Bargain Car Rentals at Gold Coast Airport

Pros: Just a friendly and competent process.

Cons: Not Much.

Pros: Managed well and staff were helpful

Cons: Needed more staff at peak times where a lot of people getting off shuttle bus ==> if you are unlucky it becomes a long wait. We had six people off the buss and only one staff member frocessing, lucky I was second in the que.

Cons: I am 76 and getting of the shuttle bus was a problem from me. I think you should have a step from the bus. As it was I fell of the bus. Not good enough.

Pros: Efficient and friendly

Cons: Distance from airport

Pros: Quick, efficient, easy process. Every bit of information was specified for our knowledge which was great to know.

Pros: Friendly helpful staff

Cons: Slow turn around at busy times.

Pros: Great communication, during pick up at airport a male, who was part of a large group got extremely angry at the driver, the driver handled the situation very well and professionally.

Pros: The person who provided the refund

Cons: The man who was the first point of contact. Rude.

Pros: We made an error with our booking dates and the company were extremely helpful to find us another vehicle

Cons: NA

Pros: Staff very helpful and process is easy and straightforward.

Cons: A bit of a wait to pick up vehicle. Staff serving other customers who were taking a lot of time.

Pros: The shuttle transport from the airport was good and the shuttle drivers were nice.

Cons: Unhelpful and rude when we picked up the car from 2 of the lady staff members. When we dropped off the car the man was nice and more helpful.

Cons: I was disappointed to find out that their insurance doesn’t cover third-party car insurance. Had I known this earlier, I definitely wouldn’t have chosen them. That said, everything else about their service was good – no complaints there. Just wish they were more transparent about the insurance coverage upfront.

Cons: Unable to contact them. Didn’t respond even when we sent message request. Had to rebuy liability waiver insurance from the car hire company as were told the one we had didn’t cover much

Pros: The only thing to like is the price. You get what you pay for. I should have spent the extra $10 for more convienience. Lesson learned.

Cons: Infrequent shuttle. Far away from airport.

Cons: No drop off at early hours of the morning which is understandable however using a taxi is not easy as you can only do it by an app and I had no idea of when orevenifthe taxi was coming. As it was the taxi wasn’t coming however I managed to wave one down as I had to attempt to hikoi to the airport with my luggage in tow.

Pros: Easy communication and fantastic value for money

Cons: Everything was easy apart from a long wait when picking up the car dueto unlucky timing for me

Pros: Good shuttle (between depot and airport), clean cars, mostly sound mechanical condition, and reasonable customer service.

Cons: Automatic transmission on MG3 seems to skip a gear - seems to be a common issue, so perhaps they should move away from MG. Would have preferred a walk-around inspection upon drop-off.

Pros: Great car at a very good price,

Cons: Quite a distance from the airport

Pros: The shuttle driver was amazing

Cons: Received a dirty unreliable car with engine issues and in my opinion the car was unsafe to drive as if we had to go on a long trip I am sure the car would have broken down. Also received the car without a full tank of petrol. I also had to go and look for the car amongst all their other cars. Check in and check out process was extremely slow and took a long time. Car was also very dirty on the inside and had huge stain marks on the back seats. Will not be using their services again.

Pros: Pleasant and helpful staff

Pros: price

Cons: choice of car

Pros: The only plus is the price. They are significantly cheaper than everyone else but you pay for it in other ways

Cons: The staff were pushy to sell you extras and resorted to extremes to scare you into a sale. The car had 5 cracks in the windshield which is not only unsafe but a claim against the renter waiting to happen as a pot hole could cause the whole thing to shatter. Cracks are so cheap to fix there is no excuse. Our headlight went and took half a day to replace the car. The new car was worse with an engine that misfired (most likely faulty spark plugs) again a cheap fix but they don’t care.

Pros: Nice people to deal with

Cons: Nothing, car had a few demts and scratches not noted on the contrract

Pros: On line check in

Cons: Some distance form airport

Pros: Cheap

Cons: They charged me again after I'd paid the full amount.

Pros: Super friendly and helpful staff.

Cons: NA

Pros: Easy and great price

Cons: Pick up needs work. Coming from an international flight. We had to call and said we would get a call back. We didn’t have phones as on airplane mode. Fix this and it would be a 10/10 all round!

