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Cael in Lisbon (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good cars. No big surprises or attempt to fleece
Cons: Surprise $30 cost for border crossing in Spain which was in the fine-print. Took forever to get the car as process is very manual and slow.
Pros: The lady during check in was lovely and very helpful. She provided all the information needed. The car is new, few mileage and in good condition.
Cons: No one was answering the phones so we had to send emails. The man wanted to retire before 7PM as we returned the car. We tried to call but no one answered and we sent emails. The guy tried to gaslight us and asked: "you should have called" - we showed proof of calls and emails; unsatisfied, he said: "are you sure you're supposed to drop the car here", we said yes. In the end he had to take the care before closing even if it was paid until the next day. This man was rude.
Cons: Agent was initially a little unfriendly but warmed up and was very helpful.
Pros: Very friendly and easygoing staff
Pros: Friendly and helpful
Cons: Only had one person working which made pick-up and drop-off slow with multiple customers present
Pros: Very nice staff, easy process, car in very good shape, good price, flexible for early morning drop off.
Cons: Nothing, they were perfect from all angles! Keep up the good work. We will definitively do business with you again.
Pros: Fast process, clean car
Cons: It would be nice if they had some accessories such as mobile holder to rent
Pros: They were great.
Pros: Fast, efficient and friendly customer service at pick up and drop off.
Cons: Beautiful, clean car (Mercedes Benz) and easy to drive!
Pros: The "lady" in the shop in Lisboa ... Not Friendly, Rude, B&*^CH WOULD FIRE HER DIRECTLY IF I WERE THE OWNER OF DISCOVERY
Cons: The "lady" in the shop in Lisboa ... Not Friendly, Rude, B&*^CH WOULD FIRE HER DIRECTLY IF I WERE THE OWNER OF DISCOVERY
Pros: Efficient working from Car rental c9mpany
Pros: Friendly, easy and helpful. It did take awhile to get the car, thankfully we arrived before a line formed behind us of antsy people grumpy about how long it was taking us. The agent seemed to do everything as quickly as he could though.
Pros: It was fast and easy to get there
Cons: We fell we got ripped out since we've already paid for the full coverage when we booked with Discover and they charged us again for full coverage once we got there.
Pros: Very nice car, excellent customer service, good price.
Pros: Convenient location. I liked the car.
Cons: Staff could have been friendlier.
Pros: Car was clean and nice. Representatives were very helpful.
Pros: Quick, easy and the team at Cael was very helpful.
Pros: All good
Cons: Credit card deposit is too big. It took a week to receive deposit back
Pros: Friendly staff, quick to respond, reasonable to deal with.
Pros: we have been lucky and received better car than booked
Cons: the car was not clean well enough inside
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
E-Toll is not mandatory, however, all of the rental cars are equipped with a SunPass/e-toll transponder that is glued to the windshield of the car and is not removable.
A young driver fee applies to drivers under the age of 23.
Maximum rental age is 85 years.
A senior driver fee of 5.01 EUR per day, with a maximum of 35.00 EUR per rental applies to drivers above the age of 76.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, ID card, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card, American Express credit card.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard debit card, American Express Debit card.
Cheques, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Spain-Mainland.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off