Downtown, Lisbon, Portugal
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Cael in Lisbon (Downtown)

Rua Braamcamp, 52-A, 1250-051 Lisboa
00351 213 839 700
Pick-up instructions
Located in city center at Rua Braamcamp nº 52A, 1250-051 Lisboa. Nevertheless, if you have any difficulty finding us, please call: +351 213 839 700 ** ** Phone call to a landline according with your service provider rates
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:30-18:30
Tue:08:30-18:30
Wed:08:30-18:30
Thu:08:30-18:30
Fri:08:30-18:30
Sat:09:00-13:0013:59-18:00
Sun:09:00-13:0013:59-18:00
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United States of America (USA)
Seat Ibiza
10/16/24

Pros: Friendly, almost brand new Citroen

Cons: Liked
Canada
Renault Clio
9/21/24

Pros: Friendly courteous service with no pressure from up selling.
Australia
Seat Ibiza
8/28/24

Pros: Friendly staff

Cons: Nothing - was all good
United Kingdom
Peugeot 308
8/23/24

Pros: Slow service.
Portugal
Peugeot 208
8/5/24

Pros: Car was good

Cons: Agents take no responsibility, they don't know anything about service, they don't care
United States of America (USA)
Seat Ibiza
7/23/24

Pros: The CAEL representative during the car pick up was quick and efficient with the process. He didn’t try to sell me any products or buy more insurance. We examined the car together. He should us how to use the car. There was only one couple in front of us when we came to check in. It was easy to find this location in Lisbon.
Hong Kong
Volkswagen T-Cross
7/8/24

Pros: Service is very good

Cons: Nothing
Switzerland
Seat Alhambra
6/24/24

Pros: Efficient and easy; Good value for money

Cons: When they explain how much the services cost ,for instance full coverage insurance, they write it down on a blank paper. It would be nice for them to print out and show you official printed out numbers. Then you can compare what simple versus full coverage looks like.
Israel
Mercedes Benz A Class
6/12/24

Pros: Very friendly, kind people, got what I reserved.

Cons: Nothing.
Canada
Seat Ibiza
4/13/24

Pros: very quick service.
Canada
Volkswagen T-Cross
4/8/24

Cons: First in line but it took 40 minutes to do the paperwork for 1 car. The 2 couples in line behind us were furious.
United States of America (USA)
Seat Alhambra
4/6/24

Pros: Very efficient; nicer car than expected; no extra charges; no nickeling and diming; would definitely use again
Canada
Volkswagen T-Cross
10/16/23

Pros: Everything about renting in Portugal went very smoothly. From finding the location and dropping off near airport. Everything about Carl was professional. We never heard of this company before and was a little hesitant but not anymore. The company was wonderful and accommodating. We booked through discover cars and everything was perfect.
Israel
Mercedes Vito
10/12/23

Pros: It was excellent, kind, everything done with a smile, on time.

Cons: Nothing
Canada
Mercedes Benz A Class
9/25/23

Pros: Everything was ok with CAEL except the CDW problem that was extremely unpleasant for us.
Canada
Volkswagen T-Cross
9/3/23

Pros: When we called to find the office to pick up the car, they answered us and tried to help us find the place. For some reason the GPS did not bring us in front of the office in Lisbon centre.

Cons: They have a policy where you drop the car with your fuel filled as it was (for us it was halfway filled). We came back with more fuel than the beginning, I asked if I can get reimbursed, they didn’t want to which I found unfair when they seem eager to lock in 2000 euros on your credit card in case of repair needed (I didn’t know it until I got to the office) and charge you for all the tolls. This left me feeling they didn’t care about the customer and themselves only.
United States of America (USA)
Renault Clio
8/28/23

Pros: Excellent English, very clear information. Very helpful retrieving items left in car.

