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York Car Rental at Toronto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Staff were unhelpful, we’re not able to provide proof of cancellation that we never received nor evidence that we would not be billed for a rental that we never received. 3 staff behind the counter with only 1 assisting customers.
Cons: Left us stranded without a rental and without an alternative as our rental was not available.
Pros: Easy and great car
Pros: I found your company and the suppliers did not have empathy for their consumers. I rent a car, on your website I’ve seen cars with limited and unlimited KM, I chose the unlimited car. When I when to pick the car, they said I can’t leave the province. The costumer service lied by saying I was going abroad that is not true, I was going to Montreal. I did pay for insurance, as I did not get the car, your company should reverse it. Your consumers refused and trying showed me a lot of excuses, sayin
Pros: Very courteous and helpful, was prompt and there were no complaints.
Cons: The insurance is way too expensive. $39/day is too high.
Pros: Great experience with York car rental
Cons: I was not informed properly about the conditions of the insurance that it had a deductible so expensive. I was victim of an attempt to rober the car that obviously was not my responsability. With these kind of information given by these rental agents I strongly don't recommend York Car Rental. In addition, they still don't return me the deposit that took on hold.
Pros: You steel people money
Cons: Business like yours should be banned
Pros: Good efficient service. Nice car. I read the policy wrong on kilometers so be careful if you take car out of province, even for a few hours as it limits your overall kilometers. My mistake.
Pros: i did not pick up the car
Cons: i did not pick up the car
Pros: Clean and new car, with apple car play
Cons: Long shuttle, HIDDEN CHARGES! ! Small print.
Pros: they were kind enough to wait for me to rent the car.
Cons: I had to return the first car given cause it had the engine light on, the box loose-unlocked, the radiator water reservoir empty. But a maintenance fee charged!
Pros: Absolutely nothing.
Cons: Shady business practices. Refused to change the name of the primary driver even though all other companies would have no problem cancelling and rebooking and already-paid reservation. I recommend you remove them from your website, they are not a legitimate car rental company. Wasted $500USD
Pros: Cost Efficiency
Cons: Lack of vehicle mainteance, lack of professional advice at the time of trouble/breakdown and lack of accountability in their duties.
Cons: they have no real infrastructure in place for roadside assistance and repairs when traveling long distances. the rep wasn't familiar with our service contract/ insurance
Pros: Very efficient.
Cons: Rude, short, not helpful
Pros: friendly and efficient
Pros: Nothing. Incredibly low quality service & rude staff
Cons: Their attempt to charge 6x more the deposit than what was stated on my booking confirmation.
Pros: The car was dirty and dusty. Multiple obvious scratches and dents were found but the staff did not take the initiative to mark on the paper. I had to monitor him to do it one by one.
Cons: Its not a trust worthy company.
Pros: The worst.Will never even try to rent a car from you again.
Cons: I don’t think I received any service.The car rental agency declined to provide me a car because I had a G2.I was told by the representative that my money would be refunded but the representative at york.I left thinking my money would be refunded but I never received any refund after contacting customer support.
Pros: Ability to call and speak to an agent; professionalism of engagement at pick-up and drop-off
Cons: Shuttle delays & fact that I had to wait for a car to be delivered
Cons: I sent the complaint on September 3, no response.
Cons: Everything. I never got my car. There was no follow up to my request to speak to someone. I still have only spoken to a call center. There was no emergency number left for after hours. It was abominable.
Pros: Ease of rental; upgrade of car
Cons: They didn’t seem fully aware of the terms offered by Discover - I had to show them it included free extra driver
Pros: Appalling. Rude, unhelpful and did not inform neither us nor Discover Cars that they don’t provide baby car seats
Cons: See above
Pros: Not a single thing I liked about this car rental through Discover and York Car Rental, worst car rental experience in my 32 years of car rental experience
Cons: Not a single thing I liked about this car rental through Discover and York Car Rental, worst car rental experience in my 32 years of car rental experience
Pros: Overall it was friendly and good
Pros: The car was clean and
Pros: While the flight arrived late the car was not available on the same day and the rental agent has total disregard of the actual flight's arrival. The next days phone call to the Discovery Agent was extremely poor with total disregard to the circumstances outside the control of the client. The rental-agent's was rude! Hence I'll not use Discovery ever again and will advise my friend/colleagues to do the same, since quality measured how/when a client's problem is solved and just collecting money
Pros: Fast, friendly
Cons: No complaints
Pros: Friendly and helpful. Best experience I've ever had with car rental agents.
Pros: provided details of billing
Cons: The fact that info was not fully disclosed on the ad
Cons: York people are disgusting. They charged us for $1500 for a tear in rear bumper which we didn’t cause. We just couldn’t see it at the first place since car was not clean enough . They sent a quote which charged us $360 for not being able to use the car which is nonsense. The car can operate easily! Also, they were looking for a spot in the back when we returned the car, it looks like a scam. Extremely unhappy and dissatisfied .
Pros: Not much, they did up grade my rental at no cost but I think that was because it was the o my car they had at that time.
