Downtown, Lisbon, Portugal
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Surprice in Lisbon (Downtown)

Rua Américo de Jesus Fernandes, Lote G, 1800-023 Lisbon
00351 300 509 199
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Period outside of business hours
Mon:20:01-22:00
Tue:20:01-22:00
Wed:20:01-22:00
Thu:20:01-22:00
Fri:20:01-22:00
Sat:20:01-22:00
Sun:20:01-22:00
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Italy
Volkswagen Up
9/26/24

Pros: 1 hour to pick up the car. After 50kms I discovered there was no oil. The support told me to go to a petrol station and add oil, without even saying sorry. 1h to drop off the car, 30 mins to get the free shuttle.

Cons: Nothing
United States of America (USA)
Renault Captur
9/6/24

Pros: Car had an engine problem and literally stopped on the side of the road at 540pm. We immediately called the number provided. We could not get a live person only an automated WhatsApp agent. 2 hrs later someone tried to call but there was “no caller id”. We were an able to get a live person on the phone or WhatsApp. We had to get an Uber back to our hotel. Euro 40! The next day we were finally able to get ahold of someone but only after contacting discovercars.com. A Surprice worker called

Cons: On his personal WhatsApp. He said we needed to go back to the car and wait. On our vacation! We went to the Surprice location to personally report the issue. They told us to go back to t he car! The process was horrific and customer service worse.
Ireland
Renault Captur
7/28/24

Pros: Staff were very helpful
Canada
Toyota Corolla
5/22/24

Cons: The insurance chargé of $2400 or at the coûter $400 no faut.I hâte beeb fouiller like that
Portugal
Hyundai i10
5/9/24

Pros: efficiency and great prices
Cape Verde
Hyundai i10
1/5/24

Cons: I must pay 300 euros because the rim has a small scratche and I think the scratche was there since the begining.... I Think I was stolen. I´m very disapppointed.
Portugal
Renault Captur
12/11/23

Pros: nothing

Cons: i was screwed for an absolutely tiny like tiny scratch that was likely already on the car
Canada
Peugeot 3008
7/30/23

Pros: The agent we dealt with was friendly, quick and got us on our way quickly.

Cons: Surprice was good to deal with picking up and dropping off! No complaints here.
Israel
Peugeot 308 STW
7/5/23

Pros: Agent was polite

Cons: Cost of full coverage was more than the entire rental!
Canada
Toyota Corolla
6/30/23

Pros: Staff were friendly and polite.

Cons: Getting charged damage fee of 260 Eur for a paint transfer on door handle that clear was not from renter negligence and could have been removed for less than 15 Euros car buff product. That surcharge was excessive and the only disappointing aspect of our rental experience.
Israel
Toyota Corolla
5/5/23

Pros: The agent was patient and kind.

Cons: 1. Not the car I expected. 2. There was no Gasolin in the car at the time of receiving the car. Empty tank!
United States of America (USA)
Renault Megane
9/20/22

Pros: The rental car got us where we were going and back.

Cons: Difficult to find, address had a street name, no number. Took over an hour to pick up the car. Informed at the agency I had to pay a security deposit on the car, (1845.00 Euros) despite having full coverage insurance. Discovered when I returned the car that a wheel was scratched and was required to pay for the damages plus 64% administrative fee to have security deposit released and Surprice could not/would not provide proof that the security deposit was released.
United States of America (USA)
Toyota Corolla
8/23/22

Cons: The business model is a scam meant to rip off customers. I will never rent from here again.
United States of America (USA)
Toyota Corolla SW
8/22/22

Cons: We lost a lot of time waiting for got the car is a lot of people in a room waiting for the car and the environment is not really clean and healthy You news to put more people working behind the desk.
India
VW Polo
7/29/22

Cons: Tank should be given full
Netherlands
Citroen C3
7/27/22

Pros: The guys in the lot/garage helping to get the car and check damage etc were very helpful.

Cons: The clerks behind the desk
Vietnam
Mercedes Vito
6/26/22

Pros: The staff, the support, slow but helpful

Cons: Bad communications, not efficient organization, no hotline operator on duty
United States of America (USA)
Nissan Juke
11/7/21

Pros: Frienly and fast

Cons: When the car was given to me, they spent ONE SECOND to tell me it was like new,with no knicks nor dents. When I brought back..... It was several minutes, twisting, contorting, looking and inspecting from different angles as if to TRYING very hard to find the slightest knick! Really petty, and disgusting and unprofessional.
Ireland
Nissan Juke
10/20/21

Pros: The Car was nice and clean and fairly new. The agent I dealt with Ricardo Martins was very helpful and pleasant to deal with.

