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Ace Rent a car at Las Vegas Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Didn't like anything terrible experience from the two shuttles to the car pick up process. I rent cars a couple times a month and this is the worst experience I think I have had.
Cons: Customer service Multiple shuttles to get to lot when advertised was airport shuttle Pushy sales people
Cons: The agent lied to me when I pickup the car. He tried to sell the gas package to me and told if I have half tank full, I will be charge only half the gas price at 4.29 per gallon. How ever when I return the car with 3/4 gas tank full, I was told I have to pay full tank gas price. So I have to go out to fill gas and back to return.
Pros: They were fine everything was good.
Cons: When I booked your discovercars.com it said I was done paying. Paid in full. They charged me another $135 at the location.
Pros: The service rep was very nice and knowledgeable about the area. But he didn't explain our bill very well.
Cons: Extra hidden charges that were applied.
Pros: not much
Cons: Once you have booked and paid for your rental you are still required to stand and line and redo all the rental paperwork and pay a deposit which is not mentioned anywhere when you book your rental.
Pros: Very efficient, they have it figured out.
Pros: They were efficient in regards to picking up and dropping off the car. The car was clean and in good condition as it should be.
Cons: They aren’t actually on airport property which takes additional time to pick up and drop off a car. The shuttle to their offsite rental location was relatively quick though. The agent falsely claimed how the prepaid fuel works. She made it sound like their fuel rate of $4.00 was less than the local area per gallon. That was not even close to true. She also avoided mentioning that they charge the price of a complete tank of gas (@ $5.60 a gallon) even though it was returned with 5/8 of a tank.
Pros: easy to work with
Pros: No hidden fees.
Cons: Ace if Off Off site so two shuttles are required.
Pros: The gal at the counter is very rude to us made us take out some insurance policy for $170 saying my insurance didn’t cover what they needed for their state which is not true. My insurance told me it covered it so I’m out 170 some dollars.
Cons: If they are going to charge you for certain things, it should be set upfront. When you book the car these hidden fees is why I am not happy with the service I received.
Cons: Although my fault for not checking the bill … the rental agent asked if I wanted them to fill tank because they charge less for gas…. They charged for the full tank even though I only used less than a quarter tank. In addition, I bought insurance through your site… rental person said .. I see you have insurance.. good you’re fully insured, but then also charged me for Ace insurance. Again, part my fault for not checking the bill, but very misleading statement by agent.
Cons: The agent told me many additional charges were mandatory after arriving at counter. It was a very stressful experience.
Pros: Car was new and clean
Cons: Hours and the constant upgrade recommendations
Cons: Attitude of staff. Bait and switch tactics to get me to spend more money when they didn’t get me the car I had reserved.
Pros: Everything it was a great experience
Cons: Only thing I didn’t like was the two shuttles from airport. But is was actually easy.
Pros: Easy drop off and pick up
Cons: Pushy salesman trying to get me yo upgrade
Cons: I had to buy Insurance Twice per Agent to be covered One with Kayak and One with Ace. Not right. Had to return car and get another due to part of front Rubber protector hanging down.
Pros: turning in the car was easy.
Cons: Being LIED to.
Cons: Rude behavior by rental agent. too much push to buy add-on services... threatening demeanorr
Pros: We arrived 5 hours late, due to a flight delay. We were pleased to find Ace open late, even past closing time. Anton, the agent was entertaining & friendly. Our original reserved vehicle was gone, but we were given a very stylish red Jeep for the week. What fun!!
Cons: All services were great!
Cons: Misleading people with only profit in mind
Pros: Nice people
Pros: GAS FEES WAS NOT EXPLAIN VERY WELL TO GETTHE BEST PLAN OF THE RENTAL
Cons: -very difficult, made me wait forever, complete nightmare
Pros: Great customer service. Quick check-in and was given a brand new vehicle.
Cons: The only downside for me was having to catch two shuttles from the airport.
Pros: The representative was very friendly. The shuttle driver was also very friendly and provided helpful information. The process was easy, fast and smooth. No issues at all!
Cons: There was nothing I did not like!
Pros: Their listing does not disclose that you have to take a bus to a station AND then take a van to get to the rental center. This is a pain with suitcases and takes much more time. None of this is disclosed.
