Avia Rent A Car at Pula Airport

Pros: In terminal easy to find

Cons: Cleaning fee at end our car was returned cleaner than when we picked it up their agent wanted to charge for cleaning but when they were challenged with photographic evidence they changed their mind. This is the 2nd time I have used Avia and on the previous rental they tried to charge for damage which when challenged they changed their mind

Pros: Nothing

Cons: Everything

Pros: Ease of use

Cons: Nothing

Pros: Nice new car. Clean on the inside not the outside at pickup.

Cons: Asked for a cleaning fee at drop off as the outside was dirty. Relented very quickly when I advised her it was picked up in that condition.

Pros: The car was pretty new and clean. The airport agents were helpful.

Cons: I was shocked to be charged £12 for "cleaning"! The car wasn't filthy, it had just had us getting in and out of it for 2 weeks so there marks on the floor mats etc. These hire car companies always add on extras!

Cons: The car was smaller than the one on offer via the website. I was told it was in the same class but having viewed the VW model before ordering, our Vauxhall was much smaller

Pros: Clean car, site on airport.

Cons: Took a long time at the desk on pick up car. We were charged a fee to clean the car, 12 euros, even though it wasn’t dirty, there was some surface dirt on the carpet in the front, but it had rained and there was no way to avoid putting our feet on the carpet on the day of return. They expected the car to be in pristine condition and that is unreasonable.The price of cleaning the car should be in the price of rental.

Pros: Good car in perfect condition.

Cons: Avis service desk staff were terrible and should not be working in the car hire industry.

Pros: Very new decent car

Cons: Easy to deal with

Pros: Not much, that evening every single customer was charged €50 our of hours charge despite there is no mention of it on my voucher

Cons: Car booked for 21:00, arrived at desk 21:03 and charged €50 (out of hours) charge for being 3 minutes late, due to flight being 15 minutes late.

Pros: Cheap rental. Acceptable car. Nice, helpful staff.

Cons: No info on cleaning fee or what acceptable cleanliness entails. More information on the standards of damage as I would have been more meticulous at pick-up if I knew.

Pros: Nothing really, when I arrived the car wasn't ready. Then I had to pay for avias own insurance, even though I was fully covered through my online booking, as I was driving from pula to split (around 800km) I needed the car. I think they may have played on this, so I had to pay an additional 432 euro, not the best start to a holiday !! The car itself was in ok condition and generally clean

Cons: I could go on and on about the bad service provided.

Pros: Efficient friendly staff, we were given an upgrade, car clean and in good condition.

Cons: Unsure where to park car on return other customers had the same problem

Pros: Everything

Cons: Nothing

Pros: A very smooth rental with everything explained. Super easy return and very good quality car which was even a higher spec than I chose on the rental website

Cons: There was a bit of a delay picking up the car, not entirely the agents fault as three flights came in at the same time.

Pros: Tarik was great, really friendly and although there’s a few steps to the hiring process does this as efficiently as possible. There wasn’t any spaces left in the correct place for drop off but the team took over and relocated the car for us. My sister’s family also hired from Avia, both cars were well maintained and good quality. They operate a full to full fuel policy which is much easier to manage and we would always go back to them if we go back to Croatia.

Pros: Very good value compared to others

Pros: Great friendly staff, easy picking up and dropping off process. Great upgrade at no extra cost. From a polo petrol manual to a 308 diesel automatic. Beautiful car great staff. Thank you, will definitely use you again

Pros: Friendly and efficient

Cons: Discovering that the supposed ‘full cover’ insurance that I’d bought from Discover Cars wasn’t what it should have been..

Cons: 35euro reactivation of rental charge. I should have read the t&c’s more closely. 35euro charge for essentially clicking a button on a computer feels like daylight robbery.

Pros: Good friendly service

Cons: nothing, all good

Pros: Brilliant service as normal from Avia.

Cons: Nothing, they are very helpful and friendly.

Pros: Easy procedures, pleasant staff member.

Cons: Nothing

Pros: They were friendly and helpful both at collection and drop off. When we had a problem, they were a little stand offish because the insurance wasn’t purchased through them, but they were helpful enough to get it resolved.

Cons: When we had a problem out of hours, it took a fair bit of tenacity to find the right number and get through to someone. Who could help.

Pros: Low price but efficient and friendly

Cons: Nothing

Pros: Trouble-free. Quickly on our way.

Cons: Nothing to dislike!

Pros: Easy - no hassle etc.

Cons: Blocked deposit on my credit card will take 1 month to be refunded...I don't remember seeing that when I ordered it. More importantly , there was something wrong with the steering of this car and when described when handing back, the agent put it down to the lane-changing alert...hmmm. When I'd mentioned to him I'd turned this off right at the beginning of the hire, this did not appear to matter.

Pros: Friendly staff, didn’t use the hardsell tactics for extras. Took time in pointing out the existing bumps, scratches etc.

Cons: The petrol tank was supposed to be full but the gouge was at least half a cm off - I happened to notice it, it was not pointed out to me. The car was a Skoda (I requested Golf). There was some rubbish underneath the seats.

Pros: Airport deck very efficient

Pros: Easy pick up and drop off. Thorough check of car by Avia staff for scratches etc before leaving airport

Cons: When dropping car off I had to go into arrivals lounge to find someone, but that was very minor issue.

Pros: Efficiency

Cons: Nothing

Pros: Excellent at both pick up & drop off.

Pros: Very efficient service and we were served very promptly

Cons: All was perfect

Pros: Very friendly and easy to deal with … good English spoken .

Cons: No one at the desk when I came to return the care , however , prompt response following a phone call to them

Pros: Great staff new vehicle no hassle

Cons: Slight delay in delivering our vehicle but these things happen

Pros: Representive friendly and polite

Cons: Nothing I didn’t like.

Pros: Pleasant and helpful staff.

Pros: New clean cars. easy to find in the airport.

Cons: you sign documents not in English. i was just confident because I took the full insurance package. but they said it's got to do with discovery cars not them if ever i damage the car

Pros: Efficient

Cons: Nothing

Pros: Efficient friendly staff