FOX at Las Vegas Airport

Cons: no windshield washer fluid

Pros: Alex, Operations Mgr.

Pros: Nothing. It was horrible. Took over 1.5 hours to pick up our car from the time we got off the bus.

Cons: Everything. Rude employees, long wait times, horrible check out process

Pros: Overall good service. Pleasant representative.

Cons: Customer parking not clearly marked.

Pros: Nice car, good price

Cons: Took a while getting to the correct place at the airport

Pros: I was overcharged either by DiscoverCars.com or Fox. When I made my booking online, my documents said there no other fees payable other than an additional driver. The additional driver fees weren’t what was quoted either. There needs to be more transparency. The Fox manager told me the extra fee was charged by Discover and I would need to talk to them. My suspicion is that Discover will point the finger at Fox. Worst car rental experience I’ve ever had!!!! Tripadvisor here I come!

Cons: See above

Cons: Hidden fees . Picking up the car on a known Friday to be busy was awful experience. Not enough agents working

Pros: Almost nothing. It literally took an hour standing in line while one functioning service agent helps three bus loads of people. The other two agents were working with one customer for an entire hour. Worst service I have ever seen.

Cons: It was not clear enough that Fox was not located at the rental car facility and required another lengthy shuttle ride. The shuttle was oversubscribed, there were not enough agents, and each rental process took about 10x as long as other rental companies. Also, I have never heard of an extra charge for returning a car early.

Pros: Horrible

Cons: Horrible

Pros: The entire pick-up and drop-off was very efficient. And the car was in excellent condition. Clean, low miles, a pleasure to drive. Was very happy with the experience.

Cons: n/a

Cons: Rude and apologetic

Pros: Quick and easy to get the car and return the car.

Pros: Great customer service with fast outing.

Pros: Fast checkout

Cons: Almost bald tires, dirty car

Cons: The double shuttle took a little to long IMO

Pros: Switched me to a better car after much waiting. The remainder of the experience was better.

Cons: Felt like agents were trained to attempt to rip people off.

Pros: Discover cars doesn’t send information what agency have the car, I called and they don’t have a telephone nr in US, and fox didn’t have any reservation in my name. Definitely I will not recommend to use discover cars agency.

Cons: Fix doesn’t have any reservations in my name,.,

Pros: Nothing

Cons: Nothing

Pros: Price

Cons: A bit too much pressure to buy insurance from them

Pros: Great Value , honest

Cons: No connector to cell phone , only C connector available

Pros: No complaints.

Cons: Nothing to complain about.

Pros: Car was clean and in good shape.

Cons: Cost was significantly more than originally paid/advertised when booked.

Pros: N/A

Cons: Nickeled and dimed fees

Pros: The service itself was great and I was impressed by the car and the selection

Cons: The Vegas Fox car rental location is very far from the airport and requires 2 shuttle transfers, which was made it less easy

Pros: Excellent service over all

Pros: Service was great. Quick and efficient

Cons: Absolute billing nightmare both at the vegas office and with reps in Asia apparently. It remains unclear if after returning the rentals today whether I will contest added unasked for fees Fox reps seemed to place. Bank of America (credit card) will contest it if so

Pros: I did not like the service provided from fox rent a car.

Cons: Asked if I wanted an upgrade for 20.00 a day and I declined. Went out to get our car in the lot and there were no cars there. Then they said to just pick any car in the lot. Many had bald tires, dents and dings, and the interior was not clean.

Pros: Staff very helpful, patient & answered all questions.

Cons: Snack crumbs in seat seams and on floor. Drips of white liquid on some seats. Ran into several unexpected rainstorms and windshield wipers did not clear water very well.

Cons: UNEXPECTED FEES. DAILY fee for shuttle to airport?!? Car had for locking issues.

Cons: I felt tricked and then strong armed into insurance. First, the insurance was presented to me as a choice between 3 levels and not if I would like to get insurance. Second, agent pushed back when I said I did not want to get charged for it and threw "no fault" states at me without much clarification. I know it was on me to question, but didn't feel like I had the time to.

Pros: I could not get my car because of the machine wouldn’t take my car cause their chip didn’t work and I had to swipe my card is much caused and issue to my card as fraud and then I couldn’t rent and luck up my car

Cons: Wait was long before I met a rep, and even the rep was slow to deal with the car rental.

