car, but it was fine.

Pros: Never picked up a car that fast and easy before. Perfect.

Pros: Pickup in Pula: bad

Cons: Nice

Cons: Charging €12 for cleaning the car at the end of your trip.

Pros: In the terminal

Cons: Charged me 50 euro for the plane arriving 20 mins late, and a further 12 euro to clean the outside of the car. Also tried selling the full insurance package even though I'd paid for it through Discovery. Avia are a complete rip off who take advantage of customers

Pros: Fast and easy to deal with. Offered more options but respected no as an answer.

Pros: Affordable and good choice.

Cons: Not easy to find drop off. Very minor point.

Pros: Customer service was really nice, polite and forthcoming.

Cons: The car wasn't handed over clean yet it's expected to be returned cleaned.

Pros: Almost brand new car and sparkling clean

Cons: €12 cleaning fee on top - just put it into the lease cost!

Pros: Diesel car

Cons: The deposit price is to to high. €1700, Car Insurance for 3 days trip was €155 witch is more than life and health insurance together. Car is more valuable as a human life? Unacceptable.

Pros: Excellent service, no hesitation in using them again.

Pros: Nice new car.

Cons: They're absolute scam artists. Tried to chare 12euro for a cleaning fee before we'd even left, otherwise we had to clean the car ourselves inside and out. Also wanted to charge us 40euro because we were 30 minutes late (well within their time of being open) due to our plane being delayed. Plus, I know they give different pricing for the car cleaning to different customers to try get them to buy their full insurance package (as its included), UNLESS they don't mention it during the sale process.

Pros: The handover at collection and drop off were quick

Cons: Try to sell extra services at high prices

Cons: HORRIBLE! I was charged 300 euros for a tiny scratch of a few milimeter on one alloy. I would never recommend this scammers

Pros: I hired the cat for two weeks and was charged for cleaning the vehicle even though it was clean but hadn't been through a car wash which is what they were expecting. Why not include washing in the price then there would be no surprises when you return the vehicle

Pros: Highly recommended

Pros: Pick up service was good and very helpful staff

Cons: Drop off service at Split airport was awful. Took over 40 minutes while there staff decided that I had damage a tyre and demanded that I pay for it rather than take it from the preauthorised CC. Very petty, they seemed to be looking for anything they could charge me for. Very different attitude to other car hire firms I’ve used in the past and I will not be using them again.

Pros: BEWARE! Charged us 12 Euros for an internal cleaning charge when we returned exactly in the same condition. We even flagged this on collection and the agent said it would be fine and quite normal condition!!!!!

Cons: New conditions not mentioned in the booking confirmation. Charged for damage not caused. Avoid this car rental company at all costs

Pros: Desk is right outside departures and the team were working as fast as they could but there was quite a lot of paperwork for pickup. Drop off was super speedy.

Pros: Helpful pleasant staff

Pros: Tariq was excellent and clearly had customer service experience, unlike the rest of the team.

Cons: They just give an overall bad impression and I wouldn't use them again

Pros: Fast and efficient at both pick up and drop off. Had damage caused to the hire car during the hire. Staff were great at sorting it out and helping me understand what I would need for my own excess insurance. Fantastic A* experience with Avia at Pula airport.

Cons: Nothing, they were great.

Pros: The customer service representative provided good service.

Cons: As a Canadian who has rented a lot of cars in Canada and the United States I want to point out a difference, not as negative, but to be aware of. In Canada and the US all companies I have rented from are not concerned about paint damage less than 1/2 inch or so. This was not the case with Avia car rental. The customer service representative wanted us to point out all scratches/blemishes/dents regardless of the size. Again, I only mention this point so you are aware of the difference.

Pros: Bert positieve

Pros: Great service easy and simple appproach the rep who served me was perfect

Pros: The service was fast and efficient.

Pros: Nice car

Cons: Even though it was deemed acceptable to have to wait over an hour to pick up car. The rental company thought it fine to charge nearly half the entire rental cost when returned an hour late. Extortion!

