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FOX at Las Vegas Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: person was a please to deal with
Cons: didn't have the van I ordered and the next van they had was a Ford Transit van which would not fit at the hotel I was at. They offered a Toyota sienna van which is the same as the caravan I ordered but they charged me an extra 45 a day to get that van. was not impressed.
Pros: Agent at desk
Cons: cars not being maintained
Pros: Friendly, efficient.
Cons: Fox rental in Las Vegas charged us for insurance we didn't need. Only discovered when returned from trip.
Cons: We had an emergency on the road and the help desk took too long to respond and eventually gave us wrong information that they will supply a new car at the next hotel on the trip. This never arrived, though we were lucky that the original car worked fine in the end.
Pros: Fast and friendly.
Pros: They try hard but it’s hopeless there. Sad DMV like prison understaffed and everyone is miserable.
Cons: Some customer cut the whole line and took a half an hour to get his car while we all had to wait as there was not open windows.
Pros: Quick and easy no hassle service, fast return.
Cons: It took a significant amount of time to get up to the counter to rent my car. My name was transposed (first name last) so originally they couldn't find my reservation. That delayed things as well.
Cons: The customer service rep
Pros: Nothing. The place was dirty & ghetto & not at the airport like advertised! It was 2shuttle buses away!
Cons: Everything was horrible. They wanted a $400 deposit for the car because of a debit card so the hold was over $700! Then this site kept deposit even though I never got the car it was past the red cancel date! Just garbage.
Pros: Great price
Cons: Long line
Cons: Long wait for shuttle Bus and not the best signage at airport and again long wait mostly at airport.
Cons: Car was not clean. It was supposed to have been a non smoker car. But absolutely reeked of cigarette smoke.
Pros: Cheap, fast, efficient.
Pros: Front desk people were very friendly
Cons: The return guy in the lot was extremely rude to my wife
Cons: I didn’t like that they charged me for gas when I put gas in the car when I returned the car and I wasn’t able to reach anyone! I didn’t like that I had to return two cars because of them being in very poor condition! This was by far the worse car rental experience I have ever had!!!
Pros: friendly and knowlegeable staffs
Pros: nothing. I will not rent from Fox again
Cons: Customer service, the car was dirty and dents and scratches everywhere... Not friendly
Pros: Never again.
Pros: The manager answered all my concerns in regards to the damages the rental had already.
Cons: No mention of a walkthrough with a rental agent. Saw the relatively poor condition of the car and had to wait in line in order to clarify that I would not be charged. Therefore, the process took a lot longer than anticipated.
Pros: the service ok but wrong information on price
Cons: well #1 the price i paid for online was completely and totally different from when i picked up car. cost me around $300 more than my actual. online reservation confirmation ....and the ironic strange part about it was that the gentleman helping us at the counter said that 99% of costomers were saying the same thing we were complaning about when picking their rental vehicles up !!!! He also explained that buying online from "3rd party" businesses cant be trusted !!! wat the heck ???? so scam?grt!
Pros: Great, customer service the first car I was sent to was dirty on the inside. The customer service representative didn’t hesitate to put me in something clean and newer!
Pros: Nothing stands out
Cons: Nothing stands out.
Pros: It’s was not a great experience
Cons: The lady didn’t know what she was doing and even had my name wrong
Pros: The price of rental car.
Pros: The drop off was fast and efficient.
Cons: We had to wait in a long line to pick up the Rental Car.
Pros: Shuttles very available.
Pros: Reps were friendly and efficient
Pros: Easy return...
Cons: Dishonesty referring about gas prices.
Pros: The shuttle driver and rental agent friendly.
Cons: overpriced rental cars.
Pros: The personel is kind
Cons: 1. Fox charged for a full tank when I picked up the car with the tank empty. 2. Fox did not respond my e-mails
Pros: Once we got to a customer service rep she was excellent! They need more help!
Cons: Horrible long wait!