Cons: Nothing.
United States of America (USA)
Citroen C1
4/21/23

Pros: Agents were extremely efficient and helpful. They explained everything and made sure I felt comfortable with the vehicle.
United States of America (USA)
Seat Leon STW
4/21/23

Pros: If I had a special need, they listened and did their best to help solve the issue.
Portugal
Fiat 500 Cabrio
4/14/23

Pros: Helpful staff

Cons: Cara bit basic for the cost
United States of America (USA)
Seat Arona
1/6/23

Pros: Good cars. No big surprises or attempt to fleece

Cons: Surprise $30 cost for border crossing in Spain which was in the fine-print. Took forever to get the car as process is very manual and slow.
Portugal
Mercedes A180
10/18/22

Pros: The lady during check in was lovely and very helpful. She provided all the information needed. The car is new, few mileage and in good condition.

Cons: No one was answering the phones so we had to send emails. The man wanted to retire before 7PM as we returned the car. We tried to call but no one answered and we sent emails. The guy tried to gaslight us and asked: "you should have called" - we showed proof of calls and emails; unsatisfied, he said: "are you sure you're supposed to drop the car here", we said yes. In the end he had to take the care before closing even if it was paid until the next day. This man was rude.
Canada
Citroen C1
10/15/22

Pros: Efficient.

Cons: Agent was initially a little unfriendly but warmed up and was very helpful.
Switzerland
Renault Captur
10/11/22

Pros: Very friendly and easygoing staff

Cons: Nothing
Canada
Mercedes CLA STW
9/16/22

Pros: Friendly and helpful

Cons: Only had one person working which made pick-up and drop-off slow with multiple customers present
Canada
Renault Clio
9/10/22

Pros: Very nice staff, easy process, car in very good shape, good price, flexible for early morning drop off.

Cons: Nothing, they were perfect from all angles! Keep up the good work. We will definitively do business with you again.
Canada
Renault Captur
9/6/22

Pros: Fast process, clean car

Cons: It would be nice if they had some accessories such as mobile holder to rent
Canada
Peugeot 308
9/2/22

Pros: They were great.

Cons: Nothing
Canada
Mercedes A180
9/2/22

Pros: Fast, efficient and friendly customer service at pick up and drop off.

Cons: Beautiful, clean car (Mercedes Benz) and easy to drive!
Netherlands
Seat Arona
8/13/22

Pros: The "lady" in the shop in Lisboa ... Not Friendly, Rude, B&*^CH WOULD FIRE HER DIRECTLY IF I WERE THE OWNER OF DISCOVERY

Cons: The "lady" in the shop in Lisboa ... Not Friendly, Rude, B&*^CH WOULD FIRE HER DIRECTLY IF I WERE THE OWNER OF DISCOVERY
United States of America (USA)
Mercedes Vito
8/6/22

Pros: Efficient working from Car rental c9mpany

Cons: Nothing.
United States of America (USA)
Mercedes A180
7/16/22

Pros: Friendly, easy and helpful. It did take awhile to get the car, thankfully we arrived before a line formed behind us of antsy people grumpy about how long it was taking us. The agent seemed to do everything as quickly as he could though.

Cons: Expensive.
Canada
Citroen C1
7/15/22

Pros: It was fast and easy to get there

Cons: We fell we got ripped out since we've already paid for the full coverage when we booked with Discover and they charged us again for full coverage once we got there.
Canada
Renault Captur
6/8/22

Pros: Very nice car, excellent customer service, good price.
United States of America (USA)
Citroen C1
6/2/22

Pros: Convenient location. I liked the car.

