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Alamo at Gold Coast Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly staff
Pros: Car was clean and tank was full. That is it, will never purchase from Alamo in the future.
Cons: Took forever to be served, one agent at desk in evening and he was very slow. Once served found the invoice we received wasn't even close to what we were going to be charged (at least $300aud more) he kept adding charges, we decided not to get insurance, he proceeded to use scare tactics, didnt work. Booking credit was not accepted by agent, although it was applied to initial invoice, we still have credit we will never use. Terrible, will avoid in future.
Pros: Convenience/ price
Cons: The only criticism was the service at airport pick up could have been better- not rude, quite efficient just not particularly friendly or welcoming.
Pros: fast and friendly
Pros: Awesome customer service
Cons: I have booked the car online and i filled all forms as requested. I was of the idea that the form will be waiting in the office, i will sign it, pay and all done. But it looked like that the guy was doing all paperwork over again.
Pros: From start to finish hiring a car with Alamo was so easy. The price was very good, we got a great Toyota Corolla and added a car seat and booster seat. The customer service ladies at the airport were amazing. They sent confirmation emails in advance and were very responsive to all my queries. Car collection and drop was so quick and efficient. We arrived after hours so they sent information on how to collect the key with visual sheets that had photos and really easy instructions. 10/10!
Pros: Friendly staff
Cons: Would have liked a staff member, on drop off to confirm no recent damage.
Pros: Easy pick up and cheap in price!
Cons: Nothing wrong with it
Pros: Great value for money
Cons: Had problems renting the vehicle as a local and the service could have been better
Pros: Great car with good fuel consumption
Cons: Usb cord didn't work for the gps
Pros: No line, easy service, in/out very we quickly
Pros: Once we found the desk of the Alamo through Red spot there were no queues
Cons: they wanted to us to sign that the car was in good repair at the desk, before we had even seen the car. When we dropped the car off no one was there to check the car over.