Pros: The front desk staff was very friendly. There was no line. The shuttle bus arrived quickly

Pros: Quick drop off

Cons: The location is terrible. Requires a second shuttle from the Las Vegas rental car port to get to it. Also having to pay additional for taxes at the site sucks.

Pros: Great company

Cons: Rude employee, not clear notification, careless employees, not refunded

Pros: Friendly staff, efficient check in

Cons: two shuttle rides from the airport

Pros: easy pickup and drop off

Cons: all was good

Pros: Scammers

Cons: Took my money and I didn’t even get a car. Left me stranded at least if I got my money back I could go somewhere else.

Pros: Not much

Cons: Was charged a further 44.10 usd at pick up even though we had a copy of our contract indicating paid in full. Had to take 2 shuttles to pickup depot. Car was not very clean inside

Pros: Good car efficient

Cons: Very difficult to understand the agent, very upselly experience

Pros: Friendly, efficient, courteous, professional

Cons: rental desk speed.

Pros: Wasn't even able to pick up vehicle and haven't received a refund. They are not located in the airport like description

Cons: Wasn't even able to pick up vehicle and haven't received a refund. They are not located in the airport like description

Pros: Clean car, easy check in and check out.

Cons: Distance from airport (and two bus transfers) to get to our flight (30 minutes). Airport had other issues.

Pros: Nothing

Cons: They charged me another 449$ but they said that was a deposit!!!!

Pros: I never received the car at the pickup location because I didn't have a credit card with me. I'm requesting a full refund.

Pros: Had to return. 1st rental as it was vibrating like crazy. Second car was fine

Cons: Insufficient counter help during a busy time

Pros: It was quick to check in and the shuttle drivers were very helpful with my luggage and answering me questions. There was no compact cars available when I got there and the second representative which approached me to help me up, gave me a free upgrade. He was friendly and accessible. We as travelers need people like him especially when we are tired, alone, and traveling with a dog.

Cons: The initial representative who checked me in wasn't friendly. The person who received my car was like in a rush to get me out and I did not have time to ask her detailed questions why she could not find the initial agreement about the gas that was cheaper than outside. I saw on my receipt that I was charged $4 dollars per gallon. If I would know that I would fill out myself because it was cheaper outside. I got charged $50 extra for cleaning a few hair dogs. I was not informed about this initial

Pros: Car was great, low mileage, relatively new and better than what I expected.

Cons: The insurance seemed expensive and I am not sure it was necessary but will be more aware next time

Pros: When we arrived it was late, earlier and during the week so there was no line up. Dropping the vehicle off was so easy. Someone was there right away to check everything.

Cons: I was convinced to get an upgrade by the attendant who helped me, she said it would only be $27 American for an upgrade. When I had already left the company and was looking at my credit card statement and it was double what I had booked with DiscoverCars.com. It was $27 a day, not over all. Very disappointed and felt like I had been duped. When we received the car there was still garbage from previous occupant and it was not washed or vacuumed inside and out. We cleaned the vehicle

Cons: I brought my own full coverage insurance with me and at the counter they didn't even see it and they told me that they didn't accept it and because I want problems you have to accept that they gave me the one they offered me

Pros: Fast and great shuttle service.

Pros: Got the type of car I wanted.

Cons: Exterior of car was dirtier than any that I have previously rented from FOX.

Pros: All operations

Cons: Second shuttle ride to get to fox. Pushed additional charges

Pros: The initial shuttle to the rental started the trip off as a negative as we waited for almost fourty minutes w/no communication whatsoever… Finally, upon arrival at the rental site, I felt like I was at the DMV. Waited on location for another 45 minutes!! Imagine flying for 6 hours, finally getting to your destination - getting a car, and waiting for over an hour and a half??!!! To top it all off, the car was filthy, smelled of smoke, marihuana, and was clearly not cleaned inside

Cons: The care was filthy, reeked of smoke and marihuNa. The car was filthy on the exterior, and had to be wiped down before we even left the lot… After waiting 1.5 hours i just wanted to gwt going and didnt mention this to the staff… The needs service light was on the entire trip (80k miles on vehicle) which always made me wonder if/when this is when the car is going to crap out because they are clearly not maintained… Def not worth the aggravation & frustration for the small amount of money saved!!

