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Thrifty at Phoenix Sky Harbor Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: You did nothing
Cons: No rental for hours No incentive for missed time Refused to cancel my rental Lack adequate customer service
Cons: Car was not available. Under staffed. Had to wait hrs just to check in then was told it would be several more hours before car would be available.
Pros: Offered exchange for car with problem, efficient then
Cons: Took way too long to get car at initial pick up
Pros: Very very quick. Much quicker than other agencies at the counter and picking up the car afterwards. Much appreciated!
Pros: efficient and courteous agent
Cons: old model vehicles
Pros: Facile check in experience. Upgrade for free.
Pros: Great price, easy to drop off.
Cons: Not enough help to service the existing reservations. Was told there was a two hour wait, because of staffing issues. Wait was actually 45 min...which also seemed excessive. Thrifty was not "thrifty"!
Pros: The Kia Rio was good. Price was reasonable.
Cons: 2 hour wait in second line to pick up car in garage area.
Pros: Nice car, efficient staff, but greatly understaffed.
Cons: It took 3 hours to stand in line at Thrifty & get my car!!!
Cons: Had to wait 25 min for a car. I asked to downgrade for an available car and they would not let me. I could upgrade to SUV for $100 more
Pros: Nothing really.
Cons: Extremely long wait time to get car (over 2 hours in line, only 1 representative was working at the desk on a busy day, and another hour to actually get the car, and then they did not even have the size of car requested. Staff were very unhelpful.)
Pros: Price and car availability
Cons: Waited over one hour in line to check in for car.
Cons: Not enough agents, 2 hour wait to get the vehicle from Phoenix Airport
Pros: The car had a lot of scrapes and marks on it.
Cons: Thrifty Rental Car I picked up my rental car from your terminal @ Phoenix Sky Harbor Airport this past Thursday. My wife and I had to wait about an hour and a half in line to get to a person @ a counter there. My booking was pre paid in full before arriving @ the counter. I was 8th in line w "3" Thrifty representatives working with 8 potential counters. The line behind me grew to about 3 blocks long shortly after I got to line. It took me over an hour to get my car which was dented & smelled
Pros: It took for than 3 hours from the time we lined up to get to the rental desk! Awful! Worst rental location ever!!