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Autowill at Pula Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: As above
Cons: Nothing - all good
Pros: This was the most disappointing hire we have had. The car wasn’t cleaned, the fuel gage on complete empty and a warning light on about lights not working, we spoke to the agent and she made a call to someone, the response was the car is fine, put petrol in yourselves - fine but we are now returning it with more fuel than it started with which is a waste of money for us. Once we started driving it, we had more warning lights…. Tyre pressure and driveshaft, it hindered the capacity to accelerate
Cons: Tried to call but response was rubbish. Wanted to raise it at drop off but at 9.30am (dropped the car off early) nobody there! Also used the car less because of the issues with it which hindered our trip.
Pros: Excellent car
Cons: Charged us for an extra day for being 30 minutes after drop off time. We were not advised at pick up that this would happen
Pros: Clean decent car
Cons: service poor, staff not professional and not very trustworthy
Pros: Quick efficient and happy to help. The car was great and pick up and drop off were easy. They even went out of their way to help with issues regarding the paperwork
Cons: There is no signage in the terminal to find the rental desk. We had to ask around to find it!
Pros: Polite representatives, smooth and painless process and lovely clean car.
Pros: Call from representative to discuss Adblue warning light receiving quickly. However unable to resolve or refund me the cross border fee.
Cons: Long queue to collect car, not clean but tidy. Warning light regarding Adblue ruined our plans to cross border. Awaiting a reply from Autowill about a refund for the cross border fee. Office not in main airport arrivals, this was not made clear, no signage directing you to the office, but once we found it it wasn’t far.
Pros: Good car, drove well and clean
Cons: Hard sell for extra insurance (even though we were had full coverage with Discovery) and very quick to pick up damage. Generally stressful around insurance. Unexpected extra payment for taking car to one of the islands in Croatia.
Pros: The politeness of the staff at Autowill office.
Pros: Autowill was professional and solution orientated
Cons: I didn't like Discover Car's service. Next time I will go directly to the source
Cons: Amount deducted from the card is more than 4x the deposit specified. Full insuranxe was taken. The car was returned as received, no damage and with full tank. No explanation for excess charges to date.