Pros: There was a line out the door and everyone was waiting but the person at the counter was trying to sell additional insurance instead of addressing issues brought up and getting through everyone in a timely manner.

Cons: Service was appalling and very rude. The agent over the phone made me feel like I was trying to seek compensation for the condition and cleanliness of the car. I just wanted a replacement that I could drive comfortably. I have used bargain many times before so very shocked at this experience!

Pros: I would like my deposit back

Cons: Pick up was slow. Waited over an hour. Location of Bargain Car rentals was in industrial area. No facilities for customers. Manager was extremely rude when I asked if we could use the bathroom. He directed me to service station about 1 km away which was challenging as we needed to get shuttle to airport and would miss flight if we had to do that. I pleaded with manager for about 5 minutes and he finally agreed when I told him we may need go in his carpark.

Pros: Guy at the counter was good at explaining the insurance implications they the company has set out

Cons: Car was dirty on the outside Low tyre pressure light came on as soon as I was up the street

Pros: The car was dirty, never washed or vacumed. The tire pressure light was on and the tank wasn't full. When I told the guy before we left, he just shrugged his shoulders and said "and". Terrible car for 4 people. No going up hills. Had to not use the zircon.most of the time because the car was too weak. Sent you 3 emails for help, nobody assisted. Terrible. Will NEVER use you again.

Pros: Good overall service

Pros: Very friendly

Cons: Nothing

Cons: The staff working on 26/1/2025 was very rude and forcing people to cancel their insurance which was already taken during the booking and get the new insurance from them both male and female staff were not helpful at all. I made booking through discover car and paid extra insurance but they said cancel that and get new from us.

Pros: The convenience of it.

Cons: Compared to how many other rental companies there are you guys were the most affordable convenience and most importantly, efficient.

Cons: Agent very pushy to sell car insurance

Pros: Helpful explaining my excess insurance mistake. Not passive accessive as they sometimes can be. Took the time to explain clearly.

Cons: Over worked and under paid.

Pros: Great price point

Cons: The customer service number rang out for 20+ minutes on 3 separate occasions. When I was trying to add extras(spend more money)

Pros: very bad experience. i book the other car but they handed over different car and said because you book with third party so its not guarantee that you will get same car.

Cons: very bad service, no sitting area kids stay outside the office in very hot weather. I booked online but its took 1 hour in the line to get the car.

Pros: The mgr Brian was very helpful after we were given a vehicle that was clearly not checked before given to us as the dashboard lights for the tire and brakes continued appearing so we wasted 3 hours driving back to Tweed heads to change vehicle. Brian the mgr was very understating and offered us another more reliable vehicle

Pros: Nothing.

Cons: Nothing

Pros: Clean car

Cons: The pick up is outside of the airport so you need to wait for a shuttle bus

Pros: The drop off. Once we got away from their office it was OK. The car was alright.

Cons: The time to get our car exceeded our flight time. IT took 1.5 hours to get our car. Long wait at airport for shuttle bus. Then long wait in the hot sun as we queued to collect the key. The people on the desk kept pushing to top up insurance - causing further delays. When anyone complained or even raised the issue of the long wait time we were threatened with cancellation of the hire car. The car was not clean- we found a dead cockroach. I think they were overwhelmed.

Pros: Everything excellent

Cons: Excellent service

Pros: Smooth pick-up and drop

Pros: very friendly and helpful staff

Cons: No-one answered the phone when I landed at the airport so I was at a loss to know if someone was coming to pick us up. Fortunately a very friendly Māori man picked us up, he was very helpful

Pros: Easy free shuttle pick up and drop off

Pros: Extremely friendly and helpful agent when I picked up.

Cons: Bargain car rentals didn't pick us up. They left us at the airport knowing our plane was delayed. Even though we landed at 7pm the drivers didn't wait and left for the night. Multiple groups of people were left at the airport having to pay for Taxi's. Then organise transport to pick up their cars the next day.

Cons: It was difficult to find the car when we were picking it up. Was told to look for a white car when it was actually red!

Pros: Service was great

Cons: Car was dirty and sqeeky brakes

Pros: Nothing they were rude and scammed me out of a second lot of insurance that I did not need and explained nothing about it to me

Cons: They are scammers and do not except responsibility or want to resolve it

Pros: The lady at Tweed Heads depot was more than helpful and trying to rectify the situation best that she could.

