Alpha car hire at Gold Coast Airport

Pros: Value for money, range of fleet, friendly and helpful drivers.

Cons: Nothing

Pros: A reliable car and friendly staff

Cons: Foreign staff can’t understand

Pros: Fast and professional

Cons: All was good

Pros: Pick up and drop off at airport

Pros: Quick pick up and drop from airport

Cons: They didn't tell me that I would get MG rather than Hyundai that I have booked Once they charge me the money only after they disclose the replacement car. Worse there was no Android auto as well as indicators were on left side, its bit difficult to use to a different car in a remote city

Pros: Very friendly staff, no hassle car rental

Pros: Friendly, professional staff on collection.

Cons: The car was overdue for a service and even after advising the staff they left the car with us

Pros: agents are very helpful

Cons: The condition of the car is not as good as expected

Pros: Extremely helpful

Cons: Nothing

Pros: The service is relatively efficient, however breaks down when there is a queue of more than 3 people

Cons: It's not particularly friendly, the check innis aggressive, the excess is unnecessarily high, the cars are in very poor condition.

Pros: The team on the phone is very rude

Cons: Lots of hidd no fees, be careful and read fine print carefully. Thy start with a cheap quote then add up fees after. If same fees will pay to other rental companies that you can pick up your car from. airport, so what is the benefit of get transfered to and from airport.

Pros: Very friendly service, quick pick up from the airport, fast service both when picking up and dropping off the car

Cons: Honestly, difficult to find anything. As this was my first time with Alpha - maybe next time 😄

Pros: Affordable

Cons: Slightly far from the airport but it’s alright. Staff are slow and wait times are high.

Pros: Alpha where Amazing, picking the car up, changing the car and drop off of the car.

Cons: Rented a SUV but got a mini van but alpha happily replaced the car when 1 was available

Pros: Polite and professional

Cons: Na

Pros: Efficiency of services. Everyone seemed ready and prepared for the clients. No surprises. Also everyone was friendly and helpful. The email about where to go in the Gold Coast was helpful too!

Cons: Perhaps improve the process of checking the vehicle at pick up to ensure the client is comfortable before heading off.

Pros: Friendly easy to use

Cons: When we arrived we added myself as an extra driver $50 but when it came time for me to drive my husband who is 6ft was unable to sit in the passengers side as he was too tall. No one mentioned there was a high restriction in the MG for the passenger when this was mentioned at drop off no one was really that interested

Pros: Would definitely use again, great staff even helped me to put booster seats in car

Pros: excellent service friendly staff so so convenient

Cons: nothing

Pros: Friendly staff and very thorough

Pros: Not the people, but the price and car were a slay

Cons: When I dropped off the car, the lady was a bit rude and impatient when we asked about the bond being released back into our card. We didn’t know and it would have been nice if they took the time to explain it.

Pros: value for money, top cars, clean cars

Pros: your shuttle bus drivers two and from airport to alpha depo in tweed heads were vary pleasant and helpful and gives good impression for company

Pros: Staff at the front desk

Cons: High bond amount, yet to be credited after 5 days. Car was very basic and lacked some essential features (for newer cars) like adaptive cruise control and lane assist.

Pros: Quick and easy

Cons: nothing

Pros: Everything was good, the drop off was fantastic, we didn't even need to go inside the office.

Pros: Hi, I m seeking for refund , I tried there is not much option as It's Austria to Nz , as i could not have car from alpha the customer service representative was not helpful, he could not find that I have paid through trid party (discover cars ) he kept saying u have to pay full $250 and was not helpful, I ended up leaving that place , can I get help to get my money back which I paid on discover car

Cons: Hi, I m seeking for refund , I tried there is not much option as It's Austria to Nz , as i could not have car from alpha the customer service representative was not helpful, he could not find that I have paid through trid party (discover cars ) he kept saying u have to pay full $250 and was not helpful, I ended up leaving that place , can I get help to get my money back which I paid on discover car

Pros: Easy check in and out. No sale pitch

Cons: None

Pros: Reliable!

Cons: Immediately release the deposit after ensure car returned in good shape

Pros: Friendly staff.

Cons: Pickup and drop off.

Pros: Good all-around service and vehicle condition

Cons: Slow turnaround time on shuttle resulted in late arrival for check in despite being a five minute trip and arriving more than 30 minutes early prior to check in.

Pros: Friendly and efficient

Cons: Nothing

Pros: pick up and drop off free shuttle service.

Pros: That we were given a near new car

Cons: The misleading information on price without insurance, very misleading

Pros: It’s enough

Cons: Not at all

Pros: Alpha car gave us a very easy and best experience. The process was easy and quick. They also provide pick up and drop offs from airport free of cost. Staff was very friendly and helpful. Definitely recommend them.

Pros: Good price, cheaper price often means companies that rip you off for silly reasons, but not with this mob. I would recommend them anytime.

Pros: Very smooth and easy-drop off to airport in taxi was well organised and stress free

Cons: No minus points from me

Pros: Easy Pick up Shuttle and Dropoff to airport

Cons: Easy To Deal with, However the car we got was not same but similar model. Also the Touch screen on car audio system was not workin which was not letting our smat phone connect to car, , We were asked go back and change the car next day we had to Top up the Fuel for that even tough we only use to go to hotel had to come back to return the car. There was not much option to upgrade car either. but finally we were able to change the car and had no issues after that

Pros: Easy rental. Car is in pristine condition. We hired a Hyundai i30 but for the love of me, couldn’t figure out Maps on the nav system. We had to use carplay or android so we can use Maps which Takes up battery on mobile when we’re out and about. Otherwise no issues with the car and Alpha.

Pros: It’s cheaper & satisfying

Cons: Service was great

Pros: Please don’t book car from discovercars

Pros: Excellent zservice

Pros: extremely efficient

Pros: Professionals friendly service could not fault them. Carried & loaded luggage as well!

Pros: Service was great.

Cons: Condition of the car was not immaculate as there were paint chips. May have been older stock.

Pros: Very good and easy

Cons: The best

Pros: Very easy and swift

Cons: Nothing

Pros: Friendly staff and very much reasonable prices compared to other providers.

Pros: Car was good.

Cons: It was difficult to discuss the fee of $59.08 charged to me as a customer by Discover Cars. The woman from Alpha I spoke to initially listened, but she appeared to grow frustrated with my insistence that the charge of $59.08 from Discover Cars was opaque and excessive. I told her that the charge reflected poorly on Alpha because there is a nexus between Alpha and Discover Cars. She did not appear persuaded by my argument.

Pros: The staff especially Doug the minibus driver. Lovely man