Cons: My flight was 20 minute late. Then I spent 30 minutes waiting for the shuttle and then 30 minutes waiting at the rental desk. They informed me my reservation was locked and my car was gone because I was 1 hr past pickup time. We waited 3hrs for them to unlock my reservation and get a car. It was a very disappointing experience. Im the words of Jerry Seinfeld……you can take the reservation you just can’t hold the reservation!!
Pros: The car was clean and the pick up and drop off went smooth.
Cons: The damage waiver insurance was very expensive with 50 CAD per day for a standard car. The deductible of 1500 CAD is a lot for a standard car. Also the representative was very pushy and hastily to sign the contract. I didn’t get any time to read the contract carefully. The location is little difficult to find as it there is no sign at the mainroad as their desk is in holiday inn hotel.
Pros: The car was very clean
Cons: They made us buy insurance even though our credit card said they had full coverage insurance. Major dislike.
Pros: fast friendly and helpful when we had a flight cancelled, York was great and made sure we taken care of.
Pros: Dropping off the car was fast and effortless. Although I found it strange that they wouldn't let me be involved in the final inspection of the vehicle.
Cons: Even though I had changed the primary driver to be my husband so that he could collect the car they wouldn't allow him. We spent over $100 in cab fare taking him to the car rental pickup location and then back to our hotel after they wouldn't let him collect the vehicle. I then took a cab to the pickup location. When I arrived I was met with rudeness and comments about having to wait 2 hours for my rental because I was "late". Customer service was not a priority even though I was kind and upbeat
Cons: the front agent and wait time to pick up the car
Pros: Nothing really liked
Cons: Complexity in insurance, Limited mileage, asking for a high insurance cost (2days= 107 CAD extra), pushing to give a good google review at the counter with an exchange of a bit extra mileage (denied to take extra mileage!). Not accepting Credit card insurance coverage etc. etc. etc.
Cons: The agent at the desk upon returning the car was totally oblivious of my presence when I went to return the car. He didn't even have the courtesy to greet me, acknowledge my presence or state that he would attend me shortly till I had to interrupt him staring at the computer screen.
Pros: Not much
Cons: I was really displeased with the service provided with York rentals. The rental agent at pick up was rude and really trying upsell me. There is also absolutely not reason why I need my car insurance to rent a car. A $1000 deposit is also an absolutely outrageous amount. I will not use this company ever again.
Pros: Car was dented and ma Maintenance required light was on
Pros: Very accommodating and friendly.
Cons: Condition of car (horn) and was difficult to get in/out of.
Pros: The tone and manner is not friendly. They charged us $3000 as we had a stone break on the windshield. That should just be fixed in $1000 or what. Though we had insurance to full cover the loss but that is definitely over charged!😠
Cons: They charged us another c330 for Toll which did not belong to my rented car. Though I write up to appeal and they refunded, I still need to bear the currency exchange charge to my credit card. They made mistake and that incurred my lost, it is ridiculous😤
Pros: Very straightforward to deal with. Quick pick-up and drop off.
Pros: Looking at the negative reviews i thought will not have
Pros: I had read negative reviews but was pleasantly surprised by the customer service and condition of the vehicle.
Cons: Pick up and drop off took a little longer than I expected but in all fairness, they were fairly busy on the drop off day.
Pros: Because there was no car in this location to pickup, and told to wait hours to pickup my in advanced paid car ,they took my reservation money without refunding me back
Pros: Evan though they where located off site/Airport they provided a courtesy bus to and from the Airport.
Cons: When we return the car, the staff said that the carpets are too dusty and asked us to vacuum them otherwise will charge extra to cleaning. We rented the car for 2-WL, those dirt were brought by the kids when they got in the car after stepping on the snowy road. We had rented many cars in all different counties but we had never received any complaint from the rental car company about this kind of nature dirt. Non-sense!
Pros: It was good value for money. I did pay by for the extra insurance for the 10 day duration. The car did contain a snow brush thankfully.
Cons: Both pick up and drop off took quite a while due to there only being one employee. I did not get the car I reserved. The service light was on and I received the car with no screen wash. Which is a must in the winter months The car had no snow tires on it, considering this was Canada I expected it to and there was a major snowstorm whilst I was there. Made for scary driving
Cons: The agent at the front desk when I arrived 12/30/2021 was extremely rude and disrespectful . If I had had an option I would change the rental car . He denied to give me his name and he repeat only "take or leave it !!". All the rest were fine including drop of with the at the Holliday Inn
Pros: Holiday Inn ,600 Dixon road
Pros: see below
Cons: They're mostly curtoseyous & professional + cleaner cars compare to couple of other small sized near aiport area car rental places, here much better but has just another 15-20% room for improvement to close the gap to get 10 or 5*, also they are reluctant/ couldn't give ride back to Airport after returning the car within their closing hours( mind you within 3-4-5 mts before closing is still their business hours &we're the very regular returning customers for the 5th+ time too) twice.
