OCR Car Rentals at Gold Coast Airport

Pros: Friendly prompt service

Cons: Car didn’t have GPS

Pros: Good value for money. Good communication. Pick up and drop off was easy - shuttle was convenient.

Pros: Car was ready

Cons: Missing the shuttle bus by 2 minutes

Pros: Helpful Friendly My elderly mum thought she left behind her parking pass and they responded straight away.

Cons: Nil

Pros: Customer service

Cons: The distance from the airport

Pros: The service was fine. The car just took longer and longer to start up,after each start up. We swapped it and the 2nd car ( MG3 also) sometimes wouldn't lock or unlock,when remote pressed( perhaps remote battery going flat?)

Cons: Possibly the required fill up of the fuel tank could hve been waived or a discount voucher could hve been offered when a car has to be swapped for customer goodwill?? as we hd to make a special return trip to Brisbane to swap cars so time and fuel were used up for the swap. We didnt like to mention it,because we jst wanted to get back to our holiday .

Pros: Price, responsiveness, but still a great little care with low mileage despite the market beating price.

Cons: I missed the bus each way, so had to wait for the next one 30 mins later each way. I'm not used to this delay.

Pros: The staff were excellent, as I had an injury on the plane and was in a wheel chair when picking the car up

Cons: Nothing

Pros: Friendly and efficient customer service

Cons: Car wasn’t in the greatest condition, but mechanically very sound so can’t complain, and the price was very good

Pros: Everything went very smoothly. Same as last year.

Pros: Correct car provided, good explanation of hiring details and good reminders.

Cons: Booster seats were not really securable for babies. $5k accident excess was confusing when we had full insurance.

Pros: was all very smooth

Cons: didn't like the car provided, and next time will be checking what car is being provided before confirming

Pros: Efficient

Cons: Nothing to add

Cons: The amount of money required as a deposit. A few surprises with the insurance costs.

Pros: The customer service is always one of the best I have ever seen.

Pros: Efficient and stress free

Cons: Nothing

Pros: The quick collect and drop-off & inspection.

Cons: None - will use them again in future.

Pros: Staff

Cons: Nothing

Pros: These guys were one of the friendliest rental companies I’ve ever dealt with both the pick up and drop off staff were exceptional. I particularly recall Sammy and bree. I think it was being great.

Pros: Efficiency

Cons: Had difficulty selecting gears in this car as the gear stick didn’t align with the gear selection - once you got use to it all went well.

Pros: Friendly accurate honest service

Pros: Friendly staff easy to orrganize pick up and drop off.

Cons: Couldnt fault the service for a low cost rental car.

Pros: Friendly and easy pick up and drop off

Pros: Quick and reliable service. The cars are clean and in good condition for use.

Pros: Good car, everyone I spoke to was very helpful.

Cons: Friendly, personable and professional

Pros: Good price great service

Cons: Wasn't aware of a $5000. Excess until pick up even with insurance taken with Discovery was explained at dest but is very high

Pros: Staff friendly.

Cons: Car underpowered

Pros: Awesome communication and great service from start to finish

Cons: NA

Pros: Good customer service

Pros: Such a swift professional service. Great prices and all contacts with office friendly and they followed up all they said they would do

Cons: I loved everything and will certainly book with this company again. Thank you so much

Pros: Makes car rental easy and cost effective

Pros: Friendly and helpful.

Pros: How they spoke to us

Pros: They were really helpful and efficient.

Cons: After a minor mishap they were very helpful and got things going in a very well organized way.

Pros: Great communication by Zac prior to pick up. We had a late flight and he was very good in telling us how we access the car and keys via a lock box including photos in texts

Pros: Very nice friendly service.happy

Cons: Nice and cool

Pros: Great service

Cons: Nothing

Pros: From pick up a young lady from Rockingham, to the lady behind the desk also from Rockingham to Aaron at drop off also a WA boy… keep up the great work and WA spirit.