Cons: The lack of service when there was a problem! Different state to where we were and overall they were unhelpful-the rep at actual depot was very good.

Pros: Very friendly and helpful staff I got such a bargain with this rental. The car was perfect condition, big and spacious, very economical considering the size of the car, super happy and would definitely use again. Recommended!!

Pros: Returns.

Cons: The service representative seemed very confused.

Pros: Great price and easy service

Pros: value for money had two families fit comfortably in a van complete with child seats ... wonderful

Cons: perfect world would be pick up at airport as you walk out the door. however only had a small wait while our driver collected and returned to collect us.

Pros: Really friendly and efficient team

Cons: Good communication and great service easy check in and check out

Cons: The petrol hadn't be filled

Pros: Quick and relatively hassle-free.

Cons: Drop-off was busy and it appeared as though there wasn't enough staff on hand to manage the amount of customers.

Cons: The car was having multiple errors and also was having light of steering failure. When called the company they expected us to drive to their pickup location which was 1 hour drive each side

Pros: Quick service & airport pickup/drop off

Cons: Sidnt like the vehicle, called about issue with car

Pros: Easy return, clean and great car

Cons: Need to transfer by free coach from bargain to their office which took around 20-30mins wait.

Pros: Great car. Nice and clean.

Cons: Great efficient service

Pros: It's a rental, not a new car.

Pros: Ease of booking Representative was friendly when returning car

Cons: Couldn't get phone numbers to work. Couldn't find the pick up point Person on desk wasn't helpful Despite car having a fancy display this was very complicated and wasn't told that the apple car play wasn't able to be connected and maps didn't work. I had to look up the book to be able to work out how to work the temperature controls etc. Driver dropping me back to airport wasn't helpful or informative - could have told me that international departures was at this end of the terminals

Pros: It was easy, they had a shuttle service to and from the airport that was quick and easy

Pros: Super easy, fast and efficient. I picked up an hour earlier and the car was ready. My sister was picking up a rental car from a different agency at the same time and her’s wasn’t ready…. And much more time consuming to pick up and for for her

Pros: Low cost, easy pick up and drop off.

Cons: The fuel tank was not full when picked up the vehicle, while we still returned it with a full tank.

Pros: Efficient and good value for money

Cons: I had an emergency before renting the car but it is not possible to communicate with them being overseas. I spent more than 20 minutes each time calling 4 rimes each. Nobody answers.

Pros: Quick & easy no queues & took no time at all to process will be using again when we return to Australia soon !

Cons: Everything was well explained

Pros: Quick and efficient.

Cons: The car broke down on the day after being collected, and I had to use taxis to get to important meetings! An RACQ mechanic was sent out to assist and got the car going for the rest of the rental period, but I was very nervous about it breaking down again, which really took the shine off my trip. I collected taxi receipts and handed them over when I returned the car, but it remains to be seen whether the costs will be refunded to me… I certainly hope so!

Pros: Friendly efficient and informative.

Cons: Nothing

Pros: All above

Cons: N/A

Pros: Easy to deal with and very reasonably priced

Pros: I liked the way the dealt with my concern without judgement or trying to justify.

Cons: I think the car they first gave me should not have even been on their lot.

Cons: The shuttle call number does not recognize NZ numbers.

Pros: Polite and efficient

Pros: Great service, well priced, would highly recommend.

Pros: Good location and relatively new vehicles

Cons: Waiting time for the courtesy bus

Pros: They were helpful, waiting for us at the airport, the drop off was so easy.

Cons: There was nothing we didnt like. Everything was good

Pros: Very friendly and efficient staff

Pros: Efficient and friendly service

Cons: Nothing

Pros: Airport shuttle

Cons: Office is hard to find at night

Pros: Super efficient and friendly.

Pros: Efficient and friendly.

Cons: Service was 10/10

Pros: コストパフォーマンスは、とても良い。

Cons: お客さんの数に対して引取カウンターの従業員の数が少なくに車の引取に、とても時間がかかった。 事前にお客の情報をお客がインプットする仕組みがあれば良いと思う。 車は車内車外共に清掃されていなかった。

Pros: efficent

Cons: not a thing

Pros: The car was so spacious for our family of 6 and lots of room for luggage.