Pros: They offered the best price
Cons: 2 separate shuttles and very slow desk staff
Pros: Very nice front desk lady helped me
Cons: Car quality was terrible- smelled so bad that it stunk up my clothes
Pros: I was desperate. The mainstream rental car companies were all sold out.
Cons: This was the lowest/subpar rental car company I've ever encountered.
Pros: kind staffs, close to city and airport, unlimited mileage, cheap price
Pros: The staff was very good
Cons: I held on the phone for 4 hours to tell them about the issues I was having with car. A/c didn’t work, passenger door did not open from the inside & the car smelled like pot.
Cons: Not actually at airport. Long wait at counter ..45 minutes , wrong car which was dirty.
Pros: drop off was quick and easy
Cons: location is way off of airport property (2 shuttles to get there). The facility is very run down and unkempt (paint peeling from exterior, inside drop ceiling is missing tiles and stained, bathroom was very dirty).
Pros: Easy, shuttle from the airport and back
Cons: COVID-19 makes everything suck
Pros: The reasonable price
Pros: Very good cars, no prob at all. Will rent again if needed
Cons: Actually everything fine. Location is off airport but I did not have any trouble to reach airport. Very good transportation available
Pros: nice n fast ppl
Pros: Checking was pretty quick.
Cons: I liked it all.
Pros: Nothing. Took an hour to pickup a dirty car
Cons: Service agent was fine once I got to the desk. Need more agents
Pros: waited over 30 minutes in line to get car
Pros: Ability to select the vehicle you wanted, after you were told the category and location of the vehicle.
Cons: The wait for a clerk to process the paperwork in order for me to pick up the car. Apparently, there was a need for more than 2 clerks on the day that I picked up the car.
Pros: The employees were all friendly.
Cons: it took an hour and a half to finally get a car. It was exactly 110 degrees in Vegas, and we only had one car to choose from. And that car's air conditioner was blowing hot air!
Pros: The car was sufficient
Cons: The man at the counter and his lack of engagement with me. The lack of instruction about getting my car from the man at the desk. The car's inside window was dirty, the seats had stains, the tires were only fair. The car alignment was off and pulled to the right.
Pros: Nothing, worst company I ever rented a car from
Cons: Poor location, charging for shuttle bus to airport, smelly dirty interior cars, old cars average 2 to 3 years.
Pros: friendly staff and good cars
Cons: terribly understaffed at the desk, over 1 hr in the queue to pick up a pre booked car.
Pros: Two for from las Vegas airport
Cons: Very slow. Counter service
Cons: You have to use two transfer buses to get to the location and move baggage twice. That is a real pain.
Pros: good Location & good service
Cons: Staff was well trained
Pros: Fairly efficient and effective pick up. We found an issue with the initial car we picked up and returned it and they were very fast in facilitating a change in the car.
Cons: The person we spoke to initially at the Fox desk was very abrupt and non welcoming as well as very pushy to buy further products. The second person we spoke to was the complete opposite.
Pros: We got to choose our rental car which was nice
Cons: It took a while to get our car, and their procedure is a bit different than other car companies so it took us a while to figure it out.
Pros: It was quick and easy to return and pickup.
Cons: The car wasnt as clean as I was expecting
Pros: Car very clean inside Very cheap Very quick to drop off Guy who served me at the desk on pickup was a nice lad and funny
Cons: Took longer waiting in the queue to pick up car than it did at immigration Have to get a shuttle to a shuttle to a car park in middle of nowhere. Takes far too long which means you have to leave early on your last day. Service at the desk was sloowwwwww
Pros: The price
Cons: Everything. Terrible customer service. Really far from the airport and they make you wait in a long line up just to pick up your car. Then they try to upsell you. No thanks!! We were an extra two hours after landing just to get our car and it was dirty! Never again. Agents were rude and didn’t care.
Cons: Long line when picking up the vehicle. Vehicle showed “required maintenance” for the entire rental period. I was charged differently from the original rental voucher. I needed to ride two shuttle buses to get to airport.
Cons: Distance of pick-up/drop-off from airport.
Pros: Proved easy to drop the car off.
Cons: Forced to take out extra insurance at the counter.