Cons: N/a

Pros: Great communication and easy to deal with

Cons: Polite and friendly

Pros: The lady i met is very welcoming, explained well the conditions of my booking, she was very helpful and the car was amazing thank you

Pros: Friendly. Good guys James and Maxine, a big thank you.

Pros: Really friendly, helpful staff

Pros: The people were friendly

Pros: Easy to deal with no issues at any time

Pros: Great customer service and nice car

Cons: They were changing locations during my hire but this wasn't an issue.

Pros: Staff

Cons: Chinese made cars are just no match for Japanese or Korean made

Pros: Fabulous communication, via email and through conversation. Maxine explained clearly my questions I had and ensured everything was taken care of last minute for me. Highly recommend this service:)

Cons: We thought we were getting a shuttle to and from as stated in the advertisement. Our only issue was getting to and from the depot to pick up and drop off as we flew out of hours, other than that it was all amazing service.

Pros: Clean and good service

Cons: Nothing

Pros: Everything was amazing! The price, the shuttle, the ease of picking up and the people, especially Zac and Aaron

Pros: Car was spotless. The agent was very helpful when we missed the shuttle bus back to the airport.

Pros: I liked nothing of there service worst experience Eva

Cons: Worst experience Eva

Pros: Just a great team to deal with

Pros: Car was clean.

Cons: Thee isn’t any seats or shelter at the depo while waiting for shuttle, also wait time to long for Return shuttle to airport. Still haven’t received my excess $ back yet.

Pros: The quick pick up and drop off service was great and the value for money of the rental was good. As they deal with any tolls that also makes things easier.

Cons: Nothing really.

Pros: Very cost effective

Cons: Not being able to collect and drop off at the airport

Pros: Great, professional service with no ‘hard sell’ on car insurance. Aarron communicated with me from the point of landing and was always available for any queries - excellent! Nathan, collected me from the airport and later returned me. He was only new to this role and was also first class in his customer service.

Cons: Nothing to dislike by this well run operation.

Pros: Aaron OCR Currumbin gets 10/10 he service is outstanding, never experienced a young man going up and beyond on several matters. He is the best by far. Should train all staff be like him, the world would be a better place

Cons: Prior week the girls in office completley opposite to Aaron. Bad service, rude , unhelpful, negative experience

Pros: very good customer service from start to end

Pros: Quick and easy

Cons: Easy

Pros: Everyone was helpful, quick service, quick drop off

Cons: Nothing , everything was great

Pros: Very good service

Cons: Great job

Pros: Efficiency

Cons: Parking

Pros: While the pricing was acceptable, the OCR shuttle arrived approximately 50 minutes late. Additionally, the customer service provided by the administrative team was unsatisfactory.

Cons: The customer service was of a very low standard, unacceptable, and the processing time was excessively long.

Pros: Service was top

Cons: Service was top

Pros: Price was competitive

Cons: Car need service. It was not a smooth car to drive. Requires servicing.

Pros: Stayed back after close to set us up

Cons: All good

Cons: Not given any information or guidance on driving a hybrid car

Pros: Excellent service, would definitely use them again!

Pros: Great service and communication. Will use OCR Car Rentals next time we in Oz

Pros: Super cheap, the staff were great. I ordered a small car and got a much larger car - more petrol cost. Also, the insurance is a scam, and them charging you the $2500 holding deposit is also a scam. Plus, you pay the excess even if you aren’t at fault.

Pros: Beyond expectations

Cons: Everything was SpotOn

Pros: Cheapest and excellent service Que was amazing thanks so much

Pros: I forgot my physical bank card and the lady was extremely helpful in helping me contact the bank and get a digital card and she helped get a solution that saw us be able to get the car that day after my own mistake.

Cons: nothing -everyone was great honestly.

Pros: Customer service fabulous

Cons: Nothing

Pros: Professional and friendly staff.