Cons: Staff could have been friendlier.
Lithuania
Seat Arona
5/16/22

Pros: Car was clean and nice. Representatives were very helpful.
United States of America (USA)
Seat Ibiza
5/9/22

Pros: Quick, easy and the team at Cael was very helpful.
Ukraine
Seat Arona
10/23/21

Pros: All good

Cons: Credit card deposit is too big. It took a week to receive deposit back
Australia
Seat Arona
7/13/21

Pros: Friendly staff, quick to respond, reasonable to deal with.
Poland
Mercedes GLC
7/11/21

Pros: we have been lucky and received better car than booked

Cons: the car was not clean well enough inside
Show more

Most Popular Car Rental Deals

Downtown
Mini Elite
Fiat 500 or similar
Fiat 500
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  • 1
  • 2
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Cael
$20.93 per day
Downtown
Mini
Citroen C1 or similar
Citroen C1
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$20.93 per day
Downtown
Mini Elite
Fiat 500 or similar
Fiat 500
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$20.93 per day
Downtown
Mini
Citroen C1 or similar
Citroen C1
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$20.93 per day
Downtown
Economy
Renault Clio or similar
Renault Clio
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$24.24 per day
Downtown
Economy
Renault Clio or similar
Renault Clio
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$24.24 per day
Downtown
Economy SUV
Renault Captur or similar
Renault Captur
  • 5
  • 2
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$25.89 per day
Downtown
Mini Elite Convertible
Fiat 500 Cabrio or similar
Fiat 500 Cabrio
  • 4
  • 1
  • 3
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$25.89 per day
Downtown
Economy SUV
Renault Captur or similar
Renault Captur
  • 5
  • 2
  • 5
  • A/C
  • Man.
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$25.89 per day
Downtown
Mini Elite Convertible
Fiat 500 Cabrio or similar
Fiat 500 Cabrio
  • 4
  • 1
  • 3
  • Man.
Cael
$25.89 per day
Downtown
Economy
Seat Ibiza or similar
Seat Ibiza
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Cael
$31.95 per day
Downtown
Economy
Seat Ibiza or similar
Seat Ibiza
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Cael
$31.95 per day
Downtown
Intermediate Elite
Audi A3 or similar
Audi A3
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$38.56 per day
Downtown
Intermediate Elite
Audi A3 or similar
Audi A3
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$38.56 per day
Downtown
Compact
Renault Megane STW or similar
Renault Megane STW
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$40.21 per day
Downtown
Compact
Renault Megane STW or similar
Renault Megane STW
  • 5
  • 2
  • 5
  • A/C
  • Man.
Cael
$40.21 per day
Downtown
Compact
Cupra Born or similar
Cupra Born
  • 5
  • 2
  • 4
  • A/C
  • Auto.
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$46.67 per day
Downtown
Compact
Cupra Born or similar
Cupra Born
  • 5
  • 2
  • 4
  • A/C
  • Auto.
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$46.67 per day
Downtown
Compact
Seat Leon STW or similar
Seat Leon STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
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$50.13 per day
Downtown
Compact
Seat Leon STW or similar
Seat Leon STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$50.13 per day
Downtown
Intermediate SUV
Mercedes Benz GLA or similar
Mercedes Benz GLA
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$79.87 per day
Downtown
Intermediate SUV
Mercedes Benz GLA or similar
Mercedes Benz GLA
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$79.87 per day
Downtown
Full-size
Mercedes CLA STW or similar
Mercedes CLA STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$80.28 per day
Downtown
Full-size
Mercedes CLA STW or similar
Mercedes CLA STW
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$80.28 per day
Downtown
Intermediate SUV
Mercedes Benz EQA or similar
Mercedes Benz EQA
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Cael
$93.64 per day
Downtown
Intermediate SUV
Mercedes Benz EQA or similar
Mercedes Benz EQA
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Cael
$93.64 per day
Downtown
Luxury
Mercedes Benz E Class or similar
Mercedes Benz E Class
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Cael
$105.64 per day
Downtown
Luxury
Mercedes Benz E Class or similar
Mercedes Benz E Class
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Cael
$105.64 per day
Downtown
Premium Monospace
Seat Alhambra or similar
Seat Alhambra
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Cael
$126.77 per day
Downtown
Premium Monospace
Seat Alhambra or similar
Seat Alhambra
  • 7
  • 3
  • 5
  • A/C
  • Auto.
Cael
$126.77 per day
Downtown
Full-size Van
VW Caravelle or similar
VW Caravelle
  • 9
  • 3
  • 5
  • A/C
  • Auto.
Cael
$147.89 per day
Downtown
Full-size Van
VW Caravelle or similar
VW Caravelle
  • 9
  • 3
  • 5
  • A/C
  • Auto.
Cael
$147.89 per day
Downtown
Premium SUV
Mercedes Benz GLC or similar
Mercedes Benz GLC
  • 5
  • 3
  • 5
  • Auto.
Cael
$191.86 per day
Downtown
Premium SUV
Mercedes Benz GLC or similar
Mercedes Benz GLC
  • 5
  • 3
  • 5
  • Auto.
Cael
$191.86 per day
Downtown
Luxury SUV
Mercedes Benz GLE or similar
Mercedes Benz GLE
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$242.68 per day
Downtown
Luxury SUV
Mercedes Benz GLE or similar
Mercedes Benz GLE
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Cael
$242.68 per day
The above prices are only approximate and were last updated at 7:51 AM on 12/14/24. Prices may vary based on the booking dates, length of rental, and car class.

