McCarran International Airport (LAS), Las Vegas, USA - Nevada
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ace Rent a car at Las Vegas Airport

8755 South Las Vegas Blvd, Las Vegas
001 8 772 473 362 / 001 6 199 150 991
Pick-up instructions
Serviced by XCMNV, LLC. Upon arrival at the Las Vegas Airport, please board the McCarran car rental shuttle bus from the baggage claim area. When you exit the McCarran bus, go to the taxi/off-site pick up area located just outside the car rental center and stand between sign number 4-8. Shuttle runs approximately every 15 to 25 minutes during operating hours.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:06:00-22:00
Tue:06:00-22:00
Wed:06:00-22:00
Thu:06:00-22:00
Fri:06:00-22:00
Sat:06:00-22:00
Sun:06:00-22:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Hyundai Elantra
May 12, 2022

Pros: The service received was great.

Cons: The $300 dollar deposit hold on my rental.

United States of America (USA)
Hyundai Elantra
May 4, 2022

Pros: car in good shape and drove well

Cons: 2 shuttles to get there and too long to get out of lot

United States of America (USA)
Nissan Kicks
April 26, 2022

Pros: It was super easy and fast to rent and I was able to use my own car insurance for the rental car coverage. I would definitely use this agency again.

United States of America (USA)
Nissan Kicks
April 1, 2022

Cons: Too much time spent in check-in

United States of America (USA)
Nissan Kicks
March 31, 2022

Pros: Got an upgrade because our car wasn't available

Cons: Hidden prices. Additional insurance was not included in initial price. Nor was it even mentioned till I showed up at the desk. Very deceptive.

United States of America (USA)
Hyundai Elantra
March 31, 2022

Pros: Friendly, fast.

United States of America (USA)
Nissan Kicks
March 28, 2022

Pros: Michelle could not have been nicer to deal with. She was pleasant and helpful.

Cons: Location for the shuttle not clear at all. Website contradicted signs. Signs contradicted each other. No clear "line up" location which caused customer s to stampede. Was a mess. Also, we were told a car was going to be "$35 a day"....but it looks like it was $35 MORE a day than our original quote. Not happy about this at all!

United States of America (USA)
Hyundai Accent
March 25, 2022

Pros: friendly and efficient

Cons: final charge was higher than estimate shown at time of rental, even though car was returned on time, gas full, and with no damage.

United States of America (USA)
Toyota Yaris
March 7, 2022

Pros: People were good.

Cons: I thought it was a little too expensive.

United States of America (USA)
Nissan Kicks
March 4, 2022

Pros: The drop of was smooth as any other rental car..

Cons: the pick up van is very late and we have waited almost 35 minute in cold for the pickup van with our Family.

United States of America (USA)
Toyota Yaris
February 22, 2022

Pros: Speed of agents checking in/out for car.

Cons: The car could have been a bit cleaner.

United States of America (USA)
Nissan Kicks
February 20, 2022

Pros: Car was clean inside.

Cons: Tried to push extras on us. Return was ridiculous.

United States of America (USA)
Toyota Yaris
February 14, 2022

Pros: Brandie was very good

United States of America (USA)
Nissan Kicks
January 26, 2022

Pros: Pretty simple

United States of America (USA)
Toyota Corolla
November 4, 2021

Pros: Nothing

Cons: Everything

United States of America (USA)
Toyota Corolla
November 4, 2021

Pros: Ease of drop-off.

Cons: When we got into the car, the interior was not clean. Had to switch cars. The second one was fine.

United States of America (USA)
Toyota Yaris
October 15, 2021

Pros: Everything

Cons: nothing

United States of America (USA)
Toyota Yaris
September 29, 2021

Pros: Never rented or even went to ACE.

Cons: N/A

United States of America (USA)
Hyundai Accent
September 18, 2021

Pros: The agents were great! Very friendly and efficient.

United States of America (USA)
Ford Escape
September 16, 2021

Pros: Only the people were nice. I was not happy with the car or the time that everything took and I especially hated the location!

Cons: See my previous comments. I would never use you again. The location is the worst!

United States of America (USA)
Toyota Yaris
September 3, 2021

Pros: price easy return

Cons: pushy rude counter agent lied to me to sell full coverage insurance. the car had LOTS of Scraches

United States of America (USA)
Toyota Corolla
September 2, 2021

Pros: people like Christopher on rental desk. Operations young lady remembered me on car return.

Cons: 2nd shuttle a REAL DRAG.

United States of America (USA)
Nissan Kicks
August 29, 2021

Pros: rental counter person

Cons: only one shuttle driver and long pick-up time

United States of America (USA)
Hyundai Accent
June 17, 2021

Cons: When we were returned the car we tried to explain to the representative that checked us in the car around like crap and the tags were expired and he didn’t care didn’t even acknowledge our problem

United States of America (USA)
Toyota Yaris
June 4, 2021

Cons: That they allow pigs like you guys to take people money. They shouldn't work with you guys because it brings their customer service score down. Ace was perfect, it's Discovercars.com that took my money for no reason. Where is my money.

United States of America (USA)
Ford Escape
June 4, 2021

Pros: Mr. King was amazing and went out of his way to provide my girlfriend and I some places to visit and explore in Utah during our trip.