Cons: Your representatives are dishonest liars who try to persuade innocent customers into agreeing to allow Ace to fill up the gas tank for them as a convenience to them. The rep lied in three ways: 1) He told us Ace charges less than the price of gas outside in town 2) He failed to disclose that Ace only charges either a full tank or half a tank 3) He kept insisting we would use at least half a tank. I finally had to tell him "you don't actually know how much I am planning to drive on my trip"
Pros: Shuttle service
Cons: Agents try to scare you :-)
Cons: Was far from airport and far from where we were going, inconvenient locations
Pros: 1. Price 2. Ease
Cons: 1. Car had multiple dents, knicks, tape 2. No smoking sign but your fleet worker apparently does not have to follow that rule. Smoking out the window. He even told a customer she could smoke. 3. Customer rep could be a little more personable.
Cons: Ad says it is a Hyundai suv but actual car I got was a Jeep; but keep is a great car, just cost a little more fuel than the Hyundai would, I guess. Maybe the ad company mixed up. But the Jeep is more comfortable so it is a great trip overall.
Pros: All the staff were helpful helpful and friendly. Some instructions weren’t clear so we stood way too long in a line we didn’t need to be in.
Cons: The smell of Marijuana smoke in the hot stuffy room where you pay and sign. Not appreciated. Legal state for it or not, it’s unprofessional in a working environment.
Pros: Jazzy (our check-in agent) was extremely knowledgeable, personable, funny and efficient. She got us in and out quickly. She was a refreshing welcome to the start our vacation.
Cons: I didn’t like having to take two shuttles to get to the rental office, but I don’t think you have another option. So, it is what it is.
Pros: I wasn’t aware of the fact I’d have to take 2 shuttles to get to Ace, and it was an extra 25 min from the other rental car locations. Once there, it was quick and easy. Just need to plan extra time for pickup/drop off.
Cons: Quick and easy pickup once you arrive, nice customer service. Dropoff was super fast.
Pros: By the time of waiting for a 2nd bus, and arriving, wasn't in the mood to look for positives
Cons: The extra bus trip, from the car rental garage. Depending on the wait, adds another half hour picking up and dropping off. The area where the rentals are, felt more like a commercial repair shop.
Pros: The car was good for the price
Cons: having to take multiple shuttles from the airport due to it being off site is an inconvenience
Pros: Cost of renting was reasonable.
Cons: The wait and process to pick up your rental car. It took over 2 hrs from arrival to driving out of the parking lot.
Pros: just fair
Cons: agent tried too hard to add more charges
Pros: Seemed easy and efficient
Cons: Sticker shock when we paid the final charges. Yes we upgraded the car, but there were too many charges added that were not disclosed when we booked the car.
Pros: People are amazing!
Cons: If you're unfamiliar with the shuttle process of how to get to their location it can be a little confusing. But...well worth it!!
Pros: Once there, quick and easy.
Cons: The shuttles took some time and the rental cars screens (dashboard, and touch screen) where all damaged due to cleaning with ethanol.
Pros: Shuttle service
Cons: Seemed to be cheap and affordable at first, but was expensive and had a much larger bill at the end than believed
Pros: Service desk was rude when picking up car. Very slow. Huge line and agents had no sense of urgency
Pros: Nice clean car
Cons: I didn’t like the extra time on 2 different shuttles. Too far from the airport, then getting charged for insurance I already had
Pros: Fast drop off. Everything else (slow check in, rude staff, slow shuttle, over-charge on the invoice) was AWFUL
Cons: They overcharged me by 1.5 days, just daylight robbery. When I complained, the guy just smiled and said "we got you - the lawyers who write our small print are good, aren't they?". Absolutely disgraceful customer service. Taking delight in ripping off customers, using small print technicalities to charge 5 days of fees for 3.5 days of car usage. Ace Rent a Car is definitely NOT ace. Also pickup was painfully slow (the line was 40+ minutes long), the pickup agent was incompetent & super slow
Cons: Felt agent was dishonest about what he was trying to sell me. Felt took too much of my time wheeling and dealing. Did not like the tactics employed to sell me or tell me what I needed. Additionally it’s a misrepresentation to say the car rental agency is available off-site but easily accessed through shuttle bus. First it’s falsely advertised because you have to catch two shuttle buses - moving your luggage twice to get to your destination. It also adds 30 minutes to your trip.
Pros: Fast service we are in and out so fast… there’s restroom in the facility too.. friendly staffs…
Cons: Not that we didn’t like but if you’re not going to drive far or a lot just get your gas from outside.
