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Alpha car hire at Gold Coast Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Great Experience – Reliable Service and Excellent Support I had a very positive experience with this rental car company and would definitely use their services again. From the beginning, the customer service was outstanding. The team was friendly, professional, and responsive. I was assisted by an experienced staff member who took the time to answer all of my questions clearly and patiently, which made the process smooth and stress-free. The vehicle I received was clean, in excellent conditio
Cons: There is a third-party INSURANCE company called a discovercars.com. That is an option to use for the INSURANCE. discovercars.com should not be connected to this company.
Pros: The shuttle drivers were friendly and helpful
Cons: Their lack of: communication (I sent 6 emails and got zero replies) support: my suitcase was left at the depot; they showed zero interest; outdoor lighting at depot (hence my suitcase was left behind-I had anticipated that their staff member who raced ahead of me with the car keys, had loaded it into the car; lack of hygiene (toilet is manky)
Pros: Prompt & efficient
Cons: Raining at pickup
Pros: They were super friendly and easy to deal with
Pros: Profesional organisation with car hire made easy
Cons: All good
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in English alphabet.
An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English.
A local renter must possess a full (G) driver's licence.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit or debit card on a main driver's name, booking voucher, proof of home address (e.g. Utility bill), that matches with the home address on the driving license, type O drivers license.
A local renter is defined as a renter who is a resident of Australia.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
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