Cons: Just the business of school holidays took a lot more time than expected to be seen to pick up our car.

Pros: The airport shuttle to and from was efficient

Cons: I didn’t appreciate being ‘scared’ into buying more insurance. I didn’t expect it and so felt blindsided as I thought the insurance was covered already. I also didn’t like all the possible scenarios that were presented to me to encourage more insurance purchase for instance - “are you going to the theme parks cos they’re a great place to pick up dents n scratches” etc etc. I would expect that the operators should know the insurance policy that ‘Discover Cars’ has in place for that deal

Pros: Nothing, everything was great

Cons: Nothing, everything was great

Pros: Straightforward pickup and drop off. Very pleasant staff

Cons: Nothing

Pros: Very efficient in picking us up

Pros: Good customer service, car in good condition.

Pros: Prompt shuttle bus with courteous drivers and office checkin and drop off agents

Pros: Great value and good services

Cons: None

Pros: It was good price. We went from A to B except some issues mentioned. The overall value would have been 10/10 if we did not face those issues.

Cons: There were three main issues with the car. First, the light inside the car was not working. We had to use mobile phones at night inside the car. Second, the tire pressure symbol was always on for some reason. I checked the tire pressure in a servo and kept an eye the whole journey. But not sure what happened. Third, last day of the trip, we had issues locking the car. Not sure what happened. I checked if the doors were blocked or something but could not find out the problem.

Pros: Good price. Good service.

Cons: Advertised as Hyundai or similar. Only MG available.

Pros: Very poor condition car. Do not support Android Auto and didn't supply phone holder. How can I navigate?

Cons: Very poor service with no solution.

Pros: Booking, pick up and drop off was easy.

Cons: With only one bus running between airport and Car rental yard, this impeded the service provided

Pros: Easy people to deal with good price

Pros: Easy checkin process

Cons: nothing

Pros: Efficient service

Pros: good service and no hassles and good car

Pros: fast and efficient service and only a short wait for the transfers to and from the airport we appreciated the email inviting us to preregister for the rental

Cons: Phone line takes forever to pick up. Car window is not tinted, it’s very hot

Pros: They explained clearly what is their terms especially the insurance protection, and is up to us to decide, and discover car.com already informed us in advanced. If discover car .com can cover all the insurance excess if accident happen, that's will make it more perfect for the car renter.

Cons: None

Pros: Easy to find. Friendly staff

Cons: We had a long wait when picking the car up as another customer needed a baby seat fitted so only one other staff member serving.

Pros: Excellent friendly people.

Pros: Friendly service

Pros: Very nice and professional staff.

Pros: Car was very new.

Cons: All customer service people were Awesome

Pros: Very easy and affordable

Pros: Nice receptionist and that’s really about it

Cons: Booked 2 suvs my sister booked an MG and got a Havel I booked for a Kia stonic and got an old banged up mg. The MG that I received had dints and scraps all over the car. It was in a pretty banged up condition overall

Pros: Nice attitude from the people working in this company

Cons: None

Pros: Very great, efficient and affordable service!

Pros: Very good customer service and easy processing

Pros: Ease of pick up Ease of drop off Available after hours Pricing Car condition and cleanliness

Pros: Overall service it was simple, friendly and cost effective

Pros: The pick up from airport was great and accomodating for all. The service was great. People were friendly and helpful.

Cons: NA

Pros: Good price, pick up and drop off are easy, staff are friendly.

Cons: Waited like 20mins for the airport shuttle after dropping off the car.

Pros: Pick up and drop off was great to and from the airport. Great price great service

Pros: it was quick and easy

Cons: car too small and the aircon wasn't 100%

Pros: Easy pick up and drop off. Clear instructions.

Cons: MG car came without power steering. Lowest, basic functions. No GPS connection on the screen. Felt like it was breaking down any moment. Didn’t dare to venture beyond Gold Coast.

Pros: Even though it was busy and we had difficulty arranging our shuttle from the airport to Bargin rentals, the staff were helpful, accomodating and very friendly.

Cons: The delay from getting off our flight and getting a shuttle to the bargin car rentals. Our van was also in medium condition, with massive scratched on the inside and it did make noises when reversing.

Pros: Easy and quick.

Cons: Car didn’t have cruise control.