Cons: It's our first time use OCR and it amazed us from beginning to the end of our trip. Vehicle is in excellent condition and great value. Airport shuttle is much easier than we thought. And most importantly it's only like 10 mins away from the airport. So you get a 50% discount from a 20 mins extra turn around time. We will highly recommend OCR and will definitely book with them again next year.

Pros: Great experience, last minute rental during school holiday and long weekend. Still good and fast service and reasonable price.

Cons: Friendly and efficient staff with a smile.

Pros: They were easy, convenient and the car was good

Pros: Maxine and Robyn were helpful and very informing...thanks.

Cons: -

Pros: Friendly stafff, so easy to deal with and we got what we paid for.

Pros: Quick friendly service

Pros: Misleading from what is advertised. Too many hidden cost and staff not easy to deal with.

Cons: The agent is hard to deal with, and I have to find my way to the hub to pick-up the car.

Pros: Cheap rental.

Cons: Very bad, very rude and and unethical.

Pros: Friendly

Cons: Nothing

Pros: very easy and helpfull

Pros: Friendly and easy to communicate

Pros: Frendly and fast

Cons: No place to wait for transfer

Pros: Friendly helpful staff, lovely car.

Pros: Excellent all round!

Pros: Great service Good car Clean

Cons: Nothing I didnt like

Pros: Everything. Compliments toQue and Robyne,

Cons: Nothing to complain about.

Pros: OCR were brilliant to deal with in every respect. Just ensure you read the T&C's, particularly regarding the $500 hold on a CREDIT CARD. we were prepared for this, but understand others have been caught out before.

Cons: We had to wait a little longer than intended for the shuttle, but it was no big deal.

Pros: Quick and friendly

Cons: Nothing

Pros: The staff were friendly enough.

Cons: The fess for everything are too high.

Pros: Extremely friendly staff

Cons: Insurance plan with outside company. I had to chase around to find a battery place to replace car remote battery.

Pros: Fast efficient friendly and knowledgable

Cons: N/a

Pros: Good fast and friendly

Cons: Prefer closer to airport but know that affects the price.

Pros: The shuttle service was great.

Cons: The policy on the contract does not match the policy displayed on their website. The penalty prices are different

Pros: Pickup up and drop off at the airport only 15 min wait Friendly guy Office staff very accomodating Car had a few dings and missing hub cap however helped me recognise it

Pros: quick and friendly

Pros: Staff were helpful and friendly. Especially Brett. Had great chats and laughs in the shuttle back to the airport- great guy!

Cons: Nothing

Pros: Straight forward, quick and friendly.

Pros: Was great as plane came in late and Aaron stayed open for us to arrive and pick up vehicle. He also helped load all our luggage into the vehicle.

Pros: Very efficient and friendly staff. Shuttle bus service.

Cons: Not applicable

Pros: Meet expectations

Cons: There was not an overseas number to call, our phones wouldn't let us call through to a 1300 number. We had to use a strangers phone to call them to get picked up.

Cons: I would have given ten but down side was we had to give 2.500.00 deposit for insurance.

Pros: Friendly and informative staff.

Cons: There wasn’t anything we thought was bad.

Pros: The service was exceptional with top notch communication and service.

Pros: Friendly, efficient staff

Pros: friendly staff

Pros: Very good company and staff to deal with

Cons: So far so good

Pros: The staff and the prompt shuttle service.

Cons: Nothing.

Pros: Great service from the OCR team.

Cons: n/a

Pros: Prompt efficient friendly service

Cons: Absolutely nothing

Pros: Good pick up n drop off service

Cons: Deposit bond not helpful

Pros: Great service

Pros: OCR staff were great, really helpful and down to earth. I've rented cars in Aussie many times and they would be the best experience I've had.

Pros: Staff were all friendly, courteous, clear and efficient. Well done team.

Pros: Apart form the being sent to airport late, all services were great.