Pros: The vehicle purchased wasn't available but we were upgraded to an excellent alternative, which was brand new, low mileage, possessed lots of features and was very clean.
Cons: We were involved in a small collision. The third party accepted fault and provided insurance details to cover the damage cost. York Car Rental were not interested in this, and we were forced to pay a maximum 3,000 CAD deductible, plus approx. 900 CAD in local taxes to release our 500 CAD deposit, without assessment of damage cost. We were told to secure a refund from DiscoverCars, putting us almost 4,000 CAD out of pocket in the interim for what were minor damages. Completely unacceptable.
Pros: Friendly, courteous staff
Cons: Prompt return process with time for a quick snack before the shuttle to the airport.
Pros: Both guys we dealt with on pick up and drop off were very friendly and accommodating.
Cons: We had booked a vehicle with unlimited kilometres but that changed to 100/day when we told them we were going to New York for the day. However, we were able to negotiate enough kilometres for our entire trip without going over.
Cons: Discover cars cancelled my rental as a wrong price was quoted on line. There was an alternate provided at a higher price so we decided to take it and pay the extra. When we got to the rental agency they did not have our reservation. NICE in Toronto no rental car and no communication from discover. NEVER AGAIN
Pros: Extremely worse service from Biswas. He agreed to give us car that we had booked for a day before. When we went there by uber($25 ) he said that we have to come on the day of car booked . Being a supervisor as he said that he was , we didn’t expect a bad customer service. Than he agreed to give us the car but a lower car model. And said there are no other cars to give. When I asked him that I would to checked in car park plot he refused. We were there for good couple of hours.
Cons: He tried to give a car for which we had not asked for. He said he was a supervisor but he dealt with us in a very bad attitude. It made us feel that he would flog any car to brown people because he is in Canada and probably a Canadian citizen. So he thinks he can speak to brown people anyhow. He must have given a bad service to brown people who wouldn’t understand English.
Pros: value for money
Cons: to familiarise with the car you have to keep asking questions
Cons: Took almost an hour to pick the car up as it was a still being cleaned despite us arriving on time. Received a slightly smaller car than booked. The car was a very basic model compared to the pric paid and we had an issue with the check engine light coming on several times, which York Car Rental dismissed as something to do with the temperature changing during our rental when there was clearly something wrong with the vehicle. While we didn't break down I would not book from this company again.
Pros: Easy and frequent shuttle bus service between airport and rental
Cons: Car not clean on the outside. Android auto disabled.
Pros: Completely ripped off at return. Charged 200 extra as I was 2 hours late. Had to put a 3500 deposit since I didn’t take out their insurance. Tiny desk in a hotel so seemed a bit sketchy.
Pros: Nothing at all would never use again
Cons: The car wasnt for ready for two hours after our contracted rental time
Cons: Non response from customer support.
Pros: Great staff, they made the process of renting a car easy and quick, very nice clean car as well.
Cons: Nothing, will use them again on my next trip to Toronto!
Pros: Once I arrived at the pickup counter I was served immediately.
Pros: Horrible service
Cons: I didn’t even recieve a rental and they won’t return my deposit
Pros: The car and drop-off were great
Cons: There were no cars available despite booking 1 month in advance and this caused severe disruption to our wedding plans. We also paid for cabs both ways to the rental agency which were not covered, we incurred an expense.
Pros: Fast and speedy
Pros: The agent at York Car rental was so kind and generous. I was having issues with my visa card, and he drove me to a bank to get it sorted. Now THAT is customer service.
Pros: Most disappointed disgusted and unhappy services I received what’s so ever.
Cons: Cancel my ride for no reason, I left alone with my family middle of no where. Unprofessional staff, no advance notice. Complete BS.
Pros: the manager was the great experience
Cons: POssibly lack of inventory, and not a clear advertisement. As it was clearly advertised as UNlimited and later when I got the car they said only in the province of Ontario!!!
Pros: The car was in good condition and it was super clean.
Cons: The representatives were not helpful at all, and they misguided me about the mileage of the car. I was charged extra and the representative was really rude.
Pros: It was ok. Very disappointed of customer service and misrepresentation of my issues
Cons: Gentlemen at desk was very apologetic.
Pros: The agent named Abby is nice and friendly and knows what he is doing.
Cons: Everything seema ok.
Cons: One small desk! One employee too do intake and car returns. Long lineups at times.
Pros: The vehicle was in great condition and the rental process was smooth. Unlimited kilometers was a nice bonus.
Cons: There was only one representative and the customer in front of me took about 25 minutes. Luckily I was not in a rush upon arrival but this might have been different if I was returning a car and needed to catch a flight on time.
Pros: Attendant was friendly and helpful.
Cons: My booking voucher was not honoured at pick up time. Desk Agent told me I can accept his new terms or go away. I had a family vacation planned and was pressured to do as he said. But now I am going to fight this scam. If my original booking details are not not respected, I will be contacting CBC marketplace to discuss my experience.
Cons: everything was different than expected, was way more expensive than i was quoted and the staff waS not very friendly