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Cael in Lisbon (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Everything about renting in Portugal went very smoothly. From finding the location and dropping off near airport. Everything about Carl was professional. We never heard of this company before and was a little hesitant but not anymore. The company was wonderful and accommodating. We booked through discover cars and everything was perfect.
Pros: It was excellent, kind, everything done with a smile, on time.
Pros: Everything was ok with CAEL except the CDW problem that was extremely unpleasant for us.
Pros: When we called to find the office to pick up the car, they answered us and tried to help us find the place. For some reason the GPS did not bring us in front of the office in Lisbon centre.
Cons: They have a policy where you drop the car with your fuel filled as it was (for us it was halfway filled). We came back with more fuel than the beginning, I asked if I can get reimbursed, they didn’t want to which I found unfair when they seem eager to lock in 2000 euros on your credit card in case of repair needed (I didn’t know it until I got to the office) and charge you for all the tolls. This left me feeling they didn’t care about the customer and themselves only.
Pros: Excellent English, very clear information. Very helpful retrieving items left in car.
Pros: Agents were extremely efficient and helpful. They explained everything and made sure I felt comfortable with the vehicle.
Pros: If I had a special need, they listened and did their best to help solve the issue.
Pros: Helpful staff
Cons: Cara bit basic for the cost
Pros: Good cars. No big surprises or attempt to fleece
Cons: Surprise $30 cost for border crossing in Spain which was in the fine-print. Took forever to get the car as process is very manual and slow.
Pros: The lady during check in was lovely and very helpful. She provided all the information needed. The car is new, few mileage and in good condition.
Cons: No one was answering the phones so we had to send emails. The man wanted to retire before 7PM as we returned the car. We tried to call but no one answered and we sent emails. The guy tried to gaslight us and asked: "you should have called" - we showed proof of calls and emails; unsatisfied, he said: "are you sure you're supposed to drop the car here", we said yes. In the end he had to take the care before closing even if it was paid until the next day. This man was rude.
Cons: Agent was initially a little unfriendly but warmed up and was very helpful.
Pros: Very friendly and easygoing staff
Pros: Friendly and helpful
Cons: Only had one person working which made pick-up and drop-off slow with multiple customers present
Pros: Very nice staff, easy process, car in very good shape, good price, flexible for early morning drop off.
Cons: Nothing, they were perfect from all angles! Keep up the good work. We will definitively do business with you again.
Pros: Fast process, clean car
Cons: It would be nice if they had some accessories such as mobile holder to rent
Pros: They were great.
Pros: Fast, efficient and friendly customer service at pick up and drop off.
Cons: Beautiful, clean car (Mercedes Benz) and easy to drive!
Pros: The "lady" in the shop in Lisboa ... Not Friendly, Rude, B&*^CH WOULD FIRE HER DIRECTLY IF I WERE THE OWNER OF DISCOVERY
Cons: The "lady" in the shop in Lisboa ... Not Friendly, Rude, B&*^CH WOULD FIRE HER DIRECTLY IF I WERE THE OWNER OF DISCOVERY
Pros: Efficient working from Car rental c9mpany
Pros: Friendly, easy and helpful. It did take awhile to get the car, thankfully we arrived before a line formed behind us of antsy people grumpy about how long it was taking us. The agent seemed to do everything as quickly as he could though.
Pros: It was fast and easy to get there
Cons: We fell we got ripped out since we've already paid for the full coverage when we booked with Discover and they charged us again for full coverage once we got there.
Pros: Very nice car, excellent customer service, good price.
Pros: Convenient location. I liked the car.
Cons: Staff could have been friendlier.
Pros: Car was clean and nice. Representatives were very helpful.
Pros: Quick, easy and the team at Cael was very helpful.
Pros: All good
Cons: Credit card deposit is too big. It took a week to receive deposit back
Pros: Friendly staff, quick to respond, reasonable to deal with.
Pros: we have been lucky and received better car than booked
Cons: the car was not clean well enough inside