Downtown, Lisbon, Portugal
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Cael in Lisbon (Downtown)

Rua Braamcamp, 52-A, 1250-051 Lisboa
00351 213 839 700
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:09:00-19:00
Tue:09:00-19:00
Wed:09:00-19:00
Thu:09:00-19:00
Fri:09:00-19:00
Sat:09:00-13:00; 14:00-18:00
Sun:09:00-13:00; 14:00-18:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Seat Arona
January 6, 2023

Pros: Good cars. No big surprises or attempt to fleece

Cons: Surprise $30 cost for border crossing in Spain which was in the fine-print. Took forever to get the car as process is very manual and slow.
Portugal
Mercedes A180
October 18, 2022

Pros: The lady during check in was lovely and very helpful. She provided all the information needed. The car is new, few mileage and in good condition.

Cons: No one was answering the phones so we had to send emails. The man wanted to retire before 7PM as we returned the car. We tried to call but no one answered and we sent emails. The guy tried to gaslight us and asked: "you should have called" - we showed proof of calls and emails; unsatisfied, he said: "are you sure you're supposed to drop the car here", we said yes. In the end he had to take the care before closing even if it was paid until the next day. This man was rude.
Canada
Citroen C1
October 15, 2022

Pros: Efficient.

Cons: Agent was initially a little unfriendly but warmed up and was very helpful.
Switzerland
Renault Captur
October 11, 2022

Pros: Very friendly and easygoing staff

Cons: Nothing
Canada
Mercedes CLA STW
September 16, 2022

Pros: Friendly and helpful

Cons: Only had one person working which made pick-up and drop-off slow with multiple customers present
Canada
Renault Clio
September 10, 2022

Pros: Very nice staff, easy process, car in very good shape, good price, flexible for early morning drop off.

Cons: Nothing, they were perfect from all angles! Keep up the good work. We will definitively do business with you again.
Canada
Renault Captur
September 6, 2022

Pros: Fast process, clean car

Cons: It would be nice if they had some accessories such as mobile holder to rent
Canada
Peugeot 308
September 2, 2022

Pros: They were great.

Cons: Nothing
Canada
Mercedes A180
September 2, 2022

Pros: Fast, efficient and friendly customer service at pick up and drop off.

Cons: Beautiful, clean car (Mercedes Benz) and easy to drive!
Netherlands
Seat Arona
August 13, 2022

Pros: The "lady" in the shop in Lisboa ... Not Friendly, Rude, B&*^CH WOULD FIRE HER DIRECTLY IF I WERE THE OWNER OF DISCOVERY

Cons: The "lady" in the shop in Lisboa ... Not Friendly, Rude, B&*^CH WOULD FIRE HER DIRECTLY IF I WERE THE OWNER OF DISCOVERY
United States of America (USA)
Mercedes Vito
August 6, 2022

Pros: Efficient working from Car rental c9mpany

Cons: Nothing.
United States of America (USA)
Mercedes A180
July 16, 2022

Pros: Friendly, easy and helpful. It did take awhile to get the car, thankfully we arrived before a line formed behind us of antsy people grumpy about how long it was taking us. The agent seemed to do everything as quickly as he could though.

Cons: Expensive.
Canada
Citroen C1
July 15, 2022

Pros: It was fast and easy to get there

Cons: We fell we got ripped out since we've already paid for the full coverage when we booked with Discover and they charged us again for full coverage once we got there.
Canada
Renault Captur
June 8, 2022

Pros: Very nice car, excellent customer service, good price.
United States of America (USA)
Citroen C1
June 2, 2022

Pros: Convenient location. I liked the car.

Cons: Staff could have been friendlier.
Lithuania
Seat Arona
May 16, 2022

Pros: Car was clean and nice. Representatives were very helpful.
United States of America (USA)
Seat Ibiza
May 9, 2022

Pros: Quick, easy and the team at Cael was very helpful.
Ukraine
Seat Arona
October 23, 2021

Pros: All good

Cons: Credit card deposit is too big. It took a week to receive deposit back
Australia
Seat Arona
July 13, 2021

Pros: Friendly staff, quick to respond, reasonable to deal with.
Poland
Mercedes GLC
July 11, 2021