Cons: We were 25 minutes late from the company to airport, we have to rush the all times when at the airport. Check in counter has closed!, We don't have check in luggage however do have over size pram to free drop in. At the end pram has to be hand carried. The entrance plane crew told us for hand carried pram it will be counted into our 7 kgs hand carry allowance, which at the end I have to pay 75 dollars for extra pram hand carry which could be avoided.

Pros: Shuttle service to and from the airport. Quick and efficient service for pick up and drop off of car.

Pros: Excellent service and easy to approach team member.

Cons: A little nervous about the terms and conditions.

Pros: Very friendly staff. Car was easy to drive and felt comfortable on whole process

Cons: Car drop off a little early for my needs

Pros: Easy to deal with, pick up and drop off service.

Cons: Every thing was fine no dislike.

Pros: The free pick up and drop off shuttle bus

Cons: $5000 excess is too high. Had to pay extra $30/day to get it down to $500 excess.

Pros: Fantastic service. Friendly and easy to deal with.

Cons: Nothing

Pros: Very friendly, good price, easy to find

Cons: Would've liked to be picked up + dropped off at my accommodation which was very close to the airport

Pros: Everything good

Cons: Nothing

Pros: The ladies in the office were amazing. So helpful and informative.

Pros: Drop off was quick and easy

Cons: Pickup was alittle slow, would have been nice to have a quick run down of the vehicles basic functions, as very different to my car back home

Pros: Staff members are friendly and professional Car is good condition nice and clean

Pros: The people were friendly and helpful and appeared to be doing their best

Cons: Surprise extra costs and insurance coverage information not clear with discover cars.

Cons: They charged me a cleaning fee

Pros: The shuttle service was really helpful and timely. The car’s pickup and dropoff was quick.

Cons: Booked an MG ZS. The car’s engine was really struggling on the steep surfaces (not going above 35km/h despite accelerating) and not recommended for hilly trips. The car needed an oil change which was not done before providing the car to us. This makes it a risky move for people not buying car insurance as a car like this can break down in the middle of your journey and can cost quite much.

Pros: Everyone was friendly, quick and helpful. Check in and drop off were very quick.

Cons: My order was for 'corolla cross or similar' but I was given no choice except to take a Haval Jolion which is hands down the worst car I have ever driven - terrible handling, strange transmission and gear changes, we repeatedly had to pull over to sort out issues. It was a truly awful car to drive and nothing like a corolla cross.

Pros: Staff were friendly and helpful, & were able to answer any questions put forward to them.

Cons: None. All positive on my end.

Pros: Very friendly staff, really quick pick up and drop off at airport. Car was well kept and very clean.

Pros: The service was highly efficient and great value for the dollar

Cons: N/a

Pros: Very efficient and friendly.

Cons: Took 30 minutes to pick us up from airport.

Pros: Simple and convenient. Shuttle service was quick, car was clean and hassle free

Cons: optionally paid extra for excess reduction understanding this is not a reflection of OCR but the nature of the car rental business

Pros: Every item was explained regarding the rental vehicle, and fairly straight forward ,and understandable bond was refunded ASP Awesome.

Pros: Shuttle service was helpful

Cons: We booked a Nissan trail and were given a MG. The cars navigation did not work and the Apple car play could not be connected due to the USB port in the car not working. Car had a fair amount of damage on the exterior. Car was not a smooth car to drive

Pros: picked up and drop on time, car was clean and good on petrol.

Cons: They are efficient with pick up and drop off, but I probably would have preferred a drop off at the airport option for the car.

Pros: Great service and amazing vehicle. Even better than the one we booked

Pros: Excellent service. Very easy to deal with

Pros: Excellent service

Pros: Facilitating pick up and drop off and out of hours return Awesome

Cons: Nothing Amazing service Keep it up

Pros: I recommend OCR rental very nice stuff. Easy to find everything was beautiful.

Cons: Like

Pros: Fast service, friendly staff.

Cons: Nothing.

Pros: Quick with new car

Cons: The car play option didn’t work all the time

Pros: Agent knowledge, assistance and support

Cons: Nothing..all went well!