Cons: I tried on several occasions to phone and despite getting a handling agent I was always put through to an answering machine. After leaving several messages nobody phoned me back. I then sent an email requesting someone to contact as I wanted to extend my booking. Still nobody contacted me, Not even a reply to my email. This is just downright rude and very poor service. I had to get in the Car and drive 350 kilometers to resolve the issue.
Canada
BMW 1 Series
10/18/21

Pros: Nothing.

Cons: I didn't like it at all. Staff were not helpful.
Portugal
Citroen C3
9/13/21

Pros: very good quality price. Very fast pick up and drop off car.

Cons: I needed to prolongate my renting of two days. I struggle a lot to talk with someone and accomplished only via facebook
Portugal
Peugeot 208
8/25/21

Pros: Easiness on finding the company

Cons: The company you referred me oblige costumers to rent a device for automatic payment of tolls when there is a possibility of using tolls without the device. I didn't ask for the device in my contract and now I can't voluntarily pay for the service with the toll company because the device was active when I passed. The car rental company requires me to pay a fine of 36 euros for each toll ticket because the payment was associated with a device I didn't ask for. I consider this a scam.
Poland
Nissan Juke
7/11/19

Pros: Very good value for money. Clean, new car.

Cons: Horrible pick up arrangements. It took me approx. 2 hours to pick up the car! I am sure that it should be possible to do this function more efficiently. I have never queued so long for the car.
Portugal
Seat Ibiza
6/20/19

Cons: O carro foi entregue com o combustível na reserva. Foi necessário parar em um posto próximo onde o valor não é barato.
Portugal
Toyota Yaris
5/30/19

Pros: Quickly service tod dropp off the car

Cons: tires in poor condition
Israel
Nissan Qashqai
5/19/19

Pros: very easy

Cons: very easy
United States of America (USA)
VW Golf
3/6/19

Pros: Everything was fine until we dropped off the car and the agent was incredibly rude. They were trying to say that j
Norway
Fiat 500
5/24/18

Cons: We had some damage to the windshield and the agents were extremely unprofessional in handling it when we returned the car. When we questioned the repair sum we were quoted all three of them got up in our faces and shouted at us, when the only thing we wanted was some documentation to prove that this was actually the cost of repairing the damage.
Show more

Most Popular Car Rental Deals

Downtown
Mini
Volkswagen Up or similar
Volkswagen Up
  • 4
  • 2
  • 3
  • Man.
Surprice
$3.46 per day
Downtown
Mini
Hyundai i10 or similar
Hyundai i10
  • 4
  • 1
  • 3
  • A/C
  • Man.
Surprice
$3.48 per day
Downtown
Mini
Fiat Panda or similar
Fiat Panda
  • 4
  • 1
  • 4
  • A/C
  • Man.
Surprice
$3.48 per day
Downtown
Mini
Peugeot 108 or similar
Peugeot 108
  • 4
  • 1
  • 3
  • A/C
  • Man.
Surprice
$3.48 per day
Downtown
Economy
Peugeot 208 or similar
Peugeot 208
  • 5
  • 1
  • 5
  • A/C
  • Man.
Surprice
$4.10 per day
Downtown
Economy
Opel Corsa or similar
Opel Corsa
  • 5
  • 1
  • 4
  • A/C
  • Man.
Surprice
$4.21 per day
Downtown
Compact SUV
Renault Captur or similar
Renault Captur
  • 5
  • 2
  • 5
  • A/C
  • Man.
Surprice
$4.27 per day
Downtown
Compact SUV
Seat Arona or similar
Seat Arona
  • 5
  • 2
  • 5
  • A/C
  • Man.
Surprice
$4.27 per day
Downtown
Economy Elite
Seat Ibiza or similar
Seat Ibiza
  • 5
  • 1
  • 5
  • A/C
  • Man.
Surprice
$4.31 per day
Downtown
Economy
Citroen C3 or similar
Citroen C3
  • 4
  • 1
  • 3
  • A/C
  • Man.
Surprice
$4.36 per day
Downtown
Economy
Seat Ibiza or similar
Seat Ibiza
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Surprice
$6.51 per day
Downtown
Compact
Toyota Corolla or similar
Toyota Corolla
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Surprice
$12.32 per day
Downtown
Compact
Toyota Corolla STW or similar
Toyota Corolla STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Surprice
$12.89 per day
Downtown
Compact Elite Crossover
Peugeot 3008 or similar
Peugeot 3008
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Surprice
$13.45 per day
Downtown
Intermediate Elite
Dacia Jogger 5+2 or similar
Dacia Jogger 5+2
  • 7
  • 2
  • 5
  • A/C
  • Man.
Surprice
$23.57 per day
Downtown
Standard
Toyota Proace or similar
Toyota Proace
  • 9
  • 3
  • 4
  • A/C
  • Man.
Surprice
$34.80 per day
Downtown
Full-size
Peugeot 308 STW or similar
Peugeot 308 STW
  • 5
  • 3
  • 5
  • A/C
  • Man.
Surprice
$58.02 per day
Downtown
Economy
Renault Megane STW or similar
Renault Megane STW
  • 5
  • 3
  • 5
  • A/C
  • Man.
Surprice
$58.02 per day
Downtown
Premium SUV
Range Rover Evoque or similar
Range Rover Evoque
  • 5
  • 3
  • 4
  • A/C
  • Man.
Surprice
$113.50 per day
Downtown
Premium
Mercedes C Class or similar
Mercedes C Class
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Surprice
$135.99 per day
The above prices are only approximate and were last updated at 6:23 PM on 12/10/24. Prices may vary based on the booking dates, length of rental, and car class.