Pros: They were friendly and helpful
Pros: Clean car
Cons: Took way too much time to process and. Shuttle wait times were way too long
Pros: The girl that we returned car to was very friendly. As well as the manager
Cons: When asking questions about why we were charged more than the third party site explained We felt rushed when picking up the car
Pros: Great shuttle drives easy drop off
Cons: Price change at pick up way to much pressure to buy extra insurance would not recommend
Pros: customer oriented - friendly
Cons: notified them about low tire pressure alarm when I first got int car, they took it to have mechanic check it. Told me nothing was found and pressure was brought back up to 35 psi. I had to add 10 pounds every day for 3 days - rental agency location was not convenient for me to return for repairs
Pros: They did not have an SUV that we reserved. They tried to argue with us and put 4 adults with 4 sets of luggage into a Nissan kicks. It just doesn’t work. Instead they decided to give us a mini van that we had to get up the side of multiple mountain trips in one week. First they asked us to take the minivan then come back in an hour to get an SUV. Seeing as how we were headed directly out of town this was not anywhere close to feasible. There were rows of jeeps and other SUVs waiting.
Cons: When we asked about the jeeps just sitting there we were told “oh those aren’t ready.” Never once we’re we offered to wait a few minutes while they pulled an SUV around and cleaned it for us to have (like our reservation stated). Every single person behind us was forced into a minivan as well. Those were the only vehicles available. Unsatisfactory.
Cons: The lady who received the car charged me for smoking, I don't smoke. I will be contacting them to fight this charge. She was arguing with the guy before me too and seemed generally argumentative. It was a weird and unfortunate experience. Does she get paid to add on these charges? I rent cars every week all over the country as I travel for work almost weekly. I've never had a complaint.
Pros: Helpful front desk
Pros: The only thing that was good was the driver of the shuttle from the normal rental car center to ACE rental car center.
Cons: Salesman was extremely pushy and rude... most rude and condescending I've ever experienced. Also, on return they tried to claim I dented the car. I told them repeatedly that I pointed out all dents, and to check the photos. They finally backed down when the lady to the same photo and said she actually couldn't see the dent in the photo (just like the one the first guy took)... just overall terrible service from everyone. Will never rent from them again.
Pros: Nope, nothing. Will never use again.
Cons: Small, dirty office, NOT the same price quoted online. Next thing to a rip off. Did not get "deposit" refund timely. Will never use Ace again.
Pros: Friendly agents, free upgrade, good price
Cons: Location, shuttles
Pros: They explained unclear for the amount i have to pay more. I already pick the car i want when booked the care but they try to upgrade my car and add extra charge
Cons: I asked them 3 time to be clear for amount that i have to pay. Finally i have to pay more 500 dollars but when i booked car it showed just280 without extra
Pros: Nice, Clean, Car
Cons: The additional "Insurance" costs
Pros: Had a great personal experience with all the agents! However, had to wait almost an half an hour for the shuttle-pick-up at the airport. There were 4 other clients were also waiting. Otherwise, it was a smooth experience! Good job Ace.
Pros: Agent was quick and good
Cons: Car had hundreds of scratch marks, broken door handle, car steering was shaking
Pros: When I had a question, it was answered and explained promptly.
Pros: Quick and simple, kind service reps, very nice rental car
Pros: Quick and easy. Hassle free airport transport.
Pros: Friendly, courteous, and effecient.
Pros: The service received was great.
Cons: The $300 dollar deposit hold on my rental.
Pros: car in good shape and drove well
Cons: 2 shuttles to get there and too long to get out of lot
Pros: It was super easy and fast to rent and I was able to use my own car insurance for the rental car coverage. I would definitely use this agency again.
Cons: Too much time spent in check-in
Pros: Got an upgrade because our car wasn't available
Cons: Hidden prices. Additional insurance was not included in initial price. Nor was it even mentioned till I showed up at the desk. Very deceptive.
Pros: Friendly, fast.
Pros: Michelle could not have been nicer to deal with. She was pleasant and helpful.
Cons: Location for the shuttle not clear at all. Website contradicted signs. Signs contradicted each other. No clear "line up" location which caused customer s to stampede. Was a mess. Also, we were told a car was going to be "$35 a day"....but it looks like it was $35 MORE a day than our original quote. Not happy about this at all!