Pros: The car was ready when we came. quick inspection and we were out. The pick up from airport was smooth as well allowing us to get a cheaper deal while still getting a car from airport

Pros: Great easy service and communication

Cons: Absolutely nothing , everything was prefect

Pros: Friendly staff

Pros: Ease of booking

Cons: Bargain Car Rentals are not open in time for 7am flights and are not honest about when they open. We got stuck in never ever land at their depot and nearly missed our flight. Luckily a kind person gave us a ride to airport

Cons: No one answers at the phone when we called to have some information during the renting

Pros: Air conditioning wasn’t working properly but I was lucky enough to have my son who is a mechanic and he fixed it the filter was just not installed properly

Pros: Said they would refund the hold of $500 that day, still hasn’t gone into my account

Cons: Long way from the airport

Pros: Staff at rental desk was helpful

Cons: The customers service online is useless. Tried to call from Monday to Thursday , the reply was a customer agent will be with you soon, waited for ages nil answer. Very frustrating

Pros: Everything

Cons: Nothing

Pros: I like Bargain Car Rental except they only had two staffs to process bookings for about over ten people or families at the time. We had to wait outside in the sun lucky it wasnt raining because we couldnt all fit in their little office.

Cons: They said they dont know who Discovery Car is. they said you should refund the insurance money I paid Discovery Cars. Disc Cars don't have cars but Bargain Car Rental does. I paid for two insurances. WHY !!!!

Pros: Service was great.

Cons: The MG wasn't much of a car

Pros: Easy pick up and drop off

Cons: I thought they would check the car when we dropped off just to be sure nothing wrong with it...

Pros: fast efficient service, they clearly explained the procedure if there was a collision, as the insurance was taken through Discover Cars. Frequent minibus service to the airport, which is important to us.

Pros: They accommate all our needs. Including our last-minute requests. The had our best interests in mind the entire time. Incredibly friendly service, including the shuttle bus driver and the reception desk during pick up and drop off.

Cons: If possible, it would be more beneficial if the navigation option was built-in to the car's existing screen rather than a mobile unit (accessory). That said, the unit that was provided did the job.

Pros: Great customer service

Pros: fast and friendly service

Cons: There was no particular inconvenience.

Pros: Service was great, friendly, easy and very efficient.

Pros: Friendly and knowledgeable staff. Car was new and in pristine condition and exactly what we needed.

Cons: Very disappointing I had filled out everything on line paperwork and paid, waited for about 20 minutes in line for people in front of me to do there paperwork finally got the keys and he just pointed at the car and said make sure you fill it up before you bring it back. When I took the car back, I parked it next minute one of the staff came over grabbed the keys out my hand not knowing if I had to sign any papers before going. I overheard a lady asking the question the answer was no

Pros: Clean and reliable car

Cons: The phone service. I was waiting for for a long time for my call to be answered

Pros: price. nice people

Cons: poor management of staff during predictable rush. very difficult to make phone contact on arrival. dislike automated response. car brakes squeaky

Pros: The car was clean and tidy and as expected. The assistants were friendly. My husband, however, said he felt harassed at the depot on pick up to make a quick decision about liability insurance due to the large queue of customers also waiting. If I had been there at the depot on pick up, I would have been able to clarify our payments. Instead, he paid for Bargain Car Rentals liability cover and now we are significantly out of pocket, ironic as we went with Discover Cars as you were cheaper.

Cons: High volume at the airport + only 1 shuttle meant confusion and frustration and big queues for waiting customers, us included. Bargain Rental Cars made a quick decision to transport only 1 member of each family to their depot so only my husband went. He then had to backtrack to the airport to pick up the rest of us and we had to navigate a lot of traffic and other passengers waiting to be picked up. Bargain Car Rentals should better plan their shuttle service as they know numbers in advance.

Pros: Fast and efficient. Very friendly staff

Cons: all good

Pros: New and big enough car

Cons: Customer Service and Airport pick-up was not organised well.

Pros: Service received was awesome.

Cons: I have nothing bad to say.

Pros: Friendly and efficient. The car was great and we had no problems.

Pros: The people were the best part as well as the car was great.

Cons: It was difficult coming from overseas and having to make a phone call straight away. Perhaps a text message would have been easier.