Pros: Easy pickup and drop-off.

Cons: Car's Infotainment had some minor connectivity issues.

Pros: friendly people tidy car

Pros: Friendly & helpful staff. Free shuttle service to & from airport was a bonus!

Cons: Car pulled like it needs service or plugs. Other than that, was great. Really didn’t bother me that much.

Pros: Easy and professional

Cons: Nothing to say here

Pros: The staff were amazing

Pros: Amazing service Mark and Maxine made everything easy

Pros: Good price and new vehicles

Pros: The whole experience and service was exceptional and.a big shout-out for Maxine who was brilliant.

Cons: N/A

Pros: Very efficient and friendly. Vehicle was fit fior 6 people.

Pros: Easy to deal with

Cons: The bond price for debit cards

Pros: Friendly staff great service and very easy to get to

Pros: friendly, easy, pleasant

Pros: On time, great service, super friendly

Cons: Nothing - OCR we’re amazing

Pros: Booking online was easy and prices better than anywhere else. Pickup was timely and shuttles ran on time. Car was ready when we got there, very pleasant customer service.

Pros: Good rental service, car needed some mechanical work done.

Pros: Friendly staff

Pros: Staffs were friendly and helpful.

Cons: To me all good.

Pros: Very friendly happy staff to deal with

Cons: Provided clean car, all ready to go

Pros: Great car and service

Pros: Super quick and fast

Pros: Thank you Max & Maxine! Such wonderful people. ❤️ we enjoyed the car. See you next time.

Pros: Pick up from airport was really disgusting and had to wait very long for the ride.

Cons: Pick up from airport and the reo did not show intrest in observation of details in car functions and had no welcome on face and offered water.

Pros: Politeness and Cleanliness

Cons: The bonds would be really high if you don't buy an fully insurance

Pros: The staff were friendly, helpful and efficient.

Cons: The service was professional and easy to use. The car was great for our holiday.

Pros: Very helpful with after hours pick up.

Cons: Nothing

Pros: Great service. Easily organised late pick up over the phone. Friendly staff. Incredible.

Pros: Friendly and very professional

Cons: Excellent service

Pros: Great customer service, made us feel super welcome. Stress free environment, great that they have the free shuttle to and from the airport. Will be recommending to my family for when we fly over next

Cons: NA

Pros: Excellent customer service. Maxine was awesome as was Leighton and Tylah

Cons: No shuttle service after hours

Cons: Being charged an out of hours pick up and drop off fee when it was me that did all the work to pick it up and drop it off. They literally left the car in their car park and I paid the uber fare to their office.

Pros: Good service

Pros: Uncontactable. I called to say i was delayed on flight. Said i wouldnt lose car. When i landed no one answered phone, stuck at airport without transport. Never again

Cons: Never again

Pros: Nice clean car

Cons: Great staff, friendly

Pros: Easy process no fuss…,I was in and out

Cons: Great easy to deal with

Pros: Staff were Awesome

Cons: everything was great no bad feedback

Pros: 10/10 service from collection to drop off. Close as to the airport and amazing price. Highly recommend for Gold Coast car rentals

Cons: Affordable, economical, efficient.

Pros: Very affordable. Staff were friendly. Great to be able to get shuttled between the airport and car hire. We flew in late at night which was the only inconvenience as we had to get a friend to take us back to the airport.

Pros: Excellent, highly recommend

Pros: Communication with the ladies in the office was really easy. They even gave me an upgrade for free and also were very flexible with return time. Would definitely recommend

Cons: -

Pros: Easy service. Shuttle driver was amazing no hastle service an the staff in the office were very helpful an welcoming

Cons: Car cleaners could up there game bottles of water left in the cup holders from previous renter. Also found 2 packets of opened half eaten chips under the drivers seat

Pros: They tried to be accomodating when we initially collected the car sighting this is not a premium van. They had nothing else available. Fortuantely it had wired apple car play (with volume issues!) otherwise I would have been even more disappointed

Cons: Craig the shuttle driver was funny and helpful

Pros: Maxine and Mel were great to deal with! We’re happy to answer any questions that I had (even the silly 1’s!) I had an after hours pick up, and everything was there ready to go for me to pick. Maxine sent me a message explaining were to go, which car we had and how to get the key.