Downtown, Lisbon, Portugal

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1599.00), Theft Protection, Roadside Assistance (in the country of pick-up), Contract fee, Third Party Liability (TPL), Airport surcharge, Road tax, Free modifications, State Tax.
Rate excludes
Many highways in Portugal are tolled using only electronic means.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of 2.15 EUR per day up to a maximum of 21.53 EUR per rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 99 years.
A senior driver fee applies to drivers over the age of 75.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

Senior drivers 75 years of age or older who wish to rent a vehicle must purchase Additional Insurance.

In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): non-EU. A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, return flight ticket, flight information, boarding pass.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
When rental period exceeding 25 days, the deposit will be charged at the beginning of the rental.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.

In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
Visa Electron, American Express, Cash, Debit cards, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following country: Spain-Mainland. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
In no case will a refund be given for unused fuel.
Additional information
Winter tires are not mandatory in Portugal.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.

Pick-up & Drop-off
Mon:  08:00 - 20:00
Tue:  08:00 - 20:00
Wed:  08:00 - 20:00
Thu:  08:00 - 20:00
Fri:  08:00 - 20:00
Sat:  08:00 - 20:00
Sun:  08:00 - 20:00

Top Suppliers in Lisbon (Downtown)

Cael
Cael
Exceptional 9.2 / 163 reviews
+351213839700
Rua Braamcamp, 52-A, 1250-051 Lisboa
$21 - $242
Working hours
Mon:08:30-18:30
Tue:08:30-18:30
Wed:08:30-18:30
Thu:08:30-18:30
Fri:08:30-18:30
Sat:09:00-13:0013:59-18:00
Sun:09:00-13:0013:59-18:00
Rent Auto
Rent Auto
Exceptional 9.1 / 135 reviews
+351218966320
Av. D. João Ii - Estação Do Oriente | Loja G204 - Lote 1.07.15 - 1990-233, Lisbon
$10 - $63
Working hours
Mon:08:30-13:0015:00-18:30
Tue:08:30-13:0015:00-18:30
Wed:08:30-13:0015:00-18:30
Thu:08:30-13:0015:00-18:30
Fri:08:30-13:0015:00-18:30
Sat:08:30-13:0015:00-18:30
Sun:08:30-13:0015:00-18:30
Drive on Holidays
Drive on Holidays
Exceptional 9.1 / 79 reviews
+351935990311
Av. Álvares Cabral 45B, 1250-018 Lisboa
$7 - $55
Working hours
Mon:07:30-20:30
Tue:07:30-20:30
Wed:07:30-20:30
Thu:07:30-20:30
Fri:07:30-20:30
Sat:07:30-19:30
Sun:07:30-19:30
Drivalia
Drivalia
Very good 8.8 / 268 reviews
+351217818295
Rua Dr. Silva Teles 5, Lisbon
$3 - $179
Working hours
Mon:08:00-12:3014:29-18:00
Tue:08:00-12:3014:29-18:00
Wed:08:00-12:3014:29-18:00
Thu:08:00-12:3014:29-18:00
Fri:08:00-12:3014:29-18:00
Sat:09:00-13:00
AUSOCAR RENT-A-CAR
AUSOCAR RENT-A-CAR
Very good 8.7 / 123 reviews
+351217815750
Rua Diogo Bernardes 17 D
$16 - $168
Working hours
Mon:09:00-19:00
Tue:09:00-19:00
