Ace Rent a car at Las Vegas Airport

Pros: just fair

Cons: agent tried too hard to add more charges

Pros: Seemed easy and efficient

Cons: Sticker shock when we paid the final charges. Yes we upgraded the car, but there were too many charges added that were not disclosed when we booked the car.

Pros: People are amazing!

Cons: If you're unfamiliar with the shuttle process of how to get to their location it can be a little confusing. But...well worth it!!

Pros: Once there, quick and easy.

Cons: The shuttles took some time and the rental cars screens (dashboard, and touch screen) where all damaged due to cleaning with ethanol.

Pros: Shuttle service

Cons: Seemed to be cheap and affordable at first, but was expensive and had a much larger bill at the end than believed

Pros: Service desk was rude when picking up car. Very slow. Huge line and agents had no sense of urgency

Pros: Nice clean car

Cons: I didn’t like the extra time on 2 different shuttles. Too far from the airport, then getting charged for insurance I already had

Pros: Fast drop off. Everything else (slow check in, rude staff, slow shuttle, over-charge on the invoice) was AWFUL

Cons: They overcharged me by 1.5 days, just daylight robbery. When I complained, the guy just smiled and said "we got you - the lawyers who write our small print are good, aren't they?". Absolutely disgraceful customer service. Taking delight in ripping off customers, using small print technicalities to charge 5 days of fees for 3.5 days of car usage. Ace Rent a Car is definitely NOT ace. Also pickup was painfully slow (the line was 40+ minutes long), the pickup agent was incompetent & super slow

Cons: Felt agent was dishonest about what he was trying to sell me. Felt took too much of my time wheeling and dealing. Did not like the tactics employed to sell me or tell me what I needed. Additionally it’s a misrepresentation to say the car rental agency is available off-site but easily accessed through shuttle bus. First it’s falsely advertised because you have to catch two shuttle buses - moving your luggage twice to get to your destination. It also adds 30 minutes to your trip.

Pros: Fast service we are in and out so fast… there’s restroom in the facility too.. friendly staffs…

Cons: Not that we didn’t like but if you’re not going to drive far or a lot just get your gas from outside.

Pros: They were friendly and helpful

Pros: Clean car

Cons: Took way too much time to process and. Shuttle wait times were way too long

Pros: The girl that we returned car to was very friendly. As well as the manager

Cons: When asking questions about why we were charged more than the third party site explained We felt rushed when picking up the car

Pros: Great shuttle drives easy drop off

Cons: Price change at pick up way to much pressure to buy extra insurance would not recommend

Pros: customer oriented - friendly

Cons: notified them about low tire pressure alarm when I first got int car, they took it to have mechanic check it. Told me nothing was found and pressure was brought back up to 35 psi. I had to add 10 pounds every day for 3 days - rental agency location was not convenient for me to return for repairs

Pros: They did not have an SUV that we reserved. They tried to argue with us and put 4 adults with 4 sets of luggage into a Nissan kicks. It just doesn’t work. Instead they decided to give us a mini van that we had to get up the side of multiple mountain trips in one week. First they asked us to take the minivan then come back in an hour to get an SUV. Seeing as how we were headed directly out of town this was not anywhere close to feasible. There were rows of jeeps and other SUVs waiting.

Cons: When we asked about the jeeps just sitting there we were told “oh those aren’t ready.” Never once we’re we offered to wait a few minutes while they pulled an SUV around and cleaned it for us to have (like our reservation stated). Every single person behind us was forced into a minivan as well. Those were the only vehicles available. Unsatisfactory.

Pros: Nothing

Cons: The lady who received the car charged me for smoking, I don't smoke. I will be contacting them to fight this charge. She was arguing with the guy before me too and seemed generally argumentative. It was a weird and unfortunate experience. Does she get paid to add on these charges? I rent cars every week all over the country as I travel for work almost weekly. I've never had a complaint.

Pros: Helpful front desk

Cons: N/A

Pros: The only thing that was good was the driver of the shuttle from the normal rental car center to ACE rental car center.

Cons: Salesman was extremely pushy and rude... most rude and condescending I've ever experienced. Also, on return they tried to claim I dented the car. I told them repeatedly that I pointed out all dents, and to check the photos. They finally backed down when the lady to the same photo and said she actually couldn't see the dent in the photo (just like the one the first guy took)... just overall terrible service from everyone. Will never rent from them again.

Pros: Nope, nothing. Will never use again.

Cons: Small, dirty office, NOT the same price quoted online. Next thing to a rip off. Did not get "deposit" refund timely. Will never use Ace again.

Pros: Friendly agents, free upgrade, good price

Cons: Location, shuttles

Pros: They explained unclear for the amount i have to pay more. I already pick the car i want when booked the care but they try to upgrade my car and add extra charge

Cons: I asked them 3 time to be clear for amount that i have to pay. Finally i have to pay more 500 dollars but when i booked car it showed just280 without extra

Pros: Nice, Clean, Car

Cons: The additional "Insurance" costs

Pros: Had a great personal experience with all the agents! However, had to wait almost an half an hour for the shuttle-pick-up at the airport. There were 4 other clients were also waiting. Otherwise, it was a smooth experience! Good job Ace.

Pros: Agent was quick and good

Cons: Car had hundreds of scratch marks, broken door handle, car steering was shaking

Pros: When I had a question, it was answered and explained promptly.

Cons: N/A

Pros: Quick and simple, kind service reps, very nice rental car

Cons: Nothing

Pros: Quick and easy. Hassle free airport transport.