Cons: Nothing! Just a bit disappointing that the shuttle times have changed. When I booked last year, the shuttle was still running for when we were to land, but was informed that we had to get an Uber/taxi to pick up the car.

Pros: Great experience

Cons: A little too far from the airport

Pros: Great customer service, beautiful car, easy transaction

Pros: Very friendly and efficient team

Cons: Nothing

Pros: Shuttle driver was incredible. Great customer service and excellent front of house representative for OCR

Pros: Cost effective and ease of process from booking car to dropping off car. Just a really great service and good price. Shuttle system very efficient too.

Cons: Could not fault at all.

Pros: Great service. Nice car, everything went smoothly. Airport shuttle was a great addition to the service.

Pros: The car was good for value but customer service interaction was terrible.

Cons: The staff Paula at OCR was very condescending and rude in our interaction at drop off.

Pros: Very efficient, on time, friendly staff, overall great experience, highly recommend and would definitely go through them again.

Pros: Friendly staff

Pros: Helpful & friendly

Cons: Excess reduction was unexpected and doubled the planned hire cost.

Pros: Overall it’s good

Cons: Extra fees for late picking up in airport. Extra fees to drop off in downtown. Don’t have office in Brisbane.

Pros: Fast Pickup and Drop off Service

Pros: Friendly

Cons: Nothing

Pros: Easy and a great driver Craig.

Pros: I was going to be late, was easily able to organise an after hours pickup in case I was late. I picked up and left instantly and took 2mins to drop off. Time efficient to the max

Cons: Nothing to mention

Pros: easy processgreat staff

Cons: the only issue is waiting for the shuttle if you miss the time slot its 30 minutes till the next shuttle but that is why you pay alot less than on airport rental companies

Pros: Everything went well. Great experience

Pros: ease of booking

Cons: power was out so service stations were down and had to go and get it refilled when i wasin a rush

Pros: Friendly staff.

Cons: Having an extra $500 taken off of your account and having to wait to receive it back

Pros: Absolutely incredible value for money. The car was in excellent condition and the shuttle service was prompt and convenient. Do NOT go past this company for car hire. Simply the best!!!!!!!

Cons: N/A

Pros: No fuss, efficient, polite.

Cons: It's a 10 minute drive from the airport and you need to call to organise a free bus shuttle.

Pros: Super easy and quick

Pros: Great car, great price, great service

Cons: Waiting 45 minutes for shuttle bus as it was being serviced

Pros: Can't recommend Mike enough!

Pros: Swift and drama free other than the ‘bond’ situation.

Cons: See above.

Pros: Airport transfer was easy to arrange then upon arriving the handover was just as easy and smooth process.

Cons: The $2500 bond if you don’t have a credit card is steep although was happy for it to be released within 24 hours of handing over the keys.

Pros: Easy process no dramas

Pros: Not much.

Cons: The staff were not very approachable or helpful. they didnt install the car seat correctly.

Pros: Great car and great price

Cons: Credit card and not able to use debit

Pros: Nothing

Cons: The people that I spoke to when picking up the car

Pros: The only decent thing about this place is staff at the desk were really nice and helpful

Cons: Hard to find pick up point and 45 minute wait for the pick up shuttle from the airport

Pros: Good value for money and car was in excellent condition.

Cons: Being told I had to leave a holding deposit of $2500 because I only had a debit card (instead of a credit card)

Pros: Very friendly and supportive and everything explained clearly

Cons: Nil

Pros: Great helpful service and pick up and drop off from airport was quick and efficient

Cons: Na

Pros: Organised and easy to deal with

Cons: N/A