Pros: Prompt, efficient.

Cons: Extra charges at pickup. We booked to pickup from 12:00. Flight was slightly delayed (we gave flight number during booking) so when we picked up at 13:30 we were charged additional 'late collection' fees and told that they could have re-assigned the car to others if we'd not collected within the hour after 12. This arrangement was NOT made clear during booking. Assumption was that we could pickup any time after elected pickup time. Disappointed to have such a shock on day 1 of holiday.

Pros: Easy to find desk

Cons: Staff just looking to make extra cash. Been made to feel confused and stressed for no reason. Not nice experience

Cons: addititional cost for late pick up although we were at the desk before 21.00

Pros: Very efficient and helpful staff and we were given a practically new car

Pros: Distance from the desk to the car was close.

Cons: Verzekering regelen niet helder en duidelijk. Bijna weer te veel betaald/dubbel

Pros: Took ages to go over every single little mark but gave us piece of kind that we had all existing damage covered.

Pros: Agents were polite

Cons: Charged extra €30 as we were 3 minutes after our estimated time, due to our flight being delayed. That was on top of an extra €50 for 'outside of business hours' service. Shocking. Charged extra €50 for wanting to take the car on a ferry. Also implied by agents that we needed to take extra insurance as the CDW, protection and 3rd party liability was not enough cover for the car. Very pushy about this. Paid €80 for GPS and given an ancient Garmin system. Car had Airplay so not required.

Pros: All the Croatian guys were so friendly and explained everything well

Pros: Quick pick up, brand new car, excellent price

Pros: Friendly helpful staff

Cons: Was charged €480 for tiny scratches we were unaware of

Pros: Nice and gently people

Cons: Quick and nice people. However they tried to sel an insurance Ad €350

Pros: Great service from the team at the airport.

Cons: Nothing.

Pros: Nothing

Cons: Worst car rental at Pula airport. Expensive, not friendly at all and pushing you to take their own insurance. If you have a problem with the car nobody will help you at the agency, they will even hang up on you. Better choice to Choose official renters at the airport.

Cons: When picking up the car, the service was unhelpful. They charged us a reactivation fee. They were very strict about the car condition - we were warned that even the mycroscopic spots were not tolerated. When returning the vehicle, there was no sign of Avia parking spot. After circling around several times, we realised that THERE IS NO AVIA PARKING SPOT.

Pros: The company wanted to charge a late fee. I refused and went elsewhere.

Cons: Rude agents. No customer service. Just seemed interested in charging more.

Pros: The staff on the desk were efficient.

Cons: When we returned the car the staff member checking the car gave the impression he was looking for signs of damage more throughly than when we picked it up. He accused us of a dent on the underside of the front passenger side. We pointed out that there were similar dents on each side of the car and in fact they were jacking points which he should have known. Was he on commission to find faults with the car to reduce our deposit?

Pros: friendly people, easy to find the desk, brand new car

Pros: not much. first car was ok

Cons: no spare tyre so when puncture had to wait half a day for another. gross overcharging of extra insurance cover at airport (110 euros for three days).

Pros: Friendly, efficient staff

Cons: Car bodywork had seen better days!

Pros: Staff. Ease.

Cons: Should have been a polo

Pros: The staff were efficient knowledgeable and friendly.

Cons: The easy process of renting a car.

Pros: Very quick and easy

Pros: Good quality, comfortable car and efficient service by staff.

Cons: We were given a larger vehicle than ordered. It was very comfy but we had specifically requested a smaller vehicle because we are used to driving a vehicle of that size and because we were renting a house in a hilltop village and we knew the streets would be very narrow. In the event, it was all OK but sometimes a very kind vehicle upgrade is not always wanted. In absolute fairness to Avia, we didn't ask them if a smaller vehicle was available instead of the one given to us.

Pros: Much, much improved since COVID times. Lovely regular employees who are swift during check in and out

Cons: Car was not full, full. One bard down, coul not be fussed as everything else was very fair.