Downtown, Lisbon, Portugal

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1500.00), Theft Protection, Third Party Liability (TPL), Road tax, Free modifications, State Tax.
Rate excludes
Many highways in Portugal are tolled using only electronic means.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of 1.85 EUR per day up to a maximum of 18.45 EUR per rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 23.

Maximum rental age is 85 years.
A senior driver fee applies to drivers over the age of 76.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, ID card, credit card on a main drivers name, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card, American Express credit card.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard debit card, American Express Debit card.

Cheques, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following countries: Spain-Mainland.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
Winter tires are not mandatory in Portugal.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 30 days.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.

Pick-up & Drop-off
Mon:  08:30 - 18:30
Tue:  08:30 - 18:30
Wed:  08:30 - 18:30
Thu:  08:30 - 18:30
Fri:  08:30 - 18:30
Sat:  09:00 - 13:00, 13:59 - 18:00
Sun:  09:00 - 13:00, 13:59 - 18:00

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Very good 8 / 2 reviews
+351229568856
N249-4, 2710-089 Sintra
Working hours
Mon:10:00-18:30
Tue:10:00-18:30
Wed:10:00-18:30
Thu:10:00-18:30
Fri:10:00-18:30
Thrifty
Thrifty
Very good 8 / 2 reviews
+351219426300
Rua Castilho, 72, 1250-068 Lisboa
$14 - $123
Working hours
Mon:08:30-12:3014:30-18:30
Tue:08:30-12:3014:30-18:30
Wed:08:30-12:3014:30-18:30
Thu:08:30-12:3014:30-18:30
Fri:08:30-12:3014:30-18:30
Sat:09:00-13:00
Sun:09:00-13:00
Budget
Budget
Average 7.7 / 3 reviews
+351213514560
Rua Castilho 167 E
$18 - $30
Working hours
Mon:08:00-12:3014:30-18:00
Tue:08:00-12:3014:30-18:00
Wed:08:00-12:3014:30-18:00
Thu:08:00-12:3014:30-18:00
Fri:08:00-12:3014:30-18:00
Sat:09:00-13:00
Sun:09:00-13:00
Surprice
Surprice
Below average 6.9 / 158 reviews
+351300509199
Rua Américo de Jesus Fernandes, Lote G, 1800-023 Lisbon
$3 - $140
Working hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Klass Wagen
Klass Wagen
Below average 6.7
+351211451036
R. Artilharia 1 44 cód postal: 1250-002 Lisbon, Portugal
$4 - $16
Working hours
Mon:00:00-00:00
Tue:00:00-00:00
Wed:00:00-00:00
Thu:00:00-00:00
Fri:00:00-00:00
Sat:00:00-00:00
Sun:00:00-00:00
  1. Car Rental
  2. Portugal
  3. Lisbon
  4. Downtown
  5. Cael
 
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