Pros: person was a please to deal with

Cons: didn't have the van I ordered and the next van they had was a Ford Transit van which would not fit at the hotel I was at. They offered a Toyota sienna van which is the same as the caravan I ordered but they charged me an extra 45 a day to get that van. was not impressed.

Pros: Agent at desk

Cons: cars not being maintained

Pros: Friendly, efficient.

Cons: Fox rental in Las Vegas charged us for insurance we didn't need. Only discovered when returned from trip.

Cons: We had an emergency on the road and the help desk took too long to respond and eventually gave us wrong information that they will supply a new car at the next hotel on the trip. This never arrived, though we were lucky that the original car worked fine in the end.

Pros: Fast and friendly.

Cons: Nothing.

Pros: They try hard but it’s hopeless there. Sad DMV like prison understaffed and everyone is miserable.

Cons: Some customer cut the whole line and took a half an hour to get his car while we all had to wait as there was not open windows.

Pros: Quick and easy no hassle service, fast return.

Cons: It took a significant amount of time to get up to the counter to rent my car. My name was transposed (first name last) so originally they couldn't find my reservation. That delayed things as well.

Pros: Nothing

Cons: The customer service rep

Pros: Nothing. The place was dirty & ghetto & not at the airport like advertised! It was 2shuttle buses away!

Cons: Everything was horrible. They wanted a $400 deposit for the car because of a debit card so the hold was over $700! Then this site kept deposit even though I never got the car it was past the red cancel date! Just garbage.

Pros: Great price

Cons: Long line

Cons: Long wait for shuttle Bus and not the best signage at airport and again long wait mostly at airport.

Cons: Car was not clean. It was supposed to have been a non smoker car. But absolutely reeked of cigarette smoke.

Pros: Cheap, fast, efficient.

Pros: Front desk people were very friendly

Cons: The return guy in the lot was extremely rude to my wife

Pros: Nothing

Cons: I didn’t like that they charged me for gas when I put gas in the car when I returned the car and I wasn’t able to reach anyone! I didn’t like that I had to return two cars because of them being in very poor condition! This was by far the worse car rental experience I have ever had!!!

Pros: friendly and knowlegeable staffs

Pros: nothing. I will not rent from Fox again

Cons: Customer service, the car was dirty and dents and scratches everywhere... Not friendly

Pros: Never again.

Cons: Everything

Pros: Affordability

Pros: The manager answered all my concerns in regards to the damages the rental had already.

Cons: No mention of a walkthrough with a rental agent. Saw the relatively poor condition of the car and had to wait in line in order to clarify that I would not be charged. Therefore, the process took a lot longer than anticipated.

Pros: the service ok but wrong information on price

Cons: well #1 the price i paid for online was completely and totally different from when i picked up car. cost me around $300 more than my actual. online reservation confirmation ....and the ironic strange part about it was that the gentleman helping us at the counter said that 99% of costomers were saying the same thing we were complaning about when picking their rental vehicles up !!!! He also explained that buying online from "3rd party" businesses cant be trusted !!! wat the heck ???? so scam?grt!

Pros: Great, customer service the first car I was sent to was dirty on the inside. The customer service representative didn’t hesitate to put me in something clean and newer!

Pros: Nothing stands out

Cons: Nothing stands out.

Pros: It’s was not a great experience

Cons: The lady didn’t know what she was doing and even had my name wrong

Pros: The price of rental car.

Cons: N/A

Pros: The drop off was fast and efficient.

Cons: We had to wait in a long line to pick up the Rental Car.

Pros: Shuttles very available.

Cons: N/A

Pros: Reps were friendly and efficient

Pros: Easy return...

Cons: Dishonesty referring about gas prices.

Pros: The shuttle driver and rental agent friendly.

Cons: overpriced rental cars.

Pros: The personel is kind

Cons: 1. Fox charged for a full tank when I picked up the car with the tank empty. 2. Fox did not respond my e-mails

Pros: Once we got to a customer service rep she was excellent! They need more help!

Cons: Horrible long wait!