Pros: friendly and efficient
Cons: final charge was higher than estimate shown at time of rental, even though car was returned on time, gas full, and with no damage.
Pros: People were good.
Cons: I thought it was a little too expensive.
Pros: The drop of was smooth as any other rental car..
Cons: the pick up van is very late and we have waited almost 35 minute in cold for the pickup van with our Family.
Pros: Speed of agents checking in/out for car.
Cons: The car could have been a bit cleaner.
Pros: Car was clean inside.
Cons: Tried to push extras on us. Return was ridiculous.
Pros: Brandie was very good
Pros: Pretty simple
Pros: Ease of drop-off.
Cons: When we got into the car, the interior was not clean. Had to switch cars. The second one was fine.
Pros: The agents were great! Very friendly and efficient.
Pros: Only the people were nice. I was not happy with the car or the time that everything took and I especially hated the location!
Cons: See my previous comments. I would never use you again. The location is the worst!
Pros: price easy return
Cons: pushy rude counter agent lied to me to sell full coverage insurance. the car had LOTS of Scraches
Pros: people like Christopher on rental desk. Operations young lady remembered me on car return.
Cons: 2nd shuttle a REAL DRAG.
Pros: rental counter person
Cons: only one shuttle driver and long pick-up time
Cons: When we were returned the car we tried to explain to the representative that checked us in the car around like crap and the tags were expired and he didn’t care didn’t even acknowledge our problem
Cons: That they allow pigs like you guys to take people money. They shouldn't work with you guys because it brings their customer service score down. Ace was perfect, it's Discovercars.com that took my money for no reason. Where is my money.
Pros: Mr. King was amazing and went out of his way to provide my girlfriend and I some places to visit and explore in Utah during our trip.
Pros: The service guy at the counter was wonderful-some of the best customer service we have experienced as was Brandy at the drop off. Top notch people.
Cons: The time spent waiting to pick up the car was long but I know that was not the fault of the staff. They were either understaffed or it was a lack of available cars after covid.
Pros: Computer system problems had the place very backed up at pickup. Employees were dealing with grumpy clients fairly well. The pickup process was a little confusing, but folks were able to get through issues fairly quickly.
Cons: I was offered to upgrade, for an extra fee because they didn’t have the size of car I reserved. Should not and would not pay extra. Found a car in the right size, but then tried to downsize me to a smaller car. When I went to drive away, the car didn’t match my paperwork and they tried to make me change cars. I told them to please correct the paperwork, to which they obliged. Problems arise, but these were not normal and not necessary. It was kind of frustrating to have to deal with.
Pros: shuttle service
Cons: all good
Pros: Can drop off the car but then you wait awhile for the shuttle. What's worse is, instead of the shuttle dropping you off at the terminal, they take you back to the rental car area of the airport where there was at least a 30 min wait.
Cons: Smoke smelling car. Not clean at all. Glad I had lysol wipes. When I was done wiping, my wipes were brown!
Pros: Not the vehicle I originally requested. Gas hog !!
Cons: Too slow and to much pressure
Pros: The car selection was good for me location was easy to find and shuttle service was on time.
Cons: So slow to get the car most of down time was waiting in line for other customers. Maybe a person that can check online reservations or kiosks . Also pay someone alot to listen to complaints so the rest of us can get to the counter and get our keys.
Pros: Easy return of rental, staff was patient with my questions, car in good condition
Cons: My receipt said “at pick up pay this amount $217.63”, deposit was already $86.17, and my total was going to be $303.80 (excluded the “holding fee” which was explained in the terms and condition). At Ace rent a car my grand total was $421.76 (and add $300 which is the holding fee), remember I already deposited $86.17. So I was being charged over $500? Ace was charging for additional rental insurance, additional taxes and fees that were not in the terms and conditions or my original receipt????
Pros: Affordable for the most part.
Cons: Seemed to have a bad wheel bearing or tire out of balance in the rear. The most frustrating was the customer service. I called 2 days prior to my drop off with no answer, I then sent an email with no response. I finally got in touch with someone at customer service the day of my drop off to request dropping off a few hours later due to my flight schedule. I was told sure, and that I would not face any late fee. While there was no late fee, I was charged a full days rate instead of pro rated.
Cons: The whole experience
Pros: The drop off personnel was very nice and helpful.
Cons: When the car broke down they did not answer their phones. Corporate also could not reach them and they could not help me either.