Pros: Great service, friendly staff

Pros: Price and customer service

Cons: Car condition. High mileage driven. Gear shifting.Faulty Cigarette lighter point. Couldn't charge the mobile phone.

Pros: The return was slick. Timing perfect. Drove in, dropped off keys and straight into a shuttle. Complete contrast to arrival

Cons: Arrived at Coolangatta Airport and followed the directions. Called Bargain Rentals and waited for text Called 8 times. Couldn’t speak to anyone. In the end caught a taxi to Bargain cars at a cost of $45. Was told there was a problem for New Zealand phones for the last few months. That is a LOT of inconvenienced travellers !

Pros: They where extremely nice and helpful Great happy atmosphere

Cons: Everything was great no complaints

Pros: Efficient, helpful and friendly

Cons: No complaints at all

Pros: It was a bit of a walk to van but otherwise ok

Pros: The gentleman that assisted us upon pick up was amazing, very quick and efficient.

Cons: However the lady that assisted us when returning the car took a few minutes to acknowledge us and assumed we were picking up a car although I put the keys on the counter and waited for her to even look at us.

Pros: All easy and great price

Cons: They didn't have the class of car I booked and I had to drive a much bigger one

Pros: The only recommendation I can give is that you should improve the insurance excess. The excess I had was $5,000. Fortunately for me I didn’t have any accidents but for someone it could be a disaster. Make the insurance more affordable.

Pros: Efficient and friendly

Cons: Nothing

Pros: There was no service, not prepared to replace faulty vehicle.

Cons: Why couldn't staff replace faulty vehicle by bringing another vehicle instead of expecting us to return 3 hours to pick up replacement? Same same. Doesn't make sense.

Pros: All good

Cons: Nothing. It was a good experience.

Pros: airport transfers

Cons: No cruise control in the car

Pros: Value for money

Cons: The driver was on his phone texting while driving when he picked us up from the airport

Pros: Cannot fault the service we received would use Bargain car rentals again we are repeat customers and will still deal with them. Thanks Guys

Cons: Nil

Pros: Quick and easy

Cons: Not at all

Pros: After returning the car and rushing to the airport, I left my phone in the rental car, the office called our shuttle driver who went back to pick it up after dropping us off at the airport and returned to drop it off to us

Cons: Terrible at replying once i rung when we got to aussie in fact no reply.

Pros: Very efficient

Cons: There could have been more staff available when we collected the vehicle .

Pros: quick collection and return shuttle

Cons: I got the wrong car. Booked an intermediate, got LDV D90 (never used before). The car has very poor pick up on upslopes. It has lots of electronics but poor mechanicals. No user manual. I could not even figure out how to do cruise control. The foot mat is crap it crumpled and prevented me from using pedals properly on high speed roads in the dark..the suspension is not very good. Feels like driving a Mack on the first day; takes long to get used to it...

Pros: Very easy process to pick up the car outside airport

Cons: Pre filled form on the mobile device prior car pick up but still needed to provide all information at rental desk

Pros: Professional service

Cons: Nothing

Pros: Very helpful check in agent

Cons: Pick up instruction for international arrivals very poor

Pros: Great staff.

Cons: Might have to wait on the queue depending on the numbers of customers present at that time

Pros: easy in and out

Cons: transport to airport feedback from staff

Pros: Very good value for money, good service, easy check-in & check-out. Good shuttle service.

Cons: Nothing really.

Pros: Quick pickup

Cons: Offsite car storage

Pros: Service when on-site at rental company was good , friendly staff and drop off easy

Cons: Pick up by shuttle was difficult as didn’t get a message to say they received our request for pick up, no human interaction for pick up request, the vehicle was not what I wanted , awful to drive and dangerous quirks , as in took seatbelt off to reach back into back seat while waiting at lights and it stopped me from being able to drive once light went green

Pros: Efficient and friendly service.

Cons: Nothing

Pros: It was a good value money, especially during Easter break and school holidays. Overall we are happy and we will use their service again.

Pros: Clear pick up and drop off instructions

Cons: Slow response via discover cars in my enquiries. Did not receive a car that I had expected to altho it did mention equivalent. However upon arrival at the rental place, no Hyundai cars were observed at all. Same when dropping off.