Pros: we have been lucky and received better car than booked

Cons: the car was not clean well enough inside
Show more

Most Popular Car Rental Deals

Downtown Car Rental
Mini Elite
Fiat 500 Hybrid or similar
Fiat 500 Hybrid
  • 4
  • 1
  • 2
  • A/C
  • Man.
Cael
$28.51 / per day
Downtown Car Rental
Mini
Citroen C1 or similar
Citroen C1
  • 4
  • 1
  • 5
  • A/C
  • Man.
Cael
$28.51 / per day
Downtown Car Rental
Mini Elite
Fiat 500 Hybrid or similar
Fiat 500 Hybrid
  • 4
  • 1
  • 2
  • A/C
  • Man.
Cael
$29.04 / per day
Downtown Car Rental
Mini
Citroen C1 or similar
Citroen C1
  • 4
  • 1
  • 5
  • A/C
  • Man.
Cael
$29.04 / per day
Downtown Car Rental
Economy
Renault Clio or similar
Renault Clio
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$31.19 / per day
Downtown Car Rental
Economy
Renault Clio or similar
Renault Clio
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$31.76 / per day
Downtown Car Rental
Mini Elite
Fiat 500 Cabrio or similar
Fiat 500 Cabrio
  • 4
  • 1
  • 3
  • Man.
Cael
$32.96 / per day
Downtown Car Rental
Mini Elite
Fiat 500 Cabrio or similar
Fiat 500 Cabrio
  • 4
  • 1
  • 3
  • Man.
Cael
$33.58 / per day
Downtown Car Rental
Economy
Renault Captur or similar
Renault Captur
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$34.75 / per day
Downtown Car Rental
Economy
Renault Captur or similar
Renault Captur
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$35.39 / per day
Downtown Car Rental
Compact
Peugeot 308 or similar
Peugeot 308
  • 5
  • 3
  • 5
  • A/C
  • Man.
Cael
$37.42 / per day
Downtown Car Rental
Economy
Renault Clio STW or similar
Renault Clio STW
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$37.42 / per day
Downtown Car Rental
Compact
Peugeot 308 or similar
Peugeot 308
  • 5
  • 3
  • 5
  • A/C
  • Man.
Cael
$38.11 / per day
Downtown Car Rental
Economy
Renault Clio STW or similar
Renault Clio STW
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$38.11 / per day
Downtown Car Rental
Intermediate Elite
Mercedes Benz A Class or similar
Mercedes Benz A Class
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$38.32 / per day
Downtown Car Rental
Intermediate Elite
Mercedes Benz A Class or similar
Mercedes Benz A Class
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$39.03 / per day
Downtown Car Rental
Compact
Renault Megane STW or similar
Renault Megane STW
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$46.32 / per day
Downtown Car Rental
Compact
Renault Megane STW or similar
Renault Megane STW
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$47.19 / per day
Downtown Car Rental
Compact
Mercedes Benz A Class or similar
Mercedes Benz A Class
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Cael
$53.72 / per day
Downtown Car Rental
Compact
Mercedes Benz A Class or similar
Mercedes Benz A Class
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Cael
$54.72 / per day
Downtown Car Rental
Compact
Seat Leon STW or similar
Seat Leon STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$64.14 / per day
Downtown Car Rental
Compact
Seat Leon STW or similar
Seat Leon STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$65.33 / per day
Downtown Car Rental
Full-size
Mercedes CLA STW or similar
Mercedes CLA STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$86.42 / per day
Downtown Car Rental
Intermediate
Mercedes Benz GLA or similar
Mercedes Benz GLA
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$86.42 / per day
Downtown Car Rental
Full-size
Mercedes CLA STW or similar
Mercedes CLA STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$88.03 / per day
Downtown Car Rental
Intermediate
Mercedes Benz GLA or similar
Mercedes Benz GLA
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$88.03 / per day
Downtown Car Rental
Premium
Mercedes Benz C Class or similar
Mercedes Benz C Class
  • 5
  • 4
  • 5
  • A/C
  • Auto.
Cael
$104.23 / per day
Downtown Car Rental
Premium
Mercedes Benz C Class or similar
Mercedes Benz C Class
  • 5
  • 4
  • 5
  • A/C
  • Auto.
Cael
$106.17 / per day
Downtown Car Rental
Premium
Mercedes Benz C Class STW or similar
Mercedes Benz C Class STW
  • 5
  • 4
  • 5
  • A/C
  • Auto.
Cael
$106.90 / per day
Downtown Car Rental
Premium
Mercedes Benz C Class STW or similar
Mercedes Benz C Class STW
  • 5
  • 4
  • 5
  • A/C
  • Auto.
Cael
$108.89 / per day
Downtown Car Rental
Minivan
Mercedes Vito or similar
Mercedes Vito
  • 9
  • 3
  • 4
  • A/C
  • Man.
Cael
$130.06 / per day
Downtown Car Rental
Premium
Seat Alhambra or similar
Seat Alhambra
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Cael
$130.06 / per day
Downtown Car Rental
Minivan
Mercedes Vito or similar
Mercedes Vito
  • 9
  • 3
  • 4
  • A/C
  • Man.
Cael
$132.49 / per day
Downtown Car Rental
Premium
Seat Alhambra or similar
Seat Alhambra
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Cael
$132.49 / per day
Downtown Car Rental
Premium
Mercedes GLC or similar
Mercedes GLC
  • 5
  • 3
  • 5
  • Auto.
Cael
$155.91 / per day
Downtown Car Rental
Premium
Mercedes GLC or similar
Mercedes GLC
  • 5
  • 3
  • 5
  • Auto.
Cael
$158.81 / per day
The above prices are only approximate and were last updated at 20:21 on 2023-03-17. Prices may vary based on the booking dates, length of rental, and car class.

Downtown, Lisbon, Portugal

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1500.00), Theft Protection, Third Party Liability (TPL), Road tax, Free modifications, State Tax.
Rate excludes
The following surcharges may apply: Toll pass / E-toll device, Airport Surcharge.
E-Toll is not mandatory, however, all of the rental cars are equipped with a SunPass/e-toll transponder that is glued to the windshield of the car and is not removable.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 23.

Maximum rental age is 85 years.
A senior driver fee of 5.01 EUR per day, with a maximum of 35.00 EUR per rental applies to drivers above the age of 76.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, ID card, credit card on a main drivers name, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card, American Express credit card.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard debit card, American Express Debit card.

Cheques, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following countries: Spain-Mainland.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Outside of business hours, Senior driver fee.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 30 days.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.

Pick-up & Drop-off
Mon:  09:00 - 19:00
Tue:  09:00 - 19:00
Wed:  09:00 - 19:00
Thu:  09:00 - 19:00
Fri:  09:00 - 19:00
Sat:  09:00 - 13:00, 14:00 - 18:00
Sun:  09:00 - 13:00, 14:00 - 18:00

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Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
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  1. Car Rental
  2. Car Rental Portugal
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  5. Cael
 
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