Pros: They offered the best price

Cons: 2 separate shuttles and very slow desk staff

Pros: Very nice front desk lady helped me

Cons: Car quality was terrible- smelled so bad that it stunk up my clothes

Pros: I was desperate. The mainstream rental car companies were all sold out.

Cons: This was the lowest/subpar rental car company I've ever encountered.

Pros: kind staffs, close to city and airport, unlimited mileage, cheap price

Cons: N/A

Pros: The staff was very good

Pros: Nothing

Cons: I held on the phone for 4 hours to tell them about the issues I was having with car. A/c didn’t work, passenger door did not open from the inside & the car smelled like pot.

Pros: Nothing

Cons: Not actually at airport. Long wait at counter ..45 minutes , wrong car which was dirty.

Pros: drop off was quick and easy

Cons: location is way off of airport property (2 shuttles to get there). The facility is very run down and unkempt (paint peeling from exterior, inside drop ceiling is missing tiles and stained, bathroom was very dirty).

Pros: Easy, shuttle from the airport and back

Cons: COVID-19 makes everything suck

Pros: The reasonable price

Pros: Very good cars, no prob at all. Will rent again if needed

Cons: Actually everything fine. Location is off airport but I did not have any trouble to reach airport. Very good transportation available

Pros: nice n fast ppl

Cons: N./A.

Pros: Checking was pretty quick.

Cons: I liked it all.

Pros: Nothing. Took an hour to pickup a dirty car

Cons: Service agent was fine once I got to the desk. Need more agents

Pros: waited over 30 minutes in line to get car

Pros: Ability to select the vehicle you wanted, after you were told the category and location of the vehicle.

Cons: The wait for a clerk to process the paperwork in order for me to pick up the car. Apparently, there was a need for more than 2 clerks on the day that I picked up the car.

Pros: Nothing

Cons: Everything

Pros: The employees were all friendly.

Cons: it took an hour and a half to finally get a car. It was exactly 110 degrees in Vegas, and we only had one car to choose from. And that car's air conditioner was blowing hot air!

Pros: The car was sufficient

Cons: The man at the counter and his lack of engagement with me. The lack of instruction about getting my car from the man at the desk. The car's inside window was dirty, the seats had stains, the tires were only fair. The car alignment was off and pulled to the right.

Pros: Nothing, worst company I ever rented a car from

Cons: Poor location, charging for shuttle bus to airport, smelly dirty interior cars, old cars average 2 to 3 years.

Pros: friendly staff and good cars

Cons: terribly understaffed at the desk, over 1 hr in the queue to pick up a pre booked car.

Pros: Two for from las Vegas airport

Cons: Very slow. Counter service

Cons: You have to use two transfer buses to get to the location and move baggage twice. That is a real pain.

Pros: good Location & good service

Cons: Staff was well trained

Pros: Fairly efficient and effective pick up. We found an issue with the initial car we picked up and returned it and they were very fast in facilitating a change in the car.

Cons: The person we spoke to initially at the Fox desk was very abrupt and non welcoming as well as very pushy to buy further products. The second person we spoke to was the complete opposite.

Pros: We got to choose our rental car which was nice

Cons: It took a while to get our car, and their procedure is a bit different than other car companies so it took us a while to figure it out.

Pros: It was quick and easy to return and pickup.

Cons: The car wasnt as clean as I was expecting

Pros: Car very clean inside Very cheap Very quick to drop off Guy who served me at the desk on pickup was a nice lad and funny

Cons: Took longer waiting in the queue to pick up car than it did at immigration Have to get a shuttle to a shuttle to a car park in middle of nowhere. Takes far too long which means you have to leave early on your last day. Service at the desk was sloowwwwww

Pros: The price

Cons: Everything. Terrible customer service. Really far from the airport and they make you wait in a long line up just to pick up your car. Then they try to upsell you. No thanks!! We were an extra two hours after landing just to get our car and it was dirty! Never again. Agents were rude and didn’t care.

Cons: Long line when picking up the vehicle. Vehicle showed “required maintenance” for the entire rental period. I was charged differently from the original rental voucher. I needed to ride two shuttle buses to get to airport.

Cons: Distance of pick-up/drop-off from airport.

Pros: Proved easy to drop the car off.

Cons: Forced to take out extra insurance at the counter.