Pros: Everything

Cons: Everything

Pros: Efficient stuff, super good quality of car provided. New cat, equipped with parking sensors. Only positive feedback.

Pros: Nothing good to say.

Cons: Unhelpful and didn't call back or try to resolve issue. Left us in a difficult situation.

Pros: Quite quick compared to others we have used

Cons: We didn't get any drop off instructions and none was waiting in the parking area so we had to go to the desk. It was all sorted quickly but it would have been useful to know we had to go to the desk.

Pros: We were given incorrect details about how to pick the car up by Gotcar. Active car rental were excellent.

Cons: Car collection details from Gotcar were incorrect. They said we would be met at the gate when in fact Active rental car had an office in the airport. Gotcar gave the wrong phone number for Active car rental and when we contacted Gotcar’s emergency number, they said they could not help us. We had to get online ourselves to sort out the e details. This delayed pick up of the vehicle.

Pros: Collection was easy and the car was brand new.

Cons: We were charged extras that we were not made aware of. On drop off, the staff were too busy to speak to us.

Pros: It was a fast process to pick up the car. Very knowledge and experienced staff.

Cons: We ended up for switching car’s several times. The Peugeot 3008 or equivalent that we ordered was not available, so we were given an Octavia. This did not have any ability to plug the satnav into. We were then provided an automatic which was a slightly smaller but nice car so ok in the end. In terms of drop off some feedback to Avia is that they need to be much clearer on down town pula drop off - the location is not clearly indicated in the paperwork, staff and no signage. It was hard work.

Pros: The car model was just what we wanted and had requested.

Cons: There was only 1 person on the Avia desk and they had to take each customer in turn out to look around the car in the car park - meaning it all took ages to do that and all the paperwork.

Pros: Great company always use them in Croatia very hassle free experience and great value for money.

Pros: Small desk, easy to locate and walked to the car.

Cons: Had to wait for a representative on collection and drop off.

Pros: Friendly staff, very easy to find in the airport

Cons: Car wasn’t clean, was old and outdated

Pros: Nothing.

Cons: A lot. Too much to write in the space this box provides. In short words: 1) We didnt get the car (or similar) as we booked (see box below). 2) Dirty car for pickup. Which made it difficult to see tiny scratches. 3) Saying different things than on the paper. We believed, but we would never believe them again. 4) The way the condition of the car before and after the rent is checked. 5) The time it takes to leave the car with them. 6) Being charged for a scratch that was already there. 7)The commun

Pros: Natalie at Avia was very efficient, kind and understanding during my visit to Pula airport

Pros: They are on site as you arrive

Cons: Car had a number of dents on pick up and 15cm crack in window. Only accepted because it was late pick up. Crack grew across windscreen and needed to change V difficult to get in contact with Avia, had to wait for exchange car. Avia staff seemed too stretched and car stick too low.

Pros: Friendly efficient service

Cons: Took full comp insurance out when booking on discover.com, Avia said either had to take out their insurance Euro $450 or deposit of Euro $1200, so not impressed with this.

Pros: I felt scammed

Cons: Just about money

Pros: Easy drop off

Cons: On pick up the rep tried hard sell tactics saying I had to take their insurance. I pointed out that the booking included insurance and I had top up excess insurance. This hard sell is really bad and needs to stop as they are misleading customers.

Pros: It was easy. The stuff is also nice and friendly.

Cons: We were informed that there should be a drop-off parking. But the sign was very small and it was difficult to find. We needed to drive around to find the parking for Avia.

Pros: Great service

Pros: Value and choice

Cons: Timeliness on return

Pros: Efficient staff;

Cons: Nobody at desk when I returned but it wasn’t an issue

Cons: Wasn’t east to find where to drop off and car didn’t have petrol in it as it was supposed to be full on pick up

Pros: drop off was quick

Cons: We did not get a car that was on par with the one we selected. They charged an extra EURO 35 because we were late to pick up due to flight delay. It took over hour to get the car because their systems were running slow.

Cons: Had to pay weary high fee to take car out of country. They charged fees for EU and fees for not EU. Together 120+80 euros. Cheapest option because of this becoming most expensive.