Wed:09:00-19:00
Thu:09:00-19:00
Fri:09:00-19:00
Sat:09:00-12:5914:59-19:00
Sun:09:00-12:5914:59-19:00
Ok Mobility
Ok Mobility
Very good 8.6 / 125 reviews
+34971126880
Praça dos Restauradores 15A, 1250-096 Lisboa
$5 - $59
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Keddy
Keddy
Very good 8.6 / 117 reviews
+351213535115
Av. António Augusto de Aguiar 24 c d, 1050-206 Lisboa
$7 - $45
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Europcar
Europcar
Very good 8.6 / 69 reviews
+351213535115
AV.ANTONIO AUGUSTO AGUIAR,24 C/D
$9 - $65
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
SIXT
SIXT
Very good 8.5 / 166 reviews
+351255788199
R. Andrade Corvo 31B, 1050-010 Lisboa
$7 - $144
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Movyng Rent A Car
Movyng Rent A Car
Very good 8.5 / 59 reviews
+351210134927
Avenida Gomes Pereira 27-B, 1500-328 Lisboa
$26 - $622
Working hours
Mon:08:31-19:29
Tue:08:31-19:29
Wed:08:31-19:29
Thu:08:31-19:29
Fri:08:31-19:29
Sat:08:31-19:29
Sun:08:31-19:29
Avis
Avis
Very good 8.5 / 21 reviews
+351213514560
R. Castilho 167e, 1070-050 Lisboa
$21 - $26
Working hours
Mon:08:00-12:3014:30-18:00
Tue:08:00-12:3014:30-18:00
Wed:08:00-12:3014:30-18:00
Thu:08:00-12:3014:30-18:00
Fri:08:00-12:3014:30-18:00
Sat:09:00-13:00
Sun:09:00-13:00
Masterkings
Masterkings
Very good 8.4 / 5 reviews
+351289819960
R. Guiné 27, Prior Velho
$44 - $272
Working hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:09:00-18:00
Sun:09:00-18:00
ABBYCAR
ABBYCAR
Very good 8.2
+351218490608
Avenida de Madrid nº6 B 1000-196 Lisboa
$22 - $151
Working hours
Mon:09:00-18:30
Tue:09:00-18:30
Wed:09:00-18:30
Thu:09:00-18:30
Fri:09:00-18:30
Hertz
Hertz
Very good 8 / 12 reviews
+351219426300
R. Castilho 72, 1250-068 Lisboa
$14 - $97
Working hours
Mon:08:30-12:3014:30-18:30
Tue:08:30-12:3014:30-18:30
Wed:08:30-12:3014:30-18:30
Thu:08:30-12:3014:30-18:30
Fri:08:30-12:3014:30-18:30
Sat:09:00-13:00
Sun:09:00-13:00
First Rent
First Rent
Very good 8 / 2 reviews
+351229568856
N249-4, 2710-089 Sintra
Working hours
Mon:10:00-18:30
Tue:10:00-18:30
Wed:10:00-18:30
Thu:10:00-18:30
Fri:10:00-18:30
Thrifty
Thrifty
Very good 8 / 2 reviews
+351219426300
Rua Castilho, 72, 1250-068 Lisboa
$8 - $69
Working hours
Mon:08:30-12:3014:30-18:30
Tue:08:30-12:3014:30-18:30
Wed:08:30-12:3014:30-18:30
Thu:08:30-12:3014:30-18:30
Fri:08:30-12:3014:30-18:30
Sat:09:00-13:00
Sun:09:00-13:00
Budget
Budget
Average 7.7 / 3 reviews
+351213514560
Rua Castilho 167 E
$18 - $24
Working hours
Mon:08:00-12:3014:30-18:00
Tue:08:00-12:3014:30-18:00
Wed:08:00-12:3014:30-18:00
Thu:08:00-12:3014:30-18:00
Fri:08:00-12:3014:30-18:00
Sat:09:00-13:00
Sun:09:00-13:00
Klass Wagen
Klass Wagen
Below average 6.7
+351211451036
R. Artilharia 1 44 cód postal: 1250-002 Lisbon, Portugal
Working hours
Mon:00:00-00:00
Tue:00:00-00:00
Wed:00:00-00:00
Thu:00:00-00:00
Fri:00:00-00:00
Sat:00:00-00:00
Sun:00:00-00:00
  1. Car Rental
  2. Portugal
  3. Lisbon
  4. Downtown
  5. Surprice
 
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