Pros: Friendly, courteous, and effecient.

Pros: The service received was great.

Cons: The $300 dollar deposit hold on my rental.

Pros: car in good shape and drove well

Cons: 2 shuttles to get there and too long to get out of lot

Pros: It was super easy and fast to rent and I was able to use my own car insurance for the rental car coverage. I would definitely use this agency again.

Cons: Too much time spent in check-in

Pros: Got an upgrade because our car wasn't available

Cons: Hidden prices. Additional insurance was not included in initial price. Nor was it even mentioned till I showed up at the desk. Very deceptive.

Pros: Friendly, fast.

Pros: Michelle could not have been nicer to deal with. She was pleasant and helpful.

Cons: Location for the shuttle not clear at all. Website contradicted signs. Signs contradicted each other. No clear "line up" location which caused customer s to stampede. Was a mess. Also, we were told a car was going to be "$35 a day"....but it looks like it was $35 MORE a day than our original quote. Not happy about this at all!

Pros: friendly and efficient

Cons: final charge was higher than estimate shown at time of rental, even though car was returned on time, gas full, and with no damage.

Pros: People were good.

Cons: I thought it was a little too expensive.

Pros: The drop of was smooth as any other rental car..

Cons: the pick up van is very late and we have waited almost 35 minute in cold for the pickup van with our Family.

Pros: Speed of agents checking in/out for car.

Cons: The car could have been a bit cleaner.

Pros: Car was clean inside.

Cons: Tried to push extras on us. Return was ridiculous.

Pros: Brandie was very good

Pros: Pretty simple

Pros: Nothing

Cons: Everything

Pros: Ease of drop-off.

Cons: When we got into the car, the interior was not clean. Had to switch cars. The second one was fine.

Pros: Everything

Cons: nothing

Pros: The agents were great! Very friendly and efficient.

Pros: Only the people were nice. I was not happy with the car or the time that everything took and I especially hated the location!

Cons: See my previous comments. I would never use you again. The location is the worst!

Pros: price easy return

Cons: pushy rude counter agent lied to me to sell full coverage insurance. the car had LOTS of Scraches

Pros: people like Christopher on rental desk. Operations young lady remembered me on car return.

Cons: 2nd shuttle a REAL DRAG.

Pros: rental counter person

Cons: only one shuttle driver and long pick-up time

Cons: When we were returned the car we tried to explain to the representative that checked us in the car around like crap and the tags were expired and he didn’t care didn’t even acknowledge our problem

Cons: That they allow pigs like you guys to take people money. They shouldn't work with you guys because it brings their customer service score down. Ace was perfect, it's Discovercars.com that took my money for no reason. Where is my money.

Pros: Mr. King was amazing and went out of his way to provide my girlfriend and I some places to visit and explore in Utah during our trip.

Pros: The service guy at the counter was wonderful-some of the best customer service we have experienced as was Brandy at the drop off. Top notch people.

Cons: The time spent waiting to pick up the car was long but I know that was not the fault of the staff. They were either understaffed or it was a lack of available cars after covid.

Pros: nothing

Cons: everything

Pros: Computer system problems had the place very backed up at pickup. Employees were dealing with grumpy clients fairly well. The pickup process was a little confusing, but folks were able to get through issues fairly quickly.

Cons: I was offered to upgrade, for an extra fee because they didn’t have the size of car I reserved. Should not and would not pay extra. Found a car in the right size, but then tried to downsize me to a smaller car. When I went to drive away, the car didn’t match my paperwork and they tried to make me change cars. I told them to please correct the paperwork, to which they obliged. Problems arise, but these were not normal and not necessary. It was kind of frustrating to have to deal with.

Pros: shuttle service

Cons: all good

Pros: Can drop off the car but then you wait awhile for the shuttle. What's worse is, instead of the shuttle dropping you off at the terminal, they take you back to the rental car area of the airport where there was at least a 30 min wait.

Cons: Smoke smelling car. Not clean at all. Glad I had lysol wipes. When I was done wiping, my wipes were brown!

Pros: Not the vehicle I originally requested. Gas hog !!

Cons: Too slow and to much pressure

Pros: The car selection was good for me location was easy to find and shuttle service was on time.

Cons: So slow to get the car most of down time was waiting in line for other customers. Maybe a person that can check online reservations or kiosks . Also pay someone alot to listen to complaints so the rest of us can get to the counter and get our keys.

Pros: Easy return of rental, staff was patient with my questions, car in good condition

Cons: My receipt said “at pick up pay this amount $217.63”, deposit was already $86.17, and my total was going to be $303.80 (excluded the “holding fee” which was explained in the terms and condition). At Ace rent a car my grand total was $421.76 (and add $300 which is the holding fee), remember I already deposited $86.17. So I was being charged over $500? Ace was charging for additional rental insurance, additional taxes and fees that were not in the terms and conditions or my original receipt????

Pros: Affordable for the most part.

Cons: Seemed to have a bad wheel bearing or tire out of balance in the rear. The most frustrating was the customer service. I called 2 days prior to my drop off with no answer, I then sent an email with no response. I finally got in touch with someone at customer service the day of my drop off to request dropping off a few hours later due to my flight schedule. I was told sure, and that I would not face any late fee. While there was no late fee, I was charged a full days rate instead of pro rated.

Pros: Nothing

Cons: The whole experience

Pros: The drop off personnel was very nice and helpful.

Cons: When the car broke down they did not answer their phones. Corporate also could not reach them and they could not help me either.