United States of America (USA)
Hyundai Sonata
May 19, 2021

Pros: The service guy at the counter was wonderful-some of the best customer service we have experienced as was Brandy at the drop off. Top notch people.

Cons: The time spent waiting to pick up the car was long but I know that was not the fault of the staff. They were either understaffed or it was a lack of available cars after covid.

United States of America (USA)
Hyundai Accent
May 18, 2021

Pros: nothing

Cons: everything

United States of America (USA)
Hyundai Sonata
May 15, 2021

Pros: Computer system problems had the place very backed up at pickup. Employees were dealing with grumpy clients fairly well. The pickup process was a little confusing, but folks were able to get through issues fairly quickly.

Cons: I was offered to upgrade, for an extra fee because they didn’t have the size of car I reserved. Should not and would not pay extra. Found a car in the right size, but then tried to downsize me to a smaller car. When I went to drive away, the car didn’t match my paperwork and they tried to make me change cars. I told them to please correct the paperwork, to which they obliged. Problems arise, but these were not normal and not necessary. It was kind of frustrating to have to deal with.

United States of America (USA)
Toyota Corolla
May 12, 2021

Pros: shuttle service

Cons: all good

United States of America (USA)
Toyota Yaris
May 1, 2021

Pros: Can drop off the car but then you wait awhile for the shuttle. What's worse is, instead of the shuttle dropping you off at the terminal, they take you back to the rental car area of the airport where there was at least a 30 min wait.

Cons: Smoke smelling car. Not clean at all. Glad I had lysol wipes. When I was done wiping, my wipes were brown!

United States of America (USA)
Ford Escape
April 17, 2021

Pros: Not the vehicle I originally requested. Gas hog !!

Cons: Too slow and to much pressure

United States of America (USA)
Dodge Grand Caravan
March 29, 2021

Pros: The car selection was good for me location was easy to find and shuttle service was on time.

Cons: So slow to get the car most of down time was waiting in line for other customers. Maybe a person that can check online reservations or kiosks . Also pay someone alot to listen to complaints so the rest of us can get to the counter and get our keys.

United States of America (USA)
Toyota Yaris
March 25, 2021

Pros: Easy return of rental, staff was patient with my questions, car in good condition

Cons: My receipt said “at pick up pay this amount $217.63”, deposit was already $86.17, and my total was going to be $303.80 (excluded the “holding fee” which was explained in the terms and condition). At Ace rent a car my grand total was $421.76 (and add $300 which is the holding fee), remember I already deposited $86.17. So I was being charged over $500? Ace was charging for additional rental insurance, additional taxes and fees that were not in the terms and conditions or my original receipt????

United States of America (USA)
Hyundai Sonata
March 18, 2021

Pros: Affordable for the most part.

Cons: Seemed to have a bad wheel bearing or tire out of balance in the rear. The most frustrating was the customer service. I called 2 days prior to my drop off with no answer, I then sent an email with no response. I finally got in touch with someone at customer service the day of my drop off to request dropping off a few hours later due to my flight schedule. I was told sure, and that I would not face any late fee. While there was no late fee, I was charged a full days rate instead of pro rated.

United States of America (USA)
Toyota Yaris
March 15, 2021

Pros: Nothing

Cons: The whole experience

United States of America (USA)
Hyundai Tucson
August 1, 2018

Pros: The drop off personnel was very nice and helpful.

Cons: When the car broke down they did not answer their phones. Corporate also could not reach them and they could not help me either.

Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage (except for local residents), Collision Damage Waiver (deductible: ~€ 90.00 - € 885.00), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Rate excludes
An E-Toll is offered in order to avoid violation fees.
Mileage policy
For international renters, mileage is unlimited.
A return airline ticket and passport must be presented in order to qualify for a rate with unlimited mileage.

For local renters mileage is limited to 150 miles per day.
There will be a surcharge for each additional 1mile.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): USA.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of liability insurance.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, proof of home address (e.g. Utility bill), proof of liability insurance.
Insurance
USA residents must use their own Third Party Liability and Collision Damage Waiver insurance policies.
The renter must provide proof of the following insurance policy(ies): Collision Damage Waiver (CDW), Third Party Liability (TPL), valid in the following country(ies): USA for the duration of the rental.
In case the customer does not have one of the insurances, mentioned above, the customer will need to purchase insurance at the counter.
If no insurance option is chosen, the renter is responsible for the full value of the vehicle, passenger liability, and third party liability.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
Only cards issued in the main driver's name are accepted.

It is possible to pay and leave the deposit only with following payment methods: Discover, MasterCard credit card, VISA credit card, American Express credit card.


Maestro, Cash, Cheques, Diners, Debit cards, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following States: USA - Arizona, USA - California, USA - Nevada, USA - Utah.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: One way rental, Outside of business hours, Young driver fee, Senior driver fee, GPS Navigation system, Child seat (2-4 years of age).
Prices for extras are shown on the booking page.

When picking up the vehicle, all drivers must be present and must provide valid documentation.

Additional charges will be applied.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.

Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.

Pick-up & Drop-off
Mon:  06:00 - 22:00
Tue:  06:00 - 22:00
Wed:  06:00 - 22:00
Thu:  06:00 - 22:00
Fri:  06:00 - 22:00
Sat:  06:00 - 22:00
Sun:  06:00 - 22:00

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