Cons: Waiting excessive time on pick up over 90mins, poor staff on pick up, poor communication with staff, wouldn’t use this company again or recommend

Pros: Nice clean and new car. Was met in the parking lot on return which was pleasant and efficient.

Cons: Despite being 4th in a queue It took over an hour to collect our car which was very frustrating. Feel the service could have been much quicker. Also felt that they would likely penalise you for any minor damage whereas other companies are often more relaxed about tiny things.

Pros: They were very friendly and helpfull

Cons: The fact that we had to pay a further insurance

Pros: Friendly, car ready to go

Pros: Helpful staff, didn’t have to wait long, good value

Cons: On collection, the car boot was covered with white dog hairs and the interior of the car smelt of damp dog. We returned the car to Split and the drop off point took a while to find

Pros: car was fine

Cons: would not accept 4 different credit cards , had to pay extra

Pros: Very good service and price

Cons: Nothing to dislike

Pros: Whole service

Cons: N/a

Cons: Charged for things not needed. Rude and abrupt when asked questions ref fuel and to confirm cost in £ or EUR . and agent didn’t want to check car when returned. I had to say I wanted it checking as wasn’t then getting extra charges. Really abrupt

Pros: Efficent and helpful

Pros: Well located at airport for ease of collection and drop off

Cons: Being forced to buy their insurance.

Pros: Efficient service

Pros: Quick, efficent, friendly. Rented three cars over summer period and never had issue.

Cons: to be forced into a choice between having to pay a 1500 guarantee or a 200 euro insurance for one week

Pros: No issues

Cons: Nothing

Pros: Friendly

Cons: Expensive just for one weeks hire

Pros: Hassle free and good value

Cons: The hire company still tried to sell extra insurance although we were already covered. We had to wait approx 30 minutes to get the car because it was "at the car wash" which meant a waut in a hot airport.

Pros: Polite, friendly agents No pressure to buy additional insurance. Costs fully explained.

Cons: Nothing!

Pros: Friendly, close to terminal

Cons: It took a bit of time to go through the formalities of the rental

Pros: They were friendly and professional

Cons: The fact that the agent got on his knees, looking for damage underneath the car. At first he found "damage" (a small scratch, according to him) under the car, and was going to attempt to bill me for it. When I pointed out that no one got on their knees when I picked up the car, and there was no way to tell if the damage was there from before, then he backed off. Seriously? Who looks for little scratches under the car?

Pros: Girls that showed us to the car was exceptionally helpful, including wine tips, restuarants, places to visit

Cons: All the add on costs, that doubled the price of the rental

Pros: Nice friendly helpful staff

Pros: Good headline price

Cons: Deposit refund delay

Pros: kindness of staff

Cons: everything was ok unless the price which this year are too high

Pros: Ease of extending duration of hire

Cons: Pick up time

Pros: New car

Cons: How long it took to pick up

Pros: Friendly helpful staff

Cons: Had to pay bit. Ore than website said for CDW

Pros: Nothing - waited 1hr 30 mins queuing in pickup.

Cons: Very slow and expensive.

Pros: Friendly service, booking process very easy

Cons: Very slow at pick up - car not as requested

Pros: Vriendelijkheid en efficiënt handelen van het balie-personeel.

Cons: Geen gedrukte gangbare vertaling van de uitgereikte documenten welke uitsluitend in het Kroatisch waren.

Pros: Helpful attitude of agents

Cons: Not much

Cons: On the counter they just gave a Keys told me car is up there, with excplanation that there is one scrath

Pros: быстрое получение и быстрая сдача

Cons: на авто много мелких царапин, были сомнения в сдаче такого авто без претензий со стороны ренты

Pros: Very efficient

Pros: Friendly atmosphere and professional approach

Cons: the car was the simplest ever driven. Furthermore problems with "injection" was interrupting work of cruise control. Low power

Pros: polite effcient staff, brand new car

Pros: Nice people and great service.

Cons: Nothing really.