Pros: fast efficient and professional staff and very helpful, no waiting for the minibus transfers to and from the airport

Cons: I would be happy to use them again, I have nothing negative to say

Pros: Fast and professionalism

Cons: NA

Pros: They were very friendly and informative

Pros: Car was clean and exactly what we asked for. Staff were friendly and helpful.

Pros: Everything was clearly explained and the SUV was in great condition

Cons: The wait time for a shuttle ride to the airport was too long. Lucky we went early!

Pros: All was good

Cons: Everything was good

Pros: Good blokes working in there

Pros: Great value for money and great customer service.

Pros: The customer service when picking up the car and delivering was excellent.

Cons: everything was excellent. will definiltly use them again.

Pros: Efficient & friendly.

Cons: No cash payments allowed.

Pros: The effort that was put in to helping out.

Cons: Their understanding.

Pros: Price and agents was lovely

Cons: Time of pick up and drop up, should have after hours options

Pros: People were friendly and easy to deal with

Pros: The rental process is efficient and the bond refund is also fast.

Cons: The shuttle bus condition is hard to say.

Pros: Friendly & helpful staff. Free shuttle service during pick up & drop off.

Cons: Kids booster & capsule seats could've been more cleaner / hygenic.

Pros: Easy pick up and drop off at car depot.

Cons: Nearly 40 minute wait for pick up due to previous bus being full. Maybe need extra bus for busy periods.

Pros: Price is competitive

Cons: Contact is hard through landline, car engine is quite noisy.

Pros: We didn't like the service sorry

Cons: Didn't have the car models advertised Yard is not easy to find the address differs to actual site. Doesn't look professional office it's very dirty like nobody cares

Pros: Absolutely nothing

Cons: Everything

Pros: Excellent service, clean car and beautiful to drive

Cons: Condition report not up to date

Pros: Easy pick up and shuttle to and from the airport.

Cons: Heavily hail damaged car, with a less than ideal smell. Charged a full price for the vehicle that should have been heavily discounted due to its condition.

Pros: Friendly efficient service

Cons: Having to go in a shuttle to from the airport to reach the car rental office. However, I understand that is how the costs are kept low.

Pros: The pick up point at Gold Coast airport was at the other end of airport which was far from the new international terminal and there were no signs visible so we needed to ask people where it was. We had lots of luggage so it was far for us.

Cons: We had to wait about 20 minutes for the bus to take us to airport for our departure which seems like a long time in the early hours of the morning.

Pros: Car was super modern, clean and drove really well.

Cons: Lack of pickup information/where to go to pick up shuttle bus. Phone call required, which for an out of towner is expensive.

Pros: Quick and easy

Cons: Car was smaller than expected. Didn’t fit luggage in. Did try to upgrade but not possible. Not taking deposit off rental.

Pros: Service price and car conditions

Cons: Nothing

Pros: Easy pick up and drop off

Pros: Friendly, no issues, well organised

Cons: In a rush to take keys on return, didnt really ensure all questions answered, but very minor concern

Pros: Friendly, easy pick up and drop off from airport and car was great

Pros: Good price for the days and the car

Pros: overall bargain car were the cheapest at the time.

Cons: The car was old, had so many dents and scratches, I think we definitely paid way way too much for the car we got.

Pros: easy to deal with.

Cons: inside front windows of all rental cars company's are smeary

Pros: Ease of booking n car pick-up n drop-off... documentation n check-in are done online up-front.

Cons: To show Cost Breakdown of add-ons and insurance coverage.

Pros: Was easy, fast and uncomplicated

Cons: Shut when we arrived so had to make our own way there. Would have been good to have had a quote covering all expenses.

Pros: They were very helpful and they communicated well with me.

Cons: My car didn’t have cruise control

Pros: Nothing

Cons: They never delivered the promised car. No car at all

Pros: Very quick, efficient and friendly

Cons: Nothing

Pros: Friendly & helpful

Pros: Great customer service, friendly and informative.

Cons: The pick up location is away from the airport which is a little inconvenient.

Pros: The staff were friendly and helpful.

Cons: I thought the insurance was a bit steep, which I hadn't factored in when hiring car. Not sure what car windows were cleaned with as I needed to clean them myself as they were hazy to look through.

Pros: Staff were wonderful

Cons: The car

Pros: The receptionist was nice

Cons: Unroadworthy car & you charged me for it

Pros: All staff members are friendly and helpful