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Autowill at Pula Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Excellent car
Cons: Charged us for an extra day for being 30 minutes after drop off time. We were not advised at pick up that this would happen
Pros: Clean decent car
Cons: service poor, staff not professional and not very trustworthy
Pros: Quick efficient and happy to help. The car was great and pick up and drop off were easy. They even went out of their way to help with issues regarding the paperwork
Cons: There is no signage in the terminal to find the rental desk. We had to ask around to find it!
Pros: Polite representatives, smooth and painless process and lovely clean car.
Pros: Call from representative to discuss Adblue warning light receiving quickly. However unable to resolve or refund me the cross border fee.
Cons: Long queue to collect car, not clean but tidy. Warning light regarding Adblue ruined our plans to cross border. Awaiting a reply from Autowill about a refund for the cross border fee. Office not in main airport arrivals, this was not made clear, no signage directing you to the office, but once we found it it wasn’t far.
Pros: Good car, drove well and clean
Cons: Hard sell for extra insurance (even though we were had full coverage with Discovery) and very quick to pick up damage. Generally stressful around insurance. Unexpected extra payment for taking car to one of the islands in Croatia.
Pros: The politeness of the staff at Autowill office.
Pros: Autowill was professional and solution orientated
Cons: I didn't like Discover Car's service. Next time I will go directly to the source
Cons: Amount deducted from the card is more than 4x the deposit specified. Full insuranxe was taken. The car was returned as received, no damage and with full tank. No explanation for excess charges to date.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A local renter is defined as a renter who is a resident of Croatia.
For local renters mileage is limited to 3500 km per rental.
A young driver fee applies to drivers under the age of 21.
Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Written permission from the rental company is required.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off