Pros: Condition of the car.

Cons: They conned me in to paying for extra insurance with VERY SMALL print denotng that I had to bring a credit card for the deposit AS WELL AS my payment card

Pros: None. See above

Cons: Everything. See above

Pros: Helpfull staff

Cons: Fuel policy, would prefer full to full as I paid for more fuel than I used adding to the hire costs

Pros: Nothing after the insurance quote

Cons: Again nothing

Pros: Friendly staff, clear conditions of the deal, good communication

Cons: Picking-up take some time (I had to wait around 20 minutes when the car is ready)

Pros: Amazing customer service, very professional. No problems with rental or return of the car.

Cons: None

Pros: The service was great and fast.

Cons: The car was a bit "outdated" and old. When picking a small category car as an option, my ecperience is I still get a devent car now in most countries that are automatic gear by default, with automatic light switch on/off, etc. So renting this car was a bit like going back in time and the money paid was a bit too much. But maybe I am spoiled too much.

Pros: Honesty...showing the damages on the car, advising me to take pictures and no invented damages at return. Have had different experiences with car rentals unfortunately.

Cons: Not only Avia .....but car rental prices in Croatia have increased quite a bit.

Pros: our flight time had shifted due to delay of the flight - and on arrival there was no booked car available to us, without ANY prior notice or any chance for us to prevent this

Pros: Friendly, efficient, fast.

Cons: Returning the car wasn't easy to find the drop off

Pros: The car was at quite good price

Cons: 1. promissed to pick me up on the way to airport - had to take taxi 2. promissed me one car in class (via tel.) - got another one 3. i wanted to return it to another place, but 2 days earlier, they still wanted me to pay like a price what I paid for a week of rent

Pros: The counter is right after arrivals. Mapped almost all the scratches at my request. The car rental was very cheap when I rented it.

Cons: Very simply equipped - no cruise control, no CarPlay. Asked for 80eur charge for Cross Border for a week.

Pros: clean

Cons: nothing

Pros: Their very good customer service

Cons: The vehicle wasn’t full of fuel although we were probably the last rental of the season so I can understand why.

Pros: In the airport and easy to find. Car parked close to the office and car was very new and in excellent condition. Drop off was painless

Pros: Straightforward booking, collection and drop off. Nice touch that the representative walked us to the car and took the time to explain basic rules of the road.

Cons: Disappointing that the couple in front of us had a family car (as there were no small cars left) when our group of 5 (stood in the queue) would have benefited with a larger vehicle. Also frustrating that due to uk quarantine rules changing and only using one week of our two week booked hire, we were refused any pro-rata payment reimbursement for the 2nd week hire we never used.

Pros: We experienced some difficulty trying to pick up the car due to a forgotten pin number and the sales representative was so patient with us and did everything he could to make sure we could have the car. We were very impressed and grateful for his effort.

Cons: Difficult/unfair policies for when someone forgets a pin number on their credit card.

Pros: Goran an agent who dealt with booking from start to finish was most helpful and made sure all is in place

Pros: They were quick, professional and friendly!

Pros: Everything was great

Pros: Very efficient and professional without the hard sell pressure to buy extra services. I felt happy, not uneasy leaving the desk.

Cons: When I rent a car "Full to full", I expect the fuel tank to be FULL on receipt of the car. I don't want to be faffing about trying to get it to the original random level at the end, or leaving extra unused fuel in the car!

Pros: Somebody came to the car park and completed car check without us having to go to the Avia kiosk

Cons: n/a

Pros: Simple. Met at the terminal on arrival, was waiting for me on return.

Pros: I cannot daily Avia - excellent service prompt, easy and efficient

Pros: value for money

Cons: hard to locate agents

Pros: Fast check out and car in good condition

Cons: No office at the airport, check out without written agreement

Pros: overall everything was good and the sorting out of a parking fine when i already had a ticket

Cons: difficulty in finding representative at the airport

Pros: As mentioned above, simple easy, cheap.

Cons: Like everything - we all want things cheaper!