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Europcar at Phoenix Sky Harbor Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Agent (Fox company) never heard about Croatia and could not find it for 15 minutes in computer, while outside temperature was over 40 Celsius.
Pros: Coverage & rates
Cons: Long wait in Phx
Pros: Not much due to the miss-selling of a product the agent knew we wouldn't need. If were re-imbersed for the cost of the sat-nave then my opinion would be favourable. We did like the car.
Cons: The fact we were miss-sold upgrades we didn't need and returned the car with half a tank but were not credited for this. The people we dealt with in Phoenix were charming and friendly but clearly motivated to up-sell insurance and other products rather than provide a high level of customer service
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Prepaid tolls are available for 11.49 USD per day.
If the customer declines Prepaid Toll Service, a penalty of 15.00 USD for each toll used in addition to the cost for each paid or unpaid toll will apply.
Please note that the prepaid toll service will cover only roads operated by the PlatePass Tolling Network. In case of driving on Non-PlatePass roads, the renter will be liable for any toll, or related fines, fees, or penalties incurred during the rental period, and the renter will be charged an administrative fee of 15 USD per toll (up to maximum of 90 USD per rental).
All additional services and extras purchased at the counter are subject to concession and state taxes.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): USA.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of entry/exit into/out of the country, 2 phone numbers (1 of which is landline).
Renters from the following country(ies): USA must provide the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, proof of home address (e.g. Utility bill), proof of liability insurance, proof of insurance that covers the rental vehicle for damage and liability, 2 phone numbers (1 of which is landline) in order to collect the car.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Residents of the following country(ies): USA, who use their own insurance, will be personally responsible for the full value of the rental vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card.
Cash, Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following States: USA - California, USA - Colorado, USA - Idaho, USA - Kansas, USA - Nebraska, USA - Nevada, USA - New Mexico, USA - Oklahoma, USA - Oregon, USA - South Dakota, USA - Texas, USA - Utah, USA - Washington, USA - Wyoming.
Crossing country borders is allowed to the following country: Mexico.
In order to travel to the following country(ies):Mexico, customer must purchase the following insurance policy(ies): Cross Border Pack.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/collection service